ODS OEMTD IT Support Draft PWS.pdf

Performance Work Statement (PWS)

Information Technology Support (Base + 4 Option Years) for the

Headquarters

U.S. ARMY Ordnance School

Ordnance Electronics Maintenance Training Department

Fort Eisenhower, GA 30905-5733

SECTION C-1. GENERAL.

This is a non-personal service contract to provide server and network support to the U.S. Army Ordnance School at Fort Eisenhower, Georgia and Fort Sill, Oklahoma. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who in turn is responsible to the Government.

C-1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform server and network support as defined in this Performance Work Statement except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract server and network support.

C-1.2 Background: This requirement is for server and network support personnel for the Ordnance School. The Ordnance School has a mission of planning, providing, and sustaining Initial Entry Training (IET) for different Military Occupational Specialist (MOSs). The additional support personnel will provide the operational force with technical, tactical proficiency, and capable personnel which otherwise would not be available. Support personnel will provide education and training of selected United States, Foreign Military, and Civilian Personnel in the fields of materiel maintenance, integrated material management of combat firepower, ground mobility materiel, logistics management (supply, maintenance, and life cycle), combat support, and combat service support tests. They will also support active Army, National Guard, Army Reserve and Foreign Military Students as directed by U.S. Army Training and Doctrine Command

(TRADOC).

C-1.3 Objectives:

C-1.3.1 Provide server and network support personnel to USAODS OTD-S (Ordnance Training Detachment – Sill) Fort Sill and OEMTD Fort Eisenhower

C-1.3.2 Server and network support personnel will provide system administration over installed networks.

C-1.3.3 The Contractor will act as liaison between training departments and local Network Enterprise Centers (NEC).

C-1.4 Scope:

Provide a broad spectrum of server and network support to organizations located Fort Eisenhower, Georgia and Fort Sill, Oklahoma. Maintain servers encompassing training material and the Training Local Area Network (TLAN). Work with the local NEC’s in managing user accounts and processing of trouble tickets.

C-1.5 Period of Performance: The period of performance shall be for a base 12-month period and four remaining 12-month option periods. The Period of Performance reads as follow:

Base 22 Jun 2025 to 21 Jun 2026 Option Year I 22 Jun 2026 to 21 Jun 2027 Option Year II 22 Jun 2027 to 21 Jun 2028 Option Year III 22 Jun 2028 to 21 Jun 2029 Option Year IV 22 Jun 2029 to 21 Jun 2030

C-1.6 General Information:

C-1.6.1 Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements). The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP as a minimum shall address continuous process improvement;

procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The Contractor shall upon request provide to the Government their quality control documentation. The QCP is to be delivered within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC system.

C-1.6.2 Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

C-1.6.3 Recognized Holidays. The days specified below are legal Federal holidays during which nonessential work shall not be required of the Contractor. If the holiday falls on a Saturday, it is observed on Friday; if the holiday falls on Sunday, it is observed on Monday.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

C-1.6.3.1 Training Holidays and Block Leave. Contractor employees shall be required to work during training holidays and the block leave period. Contract personnel shall work during block leave along with Government employees in keeping all training and training support resources current. Contractors shall work training holidays, but only when a Military member or Department of the Army (DA) Civilian employee is also present for duty at the work location.

C-1.6.4 Hours of Operation. Training is conducted in two shifts during the hours of 0800 to 0030.

The Contractor is responsible for conducting business, between the hours of 0730 and 0030 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor will normally work an 8-hour day/40-hour work week. Overtime (OT) hours will be available for emergency/contingency operations when a system failure occurs after normal working hours that impacts training. In the event OT is requested the Contracting Officer will make the determination if OT is necessary and will negotiate an OT rate at that time.

C-1.6.5 Place of Performance. The work to be performed under this contract will be performed at Government facilities on, Fort Eisenhower, Georgia, and Fort Sill, Oklahoma.

C-1.6.6 Type of Contract. The Government will award a firm fixed price contract.

C-1.6.7 Security Requirements. Contractor personnel performing work under this contract must have a secret clearance at time of the award and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

NOTE: Contractor must have passed local state requirement(s). Positions requiring a SECRET or higher security clearance will be identified in individual TO. All contractors are required to obtain and maintain all security clearances throughout the duration of the TO period of performance.

Failure to maintain the appropriate security clearance in reason for removal from the TO. The inability to gain access to the installation for reasons attributed to random police checks that reveal outstanding warrants is reason for removal of the employee under the TO.

C-1.6.8 Handling/Access of Classified Information. The Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with (1) the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M), and (2) any revisions to DoD 5220.22-M. NOTE: Any adverse action preventing a Contractor from retaining access to classified material must be brought to the attention of the COR and Contractor FSO immediately.

C-1.6.8.1 Information Assurance (IA)/Information Technology (IT) Training. All Contractor employees and associated subcontractors must complete the DoD Cyber Awareness Challenge Training (https://ia.signal.army.mil/DoDIAA) before issuance of network access and annually thereafter. Certificates of successful completion, for both initial awareness training and annual refresher training shall be provided to the COR. All Contractor employees will successfully complete all required IA training as specified in AR 25-2 and as directed by the Government. All Contractor employees performing IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M, and AR 25-2.

https://ia.signal.army.mil/DoDIAA

C-1.6.8.2 Information Systems Access. Contractor employees, to include subcontractors, requiring access to information systems to fulfill their duties must possess the required favorable security investigation. Contractor employees that require access to the Fort Eisenhower network shall have a minimum of a Tier 1 National Agency Check with Inquiries (NACI) investigation initiated and favorable review before issuance of network access. The IASO/IANO from the activity that the Contractor employee is assigned to, will submit an electronic DD 2875, System Authorization Access Request (SAAR) to Security & Intelligence Division for verification that the Contractor employee meets the requirements of AR 25-2 for accessing the Fort Eisenhower network. (Ref AR 25-2)

C-1.6.8.3 Information Assurance (IA)/Information Technology (IT) Certification. Per DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, the Contractor employees’ supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

C-1.6.8.4 Annual Security Refresher Training. All Contractor employees, including subcontractors, assigned to this contract shall complete the online Annual Security Refresher Training located on the Army Training Information System (ATIS) site. Training must be completed within 30 days of reporting for duty. The Contractor shall submit certificate of completion for each affected Contractor employee and subcontractor employee to the COR and unit/activity security manager.

C-1.6.8.5 Anti-Terrorism (AT) Level I Training. All Contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jkodirect .jten.mil.

C-1.6.8.6 iWATCH. All Contractor employees, including subcontractors, assigned to this contract shall receive a brief on the local iWATCH program (provided in conjunction with the AT Level I Training). This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of reporting to duty and annual refresher training with the results reported to the

COR.

C-1.6.8.7 Operation Security (OPSEC) Training. All Contractor employees, including subcontractors, assigned to this contract shall complete Level I OPSEC training within 30 days of reporting for duty and then annually thereafter. Initial Level 1 OPSEC training will be conducted monthly by the Garrison OPSEC Officer or a Level II certified OPSEC Officer. Annual refresher OPSEC training shall be completed on-line at http://cdsetrain.dtic.mil/opsec http://cdsetrain.dtic.mil/opsec

/index.htm. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR and unit/activity security manager. (Ref AR 530-1, Operations Security)

C-1.6.8.8 The Contractor shall adhere to local OPSEC policies and procedures of the Government requiring activity. When in a TDY status in support of this work effort, the Contractor shall also adhere to any OPSEC policies and procedures in effect at TDY locations.

C-1.6.8.9 Threat Awareness and Reporting Program (TARP) Training. All Contractor employees, including subcontractors, assigned to this contract shall complete TARP training within 30 days of reporting for duty and then annually thereafter. TARP training will be conducted monthly by the 902 MI Group. The COR will ensure Contractors are notified of available training.

Completion of training shall be reported to the COR and the unit/activity security manager. (Ref

AR 381-12).

C-1.6.8.10 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

C-1.6.8.11 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

C-1.6.8.11.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

C-1.6.8.11.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

C-1.6.8.12 Installation Access. All Contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All Contractors and subcontractors will be issued a Common Access Card (CAC), or an Installation Pass issued through the Automated Installation entry (AIE) Security System to access the installation. The Fort Eisenhower military installation is a limited access post.

Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-19, all prospective Contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to Contractor personnel while within Fort Eisenhower's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

C-1.6.9 Special Qualifications. The Contractor shall ensure that all employees possess all the necessary knowledge, skills and abilities required for the execution of this contract. The following are the Minimum Requirements that contract personnel shall meet:

C-1.6.9.1 IT Support Personnel. IAW DFARS Clause 252.239-7001, Information Assurance Contractor Training and Certification; the most current version of DoDD 8570.01-M, AR 25-2 and the most current version of Army IA Training Best Business Practices 05-PR-M-0002:

(a) The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program. The Contractor shall meet the applicable information assurance certification requirements, including—

(1) DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01-M; and

(2) Appropriate operating system certification for information assurance technical positions as required by DoD 8570.01-M.

(b) Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions.

(c) Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions.

(d) The Computer Technician position is categorized as Information Assurance Technical (IAT) Level II and Information Assurance Manager (IAM) Level I. Personnel filling this position are required to have prior to award: (note: requirements could change if regulations are updated):

(1) IAT II/IAM I baseline commercial certification.

(2) Appropriate Computing Environment (CE) commercial certification IAW established timelines.

(e) The following must be achieved within 15 days after contract award:

(1) Access to Army Training and Certification Tracking System (ATCTS)

(2) Successfully complete Cyber Security Fundamentals online course and exam at https://cs.signal.army.mil/default.asp

(3) Complete Privileged Level Access Agreement (PLAA); must be updated annually

(4) Complete required training updates as required by NEC or HHQ

C-1.6.10 Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

C-1.6.11 Contracting Officer Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

C-1.6.12 Key Personnel. The following are considered key personnel by the Government:

Program Manager/ Alternate Program Manager. The Contractor shall provide a program manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer. The program manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The program manager or alternate shall be available between 7:30 a.m. to 5:00 p.m. Eastern Standard Time, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

C-1.6.13 Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contract personnel shall identify themselves as a Contractor at all times while on the job, e.g., in the workplace, when attending meetings, in email, when answering Government telephones, or when making phone calls.

C-1.6.14 Common Access Card (CAC). Contractor personnel shall obtain a CAC issued by the Government. The Contractor personnel’s name, social security number, date of birth and email address will be entered into the Mission Partner Sponsorship (MPS) database by the Government Sponsor, which is operated by the Defense Manpower Data Center (DMDC). Each school has an appointed Government Sponsor to manage TO contractor’s CAC requirements. CORs will coordinate with the Government Sponsor to obtain and retrieve Contractors’ CACs. MPS is an automated system to allow Contractors’ personal information to be verified when applying for a new or renewal Government identification card/CAC. Once the Contractor personnel’s information is registered and the completed CAC request information is processed, MPS will electronically forward the information to the Government Sponsor for verification and approval.

Once verified and approved, the Government Sponsor will authorize the Contractor personnel via MPS the required CAC. The Contractor personnel will be directed to go to the designated Real- Time Automated Personnel Identification System (RAPIDS) Issuing facility and obtain the CAC.

Failure, inability, or delay in obtaining the CAC does not relieve the Contractor from performing under the terms of the task order. Should an employee be terminated or departs prior to the contract expiration, the Contractor shall ensure the employee turns-in CAC to the COR for removal from MPS within 24 hours of departure or termination. The COR will notify the Government Sponsor of the Contractor’s change of status and return the CAC to the issuing facility. All prescribed identification shall immediately be delivered to the COR for cancellation upon the release of any employee.

C-1.6.15 ID Badges. The Contractor shall provide each contract personnel an identification (ID) badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material, be easily readable, and shall contain the following minimum information:

Employee’s Name, Contractors Organization, and Employee’s Photograph.

C-1.6.15.1 Display of ID Badge. Contractor personnel shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences.

Unless otherwise specified in the contract, each contract personnel shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement

C-1.6.16 Utilizing Electronic Mail.

C-1.6.16.1 When Contractor personnel send e-mail messages to Government personnel while performing on this contract, the contract personnel e-mail addresses shall include the company name together with the person’s name (ex: John Smith, Contractor, ABC Company).

C-1.6.16.2 When contract personnel require access to a Government computer, the contract personnel shall be required to obtain a Common Access Card. To do so, the contract personnel shall request a CAC Card through the COR and shall complete an automated DD Form 1172-2 application through the Trusted Associate Sponsorship System (TASS). NOTE: The Government issued CAC is the property of the U.S. Government and shall be returned to the COR upon expiration, replacement or termination of the contract employee has occurred. Unauthorized possession of the CAC can be prosecuted criminally under section 701, title 18, United States Code.

C-1.6.17 Contractor Travel. Contractor personnel may be required to travel TDY between Fort Eisenhower, Georgia and Fort Sill, Oklahoma during the life of the contract, dates to be determined.

Onsite support may be necessary to provide configuration upgrade and support to install, setup and configure the Basic Electronics Maintenance Trainer (BEMT). Any Contractor travel deemed necessary for mission support will be forwarded from the requiring activity, through the COR for approval on a case-by-case basis. All travel shall be performed and reimbursed IAW FAR 31.205-

46. The Contractor will be given two (2) weeks written notice (when possible) by the COR prior to any required travel to the aforementioned locations. Extenuating circumstances (i.e. last- minute requirements) may necessitate deviation from this written notice timeline. These instances will be handled on a case-by-case basis with approval through the COR.

C-1.6.18 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer.

All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

C-1.6.19 Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

C-1.6.20 PHASE IN /PHASE OUT PERIOD. Not Applicable

SECTION C-2 DEFINITIONS AND ACRONYMS.

C-2.1 DEFINITIONS.

C-2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

C-2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

Note: The only individual who can legally bind the Government.

C-2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

This individual does NOT have authority to change the terms and conditions of the contract.

C-2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

C-2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

C-2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

C-2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

C-2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

C-2.1.9. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

C-2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

C-2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor, the subcontractor will submit its claim to the prime.

C-2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

C-2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

C-2.2 ACRONYMS.

AIT Advanced Individual Training AIE Automated Installation Entry AR Army Regulation AT Anti-Terrorism ATCTS Army Training and Certification Tracking System ATIS Army Training Information System BEMT Basic Electronics Maintenance Trainer CAC Common Access Card CBET Computerized Basic Electronics Training CE Computing Environment CFR Code of Federal Regulations CMR Contractor Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative CPARS Contractor Performance Assessment Reporting System CSC Customer Service Call DA Department of the Army DA PAM Department of the Army Pamphlet DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense DODD Department of Defense Directive FAR Federal Acquisition Regulation HHQ Higher Headquarters IA Information Assurance IAM Information Assurance Manager IANO Information Assurance Network Officer IASO Information Assurance Security Officer IAT Information Assurance Technical IAW In Accordance With ID Identification IET Initial Entry Training IPR In-Progress Review IT Information Technology KO Contracting Officer LAN Local Area Network

MOS Military Occupational Specialty NACI National Agency Check with Inquiries NCIC National Crime Information Center NEC Network Enterprise Center MI Military Intelligence MPS Mission Partner Sponsorship OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska/Hawaii) ODC Other Direct Costs ODS Ordnance School OEMTD Ordnance Electronics Maintenance Training Department OPSEC Operations Security OT Overtime OTD-S Ordnance Training Detachment-Sill PC Personal Computer PLAA Privileged User Access Agreement POP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan QSR Quarterly Status Report RAPIDS Real-Time Automated Personnel Identification System SAAR System Authorization Access Request (DD 2875) SAM System for Award Management SCR Service Contractor Report SOP Standing Operating Procedure TARP Threat Awareness and Reporting Program TASS Trusted Associate Sponsorship System TDY Temporary Duty TE Technical Exhibit TO Task Order TLAN Training Local Area Network TRADOC Training and Doctrine Command US United States USAODS United States Army Ordnance School

SECTION C-3 GOVERNMENT FURNISHED ITEMS AND SERVICES.

C-3.1 Services. Reimbursement for Government Furnished Training. The Government will not be responsible for any training requirements necessary to satisfy this PWS. However, the Contractor shall attend Government provided training and will not be charged a tuition fee, when Government sponsored training is considered mandatory training in skills that Contractors are not required to bring to the job, essential for task order performance. This is in accordance with new guidance, DA Memorandum, Army G- 3/5/7, DAMO-TRI, 4 August 2017, Subject: Contractor Attendance at Army Provided Training, supersedes Memorandum, Army G-3/5/7, DAMO-TRI, 3 March 2014, subject: Contractor Reimbursing U.S. Army for Attendance at Army Provided Training. Further note, that the Contractors are not authorized to attend elective Government sponsored training regardless of mode of instruction or lack of cost to the U.S. Army.

C-3.2 Facilities. The Government will provide office space, office supplies, telephone service, workstations, computers, system access, and storage space at the place of performance. The Government’s property shall be used only in performance of this task, unless otherwise provided in this contract and unless otherwise approved by the contracting officer. The Government will provide Contractors adequate working space and furnishings similar to that provided for Government employees at all TRADOC centers and schools. This includes computers, network services, phones and other data collection equipment/software as determined necessary by the Government.

C-3.3 Utilities. The Government will provide all utilities in the facility and will be available for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

C-3.4 Equipment. The Government will provide Contractor personnel access to support materials, administrative supplies and Government communication systems which include telephones and telephone access, computer access for email and Local Area Network (LAN) access to meet the requirements under this PWS. The Contractor shall be responsible for the proper use, care and safekeeping of the Government equipment. The Contractor’s access to automation and telecommunications resources shall be bound by policies of the Fort Eisenhower’s Network Enterprise Center (NEC).

C-3.5 Materials. The Government will provide necessary material if needed, to include required consumables and class IX repair parts to execute the contract.

C-3.6 Common Access Card (CAC). Contractor personnel shall obtain a CAC issued by the Government. The Contractor personnel’s name, social security number, date of birth and email address will be entered into the Mission Partner Sponsorship (MPS) database by the Government Sponsor, which is operated by the Defense Manpower Data Center (DMDC). Each school has an appointed Government Sponsor to manage TO contractor’s CAC requirements. CORs will coordinate with the Government Sponsor to obtain and retrieve Contractors’ CACs. MPS is an automated system to allow Contractors’ personal information to be verified when applying for a new or renewal Government identification card/CAC. Once the Contractor personnel’s information is registered and the completed CAC request information is processed, MPS will electronically forward the information to the Government Sponsor for verification and approval. Once verified and approved, the Government Sponsor will authorize the Contractor personnel via MPS the required CAC. The Contractor personnel will be directed to go to the designated Real-Time Automated Personnel Identification System (RAPIDS) Issuing facility and obtain the CAC.

Failure, inability, or delay in obtaining the CAC does not relieve the Contractor from performing under the terms of the task order. Should an employee be terminated or departs prior to the contract expiration, the Contractor shall ensure the employee turns-in CAC to the COR for removal from MPS within 24 hours of departure or termination. The COR will notify the Government Sponsor of the Contractor’s change of status and return the CAC to the issuing facility. All prescribed identification shall immediately be delivered to the COR for cancellation upon the release of any employee.

SECTION C-4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES.

C-4.1 Specific Deliverables. Deliverables shall be in the form of reports, briefings, IPRs and any other format appropriate to the specific initiative and as identified by the Government. The Contractor shall be responsible for delivering all items specified to the Government Contracting Officer’s Representative. The following deliverables shall be submitted by the Contractor:

C-4.1.1 Personnel Requirement. The Contactor shall maintain a current listing of all employees that include the employee’s name and contact information.

C-4.1.2 In-Process-Reviews (IPRs). IPRs will be held monthly thereafter at a specific time and location to be determined by the Government. The Government will notify the Contractor of the specific time and location in writing at least 24 hours in advance. The IPRs will include certification process, certification status of training support personnel and required mandatory training. The IPRs shall include any recommendations to the Government from the Contractor.

The Contractor will provide documented details of the IPR(s) within 5 working days.

C-4.1.3 Quarterly Status Report (QSR). The Contractor shall provide a QSR in Contractor format to the KO and COR. The QSR shall address all activity under the contract through the last day of the last month of each quarter. The QSR shall as a minimum, contain the following information:

C-4.1.3.1 Period covered by the report.

C-4.1.3.2 Contract number, date of issuance, performance period, and total amount.

C-4.1.3.3 Contract Status (i.e. Significant Events and potential/outstanding or problem areas, open or closed).

C-4.1.4 Travel Documents. IAW paragraph C-1.6.17, the Contractor will provide all pertinent documents (i.e., rental car receipts, hotel receipts, airline receipts, and any other receipts/documentation related to the billed travel) to the COR.

C-4.1.5 Personnel Security. IAW paragraph C-1.6.7 Contractor personnel performing work under this contract must have a secret clearance at time of the award and must maintain the level of security required for the life of the contract.

C-4.1.6 Mandatory Training. IAW paragraph C-1.6.8 Contractor personnel performing work under this contract must complete the required mandatory training within the first 30 days of employment under the contract, to include (Annual Security Refresher, AT-Level 1, iWatch, OPSEC, and TARP) training.

C-4.1.7 Contractor Manpower Reporting. IAW paragraph C-5.2 Contractor shall submit an SCR in the System for Award Management (SAM) NLT October 31st of each year.

C-4.1.8 Security Clearance Determination. IAW paragraph C-1.6.7 all contractors are required to obtain and maintain all security clearances throughout the duration of the TO period of performance. Contractors must possess a “secret” level security clearance determination/ documentation within 15 days of contract award or 10 days following changes.

C-4.1.9 Quality Control Plan. IAW paragraph C-1.6.1 Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The Contractor must submit a QCP within 30 days of contract award or within 5 days when changed.

SECTION C-5. SPECIFIC TASKS.

C-5.1 Basic Services. Contractor Server and Network support.

C-5.1.1 Provide Customer PC configuration support and/or end-user support for system problems and Web development and design to include installation and maintenance of the hardware and software. Also provide a moderate to highly complex support in the area of Web design/development and maintenance support.

C-5.1.2 The Contractor shall provide DoD qualified personnel to support Fort Eisenhower and Fort Sill training mission. The Contractor shall ensure that the individuals provided can support an Intranet LAN function utilizing the current Microsoft Server Suite (i.e. MS Server, SQL Server, and Internet Server). The Contractor shall be responsible for performing the following tasks:

C-5.1.3 At all three facilities maintain Computerized Basic Electronics Training (CBET) Servers and Training Local Area Network (TLAN).

C-5.1.4 Receive, log, and investigate Customer Service Call (CSC) requests. Follow up on all CSC reports submitted to assure responses were handled appropriately.

C-5.1.5 Perform emergency virus rescue operations by isolating problems, tracking the infection, and removing the virus.

C-5.1.6 Instruct users on proper use of software systems. Provide instruction and guidance for the users on revised interface techniques.

C-5.1.7 Interact with the Fort Eisenhower’s and Fort Sill’s Network Enterprise Center (NEC) personnel to manage assigned user accounts and to obtain, change, or delete user passwords.

C-5.1.8 Coordinate and document computer maintenance. This includes preventive and remedial maintenance. Maintain records of hardware failures and ensures that maintenance is performed.

Provide technical support to users for computer software and hardware. Contractor shall install new software and hardware, versions and updates; adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems.

C-5.1.9 Coordinate and document software maintenance and upgrades. Maintain records of software failures and ensures that routine user file maintenance is performed.

C-5.2 SERVICE CONTRACT REPORTING. Service Contractor Reporting (SCR). The contractor shall submit a SCR in System for Award Management (SAM) NLT October 31st of each year. Users are required to input and submit the following SCR data elements: Total dollar amount invoiced for services performed under the contract in the preceding government fiscal year; The number of prime contractor direct labor hours expended under this contract; if applicable, Tier 1 Subcontract number, including DUNS number/ UEI and name; number of subcontractor direct labor hours expended under the contract. See Quick Start Guide for Service Contract Reporting SCR) for further information. See https://sam.gov/SAM/pages/public/help/ samQUserGuides.jsf and DoD Guidebook for Service Contract Reporting in the System for Award Management available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com /site-pages/service-contract-reporting-scr.

SECTION C-6. APPLICABLE PUBLICATIONS/WEB-LINKS.

29 Code of Federal Regulations (CFR) 1910, Occupational Safety and Health Act

Army Regulation (AR) 25-1, Army Knowledge Management and Information Technology

AR 380-67, Department of the Army Personnel Security Program

AR 530-1, Operations Security

Department of the Army Pamphlet (DA Pam) 25-1-1, Information Technology Support and Services

DA Pam 25-1-2, Information Technology Contingency Planning

DA Pam 40-501, Hearing Conservation Program

DA Pam 40-503, Industrial Hygiene Program

DA Pam 611-21, Military Occupational Classification and Structure

Department of Defense (DOD) Directive 8500.1, Information Assurance

DOD Instruction 8500.2, Information Assurance (IA) Implementation

DoD 8570.01 & DoD 85701.01-M, DoD Information assurance Workforce Improvement Program (IA Training)

DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr

Ordnance School (ODS) Policy 385, Safety

ODS Policy 200, Environmental

SAM Quick Start Guide at https://sam.gov/SAM/pages/public/help/samQUserGuides.jsf

USAOS SOPs

SECTION C-7. TECHNICAL EXHIBIT LIST.

C-7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary (PRS)

C-7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule

C-7.3 Attachment 3 DD254

C-7.4 Attachment 4 CDRLS

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items.

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Method of Surveillance

Incentive/ Disincentive

Remedy Amount of Task Order per Class Price

[Amount to be deducted based on performance]

PRS # 1.

The Contractor shall provide configuration and/or end-user support for system problems.

Paragraph C-5.1.1

Provide moderate to highly complex system and end-user support to resolve problems.

95% satisfactorily completed without customer complaint and/or rework.

Random inspection

Contractor’s performance will be documented in Contractor’s Performance Assessment Reporting System (CPARS)

4-5 Complaints or rework = Loss of 5%

6+ Complaints or rework = Loss of 10%

PRS # 2

The Contractor shall provide Web development and design.

Paragraph C - 5.1.1

Provide moderate to highly complex support in the area of Web design/development and maintenance support.

95% satisfactorily completed without customer complaint and/or rework.

Random inspection

Contractor’s performance will be documented in Contractor’s Performance Assessment Reporting System (CPARS)

4-5 Complaints or rework = Loss of 5%

6+ Complaints or rework = Loss of 10%

PRS # 3

The Contractor shall provide technical support to computer users.

Paragraph C-5.1.6

Identify and resolve computer problems.

95% satisfactorily completed without customer complaint and/or rework.

Validated customer feedback

Contractor’s performance will be documented in Contractor’s Performance Assessment Reporting System (CPARS)

4-5 Complaints or rework = Loss of 5%

6+ Complaints or rework = Loss of 10%

Standard Performance Threshold

Method of Surveillance

Incentive/ Disincentive

Remedy Amount of Task Order per Class Price

[Amount to be deducted based on performance]

PRS # 4

The Contractor shall provide support to the CBET and TLAN servers.

Paragraph C-5.1.3

Install and configure server software and identify and resolve server problems.

95% satisfactorily completed without customer complaint and/or rework.

Random inspection

Contractor’s performance will be documented in Contractor’s Performance Assessment Reporting System (CPARS)

4-5 Complaints or rework = Loss of 5%

6+ Complaints or rework = Loss of 10%

PRS # 5

The Contractor shall provide customer service call (CSC) support.

Paragraph C-5.1.4

Receive, log and investigate customer services calls and follow up on CSC reports.

95% satisfactorily completed without customer complaint and/or rework.

Validated customer feedback

Contractor’s performance will be documented in Contractor’s Performance Assessment Reporting System (CPARS)

4-5 Complaints or rework = Loss of 1%

6+ Complaints or rework = Loss of 5%

PRS # 6

The Contractor shall provide emergency virus rescue operations.

Paragraph C-5.1.5

Perform emergency virus rescue operations by isolating problems, tracking infections and removing viruses.

95% satisfactorily completed without customer complaint and/or rework.

Random inspection

Contractor’s performance…