Attachment 1_Course Outline_EEE.pdf

Engaging and Encouraging Employees

FY13

Course Outline The course includes three phases delivered over the course of three days: 1) identify the need for employee engagement, 2) review/practice approaches/tools to respond to the need, and 3) develop action plans. This is further described below with estimated timeframes.

Day 1 8:00am – 5:00pm (Contractor will design, develop, deliver, and facilitate.)

Setting the Stage: Making the Case for Engagement in the Federal Workplace

Identify organizational structures that are supportive of employee engagement and wellness such as physical workplace, access to healthy food, fitness facilities and wellness programs, health clinics, and telework arrangements.

Identify social structures that are supportive of employee engagement such as volunteer opportunities, social events, and office retreats.

Identify social interactions that are supportive of employee engagement such as daily social interactions, recognitions (award programs), celebrations, and performance reviews.

Identifying the Need: Where is the Data Leading Us?

Identify the need in the federal government for deeper employee engagement which includes employee wellness and job satisfaction.

Review and analyze federal and private research; e.g., o Employee Viewpoint Surveys o the U.S. Merit Systems Protection Board report Managing for Engagement –

Communication, Connection, and Courage (July 09).

Review and analyze relevant participant agency results from the above or use a relevant case study of the same (case study developed by the contractor) to identify specific employee engagement needs.

o Apply US OPM Employee Viewpoint Survey Prioritizing the Issues process.

o Identify priority gaps/issues to be addressed.

Strategic Improvement Planning: Translating Survey Results to Action Overview of action planning process including goal setting, objectives, measures, milestones, monitoring, indicators of success and reporting progress.

Develop Employee Satisfaction Action Plan Template o For participants with existing Employee Satisfaction Action Plans, review existing plans based on Action Planning: Phase I and compare to Action Plan Template.

Day 2 8:00am – 5:00pm (This module is not part of this requirement.)

Tools for Employee Engagement: The Interpersonal Realm Review the research documented by The Gallup Organization on the same topic in First, Break All the Rules.

Learn about the “twelve basic questions” for attracting and retaining the most productive employees (First, Break All the Rules).

Focus on the interpersonal skills/tools described in Encouraging the Heart for leading people.

o Identify, understand, and practice how to apply the “Seven Essentials of

Encouraging”:

Set Clear Standards Expect the Best Pay Attention Tell the Story Personalize Recognition Celebrate Together Set the Example

Discuss the importance of and the tools for focusing on people skills to increase management effectiveness and the practical application in the federal workplace.

Day 3 8:00am – 4:00pm (Contractor will design, develop, deliver, and facilitate.)

Action Planning: Phase II Using the Action Plan Template from Day 1, develop action plans for 1) integrating engagement skills and wellness activity and support into workplace practices, and 2) for promoting what is existing of the same.

o Identify immediate steps to be taken to implement action plans.

For participants with existing Employee Satisfaction Action Plans, review existing plans based on Day 2 and Action Planning: Phase II discussions. Make modifications as necessary.

Report out/Share and discuss individual and/or agency action plans.

3:00pm – 3:30pm Program Evaluation

3:30pm – 4:00pm Graduation