Openet Internet Circuit Solicitation RFQ 19Z11524Q0008.pdf

Openet Internet Circuit Solicitation RFQ # 19Z11524Q0008

TABLE OF CONTENTS

SECTION 1 - THE SCHEDULE

* SF 1449 cover sheet

* Continuation To SF-1449, RFQ Number 19Z11524Q0008 Prices, Block 23

* Continuation To SF-1449, RFQ Number 19Z11524Q0008, Schedule Of

Supplies/Services, Block 20 Description/Specifications/Work Statement

* Attachment 1 to Description/Specifications/Statement of Work, Government furnished

Property

* Attachment 2 CYBERSECURITY SUPPLY CHAIN RISK MANAGEMENT (C-SCRM)

SOFTWARE PRODUCER ATTESTATION FORM

SECTION 2 - CONTRACT CLAUSES

* Contract Clauses

* Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 - SOLICITATION PROVISIONS

* Solicitation Provisions

* Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 4 - EVALUATION

* Evaluation

* Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - OFFEROR REPRESENTATIONS AND CERTIFICATIONS

* Offeror Representations and Certifications

* Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in Part 12

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR12584528

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

5. SOLICITATION NUMBER

19Z11524Q0008

6. SOLICITATION ISSUE DATE

June 6, 2024

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

HarareGSOProcurement@state.gov POC: Joseph A. Anderson

b. TELEPHONE NUMBER (No collect calls)

+2638677011000

8. OFFER DUE DATE/ LOCAL

TIME

June 21, 2024 at 5pm

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: ____ % FOR:

United States Embassy Harare

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

2 Lorraine Drive, Bluffhill Harare, Zimbabwe

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

United States Embassy, Harare 2 Lorraine Drive, Bluffhill Harare, Zimbabwe

United States Embassy, Harare 2 Lorraine Drive, Bluffhill Harare, Zimbabwe 17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

United States Embassy, Harare 2 Lorraine Drive, Bluffhill Harare, Zimbabwe Att: Financial Management Officer

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

Solicitation for Openet Internet Circuit as detailed in SOW on pages 8 to 21 of the Solicitation.

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN ____

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL

ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO

ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

Margaret Mattson 31c. DATE SIGNED mailto:HarareGSOProcurement@state.gov

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: _______________________________

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT 37. CHECK NUMBER

PARTIAL FINAL

COMPLETE PARTIAL

FINAL

38. S/R ACCOUNT NO.

39. S/R VOUCHER NO. 40. PAID BY

41.a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print) 41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41C. DATE

42b. RECEIVED AT (Location)

42c. DATE REC’D (YY/MM/DD) 42d. TOTAL CONTAINERS

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19Z11524Q0008

PRICES BLOCK 23

I. SCOPE OF SERVICES

The Contractor shall complete all work, including furnishing all labor, material, equipment, and services, unless otherwise specified herein, required under this contract for stated services within the time specified herein. The price listed below shall include all labor, materials, overhead, and profit. In consideration of satisfactory performance of all scheduled services required under this contract, the Contractor shall be paid a firm fixed price for all services.

II. BASE PERIOD

The contract will be for a one-year period from the date of the contract award and a notice to proceed.

1. The Contractor shall furnish all engineering, labor, tools, equipment, materials, supplies and services to provide the required circuit as specified under Section 1, hereof.

2. Prices. In consideration of satisfactory performance of the services required under this contract, the Contractor shall be paid a firm fixed price (FFP) per month as stated in the schedule below in USD.

2.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not included in the CLIN rates. Instead, it will be priced as a separate Line Item in the contract and on Invoices. Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. The portions of the solicitation subject to VAT are:

2.2. The firm fixed-prices are in USD

III. PRICING SCHEDULE

Contract Line Item # Description of Services

Number of

Months Monthly Price Total Firm-Fixed

Price

OpenNet – Internet Bandwidth Services for VPN Connectivity at minimum 61,440 Kbps (60 Mbps)

002 Initial Installation (Non- Reoccurring)

SUB-TOTAL

PLUS EXCISE

DUTY (IF

APPLICABLE)

PLUS VAT (IF

APPLICABLE)

GRAND

TOTAL FOR

BASE YEAR

OpenNet – Internet Bandwidth Services for VPN Connectivity at minimum 61,440 Kbps (60 Mbps)

CONTINUATION TO SF-1449, RFQ NUMBER 19Z11524Q0008

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

I. SCOPE OF WORK

The purpose of this firm fixed price contract is to obtain Internet Services for the U.S. Embassy in Harare, Zimbabwe.

The services provided under this Scope of Work (SOW) will be used as the primary connection for Openet, and will be backed up by a backup internet connection, which is currently being provided by Dande Mutande. As a result, only vendors who can provide service along routes independent from those used by Dande Mutande are eligible for consideration.

THIS IS THE LIST OF REQUIRED SERVICES:

Circuit 1: Internet Circuit for VPN Openet – Department of State CIRCUIT NAME: Primary Openet (VPN through the internet) at US Embassy, Harare DESCRIPTION: One (1) dedicated Internet channel at minimum 61,440 Kbps (60 Mbps)

TYPE OF

CIRCUIT:

Dedicated Internet VLAN

BANDWIDTH: 60 Mbps Download / 60 Mbps Upload

CONTENTION

RATIO:

1:1

IP

CONFIGURATION:

Point to Point Link /29 Openet Network Equipment /28 Netbox VOIP Equipment /29

SERVICE

LOCATION:

Demarc Room US Embassy Harare 2 Lorraine Drive Blufhill Harare, Zimbabwe

The circuit provided will be used as the primary Openet connection for the U.S. Embassy. As such, the circuit must be fully diverse from our Backup Openet circuit provided by Dande Mutande. The U.S. Embassy requires an overall SLA on these circuits of 99.6% The majority of traffic on these circuits will terminate in the United States and the selected vendor must be able to provide quality routing from Zimbabwe to the United States.

This circuits shall confirm to the following minimum specifications:

A1 - Service Quality

The Vendor shall provide high quality, direct and unfiltered access to the public internet over the requested circuit with the following characteristics:

A1.1 Handoff The circuit handoff from the provider to the U.S. Embassy should be via Single Mode Fiber connection detailed in A4.1 and A4.2 below, that should terminate into a Patch Panel / Media Converter. The configured Ethernet Port speed should be (10/100/1000) auto negotiate and transmission mode (simplex/duplex) set to Full Duplex.

A1.2 Latency The circuit must provide an average Round Trip Time (RTT) latency of 300ms or less to ASN 6966 as tested from the customer handoff to IP address 169.252.1.30, 169.253.191.242 and

193.158.33.238 over a total of 1000 packets on an unloaded circuit.

A1.3 Latency within Zimbabwe The circuit must provide an average Round Trip Time (RTT) latency of 20ms or less to a recognized public peering point (such as Zimbabwe IX) within Zimbabwe for interconnection with other local ISPs.

A1.4 Packet Loss The circuit must provide for a packet loss of 0.01% (no more than 10 packets lost out of 1000) to ASN 6966 as tested from the customer handoff to IP address 169.252.1.30, 169.253.191.242 and

193.158.33.238 over a total of 1000 packets on an unloaded circuit.

A1.5 Bandwidth The circuit’s bandwidth is the amount or volume of data that may be sent through the circuit, measured in kilobits per second (Kbps), without distortion. Required bandwidth is as specified in the circuit description based on the contention ratio detailed therein. Circuit should be able to achieve full quoted speed to a variety of standard internet speed test services in the United States.

A1.6 Intended Use While the circuit is initially intended as the Primary Openet route, the Embassy may choose to operate with this link as the backup or only connection to the Internet for extended periods of time, to load balance data across this link and other links, or to use the link for a variety of other purposes. Vendor should assume that the circuit will pass traffic at all times, and not only during outages of our primary circuit.

A1.7 Independence from Backup Provider The US Embassy’s Openet Backup provider for Internet Connectivity in Harare is Dande Mutande. To ensure this circuit is able to serve the purpose as the Primary circuit, your organization must demonstrate that they operate infrastructure that is fully independent of Dande Mutande at the time of contract award. It is acceptable for your organization to receive services from Dande Mutande, so long as you also maintain sufficient additional capacity on other routes to support this circuit at normal operating levels even in the event that Dande Mutande suffers an outage.

A1.8 Loss of Redundancy In the event you change the design of your network, your upstream providers, or make other changes increase your reliance on services provided by Dande Mutande, you will immediately inform the US Embassy of these changes, and demonstrate how you plan to maintain sufficient additional capacity on other routes to support this circuit at normal operating levels even in the event that Dande Mutande suffers an outage. If it is no longer possible for your network to offer that level of independence, the US Embassy may elect to terminate the service.

A1.9 Data Transfer Limits The circuit provided must operate without any data volume transfer limits, caps, or quotas. The only limitation on circuit throughput should be the quoted bandwidth of the circuit.

A1.10 Contention Ratio Bandwidth for this circuit should be available at the quoted rate – or a contention ratio as specified in the circuit description. Bandwidth sharing or oversubscription is not acceptable on these circuits.

A1.11 Service Availability This circuit must operate on a 24x7x365 basis, subject to the SLAs detailed within this document.

A1.12 Regulatory Compliance Vendor must directly hold current business and operating licenses to provide the services covered in this RFP. Please provide details and a copy of your licenses from PORTRAZ and other relevant authorities in your response.

A2 – Addressability, Routing and Filtering

A2.1 IPV4 Addressing The Vendor shall provide direct IPV4 connectivity with the number of usable static, public IP address as specified in the circuit description.

A2.2 CIDR Subnetting IP Addresses should be organized into a dedicated CIDR Subnet of the size indicated in the circuit description, and not comingled or bulk-subnetted in with other customers.

A2.3 Network Address Translation Internet Service Provider (ISP) connection must NOT, repeat, NOT use Network Address Translation (NAT).

A2.4 Reverse DNS Provider shall, if requested, provide custom reverse DNS PTR records for the usable customer IP addresses provided for this circuit.

A2.5 Routing The circuit provider must have a direct interconnection (on either a Peering or Transit basis) with a major Internet Service Provider in the United States (Eg: AT&T, CenturyLink/Level3, Verizon, GTT, Sprint, HE).

A2.6 Filtering The circuit must permit the transit of all standard Internet Protocol (IP) protocols including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), Internet Control Message Protocol (ICMP) and Internet Protocol Security (IPSec) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers must not be established, connected, or introduced by the ISP for any Embassy channels.

If there are any existing filters, sniffers, restrictions, or proxies, they must be identified, and removed prior lease line circuit installation.

A2.7 Virtual Private Network (VPN) Traffic Internet Service Provider (ISP) must permit installation of Customer VPN encryption devices on the circuit.

A3 – International Connectivity

A3.1 Overland Connectivity The circuits must be supported by a minimum of two (2) fully diverse fiber optic connections from Zimbabwe to regional undersea cables. To be considered fully diverse, the routing of these overland cables must not exit from Zimbabwe into the same neighboring country. Please provide a detailed map of these connections in your proposal, along with a table indicating (a) Owner/Operator of the physical cable (list all, if multiple segments) (b) circuit speed (c) current average circuit utilization (d) primary or backup route.

A3.2 Undersea Connectivity This circuit must be supported by a minimum of two (2) fully diverse undersea fiber optic cables with geographically diverse routing and landing points. Please list the undersea cables in your proposals, and if you have an ownership stake or direct contract with the cable consortium or if you contract with a third party (please identify them in your proposal) for access to the undersea cable.

A4 – Last Mile Connectivity

A4.1 Fiber Optic Connection to the Service Location The delivery path for the circuit must be fiber optic cable from the provider’s hub in Harare to the US Embassy. Please provide in your response a map of the route these cables will take from your Harare Hub to the service location, including details on any intermediate points of presence.

A4.2 Last Mile Redundancy Connection to the Service Location

It is mandated that the circuit must be delivered to the Service Location via two independent fiber paths that terminate into the US Embassy Demarc Room. The primary fiber path must be provided by and owned by the winning bidder. It is strongly preferred that the secondary path also be owned by the winning bidder but can be provided by a 3rd party last mile provider. In order to satisfy the redundancy requirement, both fiber paths must offer sufficient geographic diversity.

A.4.3 Fiber Distance to active (POP) Point of Presence Last mile runs from the Embassy Demarcation Room, that quickly reach a metro aggregation point on the providers network, which has increased redundancy is preferred, as long runs of fiber to reach an active POP reduces reliability of the circuit, in an environment with constant construction and road works.

A4.4 Ownership & Installation of Fiber Optic Cable Please provide details on who will own and do the physical install the Fiber Optic Cable discussed in your response to A4.1 and A4.2 – either your organization, or a subcontractor (please identify the subcontractor).

A4.5 Maintenance, Testing and Repair of Fiber Optic Cable Please provided details on your Maintenance, Testing and Repair capabilities for the cable discussed in your response to A4.1 – do you conduct this type of work in house, or do you rely on a subcontractor (please identify the subcontractor) to perform this work?

A5 - Monitoring, Alerting & Service Advisories

A5.1 Uptime Monitoring & Alerting The service provider will continuously monitor the condition and performance of the circuit provided to the US Embassy, and collect, log and make this data accessible in real time to the U.S. Embassy through a web based portal.

A5.2 Alerting & Notification for Unplanned Degradation or Failure The service provider will provide notification within 5 minutes of any degradation or failure of the circuit via email, SMS or voice call to identified points of contact on 24x7x365 basis. This includes notifications due to degradation or failure of either last mile, regional or international link, including notices of loss of redundancy and restoration of service.

A5.3 Service Advisories for Planned Events The service provider will provide notification to identified points of contact in advance during business hours via email of any planned network maintenance, repairs or upgrades that would impact the circuit or decrease its redundancy.

A6 –Support, Maintenance and Repair

A6.1 Network Operations & Contact Center

The vendor must maintain a 24x7x365 support operation (such as a Network Operations Center) that is immediately reachable by local telephone and email to request general network status, report outages, or to request circuit specific support, troubleshooting or repair services.

A6.2 Support & Technical Personnel The vendor must have adequate and competent technical support, field support and engineering resources to configure, maintain and repair the circuits under this agreement. Please detail your capabilities in this area and identify any subcontractors used (for example, for fiber optic repairs) or if resources are managed in house.

A6.3 Ticketing System The Vendor must operate a ticketing system to track the status of service requests and provide summaries of the status of service tickets on request of the U.S. Embassy. The ability for the U.S. Embassy to update tickets via email and access to a web portal allowing updates or visibility into ticket status is strongly preferred. Please provide details in your proposal of your capabilities in this area.

A6.4 Local Operational Capabilities Given the current challenging operating environment in Zimbabwe, please detail your company's direct experience providing and managing service to enterprise customers in Harare over the past 24 months. Include details on the stock and procurement strategies for spare or replacement parts of critical network components and supplies. Demonstrated ability to manage the level of economic and regulatory change anticipated during the term of this contract, without service interruption, is a critical competency that will be evaluated as a part of the selection process.

A7 – Service Level Agreement (SLA)

A7.1 Circuit Availability The circuit must have an overall availability, in conformance with the Service Quality indicators detailed in A1, of 99.6% when calculated on the basis of a calendar month. This translates to no more than 3.5 hours of downtime or performance degradation in any given month. Please detail your plans to meet this part of the SLA.

A7.2 Technical Support & Repair Availability – Business Hours During normal business hours, a qualified technician with access to the necessary resources and system to troubleshoot the circuit under this agreement should be available with a delay of no more than 10 minutes via telephone or email, and within 120 minutes for onsite response within Harare. This includes troubleshooting and repair of fiber optic cable breaks. Please detail your plans to meet this part of the SLA.

A7.3 Technical Support & Repair Availability – Off Hours Outside of normal business hours, a qualified technician with access to the resources and systems necessary to troubleshoot circuits under this agreement should be available with a delay of no more than 30 minutes via telephone or email, and within 180 minutes for onsite response within

Harare. This includes troubleshooting and repair of fiber optic cable breaks. Please detail your plans to meet this part of the SLA.

A8 – Service Installation, Activation and Upgrade

A8.1 Initial Circuit Installation The circuit procured under the initial award of this contract will be available, for customer use no later than 30 days of contract signing, or at a later date designated by the U.S. Embassy. Please describe your plans to meet this requirement.

A8.2 Circuit Upgradeability The circuits provided under this contract should be administratively upgradable in 1mbit/sec increments to a minimum of 100mb/sec without needing to replace the underlying hardware.

Please describe your plans to meet this requirement.

A8.3 Modification of Existing Circuits Future modifications to the existing circuit provided under this contract, such as bandwidth increase, additional IP addresses, etc should be activated and available for customer use within 5 business days of a signed amendment of this contract.

A8.4 Installation of New Circuits at an Existing Location New circuits added to this agreement at the same location of an existing circuit should be activated and available for customer use within 10 business days of a signed amendment of this contract.

A8.5 Installation of New Circuits at a New Location New circuits added to this agreement at a different location in Harare with no existing service from the provider should be activated and available, with full redundancy, for customer use within 30 business days of a signed amendment of this contract.

A8.6 Vendor Installation Responsibilities The vendor is responsible for the installation, configuration, security patching and life cycle upgrades for all equipment required to deliver these circuits to the Service Location. This includes pulling required cabling from the street to the designated demarcation point, cabling and mounting any point to point wireless equipment, etc.

A9 - Compliance with 2019 NDAA (National Defense Authorization Act)

A9.1 - Network Compliance with 2019 NDAA

The network devices shall comply with the following characteristics:

Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection. In your proposal, please detail the equipment used in your network for service delivery, back-haul and subscriber management, explicitly identifying equipment make and whether any professional, technical or consulting services are provided by these companies to your organization.

A9.2 - CPE Compliance with 2019 NDAA In accordance with the FY2019 National Defense Authorization Act, no CPE provided under this contract may be manufactured by Huawei, ZTE or Xiaomi. Please detail in your response the make and model of CPE proposed for this service.

II. GENERAL:

Other Provisions (Applicable to All Circuits):

A – Relationship Management

A1.1 – Account Manager The Vendor shall assign a representative to serve as the focal point for all communications and issue resolution between the US Embassy and the vendor. This representative must be readily available and reachable during normal business hours via telephone and email and respond promptly to queries from the Contracting Officer or authorized representatives. The vendor shall provide advance notice and assign an alternate Account Manager during periods where the primary Account Manager is temporarily unavailable.

A1.2 – Technical/ Engineering Point of Contact In addition to the Account Manager, the Vendor shall assign a Technical or Engineering point of contact who is familiar with all technical aspects of the circuits supporting the US Embassy and can serve as a technical point of escalation for issues that are beyond the scope of normal support desk capabilities.

A1.3 – After Hours Contact Outside of normal business hours the Vendor shall make available a named point of contact via phone or email beyond their Network Operations Center who is familiar with the US Embassy account and can coordinate response to urgent issues or issues where the Network Operations Center is unable to resolve the issue to the satisfaction of the US Embassy. This may be the same person as the Account Manager, but is not required to be.

A1.4 – Escalation The Vendor shall provide an escalation matrix which includes senior management for the US Embassy to use to address issues which are not resolved through the normal channels above.

B – Customer Premises Equipment (CPE)

B1.1 Power Voltage All indoor CPE provided under this contract, regardless of location, must accept AC power and be dual voltage (110v/60hz and 220v/50hz) capable. All outdoor CPE must accept power from its indoor components and not require separate outdoor utility feeds.

B1.2 Form Factor for Equipment at the US Embassy All indoor CPE provided under this contract for use at the U.S. Embassy itself shall be rack mountable. Outdoor CPE must be weather proof and provisioned with all necessary mounting hardware and equipment.

B1.3 Form Factor for Equipment at Locations Other than the US Embassy Indoor CPE provided for use at other locations may be either of a table top or rack mount format.

B1.4 Operating Temperature and Humidity Range All provider furnished CPE must have an operating temperature range between 5C to 40C and 5% and 95% relative humidity or better, C – Power, Space and Point of Demarcation

C1.1 Point of Demarcation The U.S. Embassy shall identify, at each service location, a point of demarcation between the service provider equipment and the Embassy’s internal network. This point of demarcation will be the location where all service provider equipment is installed, and the agreed upon point of testing in the event physical troubleshooting is required.

C1.2 Power Provisioning The U.S. Embassy shall be responsible to provide utility and backup power in reasonable amounts to operate vendor CPE. Vendor will not be held liable under the SLA for power failures impacting customer CPE at the service location.

C1.3 Cooling The U.S. Embassy shall provide reasonable cooling and temperature control in the locations where provider furnished CPE are installed that will maintain ambient temperature within a range of 15C to 25C.

C1.4 Physical Space The U.S. Embassy shall provide reasonable rack, wall or table top space as needed for vendor’s indoor CPE.

D – Access for Installation and Repairs

D1.1 Restricted Access The service location and point of demarcation for all circuits delivered under this contract are in restricted access areas controlled by the U.S. Embassy. Approval is required in advance for vendor personnel to access these locations and shall be at all times escorted by approved U.S.

Embassy staff while on site. The vendor shall, in a timely fashion, furnish information requested by the U.S. Embassy about its personnel who need access to these locations.

D1.2 Identification All vendor personnel needing to access a U.S. Embassy location must provide government issued photo identification (NRC or Passport) numbers in advance of their arrival for security review and bring with them the same identifying documents when arriving at a U.S. Embassy location. Failure to provide such documents will result in refusal of entry.

D1.3 Tools Vendor must identify at the time of requesting access to the point of demarcation any tools they will be bringing with them to perform necessary work. Permission to bring any tools or equipment into a U.S. Embassy location must be approved in advance by the Embassy’s Regional Security Officer.

D1.4 Security Screening All personnel performing work at U.S. Embassy locations for the purpose of installation, troubleshooting or repair are subject to the physical security screening and access requirements maintained by the Embassy’s Regional Security Officer, and any tools or items they bring with them will be inspected before being allowed onsite.

E. The Contractor shall coordinate the service and shall be responsible for the technical sufficiency of the circuit, including services necessary to establish, operate, and restore the circuit. The Contractor shall provide all equipment, materials, and supplies required to provide the service.

F. Inspection and Acceptance. Unless specified in the Contract, the Government shall require a period not to exceed 7 days in order to perform testing to determine acceptance of the required circuit under Section I. The U.S. destination point or the U.S. foreign post shall conduct the testing.

G. Term of Contract: Circuits shall be installed and delivered to the Destination Point within the notice periods defined for each circuit in Section I (Eg: A9.1) after written notice provided by the Contracting Officer. Upon successful installation and acceptance by the Government, the Contractor shall be provided, in writing, notice to proceed and shall provide contractual services for a twelve (12) month period, commencing on the date specified in the notice to proceed, or a prorated period of less than 12 months as described in H below.

H. Prorated Period of Performance: The Government may request that the initial period of performance for some circuits be prorated for a period of less than 12 months in order to align termination and renewal dates of various circuits under this consolidated contract.

I. The Contractor agrees that the work and services set forth in this contract shall be performed during the period commencing the effective date of this contract and shall continue through the end of the twelve month period of service, excluding the exercise of any option unless otherwise prorated as agreed between the two parties.

J. Removed

K. An Invoice, suitable for payment, shall contain, but not limited to, the following information:

1. Name of Contractor;

2. Date of Invoice;

3. Original Invoice Number (Consecutive numbers);

4. Contract number;

5. Task or Delivery Order number, as applicable;

6. Government Specific Accounting and Appropriation Data (Funding Cite.)

(Example: 19X0113-2015-X75041-180100-5327-2332);

7. Contract Line Item Number (CLIN) of item or service provided;

8. Description of the item, or service actually provided;

9. Period of performance of service or date item is provided;

10. Block/Space reserved for COR acceptance signature and date;

11. Signature, Name and Phone number of Company representative authorized to sign invoices;

12. Remit to address

13. Name, phone number and Mailing address to whom any disputed invoices should be addressed;

14. Credits with explanation and period covered.

L. The circuit described above is exempt, under Article 34 of the Vienna Convention on Diplomatic Relations, from the Special Access Surcharges or foreign taxes, including Value Added Taxes.

M. Authorized Instruction to Contractor

a. No person or agency other than the Contracting Officer (CO) is authorized to give instruction, orders or directions on behalf of the Government to the Contractor or his employees, unless such person or agency is authorized in writing by the CO to so act. The authority of such person or agency is strictly limited to the written authorization provided by the CO. The duty is upon the Contractor to determine the authority of such person or agency. Any questions regarding the authority of such person or agency should be directed to the CO in writing.

b. Contracting Officer’s Representative (COR): The CO may designate and authorize a representative(s) to act on his/her behalf under this contract. Such representative(s) as may be appointed shall be designated by a letter from the CO and a copy of the letter shall be given to the Contractor. The COR shall represent the CO as specified in his/her delegation of authority letter. The COR shall not be authorized to issue change orders or adjustments.

Changes in the Scope of Work/Specifications or any increase or decrease in the work called for by this contract shall be made by the CO by an executed modification to this contract.

N. Release of Information

1. The Contractor’s organization shall clear with the Information Office listed below any public release of information on this contract. This information includes news stories, articles, sales literature, advertisements, radio-TV spots, etc.

2. The request for public release of information should be addressed to HarareGSOProcurement@state.gov

3. Limited Use of Data and Information. Performance of this contract may require the Contractor to access and use data and information proprietary to the Government agency or agency personnel, or which is of such a nature that its dissemination or use, other than in performance of this contract would be adverse to the interests of the Government or others. The Contractor and Contractor personnel shall not divulge or release data or information developed or obtained in performance of this contract, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor will not use, disclose, or reproduce proprietary data which bears a restrictive legend, other than as required in the performance of this contract. Nothing herein shall preclude the use of any data independently acquired by the Contractor without such limitations or prohibit an agreement at no costs to the Government between the Contractor and the data owner provides for greater rights to the Contractor.

O. Circuit Downtime and Credits mailto:HarareGSOProcurement@state.gov

Credits shall be assessed against the Contractor in those instances where the circuit during any given month or year that fail to achieve and sustain the minimum acceptance standards stated above.

1. Definitions:

Circuit Availability Acceptance Level: Monthly Circuit Availability is computed by the calendar days per month times 24 (hours per day) times the SLA detailed in Section 1 (eg: A8.1) to render an total number of required service hours (example: 31 days x 24 hours x 99.6 =

741.024 Hours out of 744 Hours).

Downtime: That period of time when the circuit becomes non-operational or unusable for communication or transfer of data or failures to meet the minimum acceptance standards. The maximum cumulative Monthly downtime that shall be acceptable for corrective or preventative maintenance shall be as calculated above.

Period of Downtime: Downtime shall commence at the time first attempt for contact is made by the Government (or its representative) to the Contractor’s Point of Contact and shall be annotated on the Remedy Ticket and shall continue until the circuit is returned into Service by the Government.

Downtime Credits: Monetary value returned to the Government for failure to meet the Circuit availability requirements. Downtime Credits shall be assessed based on cumulative downtime time with the minimum assessment being one hour. Downtime credit shall be equal to the hourly or daily rate (as applicable) as identified in the schedule in Section B. There are two

(2) situations when circuit Downtime Credits can be accumulated:

1) Below Availability Level,

2) Extended Downtime.

2. Credit for Circuit Downtime by Situation

Below Availability Level: If the downtime accumulated for a circuit exceeds the allowable amount under the SLA, the Contractor shall grant a hourly credit to the Government for each hour of downtime. Each additional one hour increment or portion thereof will be assessed as an additional hour.

Extended Downtime Credit(s): Cumulative time of more than 18 hours but not greater than 24 hours for any one outage shall be assessed at a daily rate. Any increment of 24 hours beyond the initial 24 hours of any one outage shall be assessed at the standards for the hourly rate up to 12 hours, however between 12 and 24 hours the credit shall be assessed at the daily rate.

3. Exceptions to Cumulating of Downtime

Cumulating of circuit downtime shall include all unscheduled downtime deemed to be the responsibility of the Contractor, with the following exceptions:

a. When the failure to perform arises out of causes beyond the control and without the fault or negligence of the Contractor or Sub-contractor as defined in the Termination for Default clause in Section I of this contract.

b. Malfunction of equipment, frequency fading and interference, errors of commission and/or omission by the Contractor or Sub-contractor, and commercial power surges or failures are considered to be normal hazards of the industry and therefore do not qualify as causes beyond the control of the Contractor or Sub-contractor. The Contractor shall be charged with credits for all reported outages determined “no trouble found” or “came clear while testing” but which exceed 45 minutes.

The Contracting Officer shall make final determination as to whether downtime is the responsibility of the Contractor. If requested by the Contracting Officer, the Contractor shall provide documentation to support claims of excusable downtime. For downtime determined to be the Contractor’s responsibility, the Contracting Officer may elect to assess a credit for each instance of non-performance.

4. Payment Reduction for Downtime Credits

When Circuit Downtime credit(s) is owed to the Government, the total number of creditable hours shall be accumulated for the month and will be deducted from the payment due the Contractor in the month they accrued.

P. Technological Refreshment

After contract award, the Government may; pursuant to FAR clause 52.212-4 - Contract Terms and Conditions –Commercial Items, paragraph (c), Changes; request changes within the scope of the contract. These changes may be required to improve performance or react to changes in technology.

The Contractor may propose for the Government’s technological refreshment, substitutions or additions for any provided products or services that may become available as a result of technological improvements. The Government may, at any time during the term of this contract or any extensions thereof, modify the contract to acquire products which are similar to those under the contract and that the Contractor has, or has not, formally announced for marketing purposes. This action is considered to be within the scope of the contract. At the option of the Government, a demonstration of the substitute product may be required. The Government is under no obligation to modify the contract in response to the proposed additions or substitutions.

Such substitutions or additions may include any part of, or all of, a given product(s) provided that the following conditions are met and substantiated by documentation in the technological refreshment proposal:

a. The proposed product(s) shall meet all of the technical specifications of this document and conform to the terms and conditions cited in the contract.

b. The proposed product(s) shall have the capacity, performance, or functional characteristics equal to or greater than, the current product(s).

c. The proposal shall discuss the impact on hardware, services, and delivery schedules. The cost of the changes not specifically addressed in the proposal shall be borne entirely by the Contractor.

d. Contractor has the right to withdraw, in whole or in part, any technological refreshment proposal prior to acceptance by the Government. Contractor will use commercially reasonable efforts to ensure that prices for substitutions or additions are comparable to replaced or discontinued products. If a technological refreshment proposal is accepted and made a part of this contract, an equitable adjustment, increasing or decreasing the contract price, may be required and any other affected provisions of this contract shall be made in accordance with FAR clause 52.212-4, paragraph (c), Changes, and other applicable clauses of the contract.

Q. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract.

The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold Services.

Performs all internet services set forth in the scope of work.

Page 9 thru 22

All required services are performed and no more than one

(1) customer complaint is received per month.

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS

(DEC 2022) IS INCORPORATED BY REFERENCE. (SEE SF-1449,

BLOCK 27A)

Instructions for 52.212-5

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN 2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by Kaspersky Lab and Other Covered Entities (NOV 2021) (Section 1634 of Pub. L.

115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) ( 31 U.S.C. 3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (AUG 1996) ( 31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78 ( 19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

__ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV 2021) ( 41 U.S.C. 4704 and 10 U.S.C. 4655).

https://www.acquisition.gov/far/part-52#FAR_52_203_19 https://www.acquisition.gov/far/part-52#FAR_52_204_23 https://www.acquisition.gov/far/part-52#FAR_52_204_25 https://www.acquisition.gov/far/part-52#FAR_52_209_10 https://www.acquisition.gov/far/part-52#FAR_52_232_40 https://www.govinfo.gov/link/uscode/31/3903 https://www.govinfo.gov/link/uscode/10/3801 https://www.acquisition.gov/far/part-52#FAR_52_233_3 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_233_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_203_6 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.govinfo.gov/link/uscode/10/4655

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (NOV 2021) ( 41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

_X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (JUN 2020) (Pub. L. 109-282) ( 31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (OCT 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (OCT 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.204-27, Prohibition on a ByteDance Covered Application (JUN 2023) (Section 102 of Division R of Pub. L. 117-328).

_X_ (9) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (NOV 2021) ( 31 U.S.C. 6101 note).

__ (10) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (OCT 2018) ( 41 U.S.C. 2313).

__ (11) [Reserved].

__ (12) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (OCT 2022) ( 15 U.S.C. 657a).

__ (13) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (OCT 2022) (if the offeror elects to waive the preference, it shall so indicate in its offer) ( 15 U.S.C. 657a).

__ (14) [Reserved]

__ (15)

(i) 52.219-6, Notice of Total Small Business Set-Aside (NOV 2020) ( 15 U.S.C. 644).

__ (ii) Alternate I (MAR 2020) of 52.219-6.

__ (16) https://www.acquisition.gov/far/part-52#FAR_52_203_13 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_203_15 https://www.acquisition.gov/far/part-52#FAR_52_204_10 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_204_14 https://www.acquisition.gov/far/part-52#FAR_52_204_15 https://www.acquisition.gov/far/part-52#FAR_52_204_27 https://www.acquisition.gov/far/part-52#FAR_52_209_6 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title31-section6101&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_209_9 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title41-section2313&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_219_3 http://uscode.house.gov/view.xhtml?req=granuleid:USC-prelim-title15-section637a&num=0&edition=prelim https://www.acquisition.gov/far/part-52#FAR_52_219_4 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_6 https://www.acquisition.gov/far/part-52#FAR_52_219_6

(i) 52.219-7, Notice of Partial Small Business Set-Aside (NOV 2020) ( 15 U.S.C. 644).

__ (ii) Alternate I (MAR 2020) of 52.219-7.

__ (17) 52.219-8, Utilization of Small Business Concerns (SEP 2023) ( 15 U.S.C. 637(d)(2) and (3)).

__ (18)

(i) 52.219-9, Small Business Subcontracting Plan (SEP 2023) ( 15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (NOV 2016) of 52.219-9.

__ (iii) Alternate II (NOV 2016) of 52.219-9.

__ (iv) Alternate III (JUN 2020) of 52.219-9.

__ (v) Alternate IV (SEP 2023) of 52.219-9.

__ (19)

(i) 52.219-13, Notice of Set-Aside of Orders (MAR 2020) ( 15 U.S.C. 644(r)).

__ (ii) Alternate I (MAR 2020) of 52.219-13.

__ (20) 52.219-14, Limitations on Subcontracting (OCT 2022) ( 15 U.S.C. 637s).

__ (21) 52.219-16, Liquidated Damages—Subcontracting Plan (SEP 2021) ( 15 U.S.C. 637(d)(4)(F)(i)).

__ (22) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (OCT 2022) ( 15 U.S.C. 657f).

__ (23)

(i) 52.219-28, Post Award Small Business Program Rerepresentation (SEP 2023)( 15 U.S.C. 632(a)(2)).

__ (ii) Alternate I (MAR 2020) of 52.219-28.

__ (24) 52.219-29, Notice of Set-Aside for, or Sole-Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (OCT 2022) ( 15 U.S.C. 637(m)).

__ (25) 52.219-30, Notice of Set-Aside for, or Sole-Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (OCT 2022) ( 15 U.S.C. 637(m)).

https://www.acquisition.gov/far/part-52#FAR_52_219_7 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_7 https://www.acquisition.gov/far/part-52#FAR_52_219_8 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_9 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_9 https://www.acquisition.gov/far/part-52#FAR_52_219_13 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_13 https://www.acquisition.gov/far/part-52#FAR_52_219_14 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_16 http://uscode.house.gov/browse.xhtml;jsessionid=114A3287C7B3359E597506A31FC855B3 https://www.acquisition.gov/far/part-52#FAR_52_219_27…