P08 - Product Description SL-II Training V4.pdf

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology‐ECO

SL‐II Training

Date: 6 Jun 23

VA‐23‐00082048

PD Version Number: V.3

1.0 BACKGROUND

Enterprise Command Operations (ECO) serves the VA 24/7/365 as the single point of contact for all IT‐related issues.

ECO provides a clear and immediate response to IT incidents that range from National outages and emergencies to those that impact individual users. All with the goal of providing our Veterans and their families the best possible care. We measure our success by how quickly we resolve incidents, the service disruptions we prevent and by the satisfaction of our customers.

SL‐II training is valuable training for our entire leadership team and provides deep insight into how to communicate effectively across varying communications styles and competencies. Additionally, this training can improve the climate and performance of our organization by developing a better understanding of the communication process.

2.0 SCOPE OF WORK

The Contractor shall provide virtual training using collaborative meeting tools such as WebEx for VA employees across the United States.

This task order covers virtual communications training on SL‐II.

2011 Government Auditing Standards, also known as the “Yellow Book,” requirements for VA’s A‐ 123, Appendix A program.

3.0 PERFORMANCE PERIOD

The period of performance shall be from 8 – 17 August 23.

3.1 PLACE OF PERFORMANCE

Tasks under this PWS shall be performed on‐line using collaboration suite such as WebEx for staff across the United States. The Contractor shall provide training suitable for receipt in a professional office environment.

3.2 TRAVEL

There is no travel involved.

4.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall provide SL‐II training

SLII is an easy‐to‐understand, practical framework that enables your managers to diagnose the development level of an employee for a task: D1 – Enthusiastic Beginner; D2 – Disillusioned Learner; D3 – Capable, but Cautious Contributor; and D4 – Self‐Reliant Achiever. Managers then use the appropriate directive and supportive behaviors to help them succeed: S1 – Directing; S2 – Coaching; S3 – Supporting; and S4 – Delegating.

The SLII Experience™, incorporates Blanchard’s latest research and state‐of‐the‐art design theory. This creates a learning experience that allows for quick mastery of the methodology and enables managers to help their direct reports soar to new professional heights.

The SLII Virtual course is five two‐hour live instructor‐led virtual sessions* spread out over several days. The virtual sessions offer learners an engaging experience that includes instruction, group activities, and opportunities to practice new skills.

• LAUNCH—Participants frame their thinking prior to class with prework assignments and an assessment.

• LEARN (Sessions 1 & 2)—Activities teach leaders the skills and language to lead situationally.

• PRACTICE (Sessions 3, 4 & 5)—Leaders develop and practice their SLII vocabulary in activities based on personal work challenges.

• APPLY—Tools and resources accessible to strengthen and sustain their skills in SLII.

• *A condensed option with three 90‐minute sessions is also available.

Education (CPE) credits. The contractor shall provide training certificates within two business days after completion of training event.

Deliverable:

1. Training Agenda and Instruction Material

2. Training Materials for each attendee

3. Training Certificates