PPQ Word Format.doc

RFP: OPM32-11-R-0018 AMENDMENT #000003 Dated 10/11/11

ATTACHMENT III

PAST PERFORMANCE QUESTIONNAIRE

October 11, 2011

PAST PERFORMANCE INSTRUCTIONS

Offerors shall submit the following information as part of their proposal for both the offeror and proposed major subcontractors. PAST PERFORMANCE QUESTIONNAIRES MAY BE SUBMITTED VIA EMAIL TO ITBPA@OPM.GOV.

1. In order to demonstrate your capabilities and ability to achieve the requirements of Section D, Attachment 1, Performance Work Statement, you must provide a list of three (3) recent and relevant projects that are the same or similar in scope as the RFP that you have performed within the last five (5) years. Include the following information for each contract and subcontract:

· Project/Contract Title

· Company/Agency Name of Reference

· Point of Contract

· Telephone Number

· Email Address

· Award Amount

· Award Date

· Completion Date

· Brief Description of Services.

1. Contracts listed may include those entered into by other departments and agencies of the Federal Government; contracts with state and local governments; and contracts with commercial customers. An Offeror with no past performance information will receive a neutral rating, i.e. the rating will not add or detract from its Past Performance rating.

2. The offeror may provide information on problems encountered on the contract and subcontracts identified in paragraph 1 above and corrective actions taken to resolve those problems.

3. The offeror may describe any quality awards or certifications that indicate the offeror possesses a high-quality process for developing and producing the product or service required. If the award or certification is over three (3) years old, present evidence that the qualifications still apply.

4. Offerors should notify each of their private-sector (commercial) references that they may be contacted by the OPM and authorize them to provide the past performance information requested. References other than those identified by the offeror may be contacted by the Government, and the information received from them may be used in the evaluation of the offeror’s past performance.

5. The Past Performance Questionnaire in this attachment will be used by OPM to obtain past performance information from the references supplied by the Offeror and from any other sources available to OPM.

PAST PERFORMANCE QUESTIONNAIRE

REQESTING AGENCY: Office of Personnel Management

REQUESTOR’S NAME:_____________________________

REQUESTORS PHONE:______________FAX:_______________

CONTRACTOR:________

PROGRAM: ________________________

CONTRACT NO.__ _________________________

CUSTOMER AGENCY:_____________

CONTACTING OFFICER/AGENCY REPRESENTATIVE: __ PHONE NUMBER:__________________________________

Please the answer the below questions using the following ratings and provide any comments necessary. Sign and return the completed questionnaire via e-mail or fax to the requestor.

(1) Exceptional (2) Very Good (3) Satisfactory

(4) Neutral (5) Marginal (6) Unsatisfactory

A. PROGRAM/CONTRACT DESCRIPTION:

1. Please provide a brief description of the program and services provided, contract value, period of performance, and type of contract ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

B. PROGRAM MANAGEMENT:

1. How satisfied were you with the offeror’s capacity management approach?

2. How satisfied were you with the offeror’s project management approach?

3. How satisfied were you with the offeror’s key staff members?

4. Did the contractor make a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, reporting, and other aspects of the plan?

5. Did the contractor make a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, for small disadvantaged business (SDB) participation, monetary targets for SDB participation, and required notifications?_____________________________________________________________________________________________________________________________________________________________________________________________________________

C. QUALITY:

1. How satisfied were you with the offeror’s quality assurance approach?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. How satisfied were you with the offeror’s risk management approach?_______________________________________________________________________________________________________________________________________________________________________________________________________________

3. How satisfied were you with the offerors ability to meet any security requirements?

D. TIMELINESS:

How satisfied were you with the ability of the offeror to meet contractual obligations, goals and deliverable (particularly in cost and performance areas as well as production/implementation requirements)?

Is the contractor responsive to customer needs and concerns?

E. OVERALL CUSTOMER SATISFACTION:

1. Is/was the contractor committed to customer satisfaction?

2. Would you recommend the selection of this firm again?

3. How strong would you describe the relationship between you and the offeror?

4. How satisfied were you with the ability of the offeror to keep its services and solutions up to date with current technology? ________________________________________________________________________________________________________________________________________________

5. How satisfied were you with the offeror overall?