1. Statement of Work for 2 months project.docx

STATEMENT OF WORK

Summary: V10 Upgrade Details: This statement of work (SOW) outlines the requirements, deliverables, tasks, and scope of work to be delivered by the CONTRACTOR (QuadraMed Affinity Corporation) to the CLIENT (National Institutes of Health).

CONTRACTOR shall provide services necessary to accomplish all tasks in the SOW. SOW shall include:

Scope Statement The purpose of this project is to update the AcuityPlus Productivity, Benchmarking and Outcomes system to the Software version 10.0.

Interfaces include the following unidirectional interfaces to AcuityPlus:

� HL7 (ADT, orders, medication administration and documentation) transparent classification interface with the electronic health record (EHR) - no changes.

� Interface from the National Institutes of Health scheduling, time and attendance solution to AcuityPlus for actual and scheduled staffing data - no changes.

Harris OnPoint will provide the guidance and consultation necessary to facilitate a successful implementation of the AP 10 system. Harris OnPoint will educate the National Institutes of Health AcuityPlus coordinator(s) to effectively manage and maintain the AcuityPlus system with the updated use and function of the features within the integrated software platform. Harris OnPoint will support ongoing optimization of system output and utilization by providing consulting services as outlined in this contract.

National Institutes of Health Commitment:

To achieve final acceptance, customer agrees, subject to the terms and conditions of this agreement, to perform the following obligations:

� Assigned staff to adequately support project effort and decision making during all phases of implementation, determining staffing targets, policy, procedures, and workflow.

� Active participation during all design, training, and implementation sessions.

� Complete end- user training.

� Complete testing and validation of the AcuityPlus system including EHR and staffing data to ensure all aspects are functional.

� Provide Go Live Support (Super-users) resources.

� Develop a plan for post live ongoing maintenance and support of the system.

Harris OnPoint AcuityPlus Commitment:

To achieve final acceptance, Harris OnPoint agrees, subject to the terms and conditions of this agreement, to provide the resources required to successfully implement the AcuityPlus solution including:

� Project manager to provide project management for issues management, executive status reporting, resource scheduling, risk mitigation, communication planning, change control and escalation.

� Implementation Consultant to provide the training necessary for the customer to complete the configuration, testing and adoption of the AcuityPlus solution and provide remote support during all phases of implementation and testing.

� Technical consultant to fast-track troubleshooting and issue resolution.

� AcuityPlus educational resources.

Project Timeline The estimated duration of this project is two (2) months.

Deliverables Harris OnPoint will provide:

� AcuityPlus educational resources.

Items Out of Scope Harris OnPoint resources will not perform the following activities during this engagement:

� Enhancements to existing interface functionality or configuration.

� Custom report development.

� Configuration and/or testing of any non-Harris OnPoint third-party solutions.

� Services outside the scope of this contract.

Risks Risk for this project may include:

� Failure of project scope to be clearly defined, understood, documented, and agreed upon by all parties.

� Lack of adherence to escalation pathway.

� Lack of resources with appropriate skills and/or empowered with decision making capabilities committed to the project and available for the duration of the project.

� Conflicts with other projects.

Client Roles and Responsibilities The following are descriptions of the roles and skill set required from these various individuals during the project:

� AcuityPlus Nursing Coordinator (full time) The AcuityPlus nursing coordinator is a professional nurse responsible for the installation, implementation, and on-going maintenance of the system in the organization. The AcuityPlus nursing coordinator acts as a liaison between the Harris OnPoint Consultant, hospital Department of Nursing/Patient Care Services, and Information Services Division.

� Project Manager � (10-20 hours/week) The Project Manager is responsible for the continuity of installation, implementation, and transition to operations of AcuityPlus.

� Steering Committee (1 hour per person per month) The Steering Committee is composed of administrative personnel accountable for the implementation, use, and integration of the Harris OnPoint AcuityPlus Productivity, Benchmarking and Outcomes System within their hospital�s organization. This committee is responsible for all decisions related to the AcuityPlus system.

� Project Sponsor (2 hours) The Project Sponsor is the primary executive-level supporter of the project. Generally, the Project Sponsor is the Vice President of Patient Care and is responsible for providing the organizational support required for a successful implementation. This support includes monitoring the progress of the implementation process, working with all involved parties to assure the availability of resources for project completion and facilitating the resolution of any issues identified during the process.

� Network Services Analyst (2 hours) The Network Services Analyst is responsible for the connectivity and network maintenance of workstations, servers and printers required for the AcuityPlus system multi-user product. The Network Services Analyst is also responsible for interface connectivity to and from other systems. If an organization has separate database professionals, some of the database administration (DBA) responsibilities can be reassigned.

� Hardware and Systems Engineer (2 hours) The Desktop Services Analyst is responsible for installing the client portion of the Harris Healthcare AcuityPlus Productivity, Benchmarking and Outcomes System on the workstations.

� Technical Interface Analyst (2 hours) The Interface Analyst is responsible for the proper exchange of data between the AcuityPlus system and other hospital information systems defined within the terms of the contract.

Note: The time requirements listed are an estimate per facility based on the terms of this proposal. These times may vary based on client determinants through the project. For Ramp up and Ramp down time estimates the IT Team (Network Analyst, Hardware Engineer, Interface Analyst and HR analyst) will perform the bulk of their effort in the first three months of the project. A detailed resource schedule will be provided if awarded the contract.