W912PA-18-Q-0034_ATTACHMENT_I,_PWS.docx

PERFORMANCE WORK STATEMENT (PWS)

“Language (French) translation support and administrative assistance”

USANATO BRIGADE

Lille, France

Part 1

General Information

1. GENERAL: This is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1. Introduction: This is a non-personnel services contract to provide language translation support and administrative assistance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2. Background: This Performance Work Statement (PWS) specifies the language translation support and administrative assistance to be performed between host nation organizations and the U.S. Service Members and Command Sponsored Family Members assigned to Rapid Reaction Corps-France (RRC-FR, Corps de Réaction Rapide-France) in Lille, France.

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), France, and local laws, regulations, standards, provisions, and directives to include applicable publications in Part 6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services such as material requisitioning, quality control (QC), meetings, and correspondence. The contractor shall perform administrative duties by establishing and maintaining office files in accordance with the Army Records Information Management System (ARIMS) (Army Regulation 25-400-2). The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S., France, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor is permitted to access and handle PII for specific purposes within his/her functions and responsibilities in order to directly support Service Members and Family Members (i.e., customs clearances, automobile registration, establishing French bank accounts, establishing contracts, assisting with medical support or hospitalization, and other specified situations which may require handling of PII). In all circumstance of handling PII, the Contractor will obtain written consent from the appropriate Service Member or Family Member. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3. Scope: The Contractor shall assume total responsibility for all Language (French-English and vice versa) translation support and administrative assistance stated herein on the commencement date of the performance period to the U.S. contingent of RRC-FR.

1.4. Objectives: Services rendered under this contract will provide language translation support (French-English and vice versa) and administrative assistance to U.S. Service Members and Families during in/out-processing and throughout the duration of their assignment to RRC-FR in order to enable and maintain integration into the greater Lille community and respond to emergent issues. Additionally, services rendered under this contract will provide regular and routine administrative assistance in order to ensure the smooth functioning and regulatory compliance of the U.S. contingent and U.S. National Support Element (NSE) of the RRC-FR.

1.5. Functional Areas: Liaison Support and Administrative Assistance

1.6. Period of Performance: One (1) Base Year of 12 months.

1.7. General Information:

1.7.1. Quality Control Plan (QCP): The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. At a minimum, the QCP must include the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How the Contractor will monitor work to ensure that performance complies with all timelines, deadlines, and goals.

c. How the Contractor will monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses.

d. How the Contractor will monitor and ensure staff qualifications remain current and valid throughout contract performance.

e. How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future

f. How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

The QCP shall be submitted within fifteen (15) calendar days after contract award.

1.7.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.3. Recognized Holidays: The Contractor shall not work on the local national holidays and the U.S. Federal Holidays provided in the below table. Additionally, any days established by the Commander of RRC-FR for the headquarters and listed in the annual “Compendium” will be authorized (commander’s discretionary “PCP” holidays, approximately 5 days each calendar year, i.e. a “bridging day” between national holiday and weekend).

1.7.4. Hours of Operation: The contractor is responsible for conducting business between the hours of 0830-1630, Monday thru Thursday and 0830-1130 on Friday except designated holidays as specified in the above paragraph “Recognized Holidays”. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the facility is not closed. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. As per paragraph 5.2. of this PWS, the Contractor may be required to provide up 48 hours of On Demand Services outside of normal hours of operation.

1.7.5. Minimum and Stand Down Manning periods: RRC-FR uses “minimum manning” and “stand down manning” periods to compensate military members for time spent away from home. Access to some areas of the facility may be limited during these periods, however the Contractor’s work area will be available. A U.S. Service Member will be appointed and available during all minimum and stand down manning periods..

1.7.6. Place of Performance: The work to be performed under this contract will be performed at the RRC-France, U.S. National Support Element (NSE), la Citadelle Quartier Boufflers Avenue du 43e regiment d’infanterie, 59800 Lille, France and the surrounding area

1.7.7. Type of Contract: The Government contemplates an award of a Firm Fixed Price type contract for this requirement.

1.8. Security Requirements:

1.8.1. Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use, at the close of each work period, government facilities, equipment, and materials shall be secured.

1.8.2. Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law (France) to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control, will be grounds for denying access to U.S. installations and controlled areas. The Contractor is responsible to ensure that any subcontractor used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16, the regulation takes precedent. Further, the Contractor is responsible to ensure compliance with French regulations with regard to accessing the RRC-FR Headquarters installation, la Citadelle Quartier Boufflers, in Lille France.

AE Regulation 190-16 can be found on the following website: http://www.aepubs.eur.army.mil/AE-Regulations/

Below is the responsible Organizational Sponsor & Installation Access Control Office for this contract:

Organizational Sponsor: U.S. SNR to RRC-FR Location: Building 3, la Citadelle du Lille, 5980 Lille France DSN Phone No: 314-364-3914 Commercial Phone No: +33 (0) 3 28 14 49 19

Installation Access Control Office: Home Base Security Coordination Cell Location: Building 20, la Citadelle du Lille, 5980 Lille France Commercial Phone No: +33 (0) 3 28 14 50 99

The Contractor is responsible for being aware of and complying with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a Contractor’s failure to comply with Installation Access Control (IAC) processing requirements.

The Contractor is responsible for returning installation passes to the issuing Installation Access Control Office (IACO) when the contract is completed or when a Contractor employee no longer requires access.

Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The Contractor shall collect the installation access passes the same day employment of an individual has expired/terminated and shall return them to the issuing office within three (3) workdays.

1.8.3. Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation provost marshal office, director of emergency services, or security office. Contractor workforce must comply with all personal identification verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractors requiring common access cards (CACs): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management

Common Access Cards (CAC): The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the KO or POC with 15 calendar days after award (unless circumstances require otherwise and as directed by the Contracting Officer).

The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within 5 calendar days after changes have been made (unless circumstances require otherwise and as directed by the Contracting Officer). The log must at a minimum contain the following information: Name (first and last) and DoD ID Number. Note: CACs are Government property and must be accounted for.

1.8.4. Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. Government issued access badges shall not be worn outside designated facilities where visible to the general public. The Contractor shall immediately report suspicious activities to security personnel. At the close of each work period, government facilities, equipment, and materials shall be secured IAW AR 190-13, ‘The Army Physical Security Program’.

1.8.5. Security Program: Contractor personnel performing work under this contract are not required to carry a security clearance for this contract.

1.9. Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.10. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.11. Point of Contact (POC): The (POC) will be identified by separate letter. The POC monitors all technical aspects of the contract and assists in contract administration The POC is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the POC, a copy of which is sent to the Contractor, states the responsibilities and limitations of the POC, especially with regard to changes in cost or price, estimates or changes in delivery dates. The POC is not authorized to change any of the terms and conditions of the resulting order.

1.12. Key Personnel: The following personnel are considered key personnel by the government: Translator Administrative Assistant, Contractor Manager and designated Contractor Manager Alternate. The contractor shall provide a contract manager who shall be responsible for the performance of the work. At the time of the post-award conference, the name of this person and an alternate who shall act for the contractor when the manager is absent, as well as the Translator/Administrative Assistant shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available for telephone communication or site attendance, with the POC, as required by the POC, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.13. Special Qualifications

1.13.1 Language Proficiency: The Contractor, or the Contractor employee performing under this Contract must be able to work in French and English, in both written and spoken forms, for use in social and formal context as well as the ability to translate and interpret for the benefit and understanding of others. A basic understanding of legal terminology for the translation of documents related to common/unexceptional occurrences such as traffic accidents and tickets, utility and service agreements, taxes, and other Host Nation and local legal processes is required.

1.13.2 Administrative Proficiency: The Contractor, or the Contractor employee performing under this Contract must be able to perform general administrative functions, such as typing, operate a personal computer, working knowledge of basic data entry for MS Office Word and Excel programs, consolidation of reports, management of correspondence, records, and mail.

1.13.3 Driver’s License: Contractor shall possess and maintain throughout the entire duration of the contract a valid driver’s license category “B” (cars), authorizing the operation of vehicles on European roads.

1.14 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

1.15 Contractor Travel: The Contractor shall be required to travel to off-site training locations in the Landstuhl/Ramstein area (Germany) at least once or twice during the performance of this contract to attend meetings, conferences, and training related to duties as a TRICARE Overseas Program Point of Contact (TOP-POC). and to ship training aids to these locations in support of this PWS. The Contractor will be authorized travel expenses, not to exceed $5,000 per contract term, consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the KO and POC thirty (30) calendar days prior to scheduled travel.

1.16 Other Direct Costs: Reserved

1.17 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.18 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. Neither the Contractor, nor Contractor personnel, shall divulge, nor release data or information developed, or obtained under performance of this work statement, except to authorize Government personnel or upon written approval of the KO. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS.

1.18.1 All documentation showing individual names or other personal information shall apply and shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.18.2 All documentation showing medical information shall apply and shall be controlled and protected under the provisions of the Health Insurance Portability and Accountability Act (HIPAA) of 1996, Public Law 104-191, 42 United States Code (U.S.C.)

1.18.3 The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html. The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.19 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 Phase In /Phase Out Period: Reserved

1.21 Safety: The Contractor will follow safety and health standards promulgated under the Occupational Safety and Health Act (OHSA) of 1970 as published in the Federal Register, Volume 37, Number 202, Part II (title 29, Chapter 17, Part 1910) and subsequently issued OSHA standards. In addition, the contractor will follow the Department of Defense Instruction (DODI) 6055.07, Mishap Notification, Investigation, Reporting, and Record Keeping criteria.

1.21.1 Safety Plan and Program: The Contractor shall develop a Work Plan 15 calendar days after contract has been awarded that describes the following:

a) Plan for carrying out the work and project schedule

b) Health and safety plan (HASP)

The contractor’s HASP shall comply with OSHA, USACE Safety Manual and Host Nation regulatory requirements. The HASP will address potential hazards which while performance may present to the Contractor personnel and military community members. The plan will describe personnel training and responsibilities, project equipment, and other applicable procedures and protocols for maintaining complete project safety. Any actions required to protect the surrounding community and other third parties (e.g., visitors) will be discussed. The HASP must also be submitted in a report format to the (POC/Contracting Center) and acknowledged before intrusive field activities can begin.

1.22 Environmental Compliance: The Contractor shall ensure all work performed under this service contract is done in full compliance with all Safety, Health, Industrial Health and Environmental applicable U.S. and French laws and regulations. In cases of conflict between applicable laws and regulations, the most protective standard shall prevail.

1.22.1 Environmental Compliance Plan and Program: N/A

1.23 Required Training:

1.23.1 Anti-Terrorism (AT) Level I Training: The Contractor shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, thirty (30) calendar days after employment of new personnel, all Contractor employees, including subcontractor employees, who are employed under the contract shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the POC (or to the KO, if a POC is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel must complete refresher training every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies. If training cannot be conducted on the website, the Contractor shall coordinate with the Requiring Activity/POC who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the POC within ten (10) calendar days after completion of the training.

1.23.2 AT Awareness Training for Contractor Personnel Traveling Overseas: Specific AOR training content may be directed by the USEUCOM Commander, with the USAREUR ATO being the local POC.

1.23.3 Contractor Employees Who Require Access to Government Information Systems: All contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and must successfully complete DOD information assurance awareness training before access to the information system and then annually thereafter.

1.23.4 OPSEC Training: Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of employment under this contract. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. If training cannot be conducted on the website, the Contractor shall coordinate with the POC who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the POC within 10 calendar days after completion of the training.

1.23.5 iWATCH Training: The Contractor and all associated subcontractors will brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the POC. This training will be completed within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the POC within thirty (30) calendar days after the contract is awarded.

1.23.6 Information Assurance (IA) Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD IA Cyber Awareness Training Information Assurance, within thirty (30) calendar days of employment. Training is available at https://ia.signal.army.mil/DoDIAA/default.asp. All Contractor personnel and subcontractor personnel performing services under this contract with access to a government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Contractor personnel must complete refresher training every twelve (12) months.

1.23.7 Information Assurance (IA)/Information Technology (IT) Certification: According to DFARS 252.239.7001, DOD 8570.01-M, and AR 25-2, contractor employees supporting IA/IT functions will be appropriately certified on contract award. The baseline certification as stipulated in DOD 8570.01-M must be completed on contract award.

1.23.8 Personally Identifiable Information Training: Contractor employees, including subcontractors, requiring access to Government information systems shall complete the DOD PII training, within thirty (30) calendar days of contract award. The training is available at https://ia.signal.army.mil/a/pii_module/pii_module/launchpage.htm

1.23.9 TRICARE Overseas Program Point of Contact (TOP-POC) Training: The contractor shall ensure that at least one contractor employee completes the TOP-POC training at the first training session held by the TRICARE Area Office - Eurasia Africa (TAO-EA) after contract start date. Verification of the training shall be provided to the POC within 10 calendar days after completion of the training. HIPAA training required as a component of TOP-POC will be recertified annually.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

Contracting Officer - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

Physical Security - Actions that prevent the loss or damage of Government property.

Quality Assurance - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor - One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms:

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services

3.1 Services: Government will provide a non-tactical vehicle for travel to Lille, France twice a month and as needed for contractor to preform liaison duties.

3.2 Facilities: The Government will provide the contractor a working station.

3.3 Utilities: The Government will provide all utilities in the facility and those utilities will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment: The Government will provide a telephone, computer, scanner, fax machine and a printer.

3.5 Materials: The Government will provide the contractor a copy of Army Regulation 25-400-2 in order to ensure contractor’s compliance on the Army Records Information Management System (ARIMS).

3.6 Property Management: For all issued GFP for this contract, the contractor shall submit a property management plan not later than 60 days after contract commencement to the supervisor on site (NSE NCO) that addresses the requirements as listed in FAR Clause 52.245-1, Government Property. Contractor shall ensure GFP is maintained IAW AR 735-5, Policies and Procedures for Property Accountability, in addition to the aforementioned clause.

3.7 Training: The Government provides required trainings, See paragraph 1.22 and subsequent subparagraphs.

3.8 Common Access Cards (CAC): The Government will provide Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS)

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities:

4.1 General: All services, supplies, materials, equipment and facilities required to perform the work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance: Not Applicable

4.3 Materials: Not Applicable

4.4 Equipment: Not Applicable

4.5 Common Access Cards (CAC) : Not Applicable.

PART 5

SPECIFIC TASKS

5. Basic Services: The contractor shall provide language translation support and administrative assistance as specified in the Performance Work Statement.

5.1. Contractor Specific Tasks and Responsibilities: The contractor shall provide liaison support and administrative assistance on a recurring basis as specified in the Performance Work Statement.

5.1.1. Service Member and Family Support: The Contractor shall perform all work listed below and assume responsibility for supporting the integration of U.S. Service Members and Command Sponsored Family Members assigned to Rapid Reaction Corps-France (RRC-FR, Corps de Réaction Rapide-France) in Lille, France into the local community with specific attention to the in/out-processing and emergent issues of Service Members and their families. Critical to this is the translation and interpretation between the French and English languages and liaison with local service providers.

5.1.1.1. Liaison support between host nation organizations and newly arrived U.S. personnel or U.S. personnel in the process of departing the Lille Communities in order to ensure a seamless, comprehensive in-processing/out-processing.

a) Liaison support with registration with the French Government in accordance with Status of Forces Agreement (SOFA)/Tentative Agreement (TA) /Memorandum of Agreement (MOA) standards.

b) Liaison support with initial house hunting to include driving the newly arrived personnel to available housing units for viewing, liaising with prospective immobilizers and/or landlords during housing viewings and providing language support to negotiating/developing lease contracts.

c) Liaison support by arranging for temporary furniture and appliances.

d) Liaison support by assisting in all other in/out-processing issues involving local authorities and service providers.

e) Liaison support by aiding in the coordination for household goods and unaccompanied baggage shipment/delivery.

f) Maintaining a current database of available housing units in Lille communities to provide incoming personnel with realistic housing options and by maintaining relationships with local immobilizers and landlords to facilitate cooperation with U.S. personnel.

g) In coordination with the RRC-FR French Community Support Center, provide liaison support by helping them obtain local vehicle inspections, obtaining required liability insurance and French vehicle registration/de-registration.

h) Assisting with the registering of dependent children in international or local schools.

5.1.1.2. Establish and maintain links with families to ensure effective network of communication and support.

5.1.1.3. Maintain a database to provide U.S. personnel with current information on community services and facilities available near the Lille Communities.

5.1.1.4. Review, translate, and interpret French language documents related to common/unexceptional occurrences such as traffic accidents and tickets, utility and service agreements, taxes, and other Host Nation and local legal processes.

a) Translate French documents into English and English documents into French from French and U.S. authorities.

b) Liaison support between U.S. Personnel and host nation authorities, private business, and facilities to ensure compliance of U.S./France Status Of Forces Agreement (SOFA), Technical Agreement (TA) and applicable Memoranda of Agreement (MOA).

c) Process Value Added Tax (VAT) free purchases on the local economy.

d) Translate French bills (i.e. telephone, insurance, repairs/services, auto, utility companies, etc.), contracts (housing leases, service contracts, etc.) receipts (labor purchases, goods purchases, etc.), medical and dental documents, registrations, and other official documents to ensure both parties understand the implications of such documents.

e) Assist in the resolution of problems with service and billing by communicating U.S. personnel concerns to the business and explaining the terms of the contracts to the U.S. personnel.

f) Communicate any issues between private or government agencies and U.S. personnel to the Chain of Command.

5.1.1.5. Administrative assistance as a TRICARE Overseas Program Point of Contact (TOP-POC).

a) Act as the local coordinator for medical/dental support.

b) Assist TRICARE beneficiaries (Service Members and adult Family Members) with the timely completion and filing of TOP claim forms. POCs shall secure and safeguard Protected Health Information (PHI), Personally Identifiable Information, and Sensitive Information for TRICARE beneficiaries in accordance with Department of Defense (DoD) 5400.11-R, “Department of Defense Privacy Program”, May 14, 2007 and DoD Instruction 8500.2, “Information Assurance Implementation”, February 6, 2003.

5.1.2. Administrative support: The Contractor shall perform regular and routine administrative assistance and duties as listed below to ensure the routine operation and regulatory compliance of the U.S. contingent and National Support Element (NSE) of the RRC-FR. Administrative assistance includes, but is not limited to, maintaining files and correspondence, basic clerical support, coordination between U.S. support elements at SHAPE (i.e., SHAPE Health Clinic) and the U.S. National Support Element (NSE) and other related tasks.

5.1.2.1. Telephone reception, personnel actions, properly formatted correspondence, file maintenance and audits in accordance with the Army Records Information Management System (ARIMS).

5.1.2.2. Distribution management, tasking management and maintenance and distribution of updated regulatory guidance.

5.1.2.3. Type various documents (i.e. Department of Defense Forms, awards and citations).

5.1.2.4. Proofread correspondence to ensure proper formatting, proper assembly, typographical, grammatical, and punctuation accuracy. Ensuring that relevant attachments are enclosed, pages are numbered correctly, and applicable signatures are obtained.

5.1.2.5. Ensure that the correct number of copies is made in accordance with the provided distribution schemes.

5.1.2.6. Manage and maintain the U.S. NSE office and community room including filing systems, office equipment and perform administrative duties.

5.1.2.7. Arrange files so that the material can be easily located and properly closed/stored.

a) Establish and maintain office files in accordance with the Army Records Information Management System (ARIMS) (Army Regulation 25-400-2).

b) Update ARIMS files every six months for accuracy.

c) Receive incoming distribution, prioritize distributions, screen material for suspense dates, establishing controls and maintain suspense files.

d) File correspondence, records, reports and maintain administrative files for proper distribution.

5.2. On Demand Services: The Contractor may be required to provide up 48 hours of On Demand Services outside of normal hours of operation, as described in paragraph 1.7.4. when given at least two (2) hours of advanced notice or earlier, when practicable. On Demand Services must be approved and verified by the POC for billing.

5.3. Enterprise-Wide Contractor Manpower Reporting Application (eCMRA): The contractor shall ensure all contractor labor hours (including subcontractor labor hours) required for the performance of services provided under this contract are reported via a secure data collection site.

The contractor (and all subcontractors providing direct labor under this contract) shall report complete and accurate data for the labor executed during the period of performance during each Government fiscal year (FY), which runs from October 1 to September 30. The Contractor shall input the data into the appropriate eCMRA reporting tool, which can be accessed via a secure web site at http://www.ecmra.mil/. There are four separate eCMRA tools: Army, Air Force, Navy and All Other Defense Components. The appropriate eCMRA reporting tool to use is determined by the requiring activity being supported (e.g., if DISA awards a contract for an Air Force requiring activity, the contractor shall load the required reporting data in the “Department of Air Force CMRA” tool). While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The contractor shall completely fill in all required data fields. The contractor shall enter initial data into the appropriate eCMRA tool to establish the basic contract record no later than 15 working days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the POC when the basic contract record has been established in the appropriate eCMRA tool.

eCMRA User Manuals and Frequently Asked Questions (FAQs) are available at http://www.ecmra.mil/ Contractors may direct technical questions to the eCMRA help desk at dodcmra@pentagon.af.mil

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): Not Applicable

6.1 Contractor Adherence: The contractor will adhere to the following regulations:

6.1.1 Army Regulation 25-400-2 in order to ensure compliance with the Army Records Information Management System (ARIMS) https://www.apd.army.mil

6.1.2 Joint Travel Regulation (JTR)

https://www.defensetravel.dod.mil/site/travelreg.cfm

6.1.3 AR 735-5, Policies and Procedures for Property Accountability https://www.apd.army.mil

6.1.4 DODD 8570.01, Information Assurance Training Certification and Workforce Management https://www.imgva.com/8570-requirements/

6.1.5 AER 190-16 Installation Access Control System

www.bavaria.army.mil/docs/AER-190-16.pdf

6.1.6 AER 27-715 Contractor Identification

www.aepubs.eur.army.mil/AE-Regulations

6.1.7 USACE Safety Manual

https://www.usace.army.mil/Safety-and.../Safety-and-Health-Requirements-manual

6.1.8 AR 190-13 The Army Physical Security Program

https://www.apd.army.mil/

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1 Attachment 1 – Performance Requirements Summary

7.2 Attachment 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.