Revised PWS Form 5500 Data Subscription and Analyst Support.docx

Performance Work Statement (PWS) For Form 5500 Research Subscription and Data Analysis

PART 1

General Information

Description of Services/Introduction:

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to provide a subscription of edited Form 5500 data, as well as ad hoc specialized database queries and analyses to be performed by an Analyst as defined in this Performance Work Statement, except as Specified in section C-3 as government furnished property and services. The contractor shall perform to the standards in this contract action.

Background:

The Department of Labor’s (DOL) Employee Benefits Security Administration (EBSA) is committed to educating and assisting Americans covered by private retirement plans, health plans, and other welfare benefit plans, as well as plan sponsors and members of the employee benefits community. EBSA balances proactive enforcement with compliance assistance and works diligently to provide quality assistance to plan participants and beneficiaries. The Form 5500 Series was developed to allow employee benefit plans a uniform set of documents to submit to satisfy annual reporting requirements under Title I and Title IV of the Employee Retirement Income Security Act (ERISA) and under the Internal Revenue Code. The Form 5500 Series is intended to assure that employee benefit plans are operated and managed in accordance with certain prescribed standards and that participants and beneficiaries, as well as regulators, are provided or have access to sufficient information to protect the rights and benefits of participants and beneficiaries under employee benefit plans.

Objectives:

To obtain access to Form 5500 data and Analyst Support.

Scope:

The EBSA requires support for Form 5500 research, compliance assistance and enforcement tasks. The contractor shall provide a 12-month subscription for database access to edited Form 5500 data as well as data from the Schedule of Assets (Schedule H, Line 4i) that provides information about plan investments (issuer, description, cost, and current value). This data will be mapped with U.S. Securities and Exchange Commission (SEC), and Financial Industry Regulatory Authority (FINRA) data, investment performance and state insurance data.

Database services will be provided via subscription. The database must be available online, allowing EBSA employees to independently query data (employer sponsored benefit plans, financial advisors, other service providers, assets, geographical locations, and other general plan information). The following data elements must be available as part of the subscription:

· The Form 5500 adviser name data must be edited to organize different naming conventions for the same company into one specific adviser or company name.

· Firms listed on Form 5500 Schedules A and C need to be matched to registered investment advisers from the Investment Adviser Registration Depository (IARD).

· With that mapping in place, obtain Form ADV firm data and individual representatives’ disclosure reports for the registered investment advisers.

· Aggregate FINRA data on those same firms and individuals.

· Information from state insurance departments for the same firms and individuals, to provide another useful source of disclosure information from the advisers.

· Provide one specific headquarter location for multi-location companies

· Spread of the assets into various geographic locations (such as three-digit zip code)

· Specific indicator for Taft-Hartley plans

· Audit level, trended fund data

Additionally, the contractor must provide at least 50 hours of specialized analyst support to prepare various data queries on Defined Contribution (DC) retirement plan data according to the needs of EBSA during the base period and in each option year, if exercised by the Government.

These analyses could include matching edited Form 5500 data with other data sets or non- matched variables of existing data structures.

A qualified contractor must already have the necessary data elements for the subscription in place at the start of the period of performance. The database will be available 24 hours per day, 7 days per week (except during agreed upon, or scheduled maintenance and update periods). The contractor will inform the government at least 24 hours prior to scheduled maintenance. In the event of system malfunction, the contractor will inform the government immediately and provide notification when the system is or will be available.

Period of Performance:

The period of performance shall be for one (1) 12-month base period and four (4) 12-month option period as follows:

The government reserves the right to extend the term of this contract action at the prices set forth in Section B in accordance with the terms and conditions contained in clause 52.217-9 entitled, “Option to Extend the Term of the Contract”.

General Information Quality Control:

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary”. After acceptance of the quality control plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC system. The Contractor must submit the Quality Control Plan within 30 days after the contract award.

Quality Assurance:

The government shall evaluate the contractor’s performance under this contract action in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). [Reference Quality Assurance Plan and surveillance methodology to be used to ensure quality assurance.]

Government Remedies:

The Contracting Officer shall follow FAR 52.212-4, “Contract Terms and Conditions-Commercial Items” or 52.246-4, “Inspection of Services-Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

Recognized Holidays:

The Contractor is not required to work on Holidays.

Independence Day

Hours of Operation:

The contractor is responsible for conducting work at the Contractor’s facilities, between the hours of 8:00 am – 6:30 pm EST, Monday thru Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this statement of work when the government facility is not closed for the above reasons. When hiring personnel, the contractor should keep in mind that the stability and continuity of the workforce are essential. Telecommuting or “work at home” is not authorized under this contract action unless under emergency situations as determined by the Contracting Officer’s Representative (COR).

Place of Performance:

The work to be performed under this contract action will be performed at the Contractor’s facility.

Type of Contract:

The government anticipates the award of a firm, fixed-price contract.

Security Requirements:

There is no security requirement for this contract.

Physical Security.

Not Applicable Key Control.

Not Applicable

Lost Keys

Not Applicable

Key Use

Not Applicable Lock Combinations.

Not Applicable

Conservation of Utilities.

Not Applicable

Special Qualifications:

The contractor shall designate people as key personnel and essential for the successful completion of all work assigned under this contract. The EBSA requires an Analyst who will be designated key personnel. The contractor must assign a senior level contact as the contract manager responsible for coordinating this project with all other contractor staff.

Discussions and written correspondence between EBSA staff and this contract manager will be the primary means of communicating requests for custom queries and use of contractor analyst hours.

Analyst – The Analyst must have a minimum of five (5) years of experience with financial retirement data and/or issues.

EBSA anticipates that the successful completion of this project will require the services of people who will provide, individually or in combination, the following expertise, and specialties.

1. Summarizing and analyzing Form 5500 data on defined contribution plans, defined benefit plans and welfare plans collected by the Department of Labor. Analysis of the data available on Schedules A, C, D, H, and I of Form 5500, including their attachments, and including information on investments and plan provisions.

2. Summarizing and analyzing Form 5500 data on Master Trusts, including their investments.

3. ERISA laws and regulations relating to Form 5500 reporting.

4. Reporting requirements of investment advisers and other service providers to employee benefit plans.

5. Experience in analysis of the IARD database, FINRA data, SEC data, and other data related to investment advisers and investment managers. Experience in matching these databases to Form 5500 data.

6. Analysis of data on direct and indirect fees, revenue sharing, and performance associated with investments used by retirement plans. Analysis of data on direct and indirect fees, range of fees and premiums reported by welfare plans.

7. Integrating data from outside financial datasets (such as Preqin, Morningstar, Lipper, etc.) in order to enhance reporting on assets and holdings listed in Form 5500 filings.

8. Experience in database administration and providing database access to external customers either directly or via a web interface, including training and other technical support describing how to use their product.

Please note contractor personnel may embody multiple skills. The Analyst may also be a Contract Manager. See section… Contract Manager.

Post Award Conference/Periodic Progress Meetings:

The contractor agrees to attend any post award conference conducted by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will appraise the contractor of how the government views the contractor's performance and the contractor will notify the government of problems, if any, being experienced. Appropriate action must be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

Contracting Officer’s Representative:

A COR will be delegated separately.

Key Personnel:

The following personnel are considered key personnel by the government: Contract Manager/Alternate Contract Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract action. The contract manager or alternate shall be available between the hours of 8:00 am to 6:30 pm, Monday through Friday except for Federal holidays or when the government facility is closed for administrative reasons.

Identification of Contractor Employees:

All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will not be onsite therefore they will not be required to obtain and wear badges during contract performance.

Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract action may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI), as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

Phase In/Phase Out Period Not Applicable

Part 2 Definition & Acronyms

Contracting Officer’s Representative. A representative from the required activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

Quality Assurance. Actions taken by the government to ensure services meet the requirements of the Performance Work Statement.

Quality Assurance Surveillance Plan. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

Part 3 Government Furnished Property, Equipment, And Services

0. General:

The government will not provide the facilities or equipment.

0. Equipment:

Not Applicable

0. Services:

3.3.1 Utilities:

Not Applicable

0. Facilities:

Contractor Site. The contractor will furnish all necessary workspace required to support the effort(s) outlined in this PWS, to include desk space, telephones, computers, and other items necessary to maintain an office environment. If deemed necessary, the government may issue, at its discretion, supplemental equipment (e.g., computing equipment).

Part 4 Contractor Furnish Items and Services

4.1 General:

Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish all other items required to perform the services in this PWS.

4.2 Clearance:

The contractor will not need to obtain a security clearance.

Part 5 Specific Tasks

5.1 Services:

The contractor shall provide a subscription containing specified data elements and the necessary maintenance throughout the contract period, training, and analysis. The contractor shall provide the following services and data elements. The data elements are required to be part of the subscription at the beginning of the period of performance.

EBSA requires data elements and specific tasks outlined below, as well as other pertinent information to be available to EBSA at the start of the contract. This subscription shall be fully functional and available throughout the entirety of the base contract period, and also for the entirety of any option years if exercised by EBSA.

5.1.1. Data Elements

A. Plan data shall contain no less than the following:

a. Plan data containing plan name, plan assets, active participants, number of investment options, advisor information, and region.geography (the corresponding EBSA regional/district office where the plan is located as well as the three-digit zip code or better).

b. Other data from the Schedule of Assets (Schedule H, Line 4i) about the funds held by the plan, including fund allocation data, ticker symbol, fund balance, fund type, adviser information, industry information, and recordkeeper information., as well as CUSIP, expense ratio, and share class designation (if available).

B. Adviser/consultant and recordkeeper data shall contain no less than the following:

a. Distribution data containing total DC distribution, (market share/penetration data), plan count, average plan size, distribution by plan size (assets/participants), geographic breakdown (plan map), and industry breakdown.

b. Fund data containing fund name, manager information, asset class, plan count, and total asset data.

c. Linkages of investment advisors between Form 5500 and Form ADV.

d. Asset manager data shall contain no less than the following:

i. Distribution data containing total DC distribution, contractor rankings and awards, top funds data, geographic breakdown (plan map), distribution by plan size data, general plan data, menu capture data, and investment vehicle data.

ii. Funds data containing fund names, distribution amounts, plan counts, total assets, average number of participants, average plan assets, menu capture data, and average plan holding data.

iii. Territory map containing color coded US map and territory breakdown by salesperson.

C. Advisor regulatory filing information shall contain no less than the following:

a. Registered Investment Advisers (RIAs) and Broker-Dealers (BDs) data containing primary name, alias name, IARD/Central Registration Depository (CRD) number, SEC file number, addresses, phone numbers, website addresses, assets under management, fee arrangements, client types, Affiliated Investment Adviser Representatives or Affiliated Registered Representatives, state registrations, advisory activities, other business activities, Financial Industry affiliations and private fund reporting, Participation, or Interest in Client Transactions, custody information, Control Persons data, and disclosure information.

b. Investment Adviser Representatives (IARs) and Registered Representatives (RRs) Data containing full name, CRD number, address, phone number, assets under management, email address, current firm registration, registration and employment history, state registrations, industry exams passed, affiliation data, and customer disputes, Disciplinary and Regulatory Events data.

D. Fund distribution data shall contain no less than the following:

a. General data containing total DC distribution (includes share of total fund assets in DC plans and category averages), Contractor Distribution Rankings and Awards data, Consultants and Advisors data, recordkeeper distribution data, geographic breakdown, distribution by plan size, industry distribution data, investment vehicle breakdown data (such as value of assets held by investment vehicle type), number of plans, average plan size, average plan holding, asset class information, total menu information, and fees and revenue sharing data. (direct and indirect compensation from Schedule C, plus fund-level expense ratios from third-party databases).

b. Consultants’ and Advisers’ names, total compensation, and assets.

c. Recordkeepers’ names, total assets, distribution shares, and plan count information.

E. Financial Data

a. Integrating data from outside financial datasets (such as Preqin, Morningstar, Lipper, etc.) in order to enhance reporting on assets and holdings listed in Form 5500 filings.

b. Information on hedge funds, private equity, and other alternative assets.

c. Data on Master Trust investment Accounts (identification of all participating plans, investment holdings from the Schedule of Assets, asset allocation among participants per Schedule D, and performance data at the trust level).

F. Data search functionality shall include:

a. Funds search criteria by distribution, performance (including both net investment returnsourced from third-parties such as well as relative to other funds in the same asset class categoryMorningstar or Lipper), fees, geography, and other pertinent information.

b. Asset managers search criteria by distribution, geography, and other pertinent information.

c. Plans search criteria by plan ratings, company information, financial data, investment menu, participant data, and service provider information.

d. Service provider search criteria by distribution, investment menu, service provider information, and other pertinent information.

G. Miscellaneous EBSA- specific needs:

a. One specific headquarter location for multi-location companies.

b. Spread of the assets into various specific geographic locations.

c. Specific indicator for Taft-Hartley plans.

d. EBSA regional indicators.

e. Indicators allowing for filtering by EBSA’s 10 regional offices and three district office, plus three-digit zip code or better.

f. Quarterly data feeds, including having the majority of data elements available through web access.

Note: The plan data should cover a significant portion of the ERISA plans filing Form 5500s, at least data on 30,000 to 4050,000 employee benefit plan Form 5500 filings. Mapping financial information through IARD/CRD numbers should be available for at least 9,000 entities.

5.1.1.2 Additional Services and Data Elements

The items described in this section are preferred, but not required data elements and may be requested from the vendor depending on the feasibility and cost of adding these elements and EBSA’s available funding.

A. Welfare Plan Information

a. Fees associated with health and welfare plans

b. Information on service providers (such as brokers and carriers) associated with welfare plans

c. Data on the number of participants, premiums, and plan funding B. Supplemental Financial Data

a. Integrating data from outside financial datasets (such as Preqin, Morningstar, Lipper, etc.) in order to enhance reporting on assets and holdings listed in Form 5500 filings.

b. Information on hedge funds, private equity, and other alternative assets.

c. Data on Master Trust investment Accounts.

d. Access to data for Recordkeepers for small and mid-sized plans.

e. Data on Pooled Employer Plans (MEP/PEP).

f. Data on Target Date Funds, including vintage year, current equity/fixed-income split, glide path type (to vs. through retirement), and fund family.

g. Indicator that shows any investment option designated as the plan’s default.

h. Benchmark data for each fund that shows the applicable index and its returns over the same trailing periods.

i. Data for net investment returns, i.e., the actual percentage the fund earned. The return periods requested are trailing 1, 3, 5, 10-year annualized and YTD.

j. Data on investment performance and fees for Collective Investment Trusts (CITs).

5. 1. 2 Tasks

Task 1: Initial Project Meeting

Within 10 calendar days after award, the contractor shall meet, either in person or virtually, with the EBSA Subject Matter Expert (SME), Contracting Officer’s Representative (COR), the Office of Enforcement contact, and all other relevant EBSA and Contractor staff to clarify the project objectives, scope of work, deliverables, requirements, and any questions the contractor may have regarding the project. The contractor shall be prepared to discuss any issues pertinent to this project. During the meeting, communication procedures will be outlined as agreed upon by both parties. ORA will present all initial specific analyst queries, analysis of data, and/or enhancements to the subscription and web applications as well as any planned future analysis to the extent possible at the initial project meeting. Within 10 calendar days following the initial meeting, the contractor shall submit a memorandum summarizing the meeting and any conclusions or decisions that resulted.

Task 2: Provide EBSA users with subscription access

The contractor shall provide all EBSA staff with access to the database or web platform within five calendar days after the contract award. The contractor will provide instructions for accessing the database to troubleshoot registration and access issues and maintain a list of all users who have access. The Contractor will ensure that EBSA is able to independently access subscription services and query data on-demand.

Task 3: Provide Access for Five “Super-Users”

The contractor will provide at least five employees who will be designated “super-users” to information in the database. The super-users will be responsible for compiling all non-technical support questions to the contractor and will serve as facilitators between all EBSA standard users and the contractor. In rare cases when the non-technical support issue is critical, and time sensitive and “super-users” aren’t available, the standard users will contact the contractor for technical support. The contractor will provide an initial list of super-users within 5 calendar days of contract award, and an updated list quarterly.

Task 4: Provide Access to 35 Standard Users

Thirty-five users will have direct access to the subscription. However, these users may not contact the contractor directly. When questions arise, the standard users will direct questions to the “super-users”. However, in rare cases when the non- technical support issue is critical and time sensitive and “super-users” unavailable, the standard users will be permitted to contact the designated support staff. Contractor will provide an initial list of users within five calendar days of contract award, and an updated list quarterly.

Task 5: Training

The contractor shall provide initial training and demonstration of the subscription web application to both “super-users” and standard users of the subscription, and also semiannual training thereafter. Training dates will be established within 10 calendar days after the contractor award. Due to the number of participants, there may need to be two separate training events. The training may be in-person or web-based. Follow-up questions (except those related to technical support) after the training will be directed to the “super- users”, who will communicate with the contractor. However, in rare cases when the non- technical support issue is critical and time sensitive and “super-users” unavailable, the standard users will be permitted to contact the designated support staff.

Task 6: Technical Support

The contractor shall provide EBSA with technical assistance as needed upon the contract award. The contractor will provide technical support during business hours, Monday through Friday, excluding Federal holidays. Technical support will include but is not limited to defect tracking, software diagnosis, virtual/telephone/email software problem analysis and resolution over Standard users shall be permitted to send technical support issues directly to the designated technical support staff.

Task 7: Updates to the Subscription

If the Contractor makes updates or additions to the underlying data upon which the subscription is based, then the Contractor shall also make the same updates and additions to the subscription. For example, if the Contractor were to incorporate newly filed Form 5500 data and include additional linking/matching data between service providers, then the Contractor shall also make the newly filed Form 5500 data and the additional linking/matching data between service providers available via the subscription.

Task 8: Provide Specific Custom Analyses

EBSA shall contact the contractor regarding specific custom queries that are not supported in the subscription or are otherwise not feasible for EBSA staff to create. These custom queries will be due as soon as reasonable after the request depending on data availability and complexity. If EBSA determines that the results are not satisfactory or that other variables are needed, the contractor shall modify the output to meet EBSA’s needs.

The contractor shall provide 50 hours of analyst support to run various data queries using the edited Form 5500 data and related other data. These analyses could include matching the edited Form 5500 data with other data sets or non-matched variables of existing data structures (e.g., Form ADV) or could include specialized regional distributions of service providers. Neither the time spent maintaining the subscription nor the time spent providing technical support to EBSA for the web application or direct database access shall be counted against these 50 hours of analyst support.

Task 9: Monthly Analyst Time Reports and Ongoing Communication

The contractor will prepare brief monthly reports to be conveyed to the EBSA SME and COR via e-mail, documenting the analyst support labor hours used during the month and the specific request or query accomplished using that time. The focus of the reports is on the use of the hours of analyst support discussed in Task 3. These monthly reports will detail the specific work done to accomplish tasks, problems encountered, work anticipated in the coming month (if known), the number of labor hours expended each month, and any budgetary or substantive issues requiring the SME’s action. The labor hours in the monthly progress reports will include analyst support labor hours used during the reporting period and to date, and the proportion of analyst support labor hours expended in relation to the total number of analyst support hours. In addition to these written monthly reports, the contractor is expected to communicate informally by phone and e-mail, with SME as needed.

Part 6 Applicable Publications

6.1 Publications Applicable to This PWS:

Not Applicable

Part 7 Technical Exhibit Index

1. Technical Exhibit 1 – Performance Requirements Summary

2. Technical Exhibit 2 – Deliverables Schedule

3. Technical Exhibit 3 – Estimated Workload Data

Technical Exhibit 1

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard

Performance Threshold

Method of Surveillance

PRS # 1, 5. 1. 2 Tasks:

Task 1 - Initial Project Meeting The contractor shall:

*Initiate project meets and submit summary memo within established timeframes *The memo will contain mutually agreed upon content.

*Validated User Complaint

PRS # 2, 5.1.2 Tasks:

Task 2 - Subscription Access (Database Access) The contractor shall:

*Provide all EBSA users with access to the subscription database/web platform within 5 calendar days after contract award.

*Validated User Complaint

PRS # 3, 5.1.2 Tasks:

Task 3 - Super-User, Standard User Access The contractor shall:

*Provide/configure Super-User and Standard User access to subscription database/web platform within five calendar days after contract award.

*Provide accurate lists of subscription users throughout the contract period of performance within the requested timeframes.

*Validated User Complaint

PRS # 4, 5.1.2 Tasks:

Task 5 - Training The contractor shall:

*Plan, coordinate and deliver training to all EBSA Users within the agreed upon schedule. The training will be relevant and provide users with information required to navigate the database skillfully.

*Validated User Complaint

PRS # 5, 5.1.2 Tasks:

Task 6 – Technical Support The contractor shall:

*Be available to provide technical assistance upon request, during the timeframes identified in the PWS.

*Contractor will provide accurate, and fully detailed reports to describe defect tracking software diagnosis, software problems and resolutions.

*Validated User Complaint

PRS # 6, 5.1.2 Tasks:

Task 7 – Subscription Updates The contractor shall:

*Make complete updates to all parts of the database to ensure the integrity of data output.

*Validated User Complaint

PRS # 7, 5.1.2 Tasks:

Task 8 - Custom Analyses The contractor shall:

*The Analyst will create custom queries as requested by EBSA.

*Query requests will reflect all requirements expressed to the Analyst and will be submitted within mutually agreed upon timeframes.

*Validated User Complaint

PRS # 8, 5.1.2 Tasks:

Task 9 – Monthly Reports The contractor shall:

*Submit timely detailed reports as indicated in the PWS.

*Reports will contain no more than 4-10 errors; all identified errors will be corrected immediately, and the report resubmitted for approval and acceptance.

*Validated User Complaint

100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed Validated Customer Complaint: Complaints must be validated.

Technical Exhibit 2

Deliverables Schedule

(MS/Word/PDF) Submit to EBSA SME

throughout contract performance

(MS/Word/PDF) Submit to EBSA SME

quarterly throughout contract performance

(MS/Word/PDF) Submit to EBSA SME

(MS/Word/PDF) Submit to EBSA SME

(MS/Word/PDF) Submit to EBSA SME

(MS/Word/PDF) Submit to EBSA SME

(MS/Word/PDF) Submit to EBSA SME

(MS/Word/PDF) Submit to EBSA SME

Technical Exhibit 3

Estimated Workload Data