DRAFT_RGT_PWS_28June18.docx

Performance Work Statement (PWS) For Remote Ground Terminal System Engineering and Information Assurance Services DRAFT Revised 28 June 2018

1. General:

This is a non-personnel services contract to provide systems engineering to the Army Geospatial Center (AGC) and software development for the enhancement and information assurance processes for the Remote Ground Terminal (RGT) system in support of U.S. Army geospatial-intelligence (GEOINT) requirements.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personnel services necessary to perform RGT systems engineering and software development as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personnel services necessary to prepare the Remote Ground Terminal (RGT) system, deploy the RGT, and maintain the RGT in an operational, tactical environment as defined in this Performance Work Statement. The contractor shall perform to the standards in this contract.

1.2. Background: This acquisition is intended to provide the Army Geospatial Center (AGC) and System Acquisition Support Directorate with RGT system and engineering services. The RGT is scheduled to transition to Distributed Common Ground System – Army (DCSG-A) an Army program of record. DCGS-A is a major system that is deployed globally and will utilize RGT ability for near-real time Direct Downlink (DDL) and processing of commercial imagery in Disconnected, Intermittent, and Limited bandwidth (DIL) environments. Commercial imagery provides Army and supported users with unclassified, timely, accurate and ever-increasing resolution products capable of satisfying multiple requirements in peace, crisis and wartime. Due to the unclassified nature of commercial imagery, properly licensed data is available with no security constraints and may be shared throughout coalition operations, as well as in Humanitarian Assistance/Disaster Relief (HADR) situations. This acquisition is intended to provide the 501st MI Brigade and the Army Geospatial Center (AGC) and Army Tactical Exploitation of National Capabilities (TENCAP) with services and support to deploy, train operators, and maintain the Remote Ground Terminal (RGT) system at a tactical location. 501st MI Brigade requires an organic capability to access imagery to support split-based, real-world, and contingency operations. The Remote Ground Terminal, when operationally deployed, will give the tactical unit an organic capability for commercial imagery and the ability to remotely access imagery data sets in support of split-based theater operations.

1.3 Objectives:

· Provide technical services and software development for the enhancement of the RGT System and transition to DCGS-A.

· Provide software development and technical documentation required for the Risk Management Framework (RMF) Certification and Accreditation (C&A) process on the existing RGT Software baseline.

· Provide technical support and software modification for the RMF C&A process of the RGT System for Non-Secure Internet Protocol Router Network (NIPRnet). Complete security activities on the system required in the Security Controls Assessor (SCA) assessment process.

· Provide factory acceptance testing to ensure complete RGT development and support operational testing to ensure operational functionality of the RGT system.

· Develop and provide technical documentation to include training, maintenance plan, and architecture documentation for the transition to DCGS-A.

· Prepare for Deployment

· Final Preparation of the System

· Preparation of Training Materials

· Licensing

· Support Safety Assessment

· Deploy Operational RGT

· Initial Fielding

· Initial Training and Certification

· Maintain the Operational RGT

· Operations and Maintenance Support

· Reestablish the Factory System

· Field Service Representative

· Integration with Site Infrastructure and Connectivity

· Integration with Site Infrastructure and Connectivity

0. Scope: Provide system engineering and software development services to assist the AGC with the enhancement of the RGT System and with RMF C&A process. Non-personnel services contract to prepare, deploy, train operators, and maintain the Remote Ground Terminal (RGT) system in an operational, tactical environment in support of the 501st Military Intelligence Brigade at Camp Humphreys, Korea.

0.1 Period of Performance: 1 year

0.2 Type of Contract: The Government will award a Firm-Fixed Price (FFP) Contract.

0.3 General Information

0.3.1 Quality Control: The contractor will adhere to the approved Quality Control (QC) measures for this contract. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure themselves that their work complies with the requirement of the contract.

This plan will ensure product completeness through each monthly reporting period and ensure that the delivered technical services, training and maintenance are of the highest quality. The first draft of the Quality Control Plan (QCP) will be included in the contractor’s proposal.

The final QCP will be delivered within five days after contract award. The QCP shall be submitted to the KO and COR within five working days when changes are made thereafter. After acceptance of the QCP the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to their QC plan.

0.3.2 Quality Assurance: The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

0.3.3 Recognized Holidays: The Contractor is not required to perform services on the following holidays outside on available on call support for the Unit unless the factory support is expanded up to 24 hours/7 days a week in times of conflict or crisis.

0.3.4 Hours of Operation: The Contractor is responsible for conducting business between the hours of 8 a.m. and 6 p.m. Monday through Friday with on call support available during the Unit’s hours of operation except if factory support is expanded up to 24 hours/7 days a week in times of conflict or crisis.

0.3.5 Place of Performance: Work shall be performed at the contractor location and deployed operation location of Camp Humphreys, Korea with 501st Military Intelligence Brigade.

0.3.6 Clearance Requirements: TS/SCI security clearances will be necessary for the FSR part of this contract.

0.3.7 Antiterrorism (AT) Level 1 Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

0.3.8 Installation Access: All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by Department of Defense (DoD), Headquarters, Department of Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes

0.3.9 Common Access Card (CAC): The contractor and all sub-contractors employees will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an interim CAC may be issued based on a favorable review of the Federal Bureau of Investigation (FBI) fingerprint check and a successfully scheduled National Agency check with Inquiries (NACI) at the Office of Personnel Management.

0.3.10 Contractors without CACs that require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Index and Terrorist Screening Database applicable installation, facility and area commander installation/facility access and local security policies and procedures, or at Outside Continental United States (OCONUS) locations, in accordance with status of forces agreements and other theater regulations.

0.3.11 AT Awareness Training for Contractor Personnel Traveling Overseas All US based contractor employees and associated sub-contractor employees traveling overseas will receive the government provided AOR specific AT awareness training. The documentation of training completion must be provided to the COR prior to departure.

0.3.12 Suspicious Activity Reporting Training: The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than (NLT) 5 calendar days after the completion of the training.

0.3.13 Access to Government Information Systems: All contractor employees with access to a government info system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems and then annually thereafter in accordance with personnel security standards listed in Army Regulation (AR) 25-2 Information Assurance, an appropriate background investigation will be conducted prior to accessing the government information systems.

0.3.14 Operational Security (OPSEC) Training: All new contractor employees will complete Level 1 OPSEC training within 30 calendar days of reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor or subcontractor employee, to the COR or the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites: https://www.iad.gov/ioss or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in the presentation form which will be documented via memorandum.

0.3.15 Information Assurance/Information Technology training (IA/IT): All contractor employees and associated subcontractor employees must complete DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in Department of Defense Directive (DoDD) 8570.01, DoD 8570.01-M, and AR 25-2 within six months of employment.

0.3.16 Information Assurance (IA)/information technology (IT) certification: All contractor employees supporting IA/IT functions shall be appropriately certified upon contract IAW DoD 8570.01-M, DFARS 252.239-7001 and AR 25-2. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

0.3.17 Contractors Authorized to Accompany the Force: All contractor employees shall ensure the following AT/OPSEC requirements are met prior to deploying personnel authorized to accompany U.S. Armed Forces outside the United States; to include compliance with laws, regulations, pre-deployment requirements, and required training in accordance with combatant command guidance.

0.3.18 Performance or Delivery in a Foreign Country: All non-local contracting personnel will comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor's compliance with combatant commander and subordinate task force commander policies and directives.

0.3.19 Handling or Access to Classified Information: Contractor shall comply with AR 380-67 (Personnel Security Program) and Homeland Security Presidential Directive 12 (Policy for a Common Identification Standard for Federal Employees and Contractors) as well as FAR 52.204-2, Security Requirements. Additionally, Contractors must comply with - (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor. For classified contracts, the DD Form 254 will be attached with the contract.

0.3.20 Escort in areas where contractors may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas: All contract employees, including subcontractor employees who are not in possession of appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

0.3.21 Contractor Company to obtain a Facility Clearance and individual clearances at appropriate level: The Prime Contractor Company must have a Facility Clearance (FCL) at the appropriate level (IAW the NISPOM DOD 5220.22-M and AR 380-49) prior to the start of the contract awarded period of performance. Contractor personnel performing work under this contract must have the required security clearance, per AR 380-67, at the appropriate level at the start of the period of performance. Security Clearances and FCL requirements are required to be maintained for the life of the contract IAW the DD Form 254 attached to the contract. If no FCL, the supporting Government Contracting Activity will sponsor the prime contract company in obtaining the FCL.

0.3.22 E-Verify Program: The contractor must pre-screen candidates using the E-verify Program website to meet the established employment eligibility requirements. The vendor must ensure that the candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible candidates must be provided to the COR no later than 3 business days after the initial contract award.

0.3.23 Threat Awareness Reporting Program Training: All new contractor employees will complete annual Threat Awareness and Reporting Program (TARP) Training provided by a Counterintelligence Agent, IAW AR 381-12. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee(s) or a memorandum for the record, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training. Authorized web based TARP training for CAC card holders is available at the following website:

Other Direct Costs: This category includes travel, reproduction, and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues.

Data Rights: The Government has Government Purpose Data Rights to all data, documents, and material produced under this contract. All data, documents, and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These data, documents, and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

0.3.24 Contractor Travel: The contractor will be required to travel to both military and non-military locations, both in CONUS and OCONUS. Some travel may support crisis action and/or contingency operations. The Contractor shall execute all travel IAW DoD, COCOM and local commander regulations and policies. Travel costs will be executed and reimbursed in accordance with FAR 31.205-46.

24. CONUS Travel: The contractor shall obtain written COR approval a minimum of seven calendar days prior to date of travel. The Government anticipates 6 to 8 CONUS travel events annually. Travel events typically consist of 1–4 contractors per event and 3–5 days in duration.

24. OCONUS Travel: The contractor shall obtain written COR approval and complete SPOT registration at least 30 calendar days prior to date of travel. When OCONUS travel is required, the contractor shall abide by U.S. SOFA and local laws in performance of this contract. The contractor shall submit essential documentation to obtain country clearance before travel begins. The Government anticipates 8 to 12 OCONUS travel events annually. Trips typically consist of 1–4 contractors per event and 7–14 days in duration.

0.3.25 Disclosure of Information: According to DFAR 252.204-7000, (a) The Contractor shall not release to anyone outside the Contractor’s organization any unclassified information, regardless of medium (e.g., film, tape, document), pertaining to any part of this contract or any program related to this contract, unless – (1) The Contractor Officer has given prior written approval. (b) Requests for approval under paragraph (a)(1) shall identify the specific information to be released, the medium to be used, and the purpose for the release. The Contractor shall submit its request to the Contracting Officer at least 10 business days before the proposed date for release. (c) The Contractor agrees to include a similar requirement, including this paragraph (c), in each sub-contract under this contract. Subcontractors shall submit requests for authorization to release through the prime contractor to the Contracting Officer.

0.3.26 Reserved.

0.3.27 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

0.3.28 Contracting Officer’s Representative: The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions; assure that the contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies, coordinate availability of government furnished property, and provide site entry of contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Part 2 Definitions & Acronyms

2. Definitions and Acronyms:

2.1. Definitions:

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

RADARSAT-2. A Canadian commercial radar satellite SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. Acronyms:

Part 3 Government Furnished Property, Equipment and Services

3. Government Furnished Property, Equipment and Services

3.1 Information and Data:

3.1.1 Government furnished raster imagery data at varied resolutions as required.

3.2 Hardware and Software: The Government will provide hardware and software as determined necessary by the Government for use by the contractor at the contractor’s facilities.

3.3 Facilities: The work performed under this contract will take place at the contractor facility and the Government determined location Camp Humphreys, Korea in support of 501st Military Intelligence Brigade

Part 4 Contractor Furnished Items

4. Contractor Furnished Items:

4.1. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform RGT Technical Services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

Part 5 Specific Tasks

5. Specific Tasks:

5.1 Base Contract:

5.1.1 Technical Services: The contractor shall provide technical services to U.S. Army Geospatial Center (AGC) for the continued development and upgrade of the RGT System.

Contractor Site:

· Provide system engineering support for the upgrade of the operating systems comply with the Department of Defense (DoD) Chief of Information Officer’s (CIO) directive.

· Modify existing RGT software to incorporate enterprise authentication and security services.

· Maintain a complete RGT system.

· Make improvements to the user interface and system usability.

· Develop and maintain technical documentation and Standard Operating Procedures (SOPs) required for RMF.

· Develop and integrate all authentication security measures as well as backup solution.

5.1.2 Information Assurance and Security: The contractor shall support AGC in the RGT system Certification and Accreditation (C&A) effort based on the Risk Management Framework (RMF) requirements by completing software modifications the current RGT Software baseline.

· Development of a complete technical package to submit for RMF C&A (CDRL-A003).

· Provide IT and admin support to the Security Control Assessment process.

· Make necessary IA configuration changes and software modifications according to assessment findings.

· Apply required security patches and reports.

· Complete a technology refresh of system.

· Establish a means for transfer of Commercial Data Provider (CDP) support data files using a secure file server.

5.1.3 Network Certification: The contractor shall provide support to the RADARSAT-2 Network Station Certification.

· Establish RGT as a certified RADARSAT-2 Network Station.

· Conduct training on RADARSAT-2 to support operations and testing.

5.1.4 Testing Support: The contractor shall provide support for factory acceptance testing of the RGT system as well as support to an operational test activity.

· Support AGC in the development of test plans (CDRL-A006).

· Conduct a factory acceptance test to review readiness and provide report (CDRL-A007).

· Provide support to operational testing at a CONUS location.

5.1.5 Technical Documentation: The contractor shall provide technical documentation to AGC that will be required to transition the RGT system to DCGS-A.

· Produce a Logistics and Maintenance Support Plan (CDRL-A004)

· Produce a Training Material Plan and Users’ Manual (CDRL-A005)

· Provide System Overviews and Systems View Architecture diagrams in System Architect (CDRL-A008)

5.1.6 Maintenance Plan: The contractor shall develop and provide a maintenance plan for the RGT.

· Develop Maintenance manuals for the RGT system

· Provide documentation on system configuration

5.1.7 Program Review

· Produce a Technical Management and Work Plan (CDRL-A001)

· Produce Monthly Reports (CDRL-A002)

· Produce a Quality Control report

5.2 Option 1:

5.2.1 Technical Services: The contractor shall provide technical services to U.S. Army Geospatial Center (AGC) for the continued development and upgrade of the RGT System.

· Provide system engineering support for the upgrade of necessary hardware and software.

· Modify existing RGT software as required to support the demonstration of the ability to direct downlink Deimos 2 commercial imagery for the prospect of transitioning the capability to DCGS-A.

· Update and maintain technical documentation and Standard Operating Procedures (SOPs) based on required software and information assurance security changes.

5.2.2 Information Assurance and Security: The contractor shall support AGC in the RGT system by updating software and security on the RGT Software system to maintain Risk Management Framework (RMF) Certification and Accreditation (C&A) requirements.

· Update technical package to for RMF C&A as necessary.

· Assess all the necessary IA configuration changes and develop a plan to remediate the IA vulnerabilities including all software and hardware changes to the RGT System.

· Remediate IA vulnerabilities outlined in the plan

· Apply required security patches and reports.

5.2.3 Hardware and Software: The contractor shall maintain an RGT laboratory system.

· Prepare RGT system for delivery to government-desired location

· Prepare RGT system for complete functionality at government-desired location

· Provide required hardware to maintain an RGT laboratory system.

5.3 Option 2:

5.3.1 Integration of new Commercial Sensor technology: The contractor shall integrate a new sensor capability into the commercial common image processor.

· Provide engineering services and software development work for the integration of new Commercial Sensors into the RGT System.

· Provide any necessary software licenses required for integration of new sensors.

· Provide required perpetual software license for the operational RGT system.

5.4 Option 3:

5.4.1 Prepare for Deployment

5.4.1.1 Final Preparation of the Lab-Ops System for Deployment: The Contractor shall make final software updates to the Lab-Ops Remote Ground Terminal System in the factory and prepare the updated Lab-Ops system for deployment and operational usage.

· Update system to ensure latest WorldView software is integrated into the Lab-Ops factory system to ensure full functionality

· Provide Orbit Logic CPS software for WorldView planning and tasking

· Perform test downlinks of the WorldView1 and WorldView2 to validate updated software integration

· Ensure software and security patches and anti-virus definitions are current prior to deployment

· Update all previously generated draft manuals to reflect any final software changes and provide electronic copies to support field operations

· Technical manuals

· System Manuals

· Operator and Maintenance Manuals

· Set Up/Tear Down Manuals

5.4.1.2 Preparation of Training Materials: The Contractor shall prepare training materials to suit the RGT System as it functions at the Government determined, operational location

· Training materials should be sufficient quality to meet the minimum information required to train perspective RGT operators for the operations of the RGT system

· Training materials should encompass an Operator, Maintainer, Supervisor, and System Administrator functions

· The training materials should be provided electronically

5.4.1.3 Licensing: The Contractor will provide software licenses required for the Lab-Ops RGT deployment as defined below:

· The Contractor will provide the perpetual software license for the Lab-Ops RGT in the field as a ground station to include:

· WorldView1 and WorldView2

· RADARSAT-2

· The Contractor will provide software licenses as required for planning and tasking for WorldView1 and WorldView2 to operate the RGT:

· Orbit Logic CPS License

5.4.1.4 Support to Safety Assessment: The Contractor shall provide support to the Safety Assessment.

· The Contractor shall generate a Safety Assessment Report (SAR)

· The Contractor shall label equipment as necessary to meet Safety Assessment standards

· The Contractor shall update the Operations and Maintenance Manual in support of the Safety Assessment

5.4.2 Deploy the Lab-Ops RGT

5.4.2.1 Initial Fielding: The Contractor shall field the Lab-Ops Remote Ground Terminal to a Government determined location.

· Package and ship the Lab-Ops RGT System from the Contractor Facility to the Government determined location

· Set-up the Lab-Ops System at the Government determined location for operational use

· Check out the system to ensure system was not damaged during transit

· Test the system to ensure functionality at the operationally deployed location prior to connecting to DoD NIPRnet

· This system test should include downlinks of WorldView1 and WorldView2 and RADARSAT to confirm full functionality

5.4.2.2 Training and Certification: The Contractor will provide Operator, Maintainer, Supervisor, and System Administrator training to Government determined individuals at Government determined location

· Training will ensure individuals have minimum skills to operate and maintain the system

· Operators must meet training standards necessary to be certified and maintain the RADARSAT ground station certification rating.

5.4.3 Maintain the Operationally Deployed RGT

5.4.3.1 Operations and Maintenance Support: The contractor shall provide operations and maintenance support.

· Contractor will provide maintenance support agreements to maintain the GATR TRAC antenna and the RT Logic modem within the system

· The Contractor will provide on call factory support for the RGT system during operational hours of the supported Unit

· The operation of Factory Support may be expanded up to 24 hours/7 days a week in time of conflict or crisis

· The Contractor will be given 5 business days warning to provide this support

· The Contractor has the right to return to the Government with an equitable adjustment of funds to support these 24 hours/7 days a week operations if they are implemented

· The Factory Support shall:

· Assist personnel located at the Government determined location with correction of hardware and software problems

· If required, provide additional onsite support personnel to support the remediation of hardware and software problems

· NOTE: The Contractor should estimate for trips to the site for 1 individual in the travel section. Travel costs are NTE and can be best estimates at the time of the proposal.

· Support the RGT Configuration Control Board (CCB) to obtain Government concurrence on all system hardware and software changes. Provide Security Impact Assessments (SIA) to identify security impacts caused by proposed hardware and software changes

· The Contactor shall perform necessary security updates on the RGT System

· The Contractor shall perform these functions for the factory based system.

· The Contractor shall coordinate with the fielded system personnel including the FSR and the Government lead to integrate the updates required from the security updates into the fielded system.

· The Government understands that the Contractor will have to phase this level of support based on the infrastructure in the factory and the connectivity and integration of the fielded system at the site.

· Obtain and evaluate for applicability to the RGT monthly IAVA updates, monthly Bulletin updates, and quarterly STIG updates

· If there is a necessary update to the system based on the IAVAs, Bulletins, and STIGs implement the changes with concurrence from the CCB

· If the update is not implemented, update the Plan of Action and Milestones (POA&M) with mitigation language to explain

· All decisions must be approved by the CCB

· Scan the system monthly using ACAS to identify vulnerabilities

· Implement with CCB concurrence any necessary patches that are not already exposed through the IAVAs, Bulletins, or STIGs updates

· This reporting should be done at the Contractor Facility in communications with the individuals at the Government determined location

5.4.3.2 Reestablish the Factory System: The Contractor shall provide the necessary equipment to reestablish the Factory System.

· Provide Time Server and update it into the INT System

· Provide receiver/modem and update it into the INT System

5.4.3.3 Field Service Representative: The Contractor shall provide a Field Service Representative for operational, onsite support and maintenance for the Remote Ground Terminal at the Government determined location.

· FSR must be provided within 30 days of contract award.

· FSR must have and maintain Security+ or Network+ CE certification and Microsoft and Linux OS certifications

· This meets the DOD 8570-01 Certification standards

· FSR must have and maintain a TS/SCI clearance

· FSR must be fully qualified to operate, demonstrate, maintain, provide training on the RGT system

· FSR must reside at the Government determined location

· FSR responsibility include, but are not limited to:

· Coordinate with the gaining Unit to support system and mission operations

· Provide assistance to users and maintenance personnel for on-site diagnostics and correction of problems/failures which render the system or any of its components inoperative or results in degraded performance

· Provide advice and assistance to system users (operators and maintenance personnel) with regard to proper performance, maintenance (schedule and unscheduled), and operation of the equipment and software

· Document all hardware and software problems, failures, analysis, and repair/fixes

· Report immediately to MDA factory support and Government program office

· Provide a monthly report detailing all work performed during the month

· Keep the OIC and Government Program office informed of RGT status

· FSR shall travel with the system if it deploys on exercises or real-world deployments as required/directed by the COR

· If the FSR is not available to support the exercise, an individual from the factory may travel with system as long as the individual is capable of performing necessary duties along with the system

· Note: Local exercises are defined as exercises in which the system stays within the local geographic site area allowing the FSR to return home nightly. A deployed exercise requires the FSR to travel out of the site area with the system.

5.4.4 Integration with the Site Infrastructure and Connectivity

5.4.4.1 Integrate with the site infrastructure and connectivity at the Government determined location: The Contractor shall support the Government in efforts to fully integrate the system into the site infrastructure and network at the Government determined location.

· This is anticipated to commence in the first 30 days of deployment

· OPTIONAL: Additional support to continue the integration of the system into the site infrastructure and network at the Government determined location

Part 6 Applicable Publications

6. Applicable Publications (Current Editions)

6.1. The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures including:

· AR 25-2

· AR 530-1

· Department of Defense Directive (DoDD) 8140.01, Cyberspace Workforce Management DoD Instruction (DoDI) 8510.10, Risk Management Framework (RMF) for DoD Information Technology (IT)

· National Institutes of Standards and Technology (NIST) Special Publication (SP) 800-53 Rev. 4 (or latest final version) National Security and Privacy Controls for Federal Information Systems and Organizations

· NIST SP 800-37 Rev. 1 (or latest final version) Guide for Applying the Risk Management Framework to Federal Information Systems: a Security Life Cycle Approach

· Federal Information Processing Standards Publication (FIPS) 199, Standards for Security Categorization of Federal Information and Information Systems

· Federal Information Processing Standards Publication (FIPS) 200 Minimum Security Requirements for Federal Information and Information Systems

Part 7 Attachment List

7. Attachment List:

7.1. Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.