Ombudsman.pdf

This document is an ombudsman provision from a federal solicitation that outlines the process for addressing concerns during an acquisition. An ombudsman has been appointed to facilitate resolution of concerns from offerors, potential offerors, and other interested parties while maintaining strict confidentiality regarding the source of concerns. The ombudsman does not participate in proposal evaluation, the source selection process, or protest adjudication, and does not have authority to render binding decisions on the agency.

Before consulting with the ombudsman, interested parties must first address their concerns directly to the contracting officer for resolution. Consulting with the ombudsman does not alter timelines for other processes such as agency-level bid protests or GAO bid protests. If the contracting officer cannot resolve the issue, parties may escalate to Juan Martinez, Deputy Director of Contracting, AFMC/CT, located at 2035 First Street West, JBSA Randolph TX 78150-4304, or contact the Department of the Air Force ombudsman at the Office of the Associate Deputy Assistant Secretary (ADS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060. Parties should not contact the ombudsman to request solicitation copies, verify offer due dates, or clarify technical requirements; such inquiries must be directed to the contracting officer.