P02 - RFI 3.13.25.pdf

Request for Information 36C10A25Q0031

Department of Veterans Affairs

Virtual Desktop Infrastructure Performance, Availability Testing Software

Introduction

This Request for Information (RFI) is issued for conducting market research and planning purposes only. Accordingly, this RFI constitutes neither a Request for Quote (RFQ), Request for Proposal (RFP), nor a guarantee that one will be issued by the Government in the future; furthermore, it does not commit the Government to contract for any services described herein. Additionally, this RFI does not restrict the Government as to the ultimate acquisition approach. In accordance with Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract.

The purpose of this RFI is to identify qualified vendors, who can meet Department of Veterans Affairs (VA) requirements for brand name or equal Login Enterprise for Citrix and Azure Virtual Desktop, associated support and maintenance, and at least 40 hours of services support. The VA requires a virtual desktop and application focused testing software for 18,000 daily production users that can perform automated regression, performance, and load testing capabilities for pre-production and production environments in the cloud (Azure and Amazon Web Services (AWS)) and on VA premise datacenter locations.

Any contract/order that might be awarded based on information received or derived from this market research will be the outcome of the competitive process. The purpose of this RFI is to obtain market information on capable sources. The Government is not responsible for any cost incurred by industry in furnishing this information. All costs associated with responding to this RFI will be solely at the interested vendor's expense.

Not responding to this RFI does not preclude participation in any future solicitation if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions will become Government property and will not be returned. Interested vendors are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. VA is under no obligation to provide feedback to the company, or to contact the company for clarification of any information submitted in response to this RFI.

RFI Response Instructions

Note: Provide a capability package that is clear, concise, and complete. The VA is under no obligation to provide feedback to the company, or to contact the company for clarification of any information submitted in response to this RFI.

There is a page limitation for this RFI of 5 pages. The Government will not review any other information or attachments included, that are in excess of the 5-page limit. NO

MARKETING MATERIALS ARE ALLOWED AS PART OF THIS RFI. Generic capability statements will not be accepted or reviewed. Your response must address capabilities specific to the services required in the attached PD and must include the following:

Provide the following information:

(A) Provide Company Information:

1) Company Name

2) CAGE/Unique Entity ID (previously DUNS) under which the company is registered in SAM/VetBiz.gov

3) Company Business Size and Status for North American Industry Classification

(NAICS) 541512*

* If you believe there is a more appropriate NAICS code, please provide that to the Government with your rationale.

4) Contract Vehicles: Identify if you can provide services via a Government-wide Acquisition Contract, Federal Supply Schedule, National Aeronautics and Space Administration (NASA) Solutions for Enterprise Wide Procurement (SEWP) VI, etc., that may assist in determining acquisition strategy.

5) Socioeconomic Data: Identify business size. If a small business, please identify socio-economic category(ies).

6) Company Address

7) Point of Contact Name

8) Pont of Contact Telephone Number

9) Point of Contact Email Address

(B) Brief summary describing your company’s technical approach to meeting the following requirements.

1) Software shall permit end-to-end performance testing of Citrix desktops and applications provisioned to Citrix Access Gateway (CAG) users.

2) Software shall provide continuous testing of remote access availability and responsiveness.

3) Software shall monitor performance of critical line-of-business applications over telework platforms.

4) Software shall enable user emulation through the configuration of dynamic workflows that mimic user activity.

5) Software shall provide configurable alerting functionality to notify IT staff of performance and access issues.

6) Software shall be able to test basic functionality of an application (e.g. opening and closing the application/desktop without error).

7) Software shall be able to test user persona based testing (opening and using user context applications such as Microsoft Outlook).

8) Off-site technical support will be provided by phone or email at a minimum during core business hours (6:00am to 6:00pm ET Monday through Friday and have response times according to criticality. (e.g. High – around 2 hours, Medium – same day, Low – three to five days)

9) Maintenance will include software version upgrades provided to the VA by software download at no additional cost within the contract lifecycle once made available to the general public.

10) Off-site services support – Contractor shall respond to inquiries by phone or email within a business week unless requested otherwise.

Responses to this RFI shall be submitted electronically by 2:00 PM Eastern Standard Time, March 17, 2025, via email to the Technology Acquisition Center (TAC) point of contact Contract Specialist, Brianna.Feaster@@va.gov and Contracting Officer, Lori L. Walker at Lori.Walker1@va.gov.

All proprietary/company confidential material shall be clearly marked on every page that contains such.

DISCLAIMER

This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is market as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. Not responding to this RFI does not preclude participation in any future RFQ, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will not be returned.