P09_PWS- 2022 Copier Maintenance RO325_Final.pdf

Performance Work Statement (PWS)

Copier Maintenance

Description of Services: The Cleveland Regional Office (VARO Cleveland) has a requirement for biannual full preventative maintenance inspection and service for twenty-three (23) copy machines (BIZHUB) which includes all maintenance and maintenance consumable supplies.

Background: The Department of Veterans Affairs Cleveland Regional Office has a requirement for a biannual preventative maintenance service (PMS) for 23 copy machines.

A responsive and professional certified copier technician shall be required to ensure maintenance and maintenance supplies (except toner and copy paper) are provided to meet the requirements of the organization. The contractor must contact the station’s contracting officer representative (COR) at least two-week prior to service.

Location of Job:

Department of Veterans Affairs Veterans Benefits Administration Regional Office Cleveland (325) 1240 East Ninth Street Cleveland, Ohio 44199

Scope of Work:

a) The contractor shall furnish equipment, labor, transportation, and supplies required to accomplish inspecting, cleaning, lubricating, adjusting, calibrating, and vacuuming of the copiers.

b) Deliverable: Contractor shall provide station COR with a written report of all discovered damage or worn parts along with a written estimate of costs of parts and of labor to repair.

Period of Performance: The base year Period of Performance will be 12 months with four

(4) twelve (12) month option years.

Safety Requirements: While in performance of the resultant contract, the contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA), the Center for Disease Control (CDC), and adhere to VAAR 852.237-70 Contractor responsibilities.

Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls. Current rules and regulations applicable to the premises, where the work shall be performed, shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by VBA officials, presenting valid identification, smoking restriction and any safety procedures as outlined in the site regulations. Contractor does not require connection to the VA network, therefore the C&A requirements do not apply, and a Security Accreditation Package is not required.

Contractor-Furnished Items and Services: Required personnel, materials, supplies, and equipment: The contractor shall furnish all personnel, materials, supplies, and equipment required to perform work under the contract to include but not limited to tools and expendable items.

Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated COR for coordination of maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and preventative maintenance inspection and maintenance meets the terms and conditions of the contract. The POC shall be available during the hours of 8:00am-4:30pm, Monday – Friday.

Personnel Qualifications: The contractor shall be required to provide fully qualified, and manufacturer trained and certified service, and management personnel in sufficient numbers to actively and efficiently service and support the copiers in place during the contract period.

Hours of Operation: Service Calls: The contractor shall perform services between 9AM and 2:30PM, Monday through Friday, excluding holidays observed by the Federal Government.

The contractor shall complete the inspection and maintenance by effectively restoring the copier to normal operating capability by end of work hours.

Designated COR: Simone Menefee 216-522-3530