Sample_DCFO_Agenda.pdf
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- Attached to
- DESIGN AND DELIVERY OF (2) DCFO COURSES
- Solicitation number
- OPM2613Q0088
- Issued by
-
Office of Personnel Management
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ATTACHMENT 1 SAMPLE DCFO AGENDA
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| File | Type | Posted |
|---|---|---|
| QA_OPM2613Q0088.pdf | ||
| OPM2613Q0088.pdf |
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Text version
DRAFT
Developing Customer‐Focused Organizations
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
8:30 AM
Welcome, Orientation and Introductions
Building the Trust: Customer Focus in the Public Service
8:30 AM –12:00
Shaping the Customer Experience
8:30 AM – 12:00
Engaging and Encouraging:
The Leadership Link to
Customer Service
8:30 AM - 12:00
Measuring Public Service Value
8:30 AM – 12:00
Building Shared Services Through Collaboration
Evaluations
Graduation
Lunch Lunch – Class Photo Lunch Lunch Lunch
1:00 – 5:00
Challenging Our Assumptions of Customer Service
Shaping the Customer Experience
(Tech Center 2:45 – 3:45) continued
Engaging and Encouraging:
The Leadership Link to
Customer Service continued
Putting It All Together
(Strategic Planning Session)
Travel Home Safely!
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