Sources Sought -CAIRS-.pdf

Sources Sought Software Support for Configuration Accounting Information Retrieval System

DESCRIPTION: The Army Contracting Command (ACC), Abderdeen Proving Ground (APG), on behalf of The United States Army, 2nd Theater Signal Brigade (2TSB) (Army), is seeking information on capable business sources that can support commercial software service for the Configuration Accounting Information Retrieval System (CAIRS) Theater Telephone Management Systems (TMS), for Army Telecommunication Network and Operations.

SCOPE: The Contractor shall provide CAIRS subscription from Manufacturer: Unique Communications of Henderson, Nevada, and software life cycle support to include CAIRS modernization and infrastructure software updates, patches, application error fixes, work around SQL scripts for missing queries, feature enhancements. Contractor shall optimize the automation and integration of telecommunication services and processes to CAIRS.net and the Subscriber Portal applications in support of USAREUR and the Army Unified Communication and Telecommunication Infrastructure in Europe.

2d Theater Signal Brigade (2TSB) utilizes the CAIRS system for managing and provisioning of telephone set devices, cable plant records, traffic and telephone billing management. CAIRS is a Unified Communication and Telecommunication Network Management System (UC/TNMS). CAIRS UC/ TNMS provides Unified Communication services and Telecommunication infrastructure and a tailored application capability to monitor, manage, and provision Siemens carrier Electronic Worldwide Switch Digital (EWSD) switch and other private branch exchanges produced by Siemens. CAIRS has been certified and integrated with CISCO Call Manager on the Army Non-secure Internet Protocol Router Network (NIPRNet) for Voice over Internet Protocol (VoIP) service and device management. The CAIRS UC/TNMS application operates on the NIPRNet consisting of routers, switches, and centralized servers located at the Kaiserslautern Area Processing Center (APC), Kaiserslautern, Germany, with a mirrored dual capable CAIRS TNMS (COOP site) at Grafenwöhr APC. The CAIRS TNMS edge connectivity is established at each battalion using dynamic multi-point VPN (IPSEC tunnels) at edge sites. CAIRS UC/TNMS is used by resource managers and Telephone Control Officers (TCOs) for subscriber administration, Directory Service Assistance (DSA) and Base Communication (BASECOM) to track DSN, cell phone services and leased line billing.

CAIRS interfaces with each Multi-Function and End Office switch through an Operational Maintenance Terminal (OMT)/Work Order Processing and Response (WOPR) terminal connected via USAREUR NIPR network.

Services include life cycle software support for the maintenance of CAIRS UC/TNMS infrastructure and Army’s Telecom Basecom Operations in the European Theater. The contractor shall accomplish:

Support of administration and configuration, updates, to SQL database and server.

Subject Matter Expert (SME) support administrating and maintaining the EWSD OMT workstation.

Perform troubleshooting on CAIRS application and systems.

Perform troubleshooting, testing, and upgrades to CAIRS application.

Develop and maintain installation configuration and baseline.

Provide resources required to test the CAIRS UC/ TNMS, provide Software Test Plan, Systems/Subsystem Design description and provide resolution to identified issues.

Provide Certified CAIRS SME fully knowledgeable and certified on CAIRS UC/ TNMS platform to include hardware and software.

The Contractor shall provide feature enhancements and optimized automation for process improvements in the CAIRS system; both via remote and on-site support.

The Contractor shall roll-out support both remote and onsite as required for optimizing

UC/Telecommunications services, acquisitions, reporting, and vendor invoicing processes.

The period of performance consists of a twelve (12) month base period beginning from the point of award with the option to extend up to one (1), twelve month options. FAR Clause 52.217-9, Option to Extend the Term of the Contract, will be included in the contract.

*********************************DISCLAIMER********************************

“THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT

A “REQUEST FOR PROPOSAL (RFP)” TO BE SUBMITTED. IT DOES NOT CONSTITUTE

A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE

GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE

GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT

OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR

PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION

SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY

VOLUNTARY. RESPPONSES WILL NOT BE RETURNED TO THE RESPONDER. NOT

RESPONDING TO THIS NOTICE DOES NOT PRECLUDE PARTICIPATION IN ANY

FUTURE REQUEST FOR QUOTE (RFQ) OR INVITATION FOR BID (IFB) OR RFP, IF

ANY ISSUED. IF A SOLICITATION IS RELEASED, IT WILL BE SYNOPSIZED ON THE

GOVERNMENT-WIDE POINT OF ENTRY (GPE). IT IS THE RESPONSIBILITY OF

POTENTIAL OFFERORS TO MONITOR THE GPE FOR ADDITIONAL INFORMMATION

PERTAINING TO THIS REQUIREMENT.”

The anticipated contract will be issued on a firm fixed price, lowest price technically acceptable, all or none basis. The NAICS Code is 541511 and the size standard is $34,000,000.00.

INSTRUCTIONS FOR SUBMISSION: If you believe your firm qualifies under the fore-mentioned criteria and has qualified personnel, relevant past performance experience, and the technical capability to perform the type of work specified in the SCOPE of this sources sought, please submit a response. In your response, please provide the following information: 1) Organization name, address, email address, Web site address, telephone number, and size and type of ownership for the organization; and 2) Tailored capability statements addressing the particulars of this effort, with appropriate documentation supporting claims of organizational and staff capability. If significant subcontracting or teaming is anticipated in order to deliver technical capability, organizations should address the administrative and management structure of such arrangements.

No reimbursement will be made for any costs associated with providing information in response to this Sources Sought or any follow-up information requests. Submit responses via e-mail to the Point of Contact, Neil Mendiola (neil.s.mendiola.civ@army.mil) no later than 09:00 A.M. MST (Arizona), on 15 May 2024.