P04_Hypack_Maint_SOW_Draft.doc

Statement of Work

HYPACK

Software Maintenance 20 January 2022

1. General The Naval Oceanographic Office (NAVOCEANO) has a requirement to purchase software support and update service subscription to support existing government-owned HYPACK products used by NAVOCEANO and the Fleet Survey Team (FST). These critical HYdrographic survey software PACKages (HYPACK) are utilized to capture, display, and process hydrographic data on a world-wide basis. Packages include dongles to enable hydrographic data capture and processing in a simultaneous and asynchronous manner.

2. Requirements This maintenance shall provide software support needed to maintain the operability and usability of the HYPACK products listed below:

The maintenance support shall provide the following:

2.1 Published software/key bug fixes, enhancements, or improvements, via patches, updates, or upgrades.

2.2 Updates for documentation of all software/key updates and upgrades including field notices, new manuals and customer application notes.

2.3 Access to user blogs, discussion forums, on-line help libraries, Frequently Asked Questions (FAQs), hosted chat rooms, and limited telephone, email and/or web-based general technical support to assist in users’ self-diagnostics.

3. Period of Performance Base Year with four (4) option years.

4. Delivery Method

4.1 No onsite contractor support is required for this requirement.

4.2 Contractor shall email designated NAVOCEANO Technical POC to confirm support is activated. Individual System Administrator may have to go online to activate.

4.3 SHIP TO ADDRESS: Will be provided at time of award.

5. Technical Point Of Contact:

Will be provided at time of award.