OMEE VII - PWS.pdf

To Section C - Descriptions and Specifications

PERFORMANCE WORK STATEMENT

SECTION C-1

GENERAL INFORMATION

1.0. SCOPE OF WORK. The contractor shall provide all personnel, equipment, tools, vehicles, materials, supervision, subcontracts, and other items and services necessary to perform all operations, maintenance and repair and facility management support tasks and functions for medical treatment facilities at the [SERVICE] [SITE] [MEDICAL TREATMENT FACILITY TYPE], [INSTALLATION] [STATE]. Work shall be performed to the standards in this contract, the NFPA, The Joint Commission (TJC), and all other applicable codes and regulations to ensure full TJC compliance. The award for services under this scope of work shall be limited to the services identified in the contract line items awarded in the task order and its modifications. In the event of a conflict between this paragraph and any other term or provision of the scope of work, this paragraph shall prevail.

1.1. OPTIONAL SERVICES. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform all optional services, when authorized, as specified below. The contractor shall be advised that these optional services may or may not be exercised at the discretion of the Contracting Officer (KO). Optional services for this task order are summarized as follows:

1.1.1. Option A – [TBD]. This optional work is described in Attachment A of this PWS.

1.1.2. Option B – [TBD]. This optional work is described in Attachment B of this PWS.

1.1.3. Option C– [TBD]. This optional work is described in Attachment C of this PWS.

1.2. OTHER FACILITIES AND SERVICES. To support the needs of the customer in the future, additional facilities and incidental ancillary support services may be added to the task order.

Such services constitute entomology and pest control services, snow and ice removal services, grounds maintenance, environmental and laundry services, environmental compliance services, biomedical equipment maintenance, engineering studies, additional RPIE inventories, etc. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services necessary to perform all optional services, when authorized. The services for these added facilities or services may be accomplished via service order until the formal contract modification process can be completed.

1.3. FACILITIES TO BE MAINTAINED. The medical treatment and ancillary facilities to be

NOTE: Optional services for any of the MTFs for any of the DoD services may include other services, such as hospital aseptic services, grounds maintenance, entomology services for medical facilities, medical equipment maintenance and repair, snow and ice removal and control, or other specialized O&M services.

maintained as part of this task order are identified in Technical Exhibit TE-1.0, List of Facilities, included as part of this PWS.

1.3.1. Firm-Fixed Price (FFP) Facilities. Technical Exhibit TE-1.0, List of Facilities, typically includes a Table TE-1.1 listing those facilities that are currently in use and are to remain in use the duration of this task order (Base Performance Period plus Option Performance Period X-Y). The contractor shall assume full O&M responsibility for these facilities no later than the on-site start date of the task order.

1.3.2. Corrective Maintenance (CM)-Only Facilities. Technical Exhibit TE-1.0, List of Facilities, typically includes a Table TE-1.2 listing those facilities that are currently in use and are not included in the FFP work under the task order. For those Table TE-1.2 facilities, the contractor may be required to perform unscheduled maintenance and repairs in these facilities when authorized by a service order approved by the authorized Ordering Officer (OO) or approved by the task order’s KO.

1.3.3. Facilities under Renovation. Site conditions, including any facilities renovations occurring during the OMEE contractor’s task order performance, will be determined during task order development.

1.4. EQUIPMENT TO BE MAINTAINED. Equipment to be maintained under an OMEE task order will be identified during task order development. MTF equipment information will typically be presented via the following Technical Exhibits: TE-2.0, RPIE Equipment and Risk Factor Summary, TE-3.0, RPIE Detailed Inventory, and, TE-4.0, RPIE PM Requirements. At a minimum, RPIE inventory information will be provided for those FFP facilities where the OMEE contractor has full O&M responsibility.

1.5. TECHNICAL EXHIBITS. The following technical exhibits are typically included as part of an OMEE task order:

TE NO. TE TITLE

TE-1.0 List of Facilities TE-2.0 RPIE Equipment and Risk Factor Summary TE-3.0 RPIE Detailed Inventory TE-4.0 RPIE PM Requirements TE-5.0 Government Task Order Points of Contact TE-6.0 Required Submittals, Records & Reports TE-7.0 Government Furnished Facilities TE-8.0 Site Boundary Map TE-9.0 USAF Energy Flight Plan TE-10.0 Water Treatment Data Configuration Guide TE-11.0 Water Treatment Data Entry Guide TE-12.0 EM 385-1-1 Variance TE-13.0 Operations & Maintenance Program Review TE-14.0 RPSS Nomenclature Report

1.5. CONTRACTOR PERSONNEL. The contractor shall have knowledge of and comply with all codes, standards, directives, and criteria governing the operation, maintenance and repair of medical treatment facilities, including, military requirements, the TJC, NFPA, Occupational Safety and Health Administration (OSHA) and the Unified Facility Criteria (UFC), and other applicable federal, state, and local codes. The contractor shall remain abreast of any changes which impact any of the facilities covered under this contract, and shall notify, in writing, the KO, Facility Manager (FM) and the Contracting Officer Representative (COR) when modifications are required to maintain code compliance. The contractor personnel shall participate in activities of the MTF that are designed to meet the requirements of TJC pertaining to Process Improvement (PI) programs.

These include the participation in a comprehensive PI program for the services required including PI monitors, data collection, report preparation and presentation. The COR will recommend training when appropriate as a result of quality improvement monitor findings, or request substitution with a more qualified candidate.

1.5.1. Contractor Key Personnel. Key positions for this task order include the Contract Maintenance Manager (CMM), Safety and Health Officer (SHO) / L1, and O&M Program Review Team Leader. Requirements for these key positions are as follows:

1.5.1.1. Contract Maintenance Manager. The contractor shall provide a CMM who shall be responsible for the performance of the work. The CMM shall be designated in writing to the KO prior to the task order start date. The CMM shall have full authority to act for the contractor on all task order matters relating to daily operation of this task order.

1.5.1.1.1. CMM Duty Hours. The CMM shall be onsite during normal duty hours (currently Monday-Friday, 0700 to 1600). After normal duty hours, the CMM shall respond to the MTF for situations requiring their presence on-site within (1) one hour. The CMM shall also be reachable, by the Facility Management staff, on their company cell phone during normal duty hours and after normal duty hours, on a 24/7/365 basis. Whenever the CMM is contacted regarding an emergency situation, the CMM shall immediately provide guidance to contractor personnel and then contact the COR and FM.

1.5.1.1.2. CMM Absence. The CMM shall notify the COR, in writing, of planned or unplanned absences of one (1) workday or more. Notice shall be provided a minimum of one (1) week in advance of planned absences and within one (1) workday of unplanned absences. The CMM shall provide the name of the interim personnel who shall be performing CMM duties and responsibilities during the absence. Any proposed interim personnel shall meet all respective key personnel requirements, including being on-site during required normal duty hours.

NOTE: Technical Exhibits TE-9.0 through TE-11.0, and TE-13.0-through TE-14.0 are typically included in Air Force MTF solicitations. Other technical exhibits may be added to the above list depending on MTF mission requirements. Technical requirements will be identified during PWS development.

1.5.1.1.3. CMM Qualifications and Experience. The Contract Maintenance Manager shall be technically qualified in the field of Healthcare Facilities Maintenance Management and should have five (5) years’ experience in medical/health care (bedded-inpatient) facility operations and maintenance, including the supervision of a diversified work force responsible for 24-hour (24/7/365) operations, maintenance and repair of medical facility systems. The individual should have formal training related to the Joint Commission (Environment of Care /Life Safety Code standards). The CMM should also have working experience with NFPA, EPA, TJC, OSHA codes and standards. The CMM should have 5 years’ experience with The Joint Commission compliance (maintenance and documentation [including all DMLSS work requests and all supporting testing/certification/verification (in-house or subcontracted) documentation] requirements for Environment of Care (EOC) and Life Safety (LS) compliance) as required for healthcare facilities.

The CMM and alternate must be able to read, write, speak, and understand English. The Government has the right to review the proposed PM/CMM’s and alternate’s qualifications and provide input to the KO prior to CMM final placement. An American Society for Healthcare Engineering (ASHE) Certified Healthcare Facility Manager (CHFM) certification for the CMM is desirable.

1.5.1.2. Safety & Health Officer (SHO). The contractor shall provide a SHO to be responsible for all O&M activities supported as part of this task order. The SHO shall meet the requirements in paragraph 1.7.1.1 and subsequent paragraphs.

1.5.1.3. OMPR Team Leader. The contractor shall provide an OMPR Team Leader in accordance with TE-12.0, O&M Program Review.

NOTE: Paragraph 1.5.1.1.3 above is the typical AFMSA CMM Qualifications and Experience for a hospital. For a medical clinic, CMM qualifications and experience would typically read as follows: “The CMM shall be technically qualified in the field of Healthcare Facilities Management and shall, as a minimum, have two (2) years’ experience in a business occupancy medical facility operations and maintenance and minimum five (5) years’ experience servicing and/or renovating commercial buildings, including supervision of a diversified work force responsible for operations, maintenance and repair of commercial building infrastructure systems. The CMM shall be familiar with the various codes and standards applicable to the O&M tasks covered by the PWS, TJC, NFPA, EPA, and OSHA codes and standards. An American Society for Healthcare Engineering (ASHE) Certified Healthcare Facility Manager (CHFM) certification for the CMM is desirable. The CMM shall be able to read, write, speak, and understand English.”

NOTE: Contractor Key Personnel requirements are identified during PWS development and could also include, but not be limited to: O&M Supervisor, Service Order Manager, Quality Control Manager, and Central Plant Manager.

1.5.1.4. Departure of Key Personnel. The contractor shall notify the COR and KO at least two

(2) weeks in advance of an impending departure, or within one (1) calendar day after an immediate departure, of any key personnel during the performance of the task order. Upon notification to the COR and KO, of an impending departure, the contractor shall propose their plans to provide a replacement, including any plans that includes using interim personnel, at no additional cost to the Government, until a permanent replacement is approved. Any proposed interim personnel shall be on site within one (1) calendar day of the key position being vacated and shall meet all respective key personnel requirements, including being physically present during required normal duty hours.

Resumes, and any applicable certifications, for interim replacement personnel are required to be submitted for review and approval by the COR. Resumes, and any applicable certifications, for permanent replacement key personnel shall be presented soon as available. Resumes, for permanent replacement key personnel, will be reviewed by the Government, to include designated COR(s) and Facility Manager, who shall provide input and recommendations to the KO. The proposed permanent replacement may not assume the responsibilities of the position until approved by the KO. A permanent key position replacement shall be on site within thirty (30) calendar days.

1.5.2. Background Checks. The contractor shall ensure that all potential employees have a background check performed by local law enforcement authorities prior to employment under the terms of this task order. The contractor shall not employ any individual whose background indicates an unacceptable threat to life, health and safety of patients, staff, visitors and/or government property. The contractor shall not employ any person for work on this task order if such person is identified to the contractor by the KO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. The Government reserves the right to deny contractor personnel access to the facility/installation.

1.5.3. Reading and Understanding Operating Instructions. Operators of any equipment or vehicles shall be able to read and understand the signs, signals, and operating instructions in use in accordance with EM 385-1-1. Where reading, understanding, and discussing safety and environmental warnings are an integral part of a contractor’s employee’s duties, that employee shall be able to understand, read, write, and speak English.

1.5.4. Physical Qualifications of Employees. All contractor personnel shall be physically, medically qualified for performing the duties to which they are assigned. The contractor, in accordance with the EM 385-1-1, shall consider, at a minimum, personnel strength, endurance, agility, coordination, and visual and hearing acuity. Employees shall meet the physical requirements for specific job tasks and hazards as required by the EM 385-1-1, the position, the job description, the contractor’s Activity Hazard Analysis (AHA), and applicable federal requirements.

1.5.5. Communications. The contractor shall ensure that all contractor personnel maintain open and professional communications with members of the MTF. During the time the contractor or its subcontractors are performing any work on any base, the contractor shall have a representative present on the work site capable of speaking English.

1.5.6. Appearance and Identification. Contractor personnel shall present a neat appearance and be easily recognized as contractor personnel. Contractor personnel shall identify themselves as contractors at all times, such as when attending meetings, answering government telephones, or working in situations where their actions could be construed as official government acts. The contractor shall provide each employee with an identification badge that includes the employee's name, employee's photograph, and name of the contractor. Identification shall be available and visible at the time of employment and shall be worn or attached to the outer garment. Contractor personnel shall be free of body odor and wear clean clothing each day. No perfumes shall be worn in the medical center. Fingernails shall be clean and free of dirt and hair must be neatly combed.

Jewelry must be kept to a minimum. At no time should jewelry be worn that creates a safety/OSHA risk.

1.5.7. Licensing, Qualifications and Experience Requirements. The contractor is responsible for ensuring all personnel have the required qualifications and, if applicable, have the required current and valid professional certifications and licenses in compliance with host nation, federal, state, local requirements, ordinances, laws, or other requirements imposed by state agencies, courts or localities. Journeymen, craftsmen, and trades persons shall have a minimum of three

(3) years’ experience in healthcare facilities. All journeymen, craftsmen, and trade staff hired by the contractor, including subcontractors, shall meet all qualification requirements required by their position within six (6) months of hire. During that six month period where a journeyman, craftsman or trades person is working towards full qualification compliance, the contractor may employ interim in-house or subcontractor personnel to accomplish PWS requirements at no additional cost to the Government. However, the contractor is not relieved of complying with the licensing and certification requirements of the task order and all interim personnel shall fully comply with all qualification requirements at the start of on-site employment. The contractor shall ensure all certificates, licenses, permits and bonds are kept current throughout this task order.

Associated expenses shall be borne by the contractor. Copies of all applicable qualifications shall be maintained on site and made available to the COR immediately upon request.

• Any personnel designated to repair and test backflow prevention devices shall be certified by the State.

• Any personnel handling refrigerants shall be certified in accordance with the EPA 608 refrigerant rules as specified in the Clean Air Act.

• Any personnel performing work on electrical systems shall be qualified persons as defined by NFPA 70 and 70E.

• Any personnel operating, inspecting, testing maintaining, repairing, or modifying site power generation and UPS equipment shall be OEM qualified and trained.

• Any personnel performing work on fire alarm or suppression systems shall be NICET

Certified in accordance with UFC 3-601-02.

• The contractor shall have at least one management level position and two (2) journeymen level positions participate in and complete OEM-sponsored training for covering the basic fundamentals of firestopping and proper selection of tested firestop systems. Training should also provide an overview of firestop systems used for maintaining or regaining the fire resistance rating of a fire separation and includes discussions on testing standards, fire classified floor boxes, poke-thru devices, and through-wall penetration systems. A copy of the associated training certificate shall be provided to the COR prior to the completion of the Transition Period.

• Any personnel operating, inspecting, testing maintaining, repairing, or modifying the nurse call systems be OEM qualified and trained.

• Any personnel performing work on medical gas, vacuum, waste anesthetic gas disposal (WAGD), and medical support gas systems shall be qualified as defined by NFPA 99 and certified as defined in ASSE 6040.

• Any personnel operating, monitoring, repairing, or modifying any of the Building

Automation Systems (BAS) shall be OEM qualified and trained.

• Contractor personnel, or subcontractors, providing inspection, testing, maintenance, or repair services associated with pneumatic tube, linen, and trash systems shall be factory certified for subsystems to include transport tubes, shafts and ducts, transport control/alarm systems, fire alarm and fire suppression.

• The contractor shall at least two (2) craftsmen designated in writing as Fuel Tank

Custodians. These personnel shall be required to attend Initial and Annual Refresher Tank Custodian training through the [SITE] AFB Fuels Squadron. This training will be coordinated by the COR.

• Any personnel performing work on HVAC systems shall be certified by a nationally recognized HVAC certification program (i.e., North American Technician Excellence (NATE) certification or ESCO Institute HVAC Excellence Professional Level Technician Certification

1.5.7.1. For those trades not specifically cited, appropriate qualifications shall be demonstrated by any of the following:

Journeyman card for respective trade provided through a recognized apprentice program, state certification for the respective trade, Current or lapsed state contractor's license for the respective trade, Evidence of passing the International Code Council (ICC) national journeyman or master certification exam (i.e., electrician, HVAC mechanic, plumber), Nationally recognized certification program, Documented military journeyman level or higher experience in the respective trade, as identified on a DD214.

1.5.7.2. Subcontractors. Any subcontractors utilized to perform maintenance, repair and inspection tasks on facilities, systems, or equipment, including, but not limited to, elevators, boilers, chillers, fire alarm/suppression systems, electrical substations, and rooftop air handling units, shall be qualified, certified and licensed to perform that work. A copy of the qualifications, certifications shall be provided to the COR as requested.

1.5.8. Employment Restrictions. The contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest or the appearance of a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of Defense (DOD), either military or civilian, unless such persons seek and receive approval according to DOD Directive 5500.7, Joint Ethics Regulations (JER). The contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106, Air Force Industrial Labor Relations Activities.

1.5.9. Minimum Staffing. The contractor shall maintain minimum staffing to meet contract requirements. Failure to maintain required staffing at minimum levels with qualified individuals shall constitute a failure to meet a specified contract requirement. Such failure, as well as delays in work performance due to that failure, is unacceptable and will reflect negatively on performance evaluations. Minimum staffing position vacancies shall not exceed one (1) calendar day for any interim personnel and shall not exceed thirty (30) calendar days for a permanent replacement. All interim and permanent journeymen, craftsmen, and trade staff hired by the contractor, including subcontractors, shall meet all qualification requirements of their respective positions when reporting for duty and assuming position responsibilities. The contractor shall have the following minimum staffing:

1.5.10. Health Requirements.

1.5.10.1. Health Records. The contractor shall provide to the COR all information necessary to maintain medical facility records in accordance with TJC as applicable, OSHA, National Institute for Occupational Safety and Health (NIOSH), and Centers for Disease Control (CDC) employee health records requirements. The MTF employee health policies and regulations shall apply.

1.5.10.2. Pre-employment Physical Examinations and Immunizations. The contractor shall be responsible for pre-employment physicals and immunizations for contractor personnel, to include immunizations/shots prescribed by the MTF policies. Personnel who may have occupational exposure to blood or body fluids, or other potentially infectious materials, should receive the Hepatitis B vaccine, or sign an informed voluntary declination letter to be maintained by the contractor in the employee's health record with a copy provided to the MTF for MTF records, or

NOTE: Minimum staffing is site-specific. Typically, the minimum staffing identified by the Government may include, but not be limited to, required management and administrative staffing, specific minimum trades requirements for a specific shift, minimum Central Plant staffing required by regulation, or minimum staffing requirements for an outlying site.

However, the minimum staffing requirements identified by the Government may not represent the total staffing requirements to meet contract requirements. It is left to the prospective task order bidders to determine total staffing requirements to meet contract requirements.

have documented immunity to Hepatitis B infection. Employees who sign declinations may change their minds at any time and receive the Hepatitis B vaccine. In addition to immunizations/shots required as pre-employment requirements, contractor personnel identified by the MTF Infection Prevention Office shall receive government-provided shots. Contractor personnel who have received immunizations/shots from other sources shall provide proof of immunizations to the COR. Pre-employment immunizations and medical examination requirements prescribed by the MTF may be provided by the MTF to the contractor before task order full service start.

1.5.10.3. Other Requirements for Physical Examinations. The MTF Commander, or his designated representative, may require nose and throat cultures and blood samples from contractor personnel when required by the Infection Prevention Office. The MTF Commander reserves the right to have any contractor employee re-examined during the term of the task order. Medical examination requirements prescribed by the MTF will be provided by the MTF to the contractor before task order full-service start.

1.5.10.4. Medically Unfit Employees. The MTF Commander, or his designated representative, may designate an employee as medically unfit for work. When an employee has been designated as medically unfit for work, the employee shall be sent home by the contractor. The employee shall not return to work until re-examined by a contractor-selected physician or, if applicable, the appropriate MTF physician, and given a release to work statement. The COR will notify the contractor before task order full service start of the MTF policies.

1.5.11. Security Requirements. Security requirements shall include but not be limited to base pass requirements, contractor badge requirements, and security clearance requirements. Specific security requirements are as follows:

1.5.11.1. Base Access and Identification Requirements. The contractor shall ensure each employee obtains the required identification items as applicable for access of contractor personnel, privately owned vehicles and contractor owned/leased vehicles. The contractor personnel and any of their approved subcontractors entering any military installation shall abide by all security regulations and shall be subject to security checks enacted by the Department of Defense.

1.5.11.2. Vehicles. Service vehicles, including privately-owned vehicles (POVs), used in the performance of this contract shall be legibly and conspicuously marked with the contractor’s name.

Markings shall be placed on both sides of the vehicle. Magnetic signage is acceptable. Also refer to paragraph 4.2.

1.5.11.3. Uniforms. Contractor personnel shall wear a clearly identifiable uniform, provided by the contractor, with the company’s name visible on the fabric (e.g., embroidery, etc.) while on MDG facilities and grounds.

1.5.11.4. MTF-Provided Identification Badges. Facility Management may issue a hospital specific identification badge to the contractor and subcontract personnel. Badges shall be worn or attached above the waist on the outer garment while on MDG facilities and grounds.

1.5.11.5. Contractor-Provided Identification Badges. The contractor shall provide each employee with an identification badge that includes the employee's name, employee's photograph, and name of the contractor. Identification shall be available at the time of employment and shall be worn or attached, at all times, to the outer garment above the waist, and clearly visible.

1.5.11.6. Listing of Employees. The contractor shall maintain a current listing of employees. The list shall include employee name, position title, and assigned shift if applicable. This list shall be validated by the contractor and provided to the COR within fifteen (15) calendar days after start of on-site contract performance. An updated listing shall be provided within one (1) day upon change of employees.

1.5.11.7. Antiterrorism and Operational Security (AT OPSEC) Requirements. The contractor shall comply with AT OPSEC requirements as set forth in AFI 10-701 and all MTF requirements.

1.5.11.7.1. All contractor employees requiring network access, shall complete AT Level I awareness training with thirty (30) calendar days after task order award. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR within five (5) calendar days after completion of training. AT Level I awareness training is available at the following website:

https://jko.jten.mil/courses/atl1/launch.html /.

1.5.11.7.2. Additionally, all contractor employees, as required, must complete annual OPSEC awareness training within thirty (30) calendar days after task order award. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR within five (5) calendar days after completion of training. OPSEC awareness training is available at the following websites:

https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html.

1.5.12. Training. The contractor shall provide both general and specific personnel training as set forth in this task order. Contractor personnel shall also participate in MTF-provided training.

Specific requirements are as follows:

1.5.12.1. MTF-Provided Training. Contractor employees shall be required to attend MTF provided in-service training (e.g., Newcomer’s Orientation, Infection Prevention, Blood-borne Pathogens, etc.). Completion of MTF provided training should be documented by the MTF and a copy of the documentation provided to the contractor for the employees personnel records.

Training requirements prescribed by the MTF will be provided by the MTF to contractor staff within thirty (30) days from start of employment and recurring as deemed necessary.

1.5.12.2. Contractor-Provided Training. Contractor shall provide all training required by federal, state, and local laws and directives, as well as meet regulatory agencies. These regulatory agencies include, but are not limited to, NFPA, OSHA, CDC and the EPA. Additionally, the contractor shall provide ongoing training for employees to ensure the highest level of service and code compliance. The contractor shall ensure that employees obtain training necessary to maintain skilled trade licenses and manufacture training updates on building automation systems, OSHA Hazards training. Copies of all applicable training certificates or completion reports shall be maintained on site and made available to the COR immediately upon request.

http://www.iad.gov/ioss/ http://www.cdse.edu/catalog/operations-security.html

1.5.13. Reporting of Contractor Wage Rates for Unscheduled Work. Consistent with all other contract terms, all Service Contract Act (SCA), Davis-Bacon Act (DBA), and professional wage rates in effect at the time of the award of the task order, and any awarded options, shall be held firm for the specified performance period. This includes labor costs for all preventive and unscheduled work, and any optional services, regardless of when funds are applied to the task order. Within ten (10) duty days of the initial task order award, and award of any subsequent optional performance period, the contractor shall provide an excel spreadsheet constructing the loaded wage rate for all regular and overtime hours for each SCA, DBA, Collective Bargaining Agreement (CBA) and professional category anticipated during the specified performance period. Spreadsheet shall be provided to the U.S. Army Engineering and Support Center, Huntsville (CEHNC), Operations and Maintenance Engineering Enhancement (OMEE) office in accordance with TE-6.0, Required Submittals.

1.6. FACILITIES OPERATION & MAINTENANCE PLAN (FOMP). The contractor shall submit a FOMP, to CEHNC OMEE and COR, in accordance with the DID OMEE0004 of the base contract and the schedule shown in TE-6.0, Required Submittals. Each page shall be numbered and dated. The submittal date shall be reflected on the title page, and all pages of the each FOMP submittal shall reflect this date. After government approval of the final submittal, any revised pages shall reflect the date that those pages were revised.

1.7. SAFETY. The contractor shall establish and maintain a safety program consisting of education, training and enforcement of safety standards. The contractor shall comply with OSHA, AFI 91-203, Air Force Consolidated Occupational Safety Instruction, AFI 91-301, Air Force Occupational and Environmental Safety, Fire Protection and Health (AFOSH) Standards, EM 385-1-1 or EM 385-1-1 Variance, and MTF safety standards and guidelines, to include the MTF’s Environment of Care Plan. Initial MTF-specific safety orientation training will be provided by the Government.

1.7.1. Accident Prevention Plan. The contractor shall submit an Accident Prevention Plan (APP), including all necessary Activity Hazard Analysis (AHA), to CEHNC OMEE and COR, in accordance with the DID OMEE0001 of the base contract and the schedule shown in TE-6.0, Required Submittals. AHAs are required, at a minimum, for all Assembly Categories identified in the RPIE inventory provided in TE-2.0 through TE-4.0. For example, at a minimum, one AHA is permitted for Fire Alarm Devices (D401002) covering heat detectors, smoke detectors, audio alarms, visual alarms, manual pull/push stations, etc. A copy of the plans shall be maintained on-site by the contractor. If any activity, to include an activity associated with a service order, requires an additional plan, program or AHA, that is not currently included in the approved APP, the contractor shall be responsible for updating the APP. All APP addendums shall be submitted to CEHNC OMEE for review and approval. Refer to paragraph 5.4.6, Service Order Processing for additional requirements concerning AHAs.

1.7.1.1. Safety and Health Officer. The APP shall designate all Safety and Health Officers (SHOs). The contractor shall provide a L1 SHO to be responsible for all O&M activities supported as part of this task order. The contractor shall adhere to the EM 385-1-1 or the requirements provided in TE-11, EM 385-1-1 Variance.

1.7.1.1.1. EM 385-1-1 Variance Overview. The contractor shall be responsible for ensuring that an appropriately qualified SHO is assigned to each worksite and office location as required to implement their safety program. The EM 385-1-1 Variance establishes three (3) SHO Levels (L1, L2 and L3), and the on-site Competent Person Level of the SHO assigned by the contractor for all work activities and conditions shall be commensurate to the degree of risk so as to fully ensure the safety and health of employees and others at the work site at all times. The contractor shall note that the EM 385-1-1 Variance is based on a two (2) year period extending from 1 April 2026 to 1 April 2028, with a one (1) year period after that. For the purpose of this task order, the contractor shall assume that the variance is in effect during the entire task order.

1.7.1.1.2. The contractor shall also demonstrate that the L1 SHO, required as key personnel, meets the following experience and qualifications:

• OSHA 30-hour training certificate or training card;

• Resume or certificates demonstrating, for a minimum of the last five (5) years, the SHO has maintained competencies through 8-hours of formal safety and health related training per year;

• Resume demonstrating five (5) years of continuous safety experience in supervising or managing general industry/construction/O&M, including managing safety programs or processes or conducting hazard analyses and developing controls.

Evidence of training shall be maintained on site and made available to the COR and/or the MTF Safety and Health Officer immediately upon request.

1.7.2. Damage to Government Property. The contractor shall have procedures to record and report promptly to the COR all available facts relating to each instance of damage to government property or injury to either government or contractor personnel. The contractor shall immediately secure and protect any accident scenes or wreckage until released by the accident investigative authority through the COR. The contractor shall cooperate and assist Government personnel in conducting an accident investigation.

1.7.3. Monthly Safety Report. The contractor shall submit a USACE Prime Contractor Monthly Record of Work Related Injuries and Exposure Hours no later than (NLT) ten (10) calendar days after the end of the reporting month to CEHNC OMEE. Further guidance concerning this report can be found at: http://www.hnc.usace.army.mil/Missions/Command-and-Staff-Offices/Safety- Office/

1.8. QUALITY CONTROL. The contractor shall establish and maintain a Quality Control Program that ensures that all requirements of the contract are met as specified.

1.8.1. Quality Control Manager. The contractor shall designate a Quality Control Manager (QCM), who shall have overall responsibility for the contractor’s quality control management program. The designated QCM may be stand-alone or dual-hatted with other key personnel, or any other qualified contractor employee. Note that the CMM shall not be dual-hatted. It is allowable for the designated QCM to be a qualified prime or subcontractor personnel. For http://www.hnc.usace.army.mil/Missions/Command-and-Staff-Offices/Safety-outside of the contiguous United States, it is also allowable for the designated QCM to be a local national. However, if the designated QCM is subcontractor personnel, the contractor shall demonstrate, in their proposal, the chain-of-command, and clearly state their understanding of the CMM (prime contractor) being ultimately responsible for the management and execution of the Quality Control Program. If the duties of the QCM are fulfilled as an additional responsibility (i.e., dual-hatted assignment), these collateral duties shall not overcome, inhibit or restrict the effective administration of the Quality Control Program. The QCM, or designated alternate, shall be present on-site, at a minimum, during normal duty hours.

1.8.1.1. QCM Qualifications. The QCM shall have a minimum of two (2) years of experience in quality control evaluation and reporting in the fields of construction or facility management work and a minimum of two (2) years of experience working in comparably sized health facilities.

1.8.1.2. QCM Responsibilities. The QCM shall be responsible for implementing, and assuring that both contractor and subcontractor personnel follow the requirements of the contractor’s Quality Control Plan (QCP). The QCM shall monitor the performance of the QC activities in all other work centers covered by the task order and shall provide remedial training as necessary to the responsible personnel at other locations.

1.8.2. Quality Control Plan. The contractor shall submit a QCP, to CEHNC OMEE and COR, in accordance with the requirements of DID OMEE0002 of the base contract, this task order and the schedule provided in TE-6.0, Required Submittals. A copy of the QCP shall be maintained on-site by the contractor. Updates shall be provided to the KO and COR for review and approval as they occur. The QCP shall include, as a minimum, the following:

1.8.2.1. The QCP shall identify key personnel of the contractor's organization with their level of authority clearly defined.

1.8.2.2. The QCP shall describe the contractor’s QC inspection system including all general and specific tasks included in the contract scope of work. The QC inspection system shall describe and specify tasks or areas to be inspected on a scheduled or unscheduled basis, and the manner in which inspections are to be conducted. The QC inspection system shall also address major repairs and/or minor construction, emergency maintenance, unscheduled maintenance and preventive maintenance individually.

1.8.2.3. The QCP shall identify names of firms or individuals tasked to perform inspections and other quality control responsibilities, the extent of their authority, and an organization chart indicating the individual’s position and reporting chain. The QCP shall also identify which trades the identified firms or individuals are qualified to evaluate.

1.8.2.4. The QCP shall identify proposed test methods and qualified testing laboratories to be used. Tests shall include testing of chemical treatment at the boilers, chillers, and booster hot water systems.

1.8.2.5. The QCP shall identify the contractor’s methods and procedures for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable. The QCP shall also identify the contractor’s procedures for notifying the COR of scheduled inspections or tests so that the Government may have a Government representative present to observe the contractor inspections and tests, or to schedule separate inspections, if so desired. Note that the intent of Government observations or the scheduling of separate inspections will be to determine the accuracy and completeness of the contractor's quality control inspections.

1.8.2.6. The QCP shall identify the contractor’s methods and procedures for documenting and ensuring quality control operations of both prime and any subcontractor work, including inspection and testing.

1.8.2.7. The QCP shall incorporate the following inspection frequencies: QC inspections must occur within three (3) workdays of the work completion by the mechanic for preventative maintenance or within five (5) workdays of completion for unscheduled maintenance. For all facilities listed in TE-1.0, the requirement for the percentage of work to be tested is 10% of unscheduled maintenance (routine and urgent), 20% of preventive maintenance performed and 100% of emergencies shall be inspected. For systems with RPSS Risk Factor of Category 1- Catastrophic or Category 2-Critial, the percentage of work to be tested is 100% for scheduled and unscheduled maintenance.

1.8.2.8. The QCP shall be constructed in such a manner that each functional area plan may be extracted and used for that function only and not contain information extraneous to that function.

1.8.2.9. The QCP shall address the contractor’s methods and procedures for documenting the quality control program, what records and files will be maintained, and how they will be updated.

The contractor shall note that the contractor’s quality control inspection program records shall be made available to the COR upon request.

1.8.2.10. The QCP shall address what quality control data will be reported to the COR and the KO. The QCP shall address how this data will be reported in the Monthly Progress Report. Refer to paragraph 5.2.9.1.

1.8.2.11. The contractor shall provide, as a minimum, a quality of service consistent with best practices to achieve more cost-effective reliability through the implementation of better operations and maintenance practices. The contractor’s work and any services performed shall be accepted only when in full compliance with the clause entitled "INSPECTION OF CONSTRUCTION" or “INSPECTION OF SERVICES – FIXED PRICE” as applicable. For purposes of acceptance, the QC Program will be considered as work or service and shall be subject to acceptance throughout the terms of the contract, to include any extensions of contract term. The contractor shall notify the KO, in writing, of any proposed change to the QC Program. No change shall be implemented prior to review by the KO.

1.8.3. Quality Control Plan Training. The contractor shall establish and document a training program for contractor personnel on the QCP. All training shall be provided at no additional cost to the Government and records shall be provided to the COR upon request.

1.9. QUALITY ASSURANCE (QA). According to the Inspection of Services-Fixed Price

Clause, the Government shall evaluate the contractor's performance under this contract. Refer to paragraph 5.14, Performance Requirements Summary.

1.10. PHYSICAL SECURITY. The contractor shall safeguard all government property provided for contractor use. At the close of each work period, vehicles, facilities, support equipment, and materials shall be secured. The contractor shall designate a custodian and alternate for the accounting of government-provided facilities and equipment.

1.10.1. Key Control. The contractor shall establish and implement methods of ensuring all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. Where the text refers to “keys”, it shall be understood to refer to keys, electronic access cards or other access methods. The contractor shall not duplicate any keys issued by the Government. The contractor shall be provided keys or allowed access to all buildings and rooms requiring services. The Government may choose to accompany contractor personnel, without prior notice, when working in restricted or controlled areas. Keys provided to the contractor shall not be removed from the premises of the MTF with the exception of the CMM, or designated representative. All keys not issued for the day shall be retained in a designated and locked key box. The CMM shall be issued all keys, may distribute the keys, and shall be responsible for all keys. The COR may periodically inventory all keys assigned to the contractor.

1.10.1.1. Unauthorized Uses. The contractor is prohibited from issuing government keys to unauthorized individuals. The contractor shall not open locked rooms or secured areas to permit entrance of persons other than contractor employees performing assigned duties or other authorized personnel, unless directed by the COR or FM. The contractor shall ensure that contractor personnel who no longer require access to locked areas turn-in issued keys. The FM and/or designated representatives shall have access to any government-owned property under the control of the contractor. All rooms or areas required to be locked shall not be left unattended during duty performance and shall be re-locked by contractor personnel after completion of duties.

The contractor shall prohibit the use of keys issued by the Government by any persons other than contractor personnel or subcontractors.

1.10.1.2. Lost, Stolen or Duplicated Keys. The contractor shall immediately report any occurrence of lost, stolen or unauthorized duplication of keys to the COR and FM. The contractor shall provide the COR a written report, within twenty-four (24) hours of notification, providing all details of lost/stolen/duplicated key occurrences. In the event that a non-master key is lost, or that unauthorized duplicates are suspected to have been made, all locks and keys for the system that the key unlocks shall be replaced or re-keyed, upon direction from the COR. The costs for replacement of keys and or re-keying shall be at the contractor’s expense. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced, and the total costs shall be borne by the contractor. The contractor shall be responsible for the replacement of any keys which their personnel lose. In some cases, lock cylinders may have to be replaced by the contractor if the key lost represents a security risk to the organization.

1.10.2. Lock Combinations. The contractor shall control contractor employee access to government provided lock combinations to preclude unauthorized entry.

1.10.3. Controlled Forms. If controlled forms are required for use, the contractor shall control access to these forms.

1.11. HOURS OF OPERATION. MTF facilities are operated as follows:

1.11.1. Normal Hours of Operation – MTF (Medical Center or Hospital). Normal business hours of operation for the MTF, defined in this PWS, are from 0730 to 1630. As part of this PWS, the contractor shall operate an administrative office at the MTF and man the office at least during the normal business hours, Monday thru Friday. The contractor shall be required to perform the services defined in this PWS on a 24-hour per day, 7-day per week basis, depending on the nature of the services and its effects on clinical operations. Beyond normal hours of operation, the contractor shall assign a superintendent, or other responsible manager, to act on behalf of the contractor during these periods, including holidays. Contractor is fully responsible for responding to, and resolving all, emergency calls at all facilities included in this PWS, and shall have full authority to bring in required personnel to handle emergency calls, as needed.

1.11.2. Normal Hours of Operation - All Other Non-MTF Facilities. Normal business hours of operation, defined in this PWS, are from 0730 to 1630. The contractor, however, shall be required to perform scheduled services defined in this PWS on a 24-hour per day, 7-day per week basis, depending on the nature of the services. Beyond normal hours of operation, the contractor shall assign a superintendent, or other responsible manager, to act on behalf of the contractor during these periods, including holidays. Contractor is fully responsible for responding to, and resolving all, emergency calls at Non-MTF facilities, as prescribed in this PWS.

1.11.3. Holidays. MTF operations shall be performed 24 hours per day, 7 days per week, including holidays and includes the following: (1) plant equipment requiring continuous operation; (2) emergency service calls (Unscheduled Maintenance).

1.11.4. Pest Management Hours of Operation. All work shall be accomplished during normal business hours of operation listed in paragraphs 1.11.1. and 1.11.2. with the following exceptions:

Normal pest control work that is performed when areas are not in use (e.g., operating rooms, delivery rooms, food service areas, etc.).