P01 FY23 Statement of Work.docx

STATEMENT OF WORK

EQUIPMENT COVERED: Omnicell Pharmacy System identified on attached quote for VAMC Northampton: Account#22451.

(1) Summary: The following items are listed in the Gold Level service agreement:

· Planned maintenance service – Annual Inspections per OEM recommendations

· Telephone Support

· Remote Software and Interface Diagnostics

· On-Site Support

· Remedial maintenance

· Replacement of parts (not including disposables & accessories)

· Software Updates/Upgrades

· Uptime Commitment

All equipment shall be maintained in proper operating condition as specified by the manufacturer. Vendor must have proven access to original equipment, manufacturers (OEM) parts manuals and schematics to perform the service. Vendors must provide their own EOM manuals and schematics, which must be available on site at time of service. All defective parts replaced become the property of the vendor, except for any hard drive requiring replacement. The VA will maintain ownership of the hard drive and dispose of per VA policy.

The following table lists out the devices covered within this agreement:

(2) Hours of Coverage: Contract hours will be 8:00 AM to 5:00PM Monday through Friday (excluding Federal holidays).

(3) Response Time: Contractor shall provide phone call back by a qualified technician within 2 hour of service request and on-site response by a qualified technician within 6 hours.

(4) Qualification of Vendor: Vendor will provide documentation of substantial experience working on the identified make and model instrument. Additionally, any Omnicell employees that connect in to the VA system must complete appropriate sensitive information training courses per VA policy. This documentation shall specifically include individuals who will work on the systems. Contracting Officer reserves the right to request factory training certificates from vendor personnel for servicing equipment under contract to determine qualification of responsibility.

(5) Specifications of Work: Contractor will follow manufacturer’s recommendations for PM, repair calibration and modifications, including use of diagnostic software where applicable. Replacement software will include all site-specific adaptation present in originally delivered software.

(6) Updates: Vendor will provide all software updates upon release at no additional cost to the Government throughout the life of this contract.

(7) Documentation Requirements: Service field reports shall be provided at the time of the service call and must be signed by contracting officer’s COR and filed with the Biomedical Engineering department. Summary (or duplicate copies) of field service reports must be included with the invoices. Field service reports shall include written evidence of performance of all procedures and tests as required by the manufacturer. They shall include itemized parts and labor.

(8) Services and parts not covered by contract: Contracting Officer or Contracting Officer’s COR authorization for any work or parts outside the scope of this contract must be received prior to performance of work or payment will not be authorized. Parts required that are not covered by contract will be purchased by the VA and installed under the terms of the contract.

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