Attachment_1_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT

MARIPOSA GROVE TRANSPORTATION SERVICES ● YOSEMITE NATIONAL PARK

Contents

Section 1 – General Information and Background

1.1 – General Information

1.2 – Purpose and Objectives

1.3 – Partnership

1.4 – Term

Section 2 – Transportation Requirements

2.1 – Transportation Service Seasons and Routes

2.1.1 – Mariposa Grove Essential Service

2.1.2 – Mariposa Grove: Dry Winter Service

2.1.3 – Wawona Express Service

2.1.4 – Badger Pass Ski Area to Glacier Point

2.2 – Schedule and Period of Performance Changes

2.2.1 – Non-emergency Changes

2.2.2 – Emergency Changes

Section 3 – Government-Furnished Property And Services

3.1 – Vehicles

3.1.1 Description of Government-Furnished Vehicles

3.2 – Equipment

3.2.1 – Fire Extinguishers

3.3 – Facilities

3.4 – Services

Section 4 – Contractor Responsibilities

4.1 – General

4.1.1 – Schedule of Operations

4.2 – Equipment

4.3 – Workforce Management

Performance Work Statement for Mariposa Grove Transportation Services

Yosemite National Park

4.3.1 – Employee Conduct

4.3.2 – Hiring Requirements

4.3.3 – Key Personnel Approval

4.3.4 – Substance Abuse Plan

4.3.5 – Training

4.3.6 – Prohibition Against Possession of Firearms

4.4 – Personnel Requirements

4.4.1 – Contractor's Representative

4.4.2 – Transit Manager

4.4.3 – Drivers

4.4.4 – Supervisory Mechanic

4.4.5 – Mechanics

4.4.6 – Service Staff

4.4.7 – Passenger Loading Area Support Staff

4.5 – No Waste to Landfill

Section 5 – Tasks and Critical Subtasks

5.1 – Operate Mariposa Grove Transportation System

5.1.1 – Provide Support Services in Passenger Loading and Unloading Operations

5.1.2 – Automatic Passenger Counter, Announcement and Mechanical Diagnostics Systems 24

5.1.3 – Lost and Found

5.2 – Bus Cleaning

5.3 – Fueling

5.4 – Maintain and Repair Transit Vehicles

5.4.1 – Extraordinary Maintenance

5.5 – Reports, Invoices and Data

5.5.1 – Monthly Mileage and Ridership

5.5.2 – Accident Reports and Database

5.5.3 – Monthly Service Reports

5.5.4 – Vehicle Data Files

5.5.5 – Invoice Requirements

5.6 – Work Quality & Safety

5.6.1 – Quality Control Plan

5.6.2 – Safety and Risk Management Program

5.6.3 – Visitor Complaints, Compliments and Comments

5.7 – Radio Protocol

5.8 – End of Term

5.8.1 – Phase-in Period

5.8.2 – Phase-out Period

Section 6 – Contract Performance

6.1 – Performance Standards for the Contractor

6.2 – Quality Assurance

6.2.1 – Quality Assurance Surveillance Plan (QASP)

Appendix A – Graphic Route Summaries and Facilities

Appendix B – Mariposa Grove Transportation Services Maintenance Schedule

B.1 – Inspection of Vehicles

B.2 – Daily Contractor Safety Inspections

B.3 – Transportation Maintenance Program

B.4 – Diesel Electric Hybrid Bus Winterization Guidelines

B.5 – General Maintenance Guidelines

B.6 – Warranty Tracking and Administration

Section 1 – General Information and Background

1.1 – General Information

Yosemite National Park consists of nearly 748 thousand acres of land in California’s Sierra Nevada mountain range, extending from a low elevation of 4,000 feet above sea level to mountain peaks that exceed 13,000 feet. In 1864, the U.S. Congress passed legislation that set aside Yosemite Valley and the

Mariposa Grove of Big Trees “for public use, resort, and recreation . . . inalienable for all time.” The

Mariposa Grove is a remnant of unique redwood forests that existed thousands of years ago, with trees renowned for their massive size and longevity, with life spans as long as 3,200 years. Yosemite National

Park attracts approximately four million visitors annually and more than 20,000 daily visitors in peak season (April to November). The Mariposa Grove is essential to the park’s existence, and is one of the most important and highly-visited attraction sites in the park.

In order to better protect the giant Sequoias and the ecosystem of the Mariposa Grove, the National Park

Service (NPS) is undertaking a restoration process, which includes the removal of pavement and buildings among the trees, with a reduction to the size of an existing visitor parking area so that it accommodates only park shuttle buses and vehicles operated by disabled motorists. The NPS is presently building a remote parking facility and bus terminal that will be completed in fall 2017, or soon thereafter.

Through a commercial service contract, the NPS is seeking a transportation contractor to bring passengers from the new visitor parking area to Mariposa Grove, returning visitors to their vehicles at the end of their visit without cost to bus riders. Limited service may also be provided between the Mariposa Grove and visitor use facilities in the town of Wawona and between the Badger Pass ski area and Glacier Point.

A Visitor Transportation Service and other transportation services are provided in Yosemite Valley and in

Tuolumne Meadows under the primary concessions contract, and by agreement with a regional transit agency. The contract described by this performance work statement includes a solicitation for transportation services bids at the Mariposa Grove, serving visitors traveling between a parking facility and the grove, with a bid option for extended service from visitor facilities in the town of Wawona, and an option for the Contractor to provide seasonal shuttle service for the Badger Pass-Glacier Point shuttle, also at no cost to park visitors or employees.

General information about Yosemite National Park, its natural resources, history, culture, management are found at the park’s web site: www.nps.gov/yose. For specific information about the restoration of the

Mariposa Grove of Giant Sequoias, select the link to “learn about the park,” then ”get involved,” and planning, where the Mariposa Grove Restoration plan is available for downloading. The plan may be at the following URL: https://www.nps.gov/yose/learn/management/mgrove_documents.htm

1.2 – Purpose and Objectives

The Mariposa Grove shuttle operator will provide safe, reliable, and efficient transportation for visitors to the Mariposa Grove of giant Sequoias. The transportation system goal is to support fundamental changes to facilities and parking areas within or near the Mariposa Grove, changes that have: reduced the amount of pavement among the ancient Sequoia trees and sensitive root zones, and eliminated the demand for personal vehicle use and commercial tram tours within the grove, while moderating visitor arrivals and carrying capacity through the use of a shuttle system. The shuttle will provide a high-quality visitor https://www.nps.gov/yose/learn/management/mgrove_documents.htm experience at Mariposa Grove, consolidate parking for the greatest number of visitors in one location, and reduce vehicle miles traveled and vehicle emissions. The Contractor will:

Provide frequent, convenient and measured shuttle service at no cost to park visitors under regular schedules and on fixed routes.

Employ drivers and support personnel who are properly trained and capable of providing courteous, helpful and safe operations with an efficient and pleasant visitor experience.

Ensure that all equipment is repaired or maintained in good working order and in accordance with all applicable local, state and federal regulations, manufacturer’s specifications and industry standards, allowing the shuttle system to continue ongoing service and daily operations without interruption.

1.3 – Partnership

The National Park Service preserves unimpaired the natural and cultural resources and values of the

National Park System for the enjoyment, education, and inspiration of this and future generations. The

National Park Service cooperates with partners to extend the benefits of natural and cultural resource conservation and outdoor recreation throughout this country and the world.

Park roads and visitor transportation systems are intended to enhance visitor experience while protecting park resources. Transportation provides a meaningful connection between the NPS mission of resource protection and visitor enjoyment. The purpose of the performance work statement is to recruit a professional and reliable transportation service provider who will operate shuttle buses, helping park managers reduce traffic congestion and parking requirements at the Mariposa Grove.

As the NPS endeavors to protect resources and to provide for visitor use and enjoyment, a transportation services contractor (hereinafter referred to as “Contractor”) will play a crucial role in promoting the ecological health and long-term viability of the Mariposa Grove, in the effective operation of a transportation service, and in the enjoyment, inspiration, safety and well-being of park visitors. The

Contractor will exercise a degree of autonomy and discretion in the daily operation of transportation services at the Mariposa Grove. The characteristics of seasonal and daily visitor use and visitation patterns, weather conditions and economic trends will require that the Contractor be flexible, reliable, and devoted to the principle of providing exemplary customer service and satisfaction for the routine transportation needs of visitors to Mariposa Grove. The Contractor and the NPS will therefore work as partners in providing the best and most efficient visitor services possible while under the auspices of this contract. The NPS encourages the Contractor to make suggestions for system operation and improvement and will consider requests for modifications to service schedules or other aspects of routine operations.

The Contractor will be integral to park operations in the Wawona Ranger District and is expected to maintain regular communications with the district ranger and staff, to respond to requests for information, and to participate in meetings pertaining to local park operations, as directed by the NPS.

1.4 – Term

This is a firm fixed price contract with a base year and four option years. Option years may be exercised at the sole discretion of the Government. The specific starting date of the base year of this contract will be determined by consent between the NPS and the Contractor.

Section 2 – Transportation Requirements

The anticipated contract type is a firm fixed price contract. Contract Line Items (CLINs) will be described using the following seasons and routes which are defined as follows.

2.1 – Transportation Service Seasons and Routes

2.1.1 – Mariposa Grove Essential Service

The primary purpose of this contract is to provide transportation service at the Mariposa Grove of Big

Trees, which is located near the South Entrance Station in Mariposa County, California, with regional access provided via State Route (or Highway) 41. Regular and reliable shuttle service will be provided at no cost to park visitors to the Mariposa Grove from a parking area for approximately 330 vehicles with a shuttle bus stop and a comfort station (or public restroom). General characteristics of this route are described as follows:

Parking Area to Mariposa Grove

Mileage per cycle 4.4

Number of stops per cycle 2

Cycle time 20 minutes

Average road grade 5 percent

Operating range elevation 5,100 to 5,600 feet

This route represents the minimum levels of service required under this contract, and is organized within three major seasons as shown below. The Government reserves the right to adjust the service periods and number of operating days based upon logistical considerations and other factors including but not limited to the beginning of spring break (as defined by Mariposa County schools), Memorial Day, Labor Day and

Thanksgiving holiday weekends.

Mariposa Grove Essential Service includes the following seasons:

2.1.1.1 – Mariposa Grove: Spring Shoulder Season

Service Period: March 15 through May 14

Total Anticipated Cycles: 1,080

Characteristics of this route during the service period shown above are described as follows:

Desired headways 15 minutes

Operating hours (peak season) 8:00 A.M. to 5:00 P.M.

Operating days/year 61

Number of route cycles per day 18

Buses required for operation 2

Vehicle miles traveled per day 158

Anticipated daily ridership 2,275 persons

2.1.1.2 – Mariposa Grove: Peak Season

Service Period: May 15 through October 14

Total Anticipated Cycles: 13,005

Desired headways 7 to 9 minutes

Operating hours (peak season) 8:00 A.M. to 8:00 P.M.

Number of operating days 153

Number of route cycles per day 85

Buses required for operation 4

Vehicle miles traveled per day 1,496

Anticipated daily ridership 5,031 persons (maximum)

2.1.1.3 – Mariposa Grove: Fall Shoulder Season

Service Period: October 15 through November 30

Total Anticipated Cycles: 828

Desired headways 15 minutes

Operating hours (peak season) 8:00 A.M. to 5:00 P.M.

Operating days/year 47

Number of route cycles per day 18

Buses required for operation 2

Vehicle miles traveled per day 158

Anticipated daily ridership 2,275 persons

2.1.2 – Mariposa Grove: Dry Winter Service

This is an option line for extended shuttle services to Mariposa Grove. When permitted by weather conditions, the NPS may authorize transportation services outside the essential service period that forms the basis of this contract. Dry winter service may be authorized at the Government’s discretion on a month to month basis. Mariposa Grove Road remained free of snow and open to visitor use during recent dry winter seasons in 2012, 2013, 2014 and 2015. The road is routinely closed in winter during years of average or above-average precipitation. This is an option line item to be exercised at the sole discretion of the Government.

Service Period: December 1 through March 14

Total Anticipated Cycles: 1,696

Desired headways 30 minutes

Operating hours (peak season) 9:00 A.M. to 5:00 P.M.

Number of operating days 104

Number of route cycles per day 16

Buses required for operation 1 (plus 1 spare)

Vehicle miles traveled per day 71

Anticipated daily ridership 519

2.1.3 – Wawona Express Service

This is an option line for shuttle service to be provided between the visitor parking area and facilities in the nearby town of Wawona, including the Wawona Campground and Big Trees Lodge. This is an option line item to be exercised at the sole discretion of the Government.

Service Period: May 15 through September 7

Total Anticipated Cycles: 448

Wawona to Mariposa Grove

Mileage per cycle 15.8

Number of stops per cycle 4

Cycle time 40 minutes

Desired headways 90 to 120 minutes

Operating hours (peak season) 9:00 A.M. to 6:00 P.M.

Number of operating days 116

Average road grade 5 percent

Operating range elevation 3,900 to 5,600 feet

Number of route cycles per day 4

Buses required for operation 1

Vehicle miles traveled per day 63

Anticipated daily ridership 592

2.1.4 – Badger Pass Ski Area to Glacier Point

This is an option line for shuttle service to be provided from the Yosemite Ski and Snowboarding Area to the Glacier Point visitor parking area. This route originates at the ski area and includes the following trailhead stops on the way to Glacier Point and upon return, when demanded by passengers: McGurk

Meadow, Bridalveil Campground, Ostrander Lake, Mono Meadow, Sentinel Dome and Washburn Point.

This is an option line item to be exercised at the sole discretion of the Government.

Service Period: May 15 through the September 7

Total Anticipated Cycles: 5,488

Ski Area to Glacier Point

Mileage per cycle 20

Number of stops per cycle 2, plus 10 on demand

Cycle time 60 minutes

Desired headways 10 minutes

Operating hours (peak season) 10:00 A.M. to 6:00 P.M.

Number of operating days 116

Average road grade 3 percent

Operating range elevation 7,200 to 7,800 feet

Number of route cycles per day 49

Buses required for operation 5

Vehicle miles traveled per day 800

Anticipated daily ridership 2,960

2.2 – Schedule and Period of Performance Changes

The NPS and Contractor will meet in September or October each year to determine the subsequent year's service needs and adjustments to schedules. The Contractor will submit to the NPS, no later than

November 20, a proposed operating schedule for the following calendar year. The proposed schedule will provide specific information on routes, times, frequencies, description of equipment used, and number of buses and backups available for distinct service periods. Operating schedules, as reviewed and approved annually by the NPS, are incorporated by reference into this agreement.

The Contractor must operate the transportation service according to the operating schedules that are approved by the NPS. The Contractor, with the prior written approval of the NPS, may adjust scheduled hours to meet short-term operational needs for transportation service depending upon mechanical failure of NPS buses or safety concerns with equipment, the weather, road conditions, level of ridership, or other conditions. The Contractor must maintain a log of hours to document deviations from the established schedule and reasons for such deviations.

2.2.1 – Non-emergency Changes

As the Contractor’s shuttle schedule responds to changing visitor patterns and needs, the Contractor and the NPS will collaborate to provide the best visitor services while maintaining the legal framework of this contract. Minor non-emergency service or schedule changes will be communicated from the Contractor to the NPS Contracting Officer’s Representative at least seven days prior to the required change. The

Contractor shall not deviate from the NPS approved routes and/or schedules without prior written approval by the NPS. The Contractor will not be penalized for minor reductions in service that are duly authorized by the NPS Contracting Officer’s Representative. No increase in transit service beyond the terms of this contract will be funded without a contract modification that is authorized by the NPS

Contracting Officer.

Potential reasons for route and/or schedule changes include but are not limited to:

a) Meeting desired service levels and hours of operation according to visitor use needs and park management goals.

b) Adjustments to desired headways according to the experienced frequency of visitor use and demand during various times of the day.

c) Special orders or directives concerning traffic incidents, wildfire, rock slides, road construction or other similar issues, as identified by the NPS.

2.2.2 – Emergency Changes

In the event of emergency situations such as dangerous weather, fire, or collisions, shuttle vehicle drivers, with the concurrence of the NPS Contracting Officer’s Representative (COR), may modify routes and schedules as both deem necessary during the period of the emergency. All situations requiring modification of routes and schedules must be immediately relayed in order of priority within

15 minutes to:

1. Park dispatch at (209) 379-1992, or 9-1-1

2. NPS Contracting Officer’s Representative: (209) 379-1450

3. Wawona District Ranger: (209) 375-9520

The COR, District Ranger, or Superintendent are authorized to direct the Contractor to modify schedules as necessary during periods of emergency.

Section 3 – Government-Furnished Property And Services

3.1 – Vehicles

Government-furnished property is governed by FAR Clause 52.245-1 – Government Property. The NPS makes no warranty of any kind, nature, or description, expressed or implied, as to the quality, performance, or state of repairs of any NPS provided property. The Contractor is expected to exercise diligence in the protection of Government facilities and equipment.

The Government shall furnish, at no cost to the Contractor, six 40-foot, 40-passenger, low-floor, diesel-electric hybrid transit buses manufactured by Gillig in 2005 for the Contractor’s exclusive use in providing the transportation services described herein. At the end of 2015, bus odometer readings varied from 138,528 to 223,115, with an average of 165,264 miles across the fleet. These buses are scheduled to be replaced by new equipment of equivalent specifications within five years following the execution of this contract. The NPS shall remain the sole owner of the buses and other transit-related equipment, and nothing contained in this Contract or in the payment of services shall enable the Contractor to acquire right, title, or interest in or to Government property.

During the contract period, the buses used under this contract will be operated and maintained under the sole control of the Contractor, subject to the rights of the NPS as provided. The Contractor will not operate buses owned by the NPS outside of Yosemite National Park unless prior written approval is obtained from the NPS, except for the purposes of routine maintenance, repair or fueling services in local counties (Merced, Madera, or Fresno). The Contractor may not sublease any NPS buses to any other private transportation provider or charter company. The Contractor will not use any NPS buses for charters or other profit-making ventures, and must use the vehicles only as directed under the terms of this contract or otherwise approved by the NPS.

The Contractor will conduct an initial and an annual inventory of all formal and informal Government owned property assigned under this contract and will assume responsibility for this equipment.

The Contractor shall collaborate with NPS on emergency scenario evacuation planning, and the operation of transit vehicles in situations that require the prompt and orderly removal of visitors from the Mariposa

Grove.

All buses shall be maintained in a safe and clean operating condition at all times. Radios or cell phones shall be operated in conformance with NPS polices. Shuttle vehicles shall not be operated without an operational voice radio and/or cell phone communication system.

Cell phones shall not be used while vehicles are in motion.

3.1.1 Description of Government-Furnished Vehicles

Specific vehicles are subject to change before the contract is awarded.

Fleet No. DOI Tag No. Model Year Manufacturer Mileage on

Dec 31, 2015

20513 510009 2005 Gillig G19D102N4 189,309

20518 510014 2005 Gillig G19D102N4 193,305

20519 510015 2005 Gillig G19D102N4 223,115

20520 510016 2005 Gillig G19D102N4 195,890

20521 510017 2005 Gillig G19D102N4 206,981

20527 510023 2005 Gillig G19D102N4 187,036

3.2 – Equipment

Other than the Government-Furnished Vehicles and Government-Furnished Equipment identified in

Section 3 of this document, the NPS is not required to provide any equipment to the Contractor. If during the contract period the Government does provide equipment to the Contractor, then such equipment shall remain in sole ownership by the NPS. Nothing contained in this Contract or in the payment of services shall enable the Contractor to acquire any right, title, or interest in or to Government property or equipment.

3.2.1 – Fire Extinguishers

Fire extinguishers will be provided in all public transportation vehicles. The Contractor must ensure that fire extinguishers are installed, useable and routinely inspected, at its expense, as required by all applicable federal, state and local regulations. Drivers will receive basic training on the proper use of fire extinguishers and the precautions to be taken in the event of an electrical fire or other on-board fire.

3.3 – Facilities

At the South Entrance Station parking area, at no cost to the Contractor, the Government will furnish:

Paved parking spaces for Government-owned transit buses;

110-volt electric and one half-inch water service connections for daily cleaning purposes;

Comfort station, with water closets and lavatories, which are otherwise available to the public.

Four spaces intended for short-term (two to four hours) commercial coach parking will be provided across the Mariposa Grove Road from the parking area. These spaces are also available for overnight shuttle bus parking. Parking for all government-owned transit buses will be accommodated within the park.

Oversized vehicle parking is also available in the visitor parking facility or at the Wawona Store, a distance of 5.7 miles north from the visitor parking area on Wawona Road.

Following is a brief description of the South Entrance Station parking area, which is situated at the center of Contractor operations. These facilities are maintained by the NPS and provided for general public use.

Contractor employees may use public parking area; however, public parking spaces cannot be reserved for the exclusive use of the Contractor’s employees. Contractor employees will have access to the public comfort station, waste disposal and recycling receptacles.

A two-tiered, U-shaped parking area paved with asphaltic concrete;

280 automotive parking spaces;

10 parking spaces accessible to drivers with disabilities;

4 curbside spaces for commercial coach and shuttle bus loading and unloading;

14 spaces for oversized vehicles, including RV’s and other oversized vehicles;

5 pair of four-yard waste disposal and recycling bins;

Newly-constructed comfort station with flush toilets and lavatories;

Visitor information kiosk that will be staffed by Yosemite Conservancy.

3.4 – Services

No services will be provided by the Government. No employee housing, bus maintenance facilities, fueling facilities, employee break area, changing room or office space will be provided by the

Government. Yosemite National Park consists of rugged, mountainous terrain with steep slopes and federally-protected wilderness areas. No buildings or trailer pads will be provided by the NPS within (or beyond) park boundaries.

Local communities outside park boundaries and accessible from Highway 41 include:

Population Elevation (Feet) Distance (Miles)

Fish Camp* 60 5,060 2.6

Oakhurst* 2,800 2,275 16

Coarsegold* 1,800 2,220 23

Madera, city 64,000 270 58

Fresno, city 516,000 310 58

*Local communities not incorporated as cities

In addition, the North Fork Rancheria of Mono Indians and Picayune Rancheria of the Chukchansi are located on Highway 41. Much of the land located between Fish Camp and Oakhurst is public, consisting of rugged and forested terrain managed by the U.S. Forest Service, Sierra National Forest.

Section 4 – Contractor Responsibilities

4.1 – General

The Contractor is responsible for all costs necessary to perform the services required by this contract, including but not limited to vehicle fuel and maintenance, labor (operators, mechanics, and custodians), contract administration, third-party safety inspections, cleaning supplies, consumable vehicle items (such as motor oil, filters, and windshield wiper blades), insurance (as required) and uniforms (if applicable).

The Contractor must record all income and expenses associated with operation of the Mariposa Grove

Transportation Service. The Contractor will maintain a record of fuel used by, and all maintenance performed on, each vehicle owned by the Government. The record will track all costs for fuel, parts, labor, fluids, lubricants, safety checks, etc. The Contractor will allow full access to all data and records related to service and operations, and records will be provided to Government investigators on demand.

4.1.1 – Schedule of Operations

The proposed route schedule shall begin and end with the operating hours and according to the headways identified previously in Section 2, and as amended upon agreement between the Contractor and the NPS.

4.2 – Equipment

The Contractor will provide, for its employees, mobile radios that broadcast at the same frequency as the

NPS Wawona repeater. The Government will provide the NPS radio frequency for emergency communication with park dispatch.

The Contractor is responsible for providing any additional vehicles necessary, such as passenger vans or shop trucks, required to conduct routine operations, including, but not limited to, maintenance vehicles and vehicles used by employees to monitor the routes or to shuttle employees between work areas.

The Contractor will furnish and pay for, unless otherwise noted, all labor, tools, supplies and materials necessary to operate and maintain Government owned visitor transport vehicles. The cost of materials for all routine maintenance including, but not limited to, all parts and supplies and associated shipping will be included under the contract price.

The Contractor will be responsible for providing any office space, office equipment, computers and software, including computers and software required to retrieve data from the automated passenger count system and mechanical diagnostics system, changing rooms, and lockers for Contractor operations.

The Contractor may make its inventory of repair parts available for sale to a successor Contractor, when applicable. The Government does not guarantee that a subsequent contract will be issued to any successor Contractor, nor does it guarantee the sale or purchase price of any such repair parts.

The Contractor will provide for its own automated data processing hardware and software to maintain records of all equipment-related actions by vehicle, including maintenance history, parts, and equipment inventories, changes to equipment configuration, accumulated cost data, incidents with visitors, personnel actions with supporting documentation, and accidents.

4.3 – Workforce Management

The Contractor is responsible for hiring qualified employees and for ensuring that all employees are properly trained to conduct their routine duties. The Contractor shall provide fully-trained, courteous bus drivers and support staff, including a year-round Contractor's Representative, Transit Manager and

Supervisory Mechanic, on-site supervisor and passenger loading area support staff for the South Entrance

Station and Mariposa Grove, mechanics, dispatchers, supervisors, vehicle fuelers and cleaners in sufficient numbers to carry out the terms of this contract.

4.3.1 – Employee Conduct

The NPS is regulated by Federal Law and Title 36 of the Code of Federal Regulations: Parks, Forests, and

Public Property, which applies by extension to Contractors and their employees.

Contractor personnel shall comply with all federal, state and local traffic and other regulations and instructions for the conduct of persons located in Yosemite National Park, on NPS facilities and for persons operating Government vehicles. The CO may require the Contractor to remove any employee that the COR or the NPS Wawona District Ranger deem to be unlawful, incompetent, careless, uncooperative or otherwise incapable of satisfactory conduct.

Contractor personnel in regular contact with the public shall follow the NPS Expected Behaviors as a condition of continuing employment, established within NPS provided training provided after award and prior to the start of operations:

Drivers' seatbelts are properly fastened when vehicles are in motion.

The bus motor is turned off and key is removed when drivers leave a government vehicle in a public area.

Other roadway users (bicyclists, other vehicle drivers) are respected in word, deed and attitude.

The bus will be stopped in a safe location and or the driver’s supervisor or NPS law enforcement ranger assistance will be requested when passengers create an unsafe operating atmosphere.

The vehicle horn will be used only to warn of unsafe conditions, not to command attention or express frustration.

Contractor employees shall be patient, courteous, and kind when addressing passengers, other visitors or fellow employees.

Drivers are allowed to eat or drink only when the bus is fully stopped.

Contractor employees shall not share opinions about park management with the public, while on duty.

Contractor employees shall wear a uniform, badge or other form of identification as a

Contractor’s employee while performing official duties. The Contractor must ensure that a driver nameplate is always on display when a bus is operated.

Along with overall safety, a primary goal of the Mariposa Grove Visitor Transportation Service is, through courteous service and accurate information, to ensure a high-quality and enjoyable visitor experience for all visitors to Yosemite National Park and the attraction sites served by the

Contractor.

Complaints about customer dissatisfaction and poor service will reflect poorly on both the

Contractor and the NPS. Both the parties will strive to achieve the best results for customer service and satisfaction, and to minimize complaints about transportation services.

4.3.2 – Hiring Requirements

Prior to the Contractor’s hiring, training, or utilizing any employee for this contract, the Contractor shall ensure that all employees meet the requirements set forth herein.

The Contractor shall:

a) Review personal and character references of employees provided for this contract.

b) Not employ or utilize, for any type of services under this contract, any person who is a wanted felon. If the Contractor determines that such a person has applied for a position, the Contractor shall notify the Wawona District Ranger.

4.3.3 – Key Personnel Approval

Prior to commencement of services under this contract, the Contractor shall propose to the NPS CO the names and resumes of the three primary supervisory employees: the Contractor's Representative, the

Transit Manager and the Supervisory Mechanic responsible for the performance of work required under this contract.

Prior to installing a replacement Contractor's Representative, Transit Manager or Supervisory Mechanic, the Contractor will submit employee resumes to the NPS CO for review and approval.

4.3.4 – Substance Abuse Plan

The Contractor shall maintain and enforce a written Substance Abuse Plan that complies with the Federal

Highway Administration Regulation 49 CFR, Part 382.

At the Contractor's expense, all employees will be subject to a drug testing program, including pre employment and post-accident testing that conforms with all federal, state and local regulations and to industry standards. Prior to commencing operations under this contract, the Contractor must submit its proposed drug testing policy to the COR for approval.

Personnel records will be made available for inspection by the COR including, but not limited to, background investigations, driving records, drug testing, and medical certification.

4.3.5 – Training

The Contractor must, at its own expense, provide all necessary training to ensure that employees safely and efficiently perform their required duties, including properly operating and maintaining all

Government equipment.

The Contractor must, at its own expense, train the Contractor's Representative, Transit Manager, Lead

Mechanic and supervisors in a root cause analysis system, approved by the COR, for response to incidents.

The Contractor’s employees may be required to attend quarterly safety meetings, not to exceed five hours four times per year (total of 20 hours).

The NPS may, at its own discretion, provide additional training not otherwise required by this contract, including but not limited to:

Supplemental orientation training

Informational training

Training on new equipment and technologies

Additional training will not exceed 40 hours per individual employee annually. The NPS will provide this training at no cost to the Contractor. Attendance by key Contractor personnel, up to the maximum of 40 hours per individual employee annually, may be required at the discretion of the NPS COR at no additional cost to the Government.

4.3.6 – Prohibition Against Possession of Firearms

The Contractor’s employees are prohibited from possession of firearms and weapons while on duty.

4.3.7 – Insurance Requirements

The Contractor must provide coverage for bodily injury and property damage arising out of the ownership, maintenance or employee use of any automobile, including government-owned buses that are used for the delivery of services required by provisions of this contract.

The Contractor agrees to assume liability for, to indemnify, and to hold harmless the U.S. Government, managers, officers, employees, agents, and attorneys from and against any and all liabilities, losses, damage costs, payments, and expenses of every kind and nature (including attorney’s fees and disbursements) that result from claims, demands, actions, suits, proceedings, judgments, or settlements from claims arising out of, or alleged to have arisen out of, or in any way relating to, or alleged to be relating to, the negligence of the Contractor and its individual employees, or the execution, performance, nonperformance, or enforcement of this contract including the enforcement of this indemnification provision, upon notice from NPS of any such liability or claim that NPS believes to be covered by this section. The Contractor shall defend and accept NPS tender of defense of all suits brought upon all such liabilities or claims and shall pay all costs and expenses incidental thereto, including attorney’s fees incurred by the NPS. The NPS shall have the right, at its option, to participate in the defense of any suit, without relieving the Contractor of any of his obligations hereunder. The obligations contained in this section shall survive termination of this contract and shall not be limited by the amount of any insurance required to be obtained or maintained under this contract.

4.4 – Personnel Requirements

4.4.1 – Contractor's Representative

The Contractor must provide a Contractor's Representative who will be the Contractor's primary business representative having the Contractor's full authority to act on matters pertaining to the performance of services required under this contract.

The Contractor's Representative will be assigned to the Mariposa Grove Transportation Services Contract throughout the calendar year, and be available whenever transportation services are being provided by the

Contractor's employees in Yosemite National Park. An alternate or replacement will be appointed in consultation with the COR in the event of an employee’s re-assignment, resignation or termination.

The Contractor's Representative will follow NPS procedures for the reporting accidents and incidents and will ensure that all required reports are submitted to the CO or COR in a timely manner.

The Contractor's Representative will ensure that all bus drivers, mechanics, site supervisors and other personnel employed by the Contractor are properly trained in the operation, repair, maintenance, and safety inspection of the equipment used in transportation services.

The Contractor's Representative will report all accidents and damage to Government or visitor property, loss of keys, personal injuries, and/or hazardous conditions to the COR, by e-mail or telephone, within twenty-four (24) hours after such occurrences.

4.4.2 – Transit Manager

The Contractor must provide an operational manager who:

Has at least one year experience dispatching or supervising drivers, or the equivalent;

Provides coordinating functions to effectively and economically dispatch personnel and equipment so as to maintain the required operational level required by the contract;

Meets all requirements for subordinate drivers described in the section below.

The Contractor's transit manager will monitor operations and work to maintain schedules and resolve logistical, staffing and personnel problems. The transit manager will be present in the park during peak hours of 9:00 A.M. to 5:00 P.M. to assist drivers with operational issues and other needs.

4.4.3 – Drivers

All Contractor employees who operate any transportation vehicle or bus for any reason and in any location shall:

Possess a valid California Commercial Driver's License of the appropriate class and with the appropriate endorsements for the vehicle being operated;

Have no convictions over the preceding five year period for reckless or careless driving, driving while intoxicated; or criminal convictions of any kind;

Have at least one year of experience operating passenger buses or the equivalent;

Be at least 21 years of age;

Possess a high school or general equivalency diploma with the ability to clearly speak, read and write the English language;

Meet the minimum physical standards described by the Federal Motor Carrier Safety Regulations, Title 49 of the Code of Federal Regulations, and as required by all other federal, state or local regulations.

Diesel-electric hybrid vehicles present unique safety considerations to passengers. The Contractor must ensure that its drivers have safety training concerning risks and responding to incidents.

Drivers must operate buses on designated routes in compliance with approved operating schedules and timetables with an emphasis on personal and visitor safety, exemplary customer service, and protection of

Government or Contractor-provided equipment, wildlife and other natural resources.

Drivers are employed primarily as transportation providers and are not tour guides. Basic information about Yosemite National Park may be provided by the Contractor’s employees. Information about the transportation services offered by the Contractor and the park's visitor services and areas of interest must be provided. The Contractor must ensure that drivers are thoroughly trained by Contractor supervisors in these topics before drivers are placed on regular schedules.

Drivers will make a thorough pre-trip and post-trip inspection each time they begin their shift as required by the NPS and in accordance with all federal, state and local regulations, as well as industry standards. A copy of the Contractor’s pre-trip inspection form shall be provided to the COR for approval prior to the commencement of operations under this contract.

Whether operating Government or Contractor-provided equipment, drivers must wear a uniform shirt or blouse, cap and/or nameplate that conspicuously identify personnel as employees of the Contractor.

Footwear shall be fully-enclosed and appropriate for safe operation of bus pedals, with the driver’s feet covered by a full vamp, quarter and backstay, and shall not include clogs or sandals. A full uniform, if provided, shall not resemble that worn by employees of the NPS.

Drivers and other Contractor employees shall demonstrate good hygiene and present a well-groomed and neat appearance so as to project a favorable image to the public. Buttons, articles of clothing with corporate emblems or logos will not be worn, except for a logo and name of the Contractor and

Contractor awards, such as safe driving or other service pins.

Smoking is not permitted in or around vehicles and Government buildings, and may be further restricted during times of fire danger.

Tips may not be solicited by any Contractor employee for services provided under this contract.

4.4.4 – Supervisory Mechanic

The Contractor must provide a supervisory mechanic that:

Has knowledge, skills and experience in the general maintenance of all buses and equipment that is used in fulfillment of the statement of work for this contract;

Meets all requirements for subordinate mechanics described (in Section 4.4.5) below.

The supervisory mechanic logs will be available for review by the COR or other authorized representatives of the Government, including local, state and federal officials.

4.4.5 – Mechanics

The Contractor must provide mechanics that:

Are at least 21 years of age;

Possess a high school or general equivalency diploma with the ability to clearly speak, read and write the English language;

Meet the minimum physical standards as described by the Federal Motor Carrier Safety

Regulations, Title 49 of the Code of Federal Regulations, and as required by all other federal, state or local regulations;

Have a minimum two years’ experience working with heavy-duty, 40-passenger, low-floor transit vehicles, preferably those powered by diesel engines with hybrid electric drive systems.

As new technologies are introduced to the fleet, mechanics must be available for training to learn subjects related to service of mechanical equipment and alternative fuel vehicles. Travel may be required in addition to training time. Mechanics shall have a thorough knowledge of transit vehicle construction, fabrication and operation, with focal areas including but not limited to:

Bus engines or motors, transmission and drive train systems, electrical, hydraulic and air systems, and related mechanical parts.

Methods and procedures used in servicing mechanical equipment.

Bus and trailer chassis and bodies.

Tools, precision instruments, equipment, and procedures used in the general maintenance and repair of bus equipment.

Component features, such as brake relining, electronic destination signs, and wheel chair lifts.

Computer software used to maintain the vehicles, to automatically count passengers and to electronically and audibly announce stops and routes.

4.4.6 – Service Staff

The Contractor shall provide service staff (fuelers and cleaners) who are fully trained to safely clean and fuel buses. These employees may perform work remotely or in the park, at the discretion of the

Contractor.

4.4.7 – Passenger Loading Area Support Staff

During peak hours of shuttle operation, 9:00 A.M. to 5:00 P.M., the Contractor will provide support staff at bus loading areas in the South Entrance Station parking hub and Mariposa Grove terminal. Two individuals are required to facilitate passenger boarding and to provide basic information for park visitors, one at each location. One supervisor will be provided to oversee operations and to relieve subordinate employees during breaks. Duties are further defined below, in Section 5.1.1.

4.5 – No Waste to Landfill

The Contractor will participate with the NPS in park-wide efforts to assure that visitor service operations are conducted in a sustainable manner. Targeted materials for recycling include plastics 1 through 7, paper and cardboard, aluminum and glass. The Contractor will ensure that waste removed from buses is sorted and placed in receptacles provided by the NPS for refuse and recycling. The NPS is responsible for waste removal and recycling, in cooperation with Mariposa County.

Section 5 – Tasks and Critical Subtasks

5.1 – Operate Mariposa Grove Transportation System

The Contractor shall ensure the effective operation of a transportation service for the enjoyment, inspiration, safety and well-being of park visitors in accordance with all federal, state and local regulations, and with general industry standards. The Contractor must provide timely, safe and courteous service on routes and schedules approved by the NPS.

The Contractor must operate transportation vehicles over designated routes in compliance with operating schedules and times approved by the NPS with an emphasis on safety, courteous visitor service and protection of Government or Contractor-provided equipment and visitors’ vehicles. Maintaining a schedule and meeting specific times at stops is secondary to the protection of natural resources, visitor safety and enjoyment.

The COR will approve all operating schedules one month in advance of instituting Contractor-proposed changes. The COR may revise schedules and routes, but shall allow reasonable time for the Contractor to comply with new schedules upon their adoption. Schedule changes shall be made with recognition by the

COR of the transportation fleet capabilities and staff available to the Contractor.

The Contractor must communicate and cooperate with the NPS on the park's emergency evacuation procedures and, when directed by the NPS, operate transit vehicles to participate in any evacuation requiring the movement of large numbers of park visitors and residents.

In the event of emergency situations, such as dangerous weather or accidents, the Contractor's

Representative or supervisor on duty will modify schedules as required. Suspension of service due to inclement weather, traffic or parking congestion will follow NPS supervision and procedures.

The Contractor is solely responsible for supervision and operation of transportation equipment and operations as may be necessary or desirable for the safety of visitors, park personnel and equipment.

The Contractor is responsible for hiring a number of transportation staff sufficient for visitor use and system operation.

5.1.1 – Provide Support Services in Passenger Loading and Unloading Operations

Support staff will respond to questions regarding bus arrival and departure times; hours of shuttle operation; locations of comfort stations; availability of food service or campgrounds within or outside the park; lodging and accommodations within or outside the park. Support staff will ensure that, with certain exceptions, all motor vehicles are directed to park in the South Entrance Station facilities and use the shuttle bus for transportation to the Mariposa Grove. Exceptions include:

School buses operated by public school districts while transporting minors;

Tour buses operated once per day by the primary park concessioner;

NPS vehicles and other vehicles displaying government plates;

Corporate service vehicles or delivery trucks that require access to telecommunications facilities, and propane tanks and sceptic systems;

Private vehicles bearing passes, placards or license plates that authorize use of accessible parking spaces.

Support staff will be equipped with radios so that employees may communicate with the Contractor’s

Operations Manager, NPS law enforcement officials and NPS dispatch, as needed. Support staff will serve as the initial point of contact in the event of a local car accident, wildland fire, or unwanted or inappropriate visitor behavioral issues that require attention by the NPS. Support staff should also expect to receive and report to the NPS any visitor inquiries, complaints or allegations concerning auto burglaries, domestic or civil disputes, disorderly conduct, missing persons, or lost and found items. The role of support staff is to serve only as “eyes and ears,” and to relay needs for attention by the NPS for any required response.

5.1.2 – Automatic Passenger Counter, Announcement and Mechanical Diagnostics Systems

The Contractor is responsible for maintaining and operating an automatic passenger counting system that is provided on government-owned transit buses, including computer hardware and software, and all automatic announcements systems, including the audible and digital announcement system on each bus (if buses are so equipped). All scripts for the automatic announcement system (if provided) must be approved by the COR. Data associated with the system will be provided to the COR upon request. The

Government shall retain all intellectual property rights and claims to the…