Operations Management PWS v1_DRAFT.pdf

DRAFT

CIVIL ENGINEERING 8

SERVICES 9

OPERATIONS MANAGEMENT 11

TINKER AIR FORCE BASE, OK 13

Prepared by: 17 72d Civil Engineer Directorate 18

72 ABW/CEO 19

7535 5th St, Ste 101 20

Tinker Air Force Base, OK 73145-9010 21

June 2024 23

PREFACE 26

CIVIL ENGINEERING SERVICES 27

OPERATIONS MANAGEMENT CONTRACT 28

PERFORMANCE WORK STATEMENT 29

72d AIR BASE WING 30

TINKER AIR FORCE BASE, OKLAHOMA 31

Base Profile and Mission 33

Tinker Air Force Base (TAFB) is centrally located in Oklahoma about 5 miles from downtown 34 Oklahoma City in southeast Oklahoma County. It occupies 5,904 acres and is generally bounded 35 on its north perimeter by I-40. Since the early 1940s, the base has been an important part of the 36 state with a current annual economic impact of more than $4.5 billion. 37

TAFB’s primary mission is to manage, store, and maintain components, end items, and major 38 weapon systems assigned to the Oklahoma City Air Logistics Center (OC-ALC), which is one of 39 three Air Force Sustainment Center (AFSC) depot level maintenance facilities in the Air Force. 40 The AFSC is headquartered at TAFB in the nearly mile-long building 3001. 41

The 72d Air Base Wing (72 ABW) is the host unit at TAFB. Their primary mission is to provide 42 responsive installation and support services to HQ AFSC and 45 associate units assigned to six 43 major commands—all of which comprise TEAM TINKER. 44

TAFB is home to three major flying wings to include the largest flying wing in Air Combat 45 Command, the 552d Air Control Wing. The Navy’s Strategic Communications Wing ONE with 46 more than 1,300 sailors, civilians, and contractors also headquartered on TAFB. Finally, the Air 47 Force Reserve Command’s 507th Air Refueling Wing with 1,500 members. 48

Other major associate units on TAFB include the 38th Cyberspace Engineering Installation 49 Group, responsible for planning, engineering, installing, removing and relocating communications 50 and information systems worldwide for the Air Force. The Defense Logistics Agency, Defense 51 Distribution Center Oklahoma City, Oklahoma, provides TEAM TINKER with 24-hour 52 distribution support in more than 3.1 million square feet of space. 53

The 72d Civil Engineer Directorate (CE) enhances TAFB’s mission capability by providing world 54 class, efficient and effective support to sustain, restore, modernize, and protect TAFB’s facilities, 55 infrastructure, and environment. CE and other Wing organizations support over 31,000 military, 56 civilian, and contractor personnel. There are over 20.2 million square feet (msf) in 1,151 facilities 57 on TAFB. 58

Our objectives for this service contract reflect the above mission statement. Specifically, the 59 provider shall strive to: 60

• Maintain and repair TAFB’s facilities and infrastructure, both built and natural, to ensure 61 the delivery of war-winning expeditionary capabilities to the war fighter. 62

• Effectively run physical plant operations and deliver high quality services. 63

• Continue to modernize the installation so that essential facilities and services are available 64 to carry out assigned missions on-time and within budget. 65

• Continuously improve services and capabilities to meet our mission and achieve our 66 vision. 67

• Encourage energy conservation and the efficient use of personnel and materials. 68

Ultimately, the Base Civil Engineering Government and Contractor team is responsible for proper 69 stewardship and management of TAFB’s valuable resources and compliance with applicable laws, 70 directives, and regulatory requirements. TAFB’s family housing, potable water, sanitary sewer 71 system and primary electrical distribution systems have privatized; therefore, the Service Provider 72 (SP) is responsible for coordinating work requirements with the various privatization contractors. 73 The Performance Work Statement (PWS) which follows provides specific expectations. 74

Table of Contents 76

1. OPERATIONS MANAGEMENT. ............................................................................................... 7 77

1.1. Description of Services. .............................................................................................................. 7 78

1.2. Overview. ..................................................................................................................................... 7 79

1.3. Imperatives. ................................................................................................................................. 9 80

1.3.1. Overall........................................................................................................................................ 9 81

1.3.2. Operations Management. ......................................................................................................... 10 82

1.3.3. Operations Engineering. .......................................................................................................... 10 83

1.3.4. Operations and Maintenance.................................................................................................... 10 84

1.4. Levels of Service (LoS). ............................................................................................................ 11 85

1.5. Minimum Team Complement. ................................................................................................. 11 86

2. REQUIREMENTS & OPTIMIZATION. (FO: CLIN X0003) ................................................. 11 87

2.1. Demand Maintenance / Customer Service. (FO: CLIN X0003) ............................................ 12 88

2.2. Corrective Maintenance Work Task Requirements. (FSRM: CLIN X0001) ....................... 14 89

2.3. Priority 2A. Plant Operations. (FO: CLIN X0007) ................................................................. 15 90

2.4. Scheduled Sustainment Corrective Maintenance – Priority 3. (FSRM: CLIN X0001) ....... 17 91

2.5. Facility Operations Facility Projects (FOFPs). (FO: CLIN X0003) ...................................... 18 92

2.6. Enhancement 4A/4B. (FO/FSRM Funds: CLINs X0001, X0003) ........................................... 19 93

2.7. Preventive Maintenance (PM). (FSRM: CLIN X0001)........................................................... 20 94

2.8. Work Request Work Group / Work Request Review Board. (FO: CLIN X0003) .............. 21 95

3. OPERATIONS ENGINEERING. (FO: CLIN X0003) .............................................................. 22 96

3.1. In-House Maintenance & Repair Capability/Planning. (FO: CLIN X0003) ........................ 23 97

3.2. Building Automation Energy Analysis. (FO: CLIN X0003) .................................................. 23 98

3.3. BUILDER Sustainment Management System (SMS). (FO: CLIN X0003) .......................... 23 99

3.4. Material Control. (FO: CLIN X0013) ...................................................................................... 24 100

3.5. U-Fix-It Program Management. (FO: CLIN X0003) .............................................................. 25 101

3.6. Ancillary Programs. (FO: CLIN X0003).................................................................................. 26 102

3.6.1. Special Event Support. ............................................................................................................. 26 103

3.6.2. Operations Self-Assessment Program...................................................................................... 26 104

3.6.3. RP Asset Disposal. ................................................................................................................... 27 105

3.6.4. Work Clearance. ...................................................................................................................... 27 106

3.6.5. Barcode Program. .................................................................................................................... 27 107

3.7. Warranty Management. (FO: CLIN X0003) ........................................................................... 27 108

3.8. Predictability Based Maintenance (PdM) Program. (CSAG: CLIN X0009) ........................ 27 109

4. OPERATIONS AND MAINTENANCE .................................................................................... 31 110

4.1. Heavy Repair. (FSRM: CLIN X0001) ...................................................................................... 31 111

4.1.1. Pavements/Grounds. (FSRM: CLIN X0001) ........................................................................... 32 112

4.1.2. Structural. (FSRM: CLIN X0001) ........................................................................................... 33 113

4.1.3. Pavement Sustainment / Clearance. (FO: CLIN X0003) ......................................................... 34 114

4.1.4. Combat Support Activity Group (CSAG) Snow and Ice Control. (CSAG: CLIN X00011) ... 35 115

4.1.5. Furnishings Management. (FO: CLIN X0003) ........................................................................ 35 116

4.1.6. Unaccompanied Housing (UH) Maintenance. (FO: CLIN X0003) ......................................... 35 117

4.1.7. Playground Equipment and Exercise Stations. (FSRM: CLIN X0001) .................................. 36 118

4.2. Infrastructure Systems. ............................................................................................................ 38 119

4.2.1. Inspect, maintain, and repair all infrastructure systems. (FSRM: CLIN X0001) .................... 38 120

4.2.2. Energy Management Control System (EMCS). (FO: CLIN X0003) ...................................... 39 121

4.2.3. Water/Wastewater, Natural Gas and Fuel Systems Maintenance. (FSRM: CLIN X0001) ..... 40 122

4.2.4. Fire Deluge / Pumps. (FSRM: CLIN X0001) .......................................................................... 40 123

4.2.5. Swimming Pools. (FSRM: CLIN X0001) ............................................................................... 40 124

4.2.6. Backflow Prevention. (FSRM: CLIN X0001) ......................................................................... 41 125

4.2.7. Grease Traps. (FSRM: CLIN X0001) ...................................................................................... 41 126

4.2.8. Oil Water Separators. (FSRM: CLIN X0001) ......................................................................... 41 127

4.2.9. Pipelines / Manholes. (FSRM: CLIN X0001) ......................................................................... 41 128

4.2.10. Wastewater Systems. (FSRM: CLIN X0001) ........................................................................ 41 129

4.2.11. Hydrants. (FSRM: CLIN X0001) .......................................................................................... 42 130

4.2.12. Gas Distribution Systems. (FSRM: CLIN X0001) ................................................................ 42 131

4.2.13. Chilled Water System. (FSRM: CLIN X0001) ...................................................................... 42 132

4.2.14. Liquid Fuels System Maintenance. (FSRM: CLIN X0001) .................................................. 42 133

4.2.15. HVAC. (FSRM: CLIN X0001).............................................................................................. 43 134

4.2.16. Asbestos and Lead Based Paint. (FSRM: CLIN X0001) ....................................................... 44 135

4.2.17. Kitchen Hoods, Exhaust and Fire Suppression Systems. (FSRM: CLIN X0001) ................. 45 136

4.2.18. Entomology/Pest Management. (FO: CLIN X0003) ............................................................. 45 137

4.2.19. Vertical Transportation Equipment (VTE). (FSRM: CLIN X0001) ..................................... 46 138

4.3. Facility Systems ......................................................................................................................... 47 139

4.3.1. Facility System. (FSRM: CLIN X0001) .................................................................................. 47 140

4.3.2. Industrial Control Systems (ICS). (FSRM: CLIN X0001) ...................................................... 47 141

4.3.3. Fire Alarms. (FSRM: CLIN X0001) ........................................................................................ 48 142

4.3.4. Electrical Systems. (FSRM: CLIN X0001) ............................................................................. 48 143

4.3.5. Power Production. (FSRM: CLIN X0001) .............................................................................. 49 144

4.3.6. Entry Gate (Vehicle) Denial Barriers. (FSRM: CLIN X0001) ................................................ 49 145

4.3.7. Fire Suppression Pumps. (FSRM: CLIN X0001) .................................................................... 50 146 Maintain, repair, and install Fire Suppression Pumps and Pump Engines. ....................................... 50 147

5. CONTRACT PERFORMANCE STANDARDS. ...................................................................... 51 148

5.1. SERVICES SUMMARY TABLE: .......................................................................................... 52 149

5.2. GOVERNMENT SURVEILLANCE. ..................................................................................... 60 150

5.2.1. Government Quality Assurance. .............................................................................................. 60 151

5.2.2. Government Observations. ...................................................................................................... 61 152

6. CONTRACT DELIVERABLES ................................................................................................ 63 153

7. RELATED PUBLICATIONS. .................................................................................................... 67 154

APPENDIX A – CONTRACTOR SERVICES 156

APPENDIX B – GOVERNMENT SERVICES 157

APPENDIX C 158

C.1. ACRONYMS AND ABBREVIATIONS. 159

C.2. HISTORICAL DATA. 160

C.3. ENVIRONMENTAL REQUIREMENTS. 161

C.4. MAPS AND FACILITY DRAWINGS. 162

C.5. GOVERNMENT-FURNISHED ITEMS. 163

1. OPERATIONS MANAGEMENT. 165

1.1. Description of Services. The Operations activity is responsible for effectively and 166 efficiently operating, maintaining, and repairing Air Force real property (RP) and Real Property 167 Installed Equipment (RPIE) through employment of asset management principles at any attached, 168 geographically separated or other related properties. This is accomplished by providing execution, 169 management, and oversight of facility and infrastructure operations, maintenance and repair, 170 materiel control, work planning, customer service, service contract management, and operations 171 engineering capabilities. Also includes capability to respond to and mitigate any infrastructure-172 related emergency conditions and contingency operations when necessary. 173

The functional organization chart is designed to provide a reference to how the Air Force Civil 174 Engineer community organizes and labels both trade crafts as well as overall operations 175 maintenance management. This PWS will make use of this convention in order to provide 176 consistency with all other published guidance and training for civil engineers. The SP is not 177 required to organize their staff in this manner. The SP is required to follow standard maintenance 178 work record keeping using trade focused ‘shop’ assignments using standard workgroup 179 conventions used in NEXGEN- IT to ensure enterprise, MAJCOM, and base data supports data 180 analytical requirements and preserves maintenance history in a consistent manner. 181

1.2. Overview. Service Provider (SP) shall: 182

1.2.1. Provide all management, labor, tools, vehicles, equipment, fuel, services, and training 183 required to fulfill all life-cycle operations and maintenance of facilities, non-privatized 184 infrastructure, RP, RPIE, real property similar equipment (RPSE), equipment authorization 185 inventory data (EAID) equipment, and geographically separated properties to support the local 186 missions. Comply with all applicable and most current Occupational Health and Safety 187 Administration (OSHA), Environmental Protection Agency (EPA), National Fire Protection 188 Association (NFPA), International Building Code, International Plumbing Code (IPC), Unified 189 Facilities Criteria (UFC), Department of Defense (DoD), AF, federal, state and local codes and 190 requirements, and environmental regulations as well as higher headquarters standards and 191 instructions. 192

1.2.2. Populate, maintain, update, generate, and manage data and reports from current and 193 government designated replacement database system(s), including but not limited to Next 194 Generation Information Technology (NEXGEN-IT), Air Program Information Management 195 System (APIMS), Storage Tank Accounting and Reporting (STAR), EESOH-MIS, Enterprise 196 Military Housing (eMH), Management Internal Control Toolset (MICT), Air Force Equipment 197 Management System (AFEMS), Standard Base Supply System (SBSS), and Electronic Records 198 Management System (ERMS), ensuring data is complete and accurately updated. 199

1.2.3. Generate, distribute, file, and maintain records of all required inspections, testing, training, 200 certifications, operating instructions, appointments, and policy letters. 201

1.2.4. Provide data, reports, information and support to government designated CE representatives 202 or higher headquarters upon request. 203

1.2.5. Conduct and participate in ad hoc meetings, teleconferences, briefings, and information 204 exchange with base and higher headquarters staff when needed. 205

1.2.6. Complete all applicable MICT checklists assigned by the Government and submit for 206 Government validation in accordance with (IAW) the Commanders Inspection Program. 207

1.2.7. Develop and implement a self-inspection program for respective functions to address the 208 areas outlined in the current AF Inspector General (IG) Inspection Guidance take appropriate 209 action(s) to comply with the IG Guidance. 210

1.2.8. Provide courteous, responsive and professional customer service and ensure personnel are 211 timely in support of scheduled appointments. 212

1.2.9. Provide efficient and economic professional inspection, maintenance, repair, operations, 213 and minor alterations, taking into account total system life cycle costs and impact on the quality of 214 service received by the customers. 215

1.2.10. Accomplish services in a timely manner using standardized work methods and procedures 216 IAW commercial practices and continuously evaluate practices to improve their effectiveness. 217

1.2.11. Provide priority service to non-privatized infrastructure, RP, RPIE, RPSE, EAID 218 equipment, and systems designated as critical by the Government. 219

1.2.12. Ensure and document proper coordination of all maintenance and alterations on facilities 220 listed on the historic registry. 221

1.2.13. Effectively utilize new technology and engineering methods to reduce operational and 222 maintenance cost and maximize the use of highly efficient products and maintenance processes 223 wherever practical and as warranted by life cycle analysis. 224

1.2.14. Ensure finished work request meets customer requirements. 225

1.2.15. Be aware of asbestos, lead based paint and Polychlorinated Biphenyls (PCBs) during 226 construction, maintenance, repair activities, and take necessary actions in coordination with the 227 Environmental Activity. 228

1.2.16. Provide refuse collection, disposal and recycling of self-generated construction and 229 demolition debris. 230

1.2.17. Ensure worksite is clean and free of work material debris upon completion of work. 231

1.2.18. Ensure Controlled Unclassified Information and Privacy Act information are properly 232 marked and protected from unauthorized access, disclosure, or manipulation. Implement 233 appropriate Operation Security (OPSEC). 234

1.2.19. Participate in and support government provided assessments, for example, Civil Engineer 235 Maintenance Inspection and Repair Team (CEMIRT), Functional Configuration Audit, Asset 236 Visibility Team, Energy Audits, Airfield Pavement Evaluation and related support requirements. 237

1.2.20. Participate in and support Base exercises when required. 238

1.2.21. Provide continuous emergency support 24/7. 239

1.2.22. Perform base recovery operations following man-made and natural disasters by quickly 240 identifying damage, establishing repair priorities, and determining and reporting estimated cost 241 for securing temporary and permanent repairs and completing facility and infrastructure 242 restorations. 243

1.2.23. Document all damages in the Damage Assessment Tool database. 244

1.2.24. Support Special events such as Air Shows, Picnics, Distinguished Visitor visits, etc. 245

1.3. Imperatives. 246

1.3.1. Overall. 247

• Respond to emergencies and mitigate (refer to para 2.2.2.) 248

• Provide government with Courses of Action (COAs) resulting in cost effective lifecycle 249 management of maintenance and repair investments. 250

• Maintain assets at current condition, if rated deficiency free, or improve condition and 251 performance over Period of Performance, if not rated deficiency free 252

• Life cycle management planning feeding activity management (AMP, sub-AMP) optimizing 253 maintenance investment of in-house (Contractor) vs third party contracted (Capital Project) 254 actions (see para 2.8) 255

• Respond to established planned timelines to meet and resolve Customer/mission needs 256

• Materiel Management – acquire all materiel necessary to meet work requirements and enter 257 costs into government owned IT system 258

1.3.2. Operations Management. 259

• Manage and perform all demand maintenance activities and functions related to operations 260 maintenance and repair of RPIE, RPSE and EAID IAW para 2.1 of this document. 261

• Utilize government standardized asset data collection and Sustainment Management 262 Systems/analysis tools 263

1.3.3. Operations Engineering. 264

• Manage, train, and perform all activities and functions related to requirements and 265 optimization, customer service, facility manager program, work task planning, systems 266 engineering, material control, vehicle management, U-Fix It Program, and associated tasks 267 IAW para 3 of this document. 268

1.3.4. Operations and Maintenance. 269

• Provide professional inspection, proactive/reactive maintenance, repair, operations, and 270 minor alterations 271

• Provide priority service to facilities and systems designated as significant by the Government 272

• Perform Plant Operations (as required) 273

Heavy Repair. 274

• Employ Asset Management Principles to provide Heavy Repair functions associated with 275 horizontal, structural and pavements activities as directed in para 4.1 of this document. 276

Infrastructure Systems. 277

• Employ Asset Management Principles to provide Infrastructure Systems functions associated 278 with Entomology, HVAC, Water and Fuels Systems, and Energy Management Control 279 System activities as directed in para 4.2 of this document. 280

Facility Systems. 281

• Employ Asset Management Principles to provide Facility Systems functions associated with 282 Alarms, Electrical (interior/exterior), Power Production, and Airfield Lighting System 283 activities as directed in para 4.3 of this document. 284

1.4. Levels of Service (LoS). The LoS funded by Government will establish the workload effort 285 for a given contract period. SP shall recommend workload and prioritizations for execution in 286 accordance with applicable regulations and guidance for specific requirements. Government 287 reserves the right to recommend, change, and validate recommended workload and prioritization 288 prior to execution as long as Government recommendations do not exceed level of effort 289 identified in the LoS. Government will provide 60-day notice prior to changing between various 290 LoS level. If a change is required in less than 60 calendar days, negotiation will begin between the 291 CO and Contractor. Each LoS will have a specific minimum team complement (MTC) and 292 performance objectives. Mission essential services is defined as execution at LoS 4. 293

1.5. Minimum Team Complement. MTC is defined as the required minimum amount of staffing 294 necessary for effective performance. The Government will solely determine the minimum team 295 complement based on agency needs. The MTC encompasses all on-site employees of the SP. 296

1.5.1. SP is required to meet the MTC, as identified below. If a SP is not meeting the MTC 297 (excluding Holiday Leave, Annual Leave, Sick Leave, FMLA Leave, Temporary Military Duty 298 and standard backfill) then the CO may request consideration that considers the hourly rate of the 299 skill set as well as the length of time the MTC is not being met. The PCO will seek consideration 300 by any means that are determined to be in the best interest of the Government for the SP's 301 inability to successfully meet the MTC, unless it was determined to be at the fault of the 302 Government. 303

1.5.2. The Government considers only SP personnel who are actually on-site and working (i.e., 304 not in an approved leave status) as countable towards the MTC. SP personnel who are on leave 305 (outside of the above listed) will not be allowed as countable towards the MTC. 306

1.5.3. The MTC for each LoS are as follows: 307

- LoS 1: 395 employees 308

- LoS 2: 380 employees 309

- LoS 3: 360 employees 310

- LoS 4: 335 employees 311

2. REQUIREMENTS & OPTIMIZATION. (FO: CLIN X0003) 312

Main categories: 313

• Provide all leadership and management required to satisfactorily fulfill all operations and 314 maintenance (O&M) activities for RP and RPIE in accordance with this PWS 315

• Perform supporting work associated with the acquisition of real property or RPIE including 316 all maintenance design reviews, document preparation, inspection, commissioning of new 317 equipment prior to the acceptance of work, and attend operational familiarization training, 318 walk through and related activities. 319

• Ensure facility and infrastructure system updates are recorded in respective IT 320 system/database within 60 calendar days after completion of all work activities. Examples: 321 inventory, condition assessment, maintenance actions etc. 322

• Perform all requisite coordination efforts to ensure a timely response to information requests 323 as identified in the PWS from authorized Government personnel to include, but not limited 324 to, records of inspections, testing documentation, training reports, proof of certifications, 325 operating instructions, appointment letters, and policy letters. 326

• Advocate for all Operations-related activities. 327

2.1. Demand Maintenance / Customer Service. (FO: CLIN X0003) 328

2.1.1. Operate a centralized customer request center 7 days per week/24 hours per day. 329

2.1.2. Comply with Work Management Playbook on https://www.afcec.af.mil and NEXGEN-IT 330 specific guidance on AFCEC/COOM Business Process Library (BPL) 331 (https://usaf.dps.mil/sites/11252/24048/CO%20Support%20TRIRIGA%20Deploy/TRIRIGA%20332 Ops%20Wiki/Home.aspx) 333

2.1.3. Receive, enter data into NEXGEN-IT, and process Service Request (SR)/Work Task (WT) 334 IAW work task prioritization specified in Work Management Playbook and associated process 335 map. 336

Record keeping shall ensure timely and accurate ability to track and monitor customer requests 337 accepted for CE maintenance action from receipt to completion. Additionally, record keeping for 338 Operations internal maintenance requirements without SRs, like system generated preventive 339 maintenance (PM) work tasks or continuous work documentation of plant operations or street 340 sweeping, shall support appropriate work management requirements. Rejected customer 341 requirements shall be appropriately documented in NEXGEN-IT. 342

Record keeping shall accurately capture costs of all labor and materiel on a per task basis and 343 correctly assign the work task record to both the correct real property asset and end-customer 344 ensuring that accumulated real property annual operating costs are captured and enable cost 345 reimbursement billing when applicable. 346

Record keeping shall capture and preserve maintenance history in NEXGEN-IT using both 347 standard system enforced maintenance/outage reason codes as well as SP entered maintenance 348 notes. SP data entry directly supports CE enterprise advocacy of maintenance requirements and 349 life-cycle investment decision-making. Data analytical tools developed by the Air Force rely on 350 this data and will be provided to the SP. 351 https://usaf.dps.mil/sites/11252/24048/CO%20Support%20TRIRIGA%20Deploy/TRIRIGA%20Ops%20Wiki/Home.aspx https://usaf.dps.mil/sites/11252/24048/CO%20Support%20TRIRIGA%20Deploy/TRIRIGA%20Ops%20Wiki/Home.aspx

2.1.4. The SP shall adhere to all data entry quality and accuracy standards in NEXGEN-IT and 352 BUILDER SMS as specified by AF policy, NEXGEN-IT procedures, technical guidance, SMS 353 Playbooks and AFCEC BPL SharePoint. 354

2.1.5. The SP shall train IT system users on data entry standards (e.g., cost accounting, type of 355 work, prioritization, asset coding, maintenance performed, failure descriptions, and direct 356 inspections) and actively maintain an up-to-date training roster. 357

2.1.6. At a minimum, the SP shall conduct a monthly review of each shop’s data entry quality, 358 timeliness, and accuracy, and address corrections through cognizant shop leadership. Provide 359 summary to the government no less than quarterly. 360

2.1.7. The SP shall develop unique reports required for local needs or HHQ taskers upon request. 361

2.1.8. Provide, receive and process completed Work Clearance Requests (including but not 362 limited to: AF Form 103, locally developed work clearance requests, road closure permits, and 363 utilities outages). For planned utilities outages, coordination with the appropriate agencies must 364 be complete a minimum of 14 calendar days in advance. 365

2.1.9. Provides coordinated work tasks and/or facility projects for Work Request Work Group 366 (WRWG) / Work Request Review Board (WRRB) review and approval. 367

2.1.10. Communicates Work Task decisions, investment plans, repair timelines, and status 368 updates to customers and briefings within established timelines/battle rhythm directed by the 369 government. 370

2.1.11. Initiate and develop work schedules to include coordination with sub-AMP managers. 371

2.1.12. Under normal operations, classify and prioritize the work requirements received. The 372 Government retains the right to require prioritization of special interest work. The special interest 373 work shall not supersede Emergency or Preventive Maintenance Tasks. 374

2.1.13. Executes Work Task closeout actions within 30 calendar days, to include, but not limited 375 to, coordination with the Government to update base maps and applicable floor plans; submit RP 376 capitalization (draft, interim and final as required) and supporting documents; maintenance 377 resolution actions; warranty management; and accurately accounts for all costs. 378

2.1.14. Process all service requests (accept or reject) within 1 business day of receipt unless 379 otherwise approved by the government. 380

2.1.15. Classify and prioritize Work Task IAW AFI 32-1001 allowing scarce resources to be 381 applied in a manner that most effectively addresses life-cycle management and mission critical 382 assets first. 383

2.1.16. Develop and administer a customer-focused Facilities Manager’s Program that ensures 384 cost effective expenditures of resources and provides functional oversight and provide annually or 385 upon request a Primary and Alternate Facility Manager List. Key tasks include: 386

• Oversees Facility Manager assignment process and maintains the facility managers list 387

• Offering an initial and refresher training once per month for facility managers 388

• Establishing a working relationship with facility managers 389

• Providing necessary training to include Work Requirements, NEXGEN-IT Service Requests 390 (SR), Identification of facility abuse/misuse, Key/Lock control, U-Fix-It Program 391

• Coordination with other Government stakeholders, who will also provide training to facility 392 managers during this training 393

2.1.17. Maintain accountability of resources to include for example, equipment, personnel, and 394 facilities. 395

2.1.18. Ensure 100% appropriate SMS inventory adjustments and condition assessments in 396 conjunction with all work actions are completed and updated before work closeout actions. This 397 provides “real time” adjustments to BUILDER data as work is being accomplished. Refer to 398 Work Management Playbook for work closeout process 399

2.2. Corrective Maintenance Work Task Requirements. (FSRM: CLIN X0001) 400

2.2.1. The SP shall use asset management principles to develop, implement, and execute a 401 proactive and predictive corrective maintenance program with goal of sustaining assets at lowest 402 life cycle cost. In developing this program, the SP may use, but not limited to: NEXGEN-IT, 403 SMS, GeoBase, shop knowledge, RS Means, etc. The SP shall leverage data to drive decisions in 404 work task prioritization to cost effectively optimize sustainment, maintenance, and repair 405 activities. The SP shall execute corrective maintenance concurrently with preventive maintenance 406 and daily plant operations. In addition to self-identified work requirements, the corrective 407 maintenance program will also include requests by others to include but not limited to Facility 408 Managers. 409

2.2.2. Unscheduled Corrective Maintenance - Emergency / Priority 1. (FSRM: CLIN X0001) 410

Provide 24 hours a day, seven (7) days a week emergency response capability to sustain or ensure 411 continued mission operations, prevent significant additional damage to facilities and infrastructure 412 or protect the safety and security of the installation, mission, or personnel. Only those actions 413 necessary to mitigate the emergency are accomplished on the emergency work task. Additional 414 work needed to restore complete functionality is identified and scheduled as a lower priority 415 corrective maintenance work task consistent with requirements of similar scope and nature. The 416 SP will capture all emergency work activities in the Air Force mandated IT system for 417 maintenance management. 418

Additional work needed to restore complete functionality is identified and scheduled as a lower 419 priority corrective maintenance work task, consistent with requirements of similar scope and 420 nature. 421

Response to all emergency work takes precedence over all other Preventive Maintenance, 422 Corrective Maintenance, and enhancement work as (directed by the government). 423

During normal duty hours/operations, respond to 95% of Emergency Corrective Maintenance 424 (CM) work, also referred to as Work Priority 1 within one (30 min from time of notification). 425 Complete or eliminate emergency condition with labor and/or materials as required within 24 426 hours of notification. 427

After normal duty hours/operations, SP will provide standby or emergency response capability to 428 respond to 95% of Emergency Corrective Maintenance work request within 60 minutes after 429 notification. Complete or eliminate emergency condition with labor and/or materials as required 430 within 24 hours after notification. 431

SP shall provide a projected priority materials list by system (electrical, exterior plumbing etc.) 432 supporting rapid response to Priority 1 activities for Government approval within 60 days contract 433 award. Upon approval, SP will acquire materials and sustain minimum levels. Priority material 434 list will be reviewed/validated annually. 435

2.3. Priority 2A. Plant Operations (Boilers, Chilled Water, Industrial Wastewater 436 Treatment Plant) and Preventive Maintenance (PM). (FO: CLIN X0007) 437

2.3.1. Day-to-day operation of plants is accomplished as work task priority code 2A - Plant 438 Operations work. This category of work allows for simplified recordkeeping under a degree of 439 control and oversight desired by the supervisor. 440

2.3.2. Generally, 2A - Plant Operations work is internally identified, approved, and accomplished 441 with minimized record keeping within NEXGEN-IT as a Facility Operation Facility Project 442 (FOFP). Refer to the AFCEC/COOM BPL for details. 443

2.3.3. The 2A - Plant Operations FOFP can be opened for a full year fiscal year (1 Oct - 30 Sept). 444 These FOFPs are only intended to capture activities directly related to the daily operation of the 445 plant, they are not intended to capture emergency work, 2A - PM, or corrective maintenance. 446

2.3.4. Within the work task priority code of 2A, there are two sub-categories tracked in 447

NEXGEN-IT. 448

• One is “2A – PM” and the other is “2A - Plant Operations” and each have different Program 449 Element Codes (PEC) that translate to funding. Workgroups typically tasked with plant 450 operations, such as the Chilled Water Plant are funded by PEC 79. 451

• Those workgroups not typically assigned plant ops duties are funded by PEC 78. In the end 452 Plant Ops is PEC 79, and normal sustainment activities fall under PEC 78. Priority 2B shall 453 not be used by the SP. 454

2.3.5. Operate, maintain, modify, conduct inspections, repair and replace plant system 455 components. Monitor on a 24-hour, seven-day a week basis. Plants will be operated under 456 appropriate licensing and certifications. 457

2.3.6. Water/Chilled Water. (FO: CLIN X0007) Operate, maintain, repair, modify, and inspect 458 water systems to include Thermal Energy Storage, closed-loop chilled water, boiler water, and 459 fire protection water. Monitor the system on a 24-hour, seven (7) day a week basis, and ensure 460 compliance with DoD, AF, federal, state, local, and environmental regulations. Manage and 461 perform activities and functions related to Thermal Storage operations, and associated tasks. 462 Maintain, repair, replace, and collect data from constant monitoring systems such as, chlorine, pH, 463 conductivity, fluoride, and other water readings, as applicable. 464

2.3.7. Steam Production. (FO: CLIN X0007) The SP shall operate, inspect, test, maintain, repair, 465 and record data for steam plants and ancillary equipment including supply and condensate return 466 piping (excluding systems maintained by others). SP shall meet the requirements of AFMAN 32-467 1068, Heating Systems and Unfired Pressure Vessels, UFC 3-430-07, O&M: Inspection and 468 Certification of Boilers and Unfired Pressure Vessels, with Change 5, UFC 3-430-02FA, Central 469 Steam Boiler Plants, with Change 1, and UFC 3-430-08N, Central Heating Plants, in its entirety. 470 SP shall operate the steam plants to meet thermal heating/cooling load requirements (pressure, 471 temperature, and mass flow rate) to all connected facilities. 472

Perform boiler tune-ups and calibrations IAW 40 CFR 63 Subpart DDDDD and AFMAN 32-473 1068, Heating Systems and Unfired Pressure Vessels. 474

Perform high-pressure boiler inspections IAW AFMAN 32-1068, Heating Systems and Unfired 475 Pressure Vessels. SP shall provide attached boiler notification to 72 ABW/CEIE on the day the 476 boiler starts continuously to process hot water. 72 ABW/CEIE only has 10 days after start up to 477 submit notification to ODEQ and EPA. 478

2.3.8. Compressed Air Loop. (FO: CLIN X0007) SP shall operate, maintain, and repair the 479 compressed air systems including distribution to provide safe, reliable, clean, and dry compressed 480 air. SP shall ensure equipment are operated, repaired and overhauled to meet compressed air load 481 and pressure requirements, maintain 100 PSIG shop air at customer using point and 100 PSIG for 482 breathing air 24-hours-per-day, 7-days-per-week, unless directed by Government. SP shall 483 efficiently operate compressed air systems, including cycling compressors on/off, to ensure 484 minimum energy consumption without detrimental impact to mission. SP shall manage the 485 unfired pressure vessels program IAW AFMAN 32-1068, Heating Systems and Unfired Pressure 486 Vessels. 487

2.3.9. Industrial Wastewater Treatment Plant. (FO: CLIN X0005) The SP shall operate, maintain, 489 inspect, test, and repair primary, secondary, and tertiary plant processes, equipment, sewer system 490 and lift stations. SP’s facility operations, maintenance, solids handling operations, and effluent 491 discharge practices shall comply with all applicable Air Force, federal, state, and local regulatory 492 standards and agreements, including the OPDES Permit OK0000809, and Industrial Wastewater 493 Discharge Permit 0029-FC and Permit 0029-TAC requirements. 494

SP shall maintain the industrial wastewater treatment plant, plant process components and sewer 495 system in an operational condition at all times. The treatment plant shall operate 24-hours-per-496 day, 7-days-a-week, including weekends and holidays. 497

Maintenance personnel shall be crossed trained to perform plant operation duties to maximize the 498 plant efficiency. 499

During winter months, SP shall ensure that all operational and standby equipment, piping, 500 plumbing fixtures, chemical storage tanks and contents, and indoor chemical storage areas and 501 contents are protected from freeze damage. 502

SP shall ensure all operations and maintenance meets the requirements of UFC 3-240-03 and all 503 applicable equipment and process manufacturer specifications. 504

Operate, calibrate, maintain, and repair plant control and monitoring equipment with qualified 505 personnel. Qualified personnel shall be minimum of Control Tech II with SCADA and PLC 506 control experience. 507

Operate the industrial waste treatment plant’s analytical laboratory with qualified personnel to 508 provide formal advanced chemical analysis in support of waste treatment plant operations. SP 509 shall provide laboratory analytical services in support of daily and regular treatment operations, 510 provide laboratory analytical services for purposes of emergency sampling, grab sampling, and 511 sampling in support of any treatment study or batch treatment. SP shall provide capability and a 512 means for performance of laboratory tests including operating, repairing, and maintaining all 513 laboratory analytical systems, equipment, and fixtures. SP shall submit monthly chemical analysis 514 and usage for treatment plant by the first week of each month to the COR or CO’s designated 515 representative. SP shall keep a complete set of laboratory records for all laboratory tests to 516 include: date and time of sampling, type of sample, name of sample, locations of sample test 517 performed, and test results. Laboratory records shall be available at all times. 518

Repair and alter waste treatment plant process piping and tanks in such a manner as to prevent 519 cross connections, using certified personnel. SP shall prevent contamination of the base water 520 supply resources due to back-siphon, infiltration, and flooding in compliance with AFMAN 32-521 1067, Water and Fuel Systems. 522

Perform daily inspections of each industrial waste lift station to determine and correct any 523 discrepancies to ensure continuous operation of the system. 524

React and respond to any changes in the waste stream indicating incursion of waste material 525 including raw plating waste containing chromium or cyanide, aircraft hangar AFFF foam, or any 526 substance which may cause detrimental effect on the waste treatment facility. Mitigate and report 527 incursions of such toxic or hazardous waste from facility collection systems to prevent from 528 exceeding the minimum pretreatment discharge standards that meet the requirements of TAFB 529 19-2 and TAFB 19-3. 530

2.3.10. SP shall ensure all materials are available to support continuous plant operations. 531

2.4. Scheduled Sustainment Corrective Maintenance – Priority 3. (FSRM: CLIN X0001) 532

2.4.1. Work Task Priority Code 3 is maintenance or repair, including repair by replacement, of 533 Real Property that does not require detailed planning, may require capitalization of the Real 534 Property records and is needed to sustain and restore complete functionality. 535

2.4.2. Priority 3A categorizes and prioritizes all work carrying an unabated Risk Assessment Code 536 (RAC) 1-3 or unabated Fire Safety Deficiency (FSD) code 1 and 2. 3A is also scheduled 537 sustainment work for Tier 1 and 2 assets (CVAMP, IDP, AFCAMS, critical utility nodes, 538 statutory requirements, Tactical Mission Dependency Index > 80) as this represents the greatest 539 mission risk if not completed, therefore the highest level of scheduled sustainment work. 540

2.4.3. Respond to and complete all directed Work Task Priority 3A Corrective Maintenance work 541 within 30 calendar days of receipt, excluding material delays unless otherwise approved by the 542 Government. 543

2.4.4. Priority 3B categorizes and prioritizes all work carrying an unabated RAC 4 and 5 or 544 scheduled sustainment work for Tier 3 assets (Company Commander Focus items or Mission 545 Dependency Index 79-69). 546

2.4.5. Respond to and complete all directed Work Priority 3B CM work within 60 calendar days 547 of receipt, excluding material delays unless otherwise approved by the Government. 548

2.4.6. Priority 3C categorizes and prioritizes scheduled sustainment work for Tier 4 assets (all 549 other sustainment work as defined and prioritized through the Facility Utilization Board process). 550

2.4.7. Respond to and complete all directed Work Priority 3C CM work within 120 calendar days 551 of receipt, excluding material delays unless otherwise approved by the Government. 552

2.4.8. The following chart provides guidance on category description and prioritization: 553

2.4.9. Material requirements for all Work Priority 3 Corrective Maintenance work shall be 556 processed for acquisition within 14 calendar days. 557

2.4.10. No more than 50% of any sustainment corrective maintenance, Priority 3s, may be 558 assigned annually to a single Priority 3 sub-category unless approved by the Government. 559 (Example: 75% applied to Work Priority 3C). 560

2.5. Facility Operations Facility Projects (FOFPs). (FO: CLIN X0003) 561

2.5.1. When there is little benefit from the repeated creation of individual Work Tasks for an 562 activity performed throughout the year, Facility Operations Facility Projects (FOFPs) provide an 563 alternative application of the Facility Project Form to reduce this administrative burden. There are 564 also instances where it may not be feasible to create a Work Task for each facility or when 565 essential mission support work is not a sustainment activity performed on real property. For 566 guidance when these situations arise, Pseudo Locations and FOFPs provide the solutions. Details 567 may be found at https://usaf.dps.mil/sites/11252/24048/co support tririga deploy/tririga ops 568 wiki/facility operations facility projects (fofps).aspx and https://usaf.dps.mil/sites/11252/24048/co 569 support tririga deploy/tririga ops wiki/pseudo real property records.aspx. The FOFP process is 570 intended to package Work Tasks shops can use for labor and in some cases materiel, for up to an 571 entire FY. R&O creates FOFPs and their associated Work Tasks on a Fiscal Year (FY) basis; it is 572 done this way for two primary reasons. 573

2.5.2. The following activities are most often recorded on FOFPs: 574

• Snow Removal Operations 575

• Street and Airfield Sweeping Operations 576

• Utility Plant Operations 577

• Work Clearance/AF Form 103 shop support when needed for requirements that are not going 578 to be executed by the Operations Flight 579

• ESP Code or Natural Disaster FOFPs (Go to the ESP Code or Natural Disaster FOFPs 580 library, BPL Page ((https://usaf.dps.mil/sites/11252/24048/co support tririga deploy/tririga 581 ops wiki/esp code or natural disaster fofps.aspx) for more information) 582

2.5.3. The SP will use FOFPs and associated Work Task to track all work in these respective 583 activities IAW Government direction. FOFP work tasks are NOT required to follow established 584 timelines of other corrective maintenance work described above. 585

2.6. Enhancement 4A/4B. (FO/FSRM Funds: CLINs X0001, X0003) 586

2.6.1. Priority 4A/B work is classified as Enhancement and/or discretionary non-real property 587 maintenance work. Enhancement defined as work that is required to enhance missions or 588 infrastructure, therefore NOT sustainment. Because this category does not sustain the 589 installation’s as-is state, provide recommendation and justification for WRWG/WRRB approval 590 decision of execution of Priority 4 work by on-site workforce that shows ROI of accomplishment 591 versus impact to all other. 592

2.6.2. Priority 4A. (FSRM: CLIN X0001) Priority 4A work is classified as Restoration and 593 Modernization or work required for facility/infrastructure enhancement/mission 594 sustainment/support work. These requests could also be for a new mission requirement when an 595 addition (add new) or modification to RPIE is required. Examples include replacement of carpet 596 with different material, lighting upgrades, installation of additional electrical circuits, or repair of 597 aesthetic appurtenances, such as landscape lighting. Work tasks in this category may require 598 capitalization. Coordination is required with the Real Property Officer to make the final 599 determination of whether capitalization is required and if so, SP will create the Draft, Interim and 600 Final DD Form 1354, if required. 601

2.6.3. Priority 4B. (FO: CLIN X0003) Priority 4B work is also classified as discretionary (non-602 RPIE maintenance) work such as Airshows, Ceremonies, etc. 603 https://usaf.dps.mil/sites/11252/24048/co%20support%20tririga%20deploy/tririga%20ops

2.6.4. All Priority 4 work execution (to include execution timelines) must be approved by the 604 Government.