Orbitrap Elite Preventive Maintenance SOW.pdf

FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SERVICES) (SOW)

GENERAL INFORMATION

Title of Project:

Preventive Maintenance of Orbitrap Elite SN 05312B

Statement of Need, Purpose, and/or Objective:

The renewal of a preventive maintenance plan for the Orbitrap Elite SN 05312B is needed to help keep the system up and running while it processes protein samples for the lab. The renewal shall be effective March 25, 2022 through March 24, 2023 with two (2) additional 12-month optional periods to be exercised at the Government’s discretion.

Background Information:

The Translational Gerontology Branch (TGB) requires the use of Orbitrap Elite System for protein analysis in plasma samples. It is imperative that these machines stay operational hence the need for a maintenance service agreement or plan.

Period of Performance:

The Period of Performance shall consist of a 12-month Base Period of March 25, 2022 through March 24, 2023 followed by two (2) consecutive 12-month Option Periods:

Option Period 1: March 25, 2023 through March 24, 2024 Option Period 2: March 25, 2024 through March 24, 2025

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below:

Specific Requirements:

~ Thermo fisher Scientific Field Service Engineers labor, travel, and parts required for Corrective Maintenance visits with a targeted response time of 3 business days ~ Priority status for technical support inquiries with a targeted immediate response time. The work will be performed by a current Thermo Fisher Scientific certified service engineer. They will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools ~ One (1) scheduled annual Preventive Maintenance visit (a standard PM kit is included) ~ Discount on additional Preventive Maintenance ~ Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance with a purchase of an add-on Operational Qualification (OQ) ~ Premium subscription to Unity Lab Services Online Knowledge Base ~ 10% discount on parts, accessories, and consumables during the effective period of the contract (please ask for the discount when contacting your local Thermo Fisher Scientific parts ordering department) ~ Computers that were purchased from Thermo Fisher Scientific and required for the operation of the analytical system ~ Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance) ~ 10% discount off list price for the training classes purchased during the contract validity period. May not be available in all locations or used in conjunction with any other discounts

LEVEL OF EFFORT:

Not applicable

GOVERNMENT RESPONSIBILITIES

FAR Part 11—Describing Agency Needs

The government will provide workspace for the preventative maintenance. Machine is currently located in BRC/08C lab and contractor will have access to the room at the time of maintenance.

DELIVERY OR DELIVERABLES:

The plan shall cover parts, labor, and travel for remedial repairs. The plan shall include one (1) scheduled annual Preventive Maintenance visit in addition to unlimited number of demand on-site service visits priority response times of up to three (3) business days, priority phone/email access to instrument and application technical support, and remote monitoring and diagnosis service, plus replacement parts as needed.

REPORTING REQUIREMENTS

The contractor shall submit reports (written or electronic) after each work visit or completed deliverable.

OTHER CONSIDERATIONS

Travel:

The principal place of performance is the BRC/08C lab located at 251 Bayview Blvd., Baltimore, MD 21224. All Travel associated with the regular maintenance and demand on site visits are covered in the cost of the total contract.

Key Personnel:

In order to service the Orbitrap Elite, Thermo Electron certified engineers that are currently certified to service the Orbitrap Elite are required, as only designated Thermo Electron engineers will have the latest technical developments, repair procedures, instrument schematics, software updates, and access to the Thermo Fisher Scientific proprietary tools that would enable their engineers to efficiently diagnose and service the products. They also undergo a multi-step training program. Only authorized and certified Thermo Fisher Scientific field service engineers shall service the equipment.

Information System Security Plan:

Laboratory personnel will sign in and sign out the representatives whenever they schedule the visits for repair and maintenance.

Data Rights:

Not applicable

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.

Publications and Publicity:

Not applicable

Confidentiality of Information:

Not applicable