P01 - Product Description-Censis.docx

Censis License and Support TAC Number:

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology

Censis License and Support 9/10/2020

TAC-

PRODUCT REQUIREMENTS

Contractor shall provide Censitrac Licenses and technical support for the following facilities listed below. The contract period consists of Base Year, October 1, 2020 through September 30, 2021 and four one-year options to be exercised at the Government’s discretion.

The VA facilities at which performance is required:

LOCATION 1

Richard L. Roudebush VA

1481 West 10th Street

Indianapolis, IN 46202-2803

LOCATION 2

Cincinnati VAMC

3200 Vine Street

Cincinnati, OH 45220

LOCATION 3

Cleveland VAMC

10701 East Boulevard

Cleveland, OH 44106

LOCATION 4

Dayton VAMC

4100 W. Third Street

Dayton, OH 45428

LOCATION 5

Ann Arbor VAMC

2215 Fuller Road

Ann Arbor, MI 48105

LOCATION 6

Detroit VAMC

4646 John R Street

Detroit, MI 48201

LOCATION 7

Battle Creek VAMC

5500 Armstrong Road

Battle Creek, MI 49037

LOCATION 8

Chillicothe VAMC

17273 State Route 104

Chillicothe, OH 45601

LOCATION 9

Columbus VAMC

420 N James Road

Columbus, OH 43219

LOCATION 10

Marion VAMC

1700 E 38th Street

Marion, IN 46953

LOCATION 11

Ft. Wayne VAMC

2121 Lake Avenue

Fort Wayne, IN 46805

LOCATION 12

Saginaw VAMC

1500 Weiss St

Saginaw, MI 48602

LOCATION 13

St. Joseph CBOC

1540 Trinity Place

Mishawaka, IN 46545-5006

MAINTENANCE, SUPPORT, & UPGRADES:

Contractor shall be responsible for licenses, technical and phone support for the Censitrac SPS instrumentation system. Contractor shall facilitate the operation of the hardware and software in conjunction with all associated functions, upgrades and components. Contractor shall continue to support and facilitate the operation of the software and its components after all upgrades to include new versions. Contract shall provide support services for any disruption of functionality with the Censitrac system. The Contractor shall assist with troubleshooting and taking corrective actions to return Censitrac to its normal operation.

Contractor shall maintain remote access capabilities to the Censitrac software and servers to diagnose and resolve issues while abiding by VA information security and privacy guidelines. Contractor shall provide technical support 24 hours a day, seven (7) days a week via phone support.

PERFORMANCE MONITORING, DOCUMENTATION, & REPORTS:

Contractor shall submit a legible field service report immediately following the service support, which shall include detailed descriptions of the support services performed or upgrades performed. Any additional charges not included within this service contract shall have the prior approval of the Contracting Officer Representative before those costs are incurred. Any costs incurred without obtaining prior approval may be determined by the VA to be unauthorized work and the contractor may bear the burden of such costs.

COMPETENCY OF PERSONNEL SERVICING EQUIPMENT:

All repair and maintenance services shall be performed by a Field Representative who is fully trained by the OEM on the Censitrac system under this service contract.

Product Description

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