OEM Proprietary letter.pdf

Advanced Sterilization Products • 33 Technology Drive, CA 92618

(888) 783.7723 • asp.com

April 19, 2022

Mr. Paul Waite:

In order to ensure maximum performance of Advanced Sterilization Products (ASP) systems, we only authorize servicing by persons who have been trained and certified by ASP. ASP systems include STERRAD® Systems, EVOTECH® Endoscope Cleaner and Reprocessor, ASP AEROFLEXTM Automatic Endoscope Reprocessor. Training is product-specific and separate training is required for each product and model. Authorized service personnel include trained ASP service employees, OEM trained third-party service providers under contract with ASP to provide servicing on our behalf, and customers who have purchased and completed product-specific Biomed Training provided by ASP.

ASP currently does not endorse or have a formal business relationship with any small business, including Service-Disabled Veteran-Owned Small Business (SDVOSB), to provide servicing of ASP systems or to supply Original Equipment Manufacturer (OEM) parts. ASP has not trained the personnel of any SDVOSB on how to service ASP systems. Accordingly, as of the date of this letter, ASP is the only entity authorized to provide all scheduled preventive maintenance, corrective maintenance, repairs, OEM parts, calibrations, telephone support, and full access to ASP’s software for calibration and repairs for the Government.

Service attempted or performed by unauthorized persons will void ASP warranties and/or service agreements for the specific system in accordance with the provisions of ASP’s product warranty policy and service agreements. In addition, approved and proprietary parts are necessary to service all ASP systems. These parts are only available to ASP authorized personnel as detailed above.

Please do not hesitate to contact ASP at (888) 783-7723 if you have any questions.

Best Regards, Miguel Hernandez Director, U.S. Field Service and Worldwide Service Operations & Compliance