SOW_AutoCAD.DOCX

STATEMENT OF WORK (SOW)

For AutoCAD and AEC Collection SUBSCRIPTION SERVICES

1. SCOPE OF WORK:

This document sets forth the roles and responsibilities of the vendor to provide the latest AutoCAD & Architecture Engineering Construction Collection Government Multi-user Annual Subscription. This product will provide technical support to Directorate of Public Works (DPW) personnel.

2. VENDOR PERIOD OF PERFORMANCE (POP):

Vendor shall provide a one year coverage quote.

3. VENDOR BASIC SUBSCRIPTION PLAN SHALL COVER THE FOLLOWING

PRODUCTS:

Architecture Engineering Construction Collection Government Multi-user Annual Subscription

· Quantity 30 This collection should include, but not limited to:

- AutoCAD

- AutoCAD Architecture

- Civil 3D

- AutoCAD Electrical

- Map 3D

- AutoCAD MEP

- Revit

- Plant 3D

- Raster Design

- Navisworks Manage

- Infraworks

- Autodesk Vehicle Tracking

- ReCap Pro

- Autocad Mechanical -3DS Max -Advance Steel -Robot Structureal Analysis Pro -Structural Bridge Design -Dynamo Studio

4. VENDOR BASIC CUSTOMER SUPPORT SHALL INCLUDE:

4.1 Provide telephonic technical support as needed by DPW admins and Architectural Engineering and Construction (AEC) Industry Collection users.

4.2 Provide any patches as they become available/necessary.

4.3 Provide material databases as they become available, patches, and telephonic support as needed by DPW users

4.4 Installation and configuration troubleshooting

4.5 Online knowledge base, including tutorials, training videos, and Autodesk technical solutions

4.6 Web support

4.7 Access to new industry collections

5. VENDOR PERSONNEL:

This is a subscription purchase only; however vendor personnel providing product support shall be fully trained and extremely knowledgeable in all software within the suite.

6. REQUIREMENT SUMMARY:

The vendor to provide software version updates, access to online knowledge base, tutorials, and Autodesk Technical solutions, and accurate technical assistance in a timely manner with the confines of the product itself.