Overarching PWS Ft. Stewart DRAFT.pdf

Annex A—Overarching Performance Work Statement (PWS)

Base Operations and Maintenance Contract

Fort Stewart/Hunter Army Airfield, GA

3 Apr 2023

Table of Contents

1.0 INTRODUCTION.……………………………………………….………………………….….3

1.1 Background…………………………………………………………………………….3

1.2 Objectives……………………………………………………………………………………..3

1.3 Climatic Conditions…………………………………………………………………………….4

1.4 Facility Access…………...……….………………………………......…….…………4

1.5 Traffic Flow.……………………….………………………………………….…..……4

1.6 Drainage…………………………………………………………………………………4

1.7 Restoration of Landscape Damage……………………………………......………...4

1.8 Dust Suppression……………………………………………………………......…….4

1.9 Utility Location…………………………………………………………………...……..5

1.10 Excavation Permits…………………………..………...………………...…………...5

1.11 Work Clerance…………………………………………………………………………...5

2.0 REQUIREMENTS……………………………………………….…………………………….5

2.1 Description of Services………………………………………………………………..5

2.2 Work Management….……………………………………………………….....…

2.3 As-Builts……….………………………………...…….……………………………...27

2.4 Salvage

2.5 Special Requirements…………………………………………...…………………..29

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS………………………………37

3.1 Performance Task Requirements, Standards and Acceptable Quality Level

(AQL) ……………………………………….………………………………………..37

3.2 Quality Assurance……………………………………………………………...……37

3.3 Quality Control Plan (QCP)

3.4 Quality Control Files…………………………………………………………………39

3.5 Customer Feedback Program

4.0 PERFORMANCE TASK REQUIREMENTS……………………………...………………39

5.0 COMMON LEVELS OF SUPPORT (CLS)…………………………………….………

6.0 DELIVERABLES ………………..……………………………………………………..…

7.0 RELATED DOCUMENTS………..…………………...………….………………………

7.1 Definitions and Acronyms…………………………………….......………………...41

7.2 Applicable Directives, Publications…………..……………..………...….………..57

7.3 Technical Exhibit (TE) ……..…………….…………………………………….……72

7.4 Government-Furnished Material (GFM)/Government-Furnished Facilities

(GFF)/Equipment (GFE)…………………..………………………………………………

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE)………..……..73

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)……….……………..…

1.0 Introduction.

This is a non-personal services contract to provide Base Operation and Support Services for the U.S. Army Garrison Fort Stewart (FS) and Hunter Army Airfield (HAAF), GA. The

Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement

(PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. FS/HAAF has contracted the Base Operations and Support Services since

July 2001. The contracted effort has changed over the years to meet Division, Garrisons, and

Directorate of Public Works (DPW) missions for our customers. The work described in this contract involves a broad range of non-personal base operations and maintenance services in support of DPW headquartered at FS and HAAF, Georgia.

FS is located near Hinesville, GA, 41 miles southwest of Savannah, GA and is the home of the 3rd Infantry Division, which is the Army’s Premier Power Projection Platform on the

Atlantic Coast. It is the largest, most effective and efficient armor training base east of the

Mississippi, covering 280,000 acres including parts of Liberty, Long, Tattnall, Evans, Chatham, and Bryan Counties in Southeast GA.

HAAF is located in historic Savannah, GA and is home to Army’s longest runway on the east coast (11,375 feet) and the Truscott Air Deployment Terminal. Together these assets are capable of deploying units such as heavy, armored forces the 3rd Infantry Division or the elite light fighters of the 1st Battalion, 75th Ranger Regiment.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all maintenance and repair standards consistent with the original equipment manufacturer’s recommendations; all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the applicable publications listed in Section 7.0, Related Documents. Historical workload data is incorporated at Technical Exhibit (TE) 02, 2A, 2B and 2C.

1.2.1 The Contractor shall ensure all work in support of mission requirements tendered to the

Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. Without additional expense to the Government, the Contractor shall obtain/ensure subcontractors obtain all licenses, and permits required to perform this work under this contract. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost-effective ways to fulfill base operations and maintenance and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. FS/HAAF is located in the humid subtropics with long, hot summers and mild winters. Summer temperatures average 81 degrees in July and winter temperatures average 50 degrees in January. Summer high temperatures of 106 degrees and winter low temperatures of two (2) degrees have been recorded. The first frost usually occurs in November and continues through February or the beginning of March. The average rainfall is 50 inches (yearly) with slightly over half occurring between June and September. Under normal circumstances wind speeds rarely exceed 10 (ten) knots. The hurricane and tropical storm season normally occurs during July through October.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the FS/HAAF Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require FS/HAAF Fire

Department inspection.

1.5 Traffic Flow. The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting maintenance and repair activities. The Contractor shall notify the

Contracting Officer’s Representative (COR)/Alternate Contracting Officer’s Representative

(ACOR)), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets (Deliverable A001). Emergency road closures shall be coordinated with the

COR/ACOR.

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. Trees or other landscape features, and irrigation systems damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

1.8 Dust Suppression. T he Contractor shall perform dust suppression, when necessary, during maintenance and repair activities or as directed by the COR/ACOR.

1.9 Utility Location. The Contractor shall perform utility cuts in pavements as required to repair existing utilities after obtaining a digging permit to do so. No excavation shall occur until the site clearance procedure has been completed.

1.10 Excavation Permits. All excavation permits shall be initiated by white lining or staking the excavation site and calling 811, in accordance with (IAW) the GA Dig Law.

1.11 Work Clearance. For work involving digging/excavation operations, the Contractor shall obtain a properly approved digging permit before ground disturbance. In emergency situations the site clearance requirements may be waived by the COR/ACOR

2.0 Requirements

2.1 Description of Services. See Section 5.0 for the specific CLS or Functional Area (FA).

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW Federal Acquisition Regulation (FAR)

Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award (Deliverable A002). The transition plan will have a sixty (60) calendar day transition period that will be implemented by the Contractor and shall state when Contractor key personnel will be on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The

Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract. During the Phase-In period, the Contractor shall perform, at a minimum, all of the following tasks:

• Upon request, deliver supporting qualification documentation of the Contractor’s proposed Project Manager and other key staff.

• Establish the Project Management Office.

• Recruit and hire necessary personnel.

• Obtain all required certifications.

• Obtain minimum required security clearances.

• Participate in all joint inventories and sign for Government Furnished Property (GFP) and Government Furnished Equipment (GFE).

• Obtain all contractor acquired equipment.

• Develop and submit any required deliverables.

• Obtain necessary access to Government computer network system.

• Attend Post Award meetings as required.

• Complete all necessary training to support the services listed in each functional area.

• Start accepting and working Project Work Order (PWO) estimates for work or execution of PWO’s

2.1.2.2 Transition (Phase-Out). Sixty (60) calendar days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR/ACOR for approval no later than six (6) months after the start of the base contract year (Deliverable A003). The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; deletion of password access to

Government systems, installation clearance actions including turn-in of controlled access cards

(CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor;

reconciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) calendar day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor

Contractor. The Contractor shall fully cooperate with the successor Contractor and the

Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance The work to be performed under this requirement will be primarily performed throughout the entire area occupied by FS/HAAF and the surrounding training areas which include Wright Army Airfield (WAAF) and Evans Army Airfield (EAAF), the inner and outer markers in Savannah, railroad tracks, and other isolated communications areas. A map of FS/HAAF is located at TE 01, 01A, and 01B.

2.1.3.2 Hours of Operation. The Contractor shall conduct regular business, between the hours of 0730 to 1600, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings except as stated otherwise within applicable Annexes.

The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Variances in operating hours must be approved by the KO/COR/ACOR and submitted thirty (30) calendar days in advance of the proposed change.

2.1.3.2.1 The Contractor shall develop an area to receive Priority 1 service calls between the hours of 1600 to 0700 Monday through Friday and on all weekends and holidays. The DPW

Work Reception Contractor will forward the calls to the number provided by the Base

Maintenance Contractor for these calls. The Contractor shall maintain a log of all calls and actions and give them to the DPW Work Reception Contractor/COR by 0900 every workday.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, except to respond to Priority 1 (Emergency DMO’s) or if it is required in the other Annexes. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103), Government Organization and Employees, Holidays).

New Year’s Day 1st day of January

Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Juneteenth 19th day of June

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.1.4.1 The Contractor shall provide personnel support within two (2) hours of notification outside the normal hours of operation as required, including holidays, to support the DPW mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central POC for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the COR/ACOR if inclement weather suspends operations within two (2) hours. The Contractor shall resume operations with

COR/ACOR approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a business day, it may be necessary for the Government to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The

KO will provide verbal announcements of immediate curtailment of operations to the

Contractor.

2.1.4.4.1 The Contractor shall coordinate with DPW in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire or other emergency situations. The Contractor may be called upon to deliver a wide variety of services to the installation through an emergency DMO/PWO in support of emergency response. The

Contractor shall be required to provide all normal services during an emergency response unless otherwise directed by the KO, however emergency response requirements will take precedence over normal DMO/PWO activities.

2.1.4.5 Days of No Scheduled Activities (DONSA). The installation has historically granted

Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal holidays above.

• DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.

• If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

• However, announced DONSA or exodus of Military personnel may provide the

Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Emergency Services.

2.1.5.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO/COR/ACOR no later than (NLT) two (2) hours of the incident (Deliverable

A004). The Contractor shall be responsible for the emergency medical treatment services for

Contractor personnel. However, WINN Army Community Hospital is available, on an emergency basis, to perform emergency medical services for injuries incurred while an employee is performing under the contract. Emergencies will be treated only during the period of the emergency and appropriate action will be taken to discharge or transfer such patients as soon as the emergency period ends. The Contractor shall be responsible for the expense of the emergency medical services provided, upon receipt of invoice from the medical facility.

Reimbursement shall be made to the United States (US) Government.

2.1.5.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health

Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. The Contractor shall provide a verbal report to the KO/COR/ACOR within two (2) hours of each such occurrence. A completed typed original plus one (1) copy of ENG Form 3394 United States Army Corps of Engineers

Accident Investigation Report (or equivalent reporting form) shall be delivered to the

KO/COR/ACOR within five (5) business days of occurrence, whenever an accident involving personal injury or Government owned property occurs.

2.1.6 Contract Administration and Management.

2.1.6.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration

Office IAW FAR Subpart 42.5, Post-award Orientation. The KO, COR and DPW management will meet monthly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Contractor and signed by both the Project Manager (PM) and the KO. The written minutes will be distributed within five (5) business after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the KO/COR within two (2) business days following receipt of the minutes.

2.1.6.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.6.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.6.3.1 Contracting Officer (KO). The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the

Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.6.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s

Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The

ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the

KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, sub-task requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.6.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO.

A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.6.3.3 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.7 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.1.8 Quality Control (QC). Quality Control is the responsibility of the Contractor. The

Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation (Deliverable A005).

2.1.9 Contractor Employees.

2.1.9.1 Key Personnel.

2.1.9.1.1 Project Manager (PM). The Contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have a baccalaureate degree from an accredited College or University and five (5) years’ experience in base support management or a contract similar in scope and breadth to this solicitation. The name of the PM shall be provided by the Contractor to the KO at the post award conference and shall be present and on-site and available during normal duty hours. In the circumstances when the PM is not available, the Contractor shall designate an Alternate Project Manager (APM) who can perform the same duties during their absence. The APM will have the same requirements as the PM. If the PM doesn’t have a Bachelor of Science Degree in Facility Management, then they shall have two (2) of the following certifications:

Facility Management Professions (FMP)

Certified Facility Manager (CFM)

Sustainability Facility Professional (SFM)

Facilities Management Certificate

The PM shall be available between 0730 - 1600 hours, Monday through Friday except Federal

Holidays or when the Government Facility is closed for administrative reasons. The Project

Manager performing work under this contract shall have and maintain a (Tier 3, Secret) clearance at time of the contract start date and for the life of the contract.

2.1.9.1.2 GFEBS PM Coordinator Lead. The GFEBS PM Coordinator Lead shall have demonstrated experience in successfully utilizing GFEBS on a military installation. The name of the GFEBS PM Coordinator Lead shall be provided by the Contractor to the COR/ACOR at the post award conference. The GFEBS PM Coordinator shall be available between 0730-1600 hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The GFEBS PM Coordinator Lead shall have, at a minimum three (3) years of GFEBS experience, specifically dealing with Property, Plant, and Equipment

(PPE), business intelligence, projects, preventive maintenance planning/execution, updating real property inventory, work order processing, material planning and acquisition and analysis of system reports. The GFEBS PM Coordinator Lead shall have the following roles in GFEBS:

A76 DPW Contractor PM Master Data Maintainer

A76 DPW Contractor Preventive Maintenance Controller

A76 DPW Contractor GR Processor

A76 DPW Contractor Physical Inventory Maintainer

A76 DPW Contractor PM Material Requirement Planning Maintainer

A76 DPW Contractor PM Order Approver

A76 DPW Contractor PM Order Maintainer

A76 DPW Contractor PM Reporter

2.1.9.1.3 GFEBS Certification. Contractor personnel that will utilize GFEBS shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the

Government within thirty (30) business days of being employed. The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position upon

Government request. The Contractor shall be responsible for GFEBS data entry and reporting.

2.1.9.1.4 Common Access Card (CAC). Certain administrative personnel will require a CAC to access Government systems. CAC permits installation access to all contract employees.

These persons shall have, at a minimum, a (favorable Tier 1 (Investigation) and/or a Tier 3

(Secret). The Contractor shall coordinate with the COR/ACOR for CAC issuance and turn in of

CAC cards after employee terminations.

2.1.9.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents. The

Contractor shall immediately remove any employee that is not a legal U.S. resident. The

Contractor personnel shall be able to communicate clearly in the English language.

2.1.9.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel.

2.1.9.1.7 Mission Essential Personnel Requirements and Qualifications.

2.1.9.1.7.1 Pipefitter/Plumber. The lead plumber/pipefitter at each installation (FS and

HAAF), shall have a Master (Unrestricted) Plumbing license.

2.1.9.1.7.2 Boiler Operators. Boiler operators at FS shall have, at a minimum, a Third-Class

Power Engineer Certification by the National Institute for the Licensing of Power Engineers

(NIULPE) and the Lead shall have, at a minimum, a Second-Class Power Engineer

Certification by NIULPE. Boiler operators at HAAF shall have, at a minimum, a Fourth-Class

Power Engineer Certification by NIULPE and the Lead shall have, at a minimum, a Third-Class

Power Engineer Certification by NIULPE.

2.1.9.1.7.3 Wastewater Treatment Operators. All operators shall possess a Wastewater

Operator License Class III or higher certificate issued by the State of Georgia. The Lead

Operator at each installation (FS and HAAF) shall possess a Class II or higher certificate issued by the State of Georgia.

2.1.9.1.7.4 Water Treatment Operators All operators shall possess a Water Operator

License Class III or higher issued by the State of Georgia. The Lead Water Operator at each installation (FS and HAAF) shall possess a Water Operator Class II or higher issued by the

State of Georgia.

2.1.9.1.7.5 Pest Control Applicators. All pest control applicators shall have Georgia

Department of Agriculture Commercial and Structural certifications in right of Way, Turf and

Ornamental, Aquatic, Mosquito Control. All technicians at each installation (FS and HAAF) will be state permitted for Nuisance Wildlife Control. All applicators are required to have both

Household Pest Control (HPC) and Wood Destroying Organism (WDO) certifications from the

Georgia Department of Agriculture Structural Pest Control Commission. Personnel shall be trained in pesticide exposure first aid procedure.

2.1.9.1.7.6 Heating, Ventilation, and Air Conditioning (HVAC) Technician. Individuals performing HVAC operations shall be certified in handling and use of all refrigerants (U.S.

Environmental Protection Agency (EPA) Certification Requirements, Sections 608 and 609 of the 1990 Clean Air Act Amendments and 40 Code of Federal Regulations (CFR), Part 82, Subpart F, Protection of Stratospheric Ozone.

2.1.9.1.7.7 HAZMAT All personnel handling hazardous wastes must be trained IAW 40 CFR

265.16. Those responding to HAZMAT spills and clean up shall be trained IAW 29 CFR 1910.

2.1.9.1.7.8 Electrician. The Lead Electrician, at each installation (FS and HAAF), shall have a Master Electrical license.

2.1.9.1.7.9 Fire Alarm/Suppression Technicians All personnel performing Inspection, Testing, and Maintenance (ITM) on fire alarm and fire suppression systems shall be certified by the National Institute for Certification in Engineering Technologies (NICET) as follows:

2.1.9.1.7.9.1 ITM on fire alarm systems is to be performed by NICET technicians for fire alarm as follows:

a. NICET Level III or IV – technicians working independently and lead technician on a working team.

b. NICET Level II – Technicians working under daily supervision of a technician certified as NICET Level III or higher.

c. NICET Level I – Technicians working under continuous supervision of a technicians certified as NICET Level III or higher.

2.1.9.1.7.9.2 ITM on water-based fire suppression systems is to be performed by NICET technicians certified for water-based fire suppression systems as follows:

a. NICET Level III or IV – technicians working independently and lead technician on a working team.

b. NICET Level II – Technicians working under daily supervision of a technician certified as NICET Level III or higher.

2.1.9.1.7.9.3 ITM on special hazard suppression systems is to be performed by NICET technicians certified for special hazard systems as follows:

a. NICET Level III or IV – technicians working independently and lead technician on a working team.

b. NICET Level II – Technicians working under daily supervision of a technician certified as NICET Level III or higher.

2.1.9.1.7.9.4 All personnel performing ITM on pre-engineered suppression systems shall be certified by the manufacturer of the system. They shall be certified by the state or local authority.

2.1.9.2 Contractor Identification. The Contractor shall ensure that personnel be identified as a

Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.9.3 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The

Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement

Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.9.4 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off-duty or former Government employees whose employment would result in a conflict with Joint

Ethics Regulation (JED) DoD 5500.07-R.

2.1.10 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the

Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of Subcontractors. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.11 Manual Operations. The Contractor shall establish a Contingency Plan for manual operation in the event that power or other utilities prevent the computer processing of the DMOs, OWOs, PWOs and PMOs related work documentation. The plan shall be delivered to the KO within fifteen (15) calendar days of the start of the contract (Deliverable A007). Provision should also be made for inputting and updating data into the Government System on a delayed basis in case the network or system is down. The Contingency Plan shall include coordination with

DPW WR Desk and its operations.

2.1.12 Interactive Customer Evaluation (ICE). The Contractor shall respond to all ICE comments addressed to contractor and shall provide updates to the COR within 24-hours of receipt of comment.

2.2 Work Management. Applicable to all CLS’s. All coordination requirement in this section and inherent to this Contract shall take into consideration the DPW WR Desk and their operations.

Work requirements and timelines shall include coordination with the DPW WR Desk.

2.2.1 Coordination. As a part of the work scheduling process, the Contractor shall coordinate all work with the Building/Facility Manager in charge of the facility where the work is to be done.

The Contractor will make at least two (2) attempts to coordinate the work before notifying the

COR/ACOR that they can’t get ahold of the POC. After that, the government will attempt to coordinate the work and will advise the contractor on their next actions, i.e. close out the DMO or provide a better POC for the work. The contractor cannot close out a DMO for this reason without approval from the COR/ACOR.

2.2.1.1 Work Status. The status of all assigned work shall be available to the COR/ACOR within one (1) hour of Contractor receipt of request during normal working hours, and two (2) hours at all other times. For emergency DMOs, the Contractor shall respond within thirty (30) minutes to any inquiries from the COR/ACOR and/or DPW management.

2.2.2 General Fund Enterprise Business System (GFEBS). GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the

Garrison. The Government will use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures. The Government will establish and provide the Contractor with work center(s), activity types, and activity rates upon contract award. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA). NOTE: the initial GFEBS input for DMO’s will be accomplished through the DPW WR Desk.

a. The Contractor shall document, manage, control all work performed under this contract upon receipt of DMO requests from GFEBS. Upon completion of all DMO’s, the Contractor shall obtain POC signature, date and phone number indicating acceptance and completion of order. All POC signatures shall be uploaded to

GFEBS under the corresponding DMO and provided to the Government upon request. All work shall be documented in GFEBS. The Contractor shall record, manage, and report, in a chronological order, all work performed under this Contract at a detailed level to clearly and fully describe the repairs performed for each DMO, this includes the date parts are ordered and when they come in.

b. As a means to document all work performed, the Contractor shall ensure that each

Contractor employee, who works on DMOs, PMOs, PWOs or OWO records applicable labor, equipment, and maintaining the Materials Master to capture accurate material costs for all repair/maintenance action. The Contractor shall be responsible for entering all data from these forms into GFEBS.

2.2.2.1 Army Maintenance Application (ArMA): A web service available for customers to request maintenance services by use of computer or mobile devices (smart phone) and receive status updates on requests or orders. Current IMCOM ArMA Business Rules can be found at

Main_ArMA_Overview (deps.mil). Requests received through ArMA will follow the same classification and priority of services needed as in Annex B. The current process is the DPW

WR Contractor receives these requests and inputs them into GFEBS and the BaseOps

Contractor does everything IAW GFEBS paragraph 2.2.2 above. The BaseOps Contractor will not input data into the ARMA system.

2.2.2.1.1 Duplicate Orders. The Contractor shall monitor for duplicate orders. If more than one (1) DMO is submitted for work, similar in nature, associated to the same building and room number (if applicable), the orders shall be treated as a single order and documented as one

(1) in GFEBS. The Contractor shall reconcile duplicate orders with the DPW WR Desk in

GFEBS and cancel duplicate orders in GFEBS without putting any charges against the DMO.

NOTE: Government systems and database of records are subject to updates, modifications, end of service life preparation and migration to new systems will occur at the discretion of the

Army

2.2.3 Demand Maintenance Orders (DMOs).

2.2.3.1 DMO Desk. The Contractor shall establish a DMO desk for the execution of all DMOs.

The Contractor shall provide a GFEBS DMO Dispatcher(s) to input all DMO data into GFEBS on a daily basis. This individual(s) shall be on duty Monday through Friday from 0730 hours to

1600 hours. The Contractor shall also produce upon request by the COR/ACOR the following reports: Project Status and Unfunded Requirements lists. The Contractor shall receive notification of work from the DPW WR Desk by means of a telephone call, email, or directly from the KO/COR/ACOR. The Contractor shall establish a dedicated telephone number and email address(s) to be used exclusively for receipt of DMOs. The person(s) performing GFEBS

DMO Dispatching shall be fully familiar with the Contractor's organization and procedures as well as the terms and response factors specified herein. During non-duty hours, the DPW WR

Desk DMO call lines will be forwarded to the number provided by the BaseOps Contractor. The

Contractor shall maintain a call log (filled in with customer information: work/problem nature;

location of service work requirement, including the Facility number; name, email address and telephone number of requestor) and respond to all Priority 1 DMO’s within established timelines. The call log will be given to the DPW WR Contractor and/or COR by 0900 the next business day. The Contractor shall receive notification of work from the DPW WR desk. The

Contractor is authorized to execute DMOs that do not exceed thirty-two (32) work hours in labor. DMOs exceeding the Contractor’s authorized limit shall be executed IAW Annex B, Facilities Maintenance Instruction.

2.2.3.2 DMO Call Receipt and Entry. The DPW WR Contractor assigns all DMO priorities and enters the DMO into GFEBS, see TE. 7 DMO Initiation Process. For life threatening emergencies (DMO priority 1), the GFEBS DMO Dispatcher shall notify the appropriate shop within five (5) minutes and complete the work in one (1) calendar day. Once the DMO has been completed by the appropriate technician, the Contractor shall charge hours and time against the order in GFEBS. All DMOs shall be executed by the Contractor within the following timelines:

• Priority 1 (Emergency/Critical): DMOs are classified as Emergency (Priority 1) when immediate action is required to eliminate life threatening or serious injury hazards to personnel. These DMOs are responded to as soon as possible and NLT one (1) hour after the request. Emergency/Critical DMOs are completed within twenty-four (24) hours of the request, unless the urgency of the work has been reduced to a Priority 2 or 3. Emergency/Critical (Priority 1) DMOs are used to prevent loss or damage to

Government property, ensure security to sensitive Government property, restore essential services, correct a condition to prevent it from becoming an emergency, respond to command emphasis, provide basic human services in facilities where individuals sleep, or aid an activity in accomplishing its mission.

• Priority 2 (Urgent): DMOs are classified as Urgent (Priority 2) when the failure in service does not immediately endanger personnel or property, but would soon inconvenience or affect the security, health, or well-being of personnel. Urgent DMOs are to correct conditions which could become an emergency, could seriously affect morale or have command emphasis. These DMOs are to be completed within seven

(7) calendar days from receipt, unless reduced to a Priority 3. Examples include, but are not limited to: unstopping a sink drain where there are backup sinks, replacing overhead office lighting that significantly inhibits productivity, and unscheduled fuel deliveries, etc. If parts are not readily available within the seven (7) calendar days for completion, then they need to have been ordered within forty-eight (48) hours of receipt of the Priority 2 DMO request to not be considered below the Acceptable

Quality Level (AQL) as noted in the Performance Requirements Summary (PRS) for deduction. Once parts arrive, then they shall be installed within seventy-two (72) hours.

• Priority 3 (Routine): Routine DMOs are for work that does not meet the criteria of emergency/critical or urgent priority. They are utilized to correct situations that are productivity inhibitors that, if left uncorrected, will cause measurable discomfort or inconvenience to the customer or waste resources or create the need for additional minor repairs. Routine DMOs are to be responded to and completed within thirty (30) calendar days of receipt. Examples include, but are not limited to: dripping faucets, cracked window glass, repairs to door and window hardware and screening, replacement of broken or missing tiles, minor roof leaks, minor repairs to mechanical equipment, air conditioning, etc. If parts are not readily available within the thirty (30) calendar days for completion, then they need to have been ordered within ten (10) calendar days of receipt of the Priority 3 DMO request to not be considered below the

AQL as noted in the PRS for deduction. Once parts arrive, they need to be installed within seven (7) calendar days.

2.2.3.3 Completed Work. The Contractor, certifying the work was satisfactorily performed, shall identify within GFEBS (using GFEBS T-CODE IW38) the total labor hours the technician worked and the fully burdened rate based on shop (e.g. carpentry, electrical, plumbing, etc.), and the total materials/parts costs. Within seven (7) days of DMO issuance, the Contractor shall technically complete (TECO) the DMO to close out the order.

2.2.3.4 Materials. The Contractor shall be responsible for all materials required for DMO repair work. For clarity, the price for DMOs reflected in the Pricing Matrix and applicable contract

CLINs shall be inclusive of all DMO related repair costs.

2.2.4 Preventive Maintenance Orders (PMOs). The Contractor shall perform all PMOs for the

PM Programs listed in TE 08. The Contractor technicians shall complete scheduled PM work within five (5) calendar days for monthly PM’s, fourteen (14) calendar days for quarterly PMs, and thirty (30) calendar days for semi-annual and annual PM’s. Until the PMO program as described in paragraph 2.2.5 below is complete, the Contractor shall execute PMOs IAW historical PM data provided IAW the applicable attachments. Within seven (7) calendar days of PMO completion, the Contractor shall TECO the PMO in GFEBS. The Contractor shall update, within GFEBS, the PM Plan for any real property and/or equipment to which the

Government will take title, or which shall be installed on Government property.

2.2.4.1 PMO Program. The Contractor shall develop and execute a PMO program. The

Contractor shall first verify and update the equipment listed in the applicable TE’s as referenced in TE 08 PM Programs. During the equipment inventory assessment, the Contractor shall at a minimum, collect the equipment Maintenance Control Designation (MCD), serial number, equipment description, work center (shop), building number, frequency basis for that equipment (e.g., monthly, quarterly, annually, etc.), maintenance plan and task list. Upon completion of the equipment verification, the PMO program shall be developed and entered into GFEBS. The PMO program shall be completed and fully operational in GFEBS no later than ninety (90) calendar days after contract start date. Refer to TE 03 for a sample of commonly used GFEBS transaction codes that the Contractor shall have experience in utilizing to create and maintain the PMO Program. The Contractor shall be responsible for maintaining the accuracy and currency of the equipment list and associated PM Schedules in GFEBS throughout the life of the contract.

2.2.4.2 PMO Schedules. Once the PMO Program is established in GFEBS, the

Contractor shall create a PM scheduler. The Contractor shall continually update the list as required with the COR/ACOR. The PM scheduler shall be Microsoft Excel based and include work center, maintenance plan, equipment number, equipment description, building number, frequency, task list, date called/scheduled, and any additional notes pertinent to the PM (e.g., date added, new building, etc.). Additionally, by close of business each week, the Contractor shall provide the COR/ACOR in Microsoft Excel, a project PM planning schedule of work to be accomplished in the following week (Deliverable A008).

2.2.4.3 Approved PM Schedule. The Contractor shall strictly adhere to the scheduled PM dates to facilitate verification of work by the COR/ACOR in GFEBS. If the Contractor finds it necessary to reschedule a PM, a written request shall be made to the COR/ACOR detailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PM date. No scheduled PM dates shall be changed without the prior written approval of the COR/ACOR.

2.2.4.4 PMO Stickers/Log.