P09 SOW_GE Telemetry and Physio SMC.docx

STATEMENT OF WORK

Part A

1. GENERAL INFORMATION

Contractor to provide maintenance and support for the telemetry and physiological bedside monitoring systems for the Northern Indiana Health Care System. Keeping the telemetry and physiological bedside monitoring system fully operational will provide the care needed for our veterans.

2. PLACES OF PERFORMANCE

NIHCS – Fort Wayne Campus - 2121 Lake Avenue, Fort Wayne, IN 46805

3. SCOPE OF WORK:

a. Services shall include all manpower, parts, installation, maintenance and support to include any freight charges and travel for this contract.

b. Keep the telemetry and physiological bedside monitoring system and its covered components functional as intended.

c. All system components, new and/or existing, shall run smoothly throughout the course of the contract.

d. Contractor shall provide:

· Extended Hardware and Software Warranty

· Hardware and Software Support for systems indicated below

· Software Updates

· On-site Repair

e. Equipment/Systems

1. GE Telemetry system

· To provide 24x7x365 support, including antennas, servers, receivers, cabling, and Insite remote diagnostic services.

· To provide return shipping label to assess the transmitters for repair.

· See serial numbers in Part B – Serial Numbers.

2. GE Carescape Gateway

· To provide 24x7x365 support, including Insite remote diagnostic services.

· See serial numbers in Part B – Serial Numbers.

3. GE Router

· To provide 24x7x365 support, including Insite remote diagnostic services.

· See serial numbers in Part B – Serial Numbers.

4. UPS

· To provide 24x7x365 support.

· See serial numbers in Part B – Serial Numbers.

5. Switches

· To provide 24x7x365 support, including Insite remote diagnostic services.

· See serial numbers in Part B – Serial Numbers.

6. GE Mobile Care Viewer

· To provide 24x7x365 support, including Insite remote diagnostic services.

· See serial numbers in Part B – Serial Numbers.

7. GE Carescape Central Station

· To provide coverage, maintenance, and support M-F 8:00 AM – 5:00 PM local time.

· See serial numbers in Part B – Serial Numbers.

8. Remote Displays

· To provide coverage and support M-F 8:00 AM – 5:00 PM local time, including accessories and cabling to connect the central station to its remote display(s).

· See serial numbers in Part B – Serial Numbers.

9. Printers

· To provide coverage and support M-F 8:00 AM – 5:00 PM local time, including cabling, to connect the central station to its printer(s).

· See serial numbers in Part B – Serial Numbers.

10. GE Modules

· E-COPSV Module

· To provide return shipping label to assess the transmitters for repair.

· See serial numbers in Part B – Serial Numbers.

· E-SCO Respiratory Module

· To provide coverage, maintenance, and support M-F 8:00 AM – 5:00 PM local time.

· See serial numbers in Part B – Serial Numbers.

· E-SCAIO Anesthesia Respiratory Module

· To provide coverage, maintenance, and support M-F 8:00 AM – 5:00 PM local time.

· See serial numbers in Part B – Serial Numbers.

· E-BIS Module

· To provide return shipping label to assess the transmitters for repair.

· See serial numbers in Part B – Serial Numbers.

11. GE Carestation 650 Anesthesia Ventilator

· To provide coverage, maintenance, and support M-F 8:00 AM – 5:00 PM local time.

· See serial numbers in Part B – Serial Numbers.

12. Stress Test GE System

· To provide coverage, maintenance, and support M-F 8:00 AM – 5:00 PM local time.

· See serial numbers in Part B – Serial Numbers.

4. CONTRACTOR REQUIREMENTS FOR SERVICES TO BE PROVIDED:

a. Contractor shall perform all services within this statement of work in conformance with the Original Equipment Manufacturer standards and specifications.

b. Contractor shall perform work in a professional manner and to the highest standards

c. Contractor shall check in with VAMC at time of arrival and checkout as defined in service hours.

d. Contractor to complete the VA Security Clearance process and have all employees working on VA property badged with VA contractor badges through Police Services before beginning any work at the VA. All contractors shall wear VA Contractor Badges at all times during while onsite

e. Contractor employees shall be fully qualified.

f. Contractor to remove all trash and debris at the completion of job. The work area is to be kept clean at all times.

g. The Contractor is to ensure that all tools, equipment and material are kept and placed in an orderly fashion to have as little impact on daily operations of the hospital, staff and patients.

h. Extended Hardware and Software Warranty

· On-site repair of system, as needed.

· Extended software warranty for all proprietary software components of the system to ensure they perform in substantial compliance with the documentation.

· Hardware support as applicable.

i. Software Support

· Unlimited telephone support.

· Unlimited support via approved Site-2-Site/VPN tunnel.

j. Software Updates

· Automatic updates for all new software enhancements, including updates and patches to components that are released at no additional charge.

· Any “bug” fixes, enhancements and feature requests developed by the Original Equipment Manufacturer (OEM).

k. On-site Repair

· Contractor shall report to the Program Specialists’ office, Facilities Management Service to log in during normal working hours.

· Contractor at the end of each service shall provide a legible field service report to the COR.

· All required signatures will be obtained from the COR only.

· Once service is completed, Contractor shall log out in the same place they logged in.

· If services are provided after hours, the service field report will be placed in the box on the Program Specialists door.

l. Contractor Employee Competency Requirements

· Contractor staff shall include a primary and back-up Field Service Representative that is “fully qualified”.

· Field Service Representatives shall have successfully completed a formalized training program for the equipment covered under this contract.

1. Field Service Engineers shall have a minimum of one (1) year of experience providing preventative maintenance and emergency repair services on the same make and model of equipment under this contract.

2. At the Governments request, the Contractor shall provide written assurance of the competency of their personnel by detailing a list of Field Service Representatives along with applicable training and years of service experience on the specific device on this contract.

m. Safety Requirements

· Contractor shall take all necessary precautions to protect contractor personnel and property from damage during performance of this contract.

· Contractor shall be responsible for any injury to contractor employees and personal property that occurs during the performance of this contract caused by contractor employees’ fault or negligence.

Part B - Serial Numbers

1. ApexPro CH Infrastructure

· 294847-TELE-CH

2. ApexPro Receiver Subsystem

· RTS18370006SA, RTS18370007SA

3. ApexPro Channelized Transmitters

· RT918330305SA, RT918330308SA, RT918330334SA, RT918330339SA, RT918330358SA, RT918330359SA, RT918330362SA, RT918330370SA, RT918330374SA, RT918330380SA, RT918330382SA, RT918340028SA, RT918340029SA, RT918340030SA, RT918340037SA, RT918340052SA, RT918340054SA, RT918340087SA, RT918340088SA, RT918340096SA, RT918340101SA, RT918340116SA, RT918340128SA, RT918340129SA, RT918340130SA, RT918340139SA

4. Clinical Network Routers

· 294847-ROUTER

5. Clinical Networks

· 294847-NETWORK

6. Clinical Network UPSs

· 294847-PCI-UPS

7. Carestation 650

· SM718370026MA, SM718370027MA, SM718370028MA, SM718370029MA, SM720360032MA, SM721170010MA

8. PRN 50 M+

· A2138997, A2139000, A2139012, A2139015, A2139016

9. External Display

· S7X305526NW, S7X305528NW, S7X305529NW, S7X305531NW, S7X305612NW, S81306659NW, S82306738NW

10. Modules

· SGS18260022HA, SGS18260026HA, SGS18260054HA, SGS18260063HA, SGS18270001HA, SGS18270002HA, SGS18270003HA, SGS18270004HA, SGS18270005HA, SGS18270008HA, SGS18270014HA, SGS18270017HA, SGS18270022HA

11. CARESCAPE Resp Modules (Gas Modules)

· SGV15190109HA, SGV18281288HA, SGV18281293HA, SGV18291004HA, SGV18291013HA, SGV18291063HA, SGV18291069HA, SGV18291070HA, SGV18291072HA, SGV18291074HA, SGV18291075HA, SGV18291076HA, SGV18291077HA, SGV18291078HA, SGV18291079HA, SGV18291100HA, SGV18291120HA, SGV18291138HA, SGV18291157HA, SGV18291182HA, SGV18301205HA, SGV18311130HA, SGV18311155HA, SGV18311158HA, SGV18311163HA, SGV18321039HA, SGV18321076HA, SGV18321100HA, SGV18321141HA, SGV18321186HA, SGV18230319HA, SGV18240086HA, SGV18250130HA, SGV18260033HA, SGV18260072HA

12. Modules (EOSS)

· SGQ18120001HA, SGQ18150007HA, SGQ18250014HA, SGQ18250015HA, SGQ18350001HA, SGQ18350002HA, SGQ18350003HA, SGQ18350004HA, SGQ18350005HA, SGQ18350006HA, SGQ18350008HA, SGQ18350012HA, SGQ18350013HA, SGQ18350015HA, SGQ18350018HA

13. E-COPSV-01 Module

· SGQ18120001HA, SGQ18150007HA, SGQ18250014HA, SGQ18250015HA, SGQ18350001HA, SGQ18350002HA, SGQ18350003HA, SGQ18350004HA, SGQ18350005HA, SGQ18350006HA, SGQ18350008HA, SGQ18350012HA, SGQ18350013HA, SGQ18350015HA, SGQ18350018HA

14. CARESCAPE Gateway v2.2

· SU421390189TA, SU421390175TA, SU422070468TA

15. CARESCAPE Bridge

· SU523420018TA, SU523420019TA, SU523420020TA

16. Carescape Telemetry Server V6

· KSA7162604, KSA7162645

17. CARESCAPE Central Station V3

· STV25062625SA, STV25062626SA, STV25062627SA, STV25062628SA

18. Stress Test System

· GEDC-5915, STE21430013SA

Part C.

1. CONTRACTING RESPONSIBILITIES

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements of this contract.

The Contractor shall communicate with the Contracting Officer on all matters pertaining to the contract administration.

Only the Contracting Officer is authorized to make commitments or issue any modification to include but not limited to:

1. Terms affecting price, or

2. Terms affecting quality or quantity of the performance of this contract.

The Contracting Officer shall resolve complaints concerning Contractor relations with the Government, government employees or patients.

The Contracting Officer is the final authority on validating complaints.

In the event that the Contractor effects any such change at the direction of any person other than the Contracting Officer without prior authority, no adjustment shall be made in the contract price to cover an increase in costs incurred as a result thereof.

In the event that the procured services on this contract do not meet the VA’s quality and/or safety expectations, the best remedy will be implemented, to include but not limited to a targeted and time limited performance improvement plan, increased monitoring of the contracted services; consultation or training for Contractor personnel to be provided by the VA; replacement of the personnel and/or renegotiation of the contract terms or termination of the contract.

2. DUTY HOURS

Contractor shall provide any needed on-site services during normal business hours of 8:00 am and 5:00 pm Monday through Friday, except for Federal Holidays:

· New Year’s Day

· Dr. Martin Luther King Jr Day

· Presidents Day

· Memorial Day

· Juneteenth National Independence Day

· Independence Day

· Labor Day

· Columbus Day

· Veterans Day

· Thanksgiving Day

· Christmas Day

· Any other day specifically declared a Federal Holiday by the President of the United States

3. ANNUAL OFFICE OF INSPECTOR GENERAL (OIG): In accordance with HIPAA and the Balanced Budget Act (BBA) of 1977, the Department of Health and Human Services (HHS) Office of Inspector General (OIG) has established a list of parties and entities excluded from Federal health care programs. Specifically, the listed parties and entities may not receive Federal Health Care program payments due to fraud and/or abuse of the Medicare and Medicaid programs.

Therefore, Contractor shall review the HHS OIG List of Excluded Individuals/Entities on the HHS OIG web site at http://oig.hhs.gov/exclusions/index.asp to ensure that the proposed technician(s) are not listed. Contractor should note that any excluded individual or entity that submits a claim for reimbursement to a Federal health care program, or causes such a claim to be submitted, may be subject to a Civil Monetary Penalty (CMP) for each item or service furnished during a period that the person was excluded and may also be subject to treble damages for the amount claimed for each item or service. CMP’s may also be imposed against the Contractor that employ or enter into contracts with excluded individuals to provide items or services to Federal program beneficiaries.

4. MANDATORY TRAINING:

a. All contractor personnel shall successfully complete TMS training number VA20939-VA Privacy Training for Personnel without Access to VA Computer Systems or VA Sensitive Information via https://www.tms.gov.

b. The Contractor shall provide all technicians TMS certificate of completion within 2 weeks from the date of award, and annually thereafter.

c. Failure to complete the mandatory annual training, within the timeframe required, is grounds for suspension or termination of all work on the contract until such time as the training documents are complete and provided.

5. BACKGROUND CHECK

The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM), the contractor shall reimburse the VA within 30 days. If a federal background investigation has previously been completed and is able to be reciprocated, the contractor shall reimburse the VA the cost of the background investigation reciprocation.

a. SECURITY PROCESS:

· The contractor shall review the packet of information provided by the VA regarding background investigations and submit a complete package (including all technician documents) within 14 business days of award.

· The contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration from working under the contract.

· Failure to comply with the contract or personnel security requirements may result in termination of the contract for default.

· The Government, upon award, will provide the contractor with a packet of information regarding the background investigation process and required forms. The VA facility will pay for investigations conducted by the Office of Personnel Management (OPM) in advance. The contractor will reimburse the VA facility within the required timeframes.