ASG-QA_Printer_Maintenance_DRAFT_PWS_(002).pdf

PERFORMANCE WORK STATEMENT (PWS)

PRINTER MAINTENANCE

AREA SUPPORT GROUP - QATAR

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Printer Maintenance Services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel with necessary tools and specialized equipment to perform support on the Lexmark CX725de, X950de, X860de, X862dte in support of the Area Support Group-Qatar (ASG-QA) and tenant units, as defined in this Performance work Statement, except as specified as Government-Furnished Property and Services.

1.2 Background: Camp As-Sayliyah (CAS) has multifunctional devices which allow for printing, scanning, and copying that provide for enhanced communications capabilities. All printers are located on Camp As-Sayliyah.

1.3 Objectives: Provide Camp As-Sayliyah (CAS) with technician capable of performing maintenance work on the devices during the normal work day (07:30 to 16:30).

1.4 Scope: This contract will focus on the physical and preventative maintenance and emergency support of the devices. This contract will not focus on the network connectivity or any functions related to software services. The ownership of the printers will not be transferred to the vendor. Vendor will provide listing of all preventative maintenance and service related parts for Lexmark multifunctional devices to customer. Vendor is responsible for providing repair parts not available through the Army Supply System.

1.5 Period of Performance The period of performance shall be for one (1) Base Year of 12 months 31

March 2019 to 30 March 2020 and four (4) 12-month option years.

1.6 General Information

1.6.1 Quality Control QCP The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. QCP shall be delivered within 30 days after contract award or with the contractors proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. The Contractor shall submit a monthly Quality Control Report for each functional area identified in the contract. The report shall be submitted to the COR and contracting officer on the last day off the month for review as part of the Contractor's quality control program

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor shall provide operations and maintenance support 8 hours per day, five days a week, including holidays for all multifunctioning devices related to this contract.

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 07:30 to 16:30, Monday thru Friday including holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce as above mentioned hours of operation for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Camp As Sayliyah.

1.6.6 Type of Contract: The government will award a Firm-Fixed Price Contract.

1.6.7 Security Requirements: The contractor will have thirty (30) days after contract award notification to ensure all personnel have badges. The contractor shall coordinate with the COR who will provide information within five (5) days after contract award on how to obtain all gate passes and base access for all contractor personnel throughout the life of the contract. The contractor shall ensure there is sufficient personnel to begin work on the contract start date In Accordance With (IAW) the PWS.

1.6.7.1 The contractor shall abide all physical security requirements imposed by the U.S. Government for each facility or area on location and gate entry procedures for all employees.

1.6.7.2 The contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.6.7.2.1. The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.7.3 The contractor shall coordinate with the COR/Contracting Officer to obtain any customs and/or clearances for the on base delivery of equipment pertaining to this PWS.

1.6.7.3.1 Combating Trafficking in Persons (CTIP): The Contractor shall maintain a CTIP compliance plan, as part of his QCP, in accordance with FAR Clause 52.222-50 that includes, at a minimum, the following:

a. An awareness program to inform contractor employees about the Government's policy prohibiting trafficking- related activities described in the clause, the activities prohibited, and the actions that will be taken against the employee for violations. Additional information about Trafficking in Persons and examples of awareness programs can be found at the Web site for the Department of State's Office to Monitor and Combat Trafficking in Persons at HTTP://WWW.STATE.GOV/J/TIP/.

b. A process for employees to report, without fear of retaliation, activity inconsistent with the policy prohibiting trafficking in persons, including a means to make available to all employees the hotline phone number of the Global Human Trafficking Hotline at 1-844-888-FREE and its email address at help@befree.org.he

c. A recruitment and wage plan that only permits the use of recruitment companies with trained employees, prohibits charging recruitment fees to the employee, and ensures that wages meet applicable host-country legal requirements or explains any variance.

d. A housing plan, if the Contractor or subcontractor intends to provide or arrange housing that ensures that the housing meets host-country housing and safety standards.

e. An awareness program to inform contractor employees about the Government's policy prohibiting trafficking- related activities described in the clause, the activities prohibited, and the actions that will be taken against the employee for violations. Additional information about Trafficking in Persons and examples of awareness programs can be found at the Web site for the Department of State's Office to Monitor and Combat Trafficking in Persons at HTTP://WWW.STATE.GOV/J/TIP/.

f. A process for employees to report, without fear of retaliation, activity inconsistent with the policy prohibiting trafficking in persons, including a means to make available to all employees the hotline phone number of the Global Human Trafficking Hotline at 1-844-888-FREE and its email address at help@befree.org.he

g. A recruitment and wage plan that only permits the use of recruitment companies with trained employees, prohibits charging recruitment fees to the employee, and ensures that wages meet applicable host-country legal requirements or explains any variance.

h. A housing plan, if the Contractor or subcontractor intends to provide or arrange housing that ensures that the housing meets host-country housing and safety standards.

i. Procedures to prevent agents and subcontractors at any tier and at any dollar value from engaging in trafficking in persons and to monitor, detect, and terminate any agents, subcontracts, or subcontractor employees that have engaged in such activities.

Procedures to prevent agents and subcontractors at any tier and at any dollar value from engaging in trafficking in persons and to monitor, detect, and terminate any agents, subcontracts, or subcontractor employees that have engaged in such activities.

1.6.7.4 Restricted Nationalities: The contractor shall ensure that no individual from the following countries are employed under this contract: Cuba, Iran, Iraq, Libya, North Korea, Syria or Sudan.

1.6.7.5 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.6 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons.

NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

1.6.7.6.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.6.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.7.7. Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Special Qualifications: The contractor is responsible for ensuring all employees possess within thirty

(30) days and maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, and specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 07:30 a.m. to 16:30p.m., Sunday thru Thursday.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

Contractor personnel will be required to obtain and wear badges in the performance of this service.

1.6.13 Contractor Travel: Contractor will not be required to travel to other sites outside of Camp As Sayliyah.

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.16 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.17 Anti-Terrorism Level 1 Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level 1 awareness training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned. AT level 1 awareness training is available at the following website: http://jko.jten.mil.

1.6.18 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards will be provided by the requiring activity Anti-Terrorism Officer (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than 30 calendar days after contract award.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note:

The only individual who can legally bind the government.

2.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.13. ACRONYMS

AFRTS Armed Force Radio and Television Service ASG-QA Area Support Group - Qatar CATV Community Access Television CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DA Department of the Army DTH Direct-to-Home DOD Department of Defense FAR Federal Acquisition Regulation FOT Fiber Optic Transmitters IAT Information Assurance Technician KO Contracting Officer NLT No Later Than OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program QCR Quality Control Report SMATV Satellite Master Television

TE Technical Exhibit

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Government Furnished Property (GFE)/Equipment (E)/Materials (M): The Government will provide toner cartridges that are available through the Army Supply System.

3.2 Facilities: The Government will provide storage space for supplies on post in building 112.

3.3 Utilities: The Government will provide all utilities in the facility, and will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 Equipment: The contractor shall provide their own construction hand tools, electronic testing devices, and equipment in order to maintain the printers at all locations. The equipment required will be in accordance with installation policy “ASG-QA Policy PMO-003, Prohibited Activities and Items.” The contractor shall coordinate with the COR who will provide information at the time of contract award on how to obtain all gate passes and base access for all contractor personnel and equipment throughout the life of the contract.

4.2 Repair Parts: The contractor will provide all repair parts required to keep devices fully operational.

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor, upon contract award, will provide a component and material listing of supplies and kits for all Lexmark models listed in section 1.1 to the COR for distribution. This list shall include toner cartridges, toner waste baskets, fuser kits, and any listed in Specific Tasks 5.3

5.2. Contractor shall provide a detailed preventative maintenance service schedule and materials needed to conduct necessary service to the COR for distribution. Contractor will keep records of services conducted and required on each printer by serial number and provide to government IMO.

5.3. Contractor shall include a list of type and quantity of toner cartridges required for serviced devices as a part of the weekly status report.

5.4. The contractor shall install new all ink/toner cartridges provided by the government representative that is consumed by the printer.

5.5 Contractor shall provide maintenance service work on the devices when printers break due to physical wear and tear of the device. Physical wear and tear of the device includes replacing gears, belts, paper feeders, other hardware replacements and anything not directly connected to software.

5.6 Contractor shall provide a detailed list of materials needed to complete any work order and the status of ordered repair parts as part of the weekly status report.

5.7 The Government shall include a direct cost CLIN in the contract for the ordering of repair parts. The contractor shall only use new standard parts or equipment of equal quality in effecting repairs for the replacement. When replacing parts, the contractor shall obtain at least three quotes for replacement parts for COR review and Contracting Officer approval. Parts or equipment, which are replaced, shall become property of the Government. The contractor shall return old parts or equipment, which are replaced, to the COR for review and determination for applicability of disposal or recycling of the parts or equipment by the contractor. The contractor shall dispose the parts or equipment off the installation at no cost to the Government in accordance with Qatari laws or regulation.

5.8 Contractor shall at times have to conduct service support in secure areas (provide bldg. numbers).

Contractor must coordinate a time with the government IMO to be escorted into the facility during business hours. Contractor shall coordinate no more than 24 hours before arriving to work on required printer for normal work order or preventative maintenance.

5.9 Contractor shall be required to remove and replace parts within the printer within secure areas. All replacement parts (minus toner cartridges) added and taken out of the printers will become property of the US Government.

5.10 Contractor shall provide a detailed and seamless transition plan from the current contractor that will result in zero tolerance degradation to the government IMOs. This transition plan will be approved by the contracting officer prior to acceptance of the contract and be an integral portion of the response by the contractor to ensure no disruption to existing services and/or channels.

5.11 Contractor shall ensure all new equipment installed is covered by a commercial one-year warranty. COR shall be provided with a list of new equipment installed for work orders as a part of the weekly status report.

5.12 Contractor shall perform industry standard monthly test on all multifunctioning devices to ensure devices remain operational. A copy of all tests shall be provided to the Contracting Officer’s Representative (COR) within 24 hours of completion.

5.13 The contractor shall provide a weekly status report of all work order requests to the COR via email.

5.14 The contractor shall be responsible for obtaining replacement parts or repairs during the warranty period of all equipment procured under this PWS. The contractor will register all warranty cards with the manufacturer to ensure warranty coverage. New equipment installed by the contractor will minimally be warranted for a period of 12 months.

5.15 The contractor shall provide a means in which users can contact them to request services be performed on the devices. Initial services will be conducted no later than two working days from the request.

5.16 The contractor shall receive no more than two (2) written complaints monthly relating to contractor/customer service.

5.1.0 Personnel Qualifications:

5.1.1 The contractor shall provide certified personnel with 3-5 years’ experience in performing maintenance on the multifunctioning devices.

5.1.2 The Contract Manager and alternates shall speak English and meet the U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 -Foreign Service National Handbook, Appendix C, Level 3 language qualification requirements. At this level, contractor personnel are required to have a good working knowledge of both written and spoken English. The personnel should be able to read and understand agency regulations, operating instructions, memoranda, and related material concerning the field of work, to prepare correspondence and standardized reports, and to communicate effectively with English speaking government representatives.

5.1.2 The Contractor shall have thirty (30) days after contract award notification to ensure all personnel have badges. The contractor shall coordinate with the COR who will provide information within five (5) days after contract award on how to obtain all gate passes and base access for all contractor personnel throughout the life of the contract. The contractor shall ensure there is sufficient personnel to begin work on the contract start date In Accordance With (IAW) the PWS.

5.3 CONTRACTOR MANPOWER REPORTING (CMR):

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract Area Support Group – Qatar via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on the “Department of the Army CMRA” or the icon of the DoD organization (UIC: W1EQAA) that is receiving or benefitting from the contract services.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on the “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.

PART 6 APPLICABLE PUBLICATIONS

APPLICABLE PUBLICATIONS (CURRENT EDITIONS): N/A

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required— usually a shall statement)

Standard Performance Threshold

(This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

% Deduction from monthly invoice for not meeting

Performance Standards

Combating Trafficking in Persons

PWS 1.6.7.3

Combating Trafficking in Persons FAR 52.222-50 c

100% Compliance

100% Inspection

5% of total monthly price will be deducted

AT Level I awareness training https://atlevel1.dtic.mil/at

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five

(5) calendar days after completion of training by all

100% Compliance

100% Inspection

5% of total monthly price may be deducted

Contracting The Contractor shall complete all 100% 100% 5% of total Manpower Reporting PWS and CLIN

UIC: W1EQAA

required information at the following web address:

https://cmra.army.mil. The contractor shall provide the estimated total cost (if any)

Compliance Inspection monthly price may be deducted incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 day from end date of the contract to complete the CMR requirement.

iWatch Training Within 30 calendar days of contract award and 30 days of new employees commencing performance.

100% Compliance

100% Inspection

5% of total monthly price may be deducted

PWS para 1.6.4

The contractor shall provide operations and support between 07:30 A.M. to 16:30 P.M. Monday through Friday, including holidays, for the multifunctional devices.

100% Compliance

100% Inspection 5% of total monthly price may be deducted

PWS para. 5.12 The contractor shall perform Contractor 100% 5% of total The contractor shall industry standard monthly test on all multifunctioning devices to ensure devices remain operational.

shall meet this Inspection monthly price provide requirement may be monthly preventative 95% of the deducted

Maintenance time per month

PWS para 5.19 No more than 2 complaints monthly Contractor Periodic 5% of total Customer Satisfaction relating to contractor/ customer shall meet this Surveillance monthly price Surveys service requirement may be

95% of the deducted time per month

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Quality Control Plan 1.6.1

Shall be submitted NLT 30 days after Contract award.

One QCP per contract.

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop a QCP in Microsoft Word.

COR and Contracting Officer

Quality Control Report 1.6.1

Contractor shall meet this requirement once every month, unless the contractor is requested to make an adjustment to the schedule or plan by the COR.

One QCR per month, unless requested by the COR to the contractor to adjust QCP.

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS.

COR and Contracting Officer

Transition Plan 5.10

Within 30 days of Contractor transition.

Contractor shall provide a detailed and seamless transition plan from the current contractor that will result in zero tolerance degradation to the government IMOs

The contractor will use Microsoft Word.

COR

Work Order Status Reports 5.13

Contractor shall meet this requirement once a week.

Four times per month, unless requested to provide unscheduled status reports by COR.

Minimum 1 report per week to equal 4 reports per month.

The contractor shall provide the weekly status report of all work order requests to the COR via email.

COR

Customer Satisfaction Program 5.16

The contractor shall establish a Customer Satisfaction program and measure effectiveness.

One report submitted to COR monthly

The contractor shall provide the monthly status report of all customer complaints to the COR via email.

COR

Enterprise Contractor Manpower Reporting Application

(ECMRA)

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

Electronic

ARMY CMR

Website https://www.ecmra.

mil/Default.aspx

DBA Insurance

Before commencing performance under this contract

IAW FAR 52.228-

Electronic document via email

KO

Invoices

Within 30 calendar days after each visit and within 30 calendar days after contract completion.

Electronic

WAWF

https://wawf.eb.mil

AT Level 1 and iWATCH Training

Within 30 calendar days of contract award and 30 days of new employees commencing performance.

Electronic document via email

KO/COR

Trafficking In Persons Compliance Plan

10 days after contract award and annual reports thereafter

IAW FAR Clause 52.222-50(h)

COR and QAS