NOI 75N91024NOI6789151.pdf

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GENERAL INFORMATION/CLASSIFICATION

Title: Preventative maintenance services for a GE Healthcare Discovery MI DR

PET/CT Scanner Notice Type: Notice of Intent Solicitation Number: 75N91024NOI6789151 Posted Date: 02/12/2024 Response Date: 02/16/2024 PSC Code: J066 Maintenance, Repair, and Rebuilding of Equipment- Instruments and

Laboratory Equipment NAICS Code: 811210 - Electronic and Precision Equipment Repair and Maintenance

ISSUED BY:

National Institutes of Health (NIH), National Cancer Institute (NCI), Office of Acquisitions (OA)

DESCRIPTION:

The Department of Health and Human Services (DHHS), National Institutes of Health (NIH), National Cancer Institute (NCI), Center for Cancer Research (CCR), Molecular Imaging Branch (MIB) intends to procure, on a sole source basis, preventive maintenance services for one (1) Government-owned GE Healthcare Discovery MI DR PET/CT scanner, System ID: 301594DR710 from GE Healthcare 3000 North Grandview Blvd, Waukesha, WI 53188.

This acquisition will be processed under FAR Part 12 – Acquisition for Commercial Items and will be made pursuant to the authority in FAR Part 13.106-1(b)(1); and is exempt from the requirements of FAR Part 6. The response close date of this notice for this requirement is in accordance with FAR 5.203(a)(1).

The North American Industry Classification System (NAICS) code is 811210 and the business size standard is $34 million.

TITLE

Preventative maintenance services for a GE Healthcare Discovery MI DR PET/CT Scanner

BACKGROUND

The Molecular Imaging Branch (MIB) at the National Institutes of Health (NIH), National Cancer Institute (NCI), Center for Cancer Research (CCR), requires preventative maintenance services for a GE Healthcare Discovery MI DR PET/CT scanner. This scanner has proven invaluable, as it is utilized as part of the clinical effort at the MIB to scan clinical research patients for diagnostic purposes. The scanner includes a DQA imaging phantom to evaluate, analyze, and tune the performance of this diagnostic device. The scanner must be calibrated accurately and maintained according to the manufacturer’s specifications. Any deviations could result in impaired diagnostics and compromise the integrity of data for ongoing clinical studies.

SCOPE

The Contractor shall provide all labor, material, and equipment necessary to maintain and provide preventive maintenance for the following equipment: one (1) GE Healthcare Discovery MI DR PET/CT scanner, System ID: 301594DR710; to include maintenance of the DQA Phantom device; and system and tube coverage of up to 3,000 patients.

The Contractor shall commit to an uptime percentage of at least 97% of the Discovery MI DR PET/CT scanner. The system shall allow the Government to monitor uptime and conduct quality controls on a daily, monthly, and quarterly basis, at no additional cost to the Government.

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All maintenance services shall be performed on-site in accordance with the Original Equipment Manufacturers (OEM) most current standard commercial maintenance practices. Onsite and emergency services shall be provided during standard business hours (defined as 8:00 am – 5:00 pm EST, Monday through Friday) and during extended hours (5:00 pm – 9:00 pm EST, Monday through Friday) excluding Federal Holidays found at www.opm.gov/policy-data-oversight/pay-leave/federal-holidays for any issues not able to be resolved remotely. Software updates/services may be provided remotely as applicable. All travel, labor, materials, and related charges shall be included in the purchase order price.

TYPE OF ORDER

This shall be a Firm Fixed-Price Purchase Order for Severable Services. The services acquired under this purchase order are severable services. Funds are only available for use for the line item to which they are obligated. Unused funds from one period (line item) may not roll over for use in other periods.

PERIOD OF PERFORMANCE

The Period of Performance shall consist of one (1) 12-month base period and two (2) 12-month option periods as follows:

Base Period: March 16, 2024 - March 15, 2025 Option Period 1: March 16, 2025 - March 15, 2026 Option Period 2: March 16, 2026 - March 15, 2027

ORDER REQUIREMENTS

The Contractor shall provide all labor, materials, and equipment required to perform the following tasks:

PREVENTIVE MAINTENANCE SERVICE

The Contractor shall perform four (4) planned preventive maintenance visits during the contract period.

Technically qualified factory-trained personnel shall perform this service. The service shall consist of thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance.

Deliverable:

A report indicating the work performed shall be provided to NCI’s Technical Point of Contact (TPOC) within three (3) business days of completion. The report shall be provided in electronic format (Word or PDF file).

EMERGENCY SERVICE

On-site, emergency repair service visits shall be provided during the term of this contract at no additional cost to the Government. Emergency service shall be provided during normal working hours and extended hours, Monday through Friday excluding Federal Holidays (see Section 3.0). Upon receipt of notice that any part of the equipment is not functioning properly, the Contractor shall provide an initial response within one (1) hour, and an on-site response within four (4) hours a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor, travel, and OEM parts shall be included.

Deliverable:

Within three (3) days of the completion of any emergency repair services performed, the contractor shall provide a brief report to the TPOC stating the equipment malfunction that occurred, the repair efforts, and the duration that was required to restore the equipment to operation. The report shall be provided in electronic format (Word or PDF file).

http://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays

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REPLACEMENT PARTS

The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. All parts shall meet original equipment manufacturer (OEM) specifications. Upon identification of required parts, they shall be delivered until 10:30 am EST of the following business day.

Deliverable:

If parts take longer to be delivered for any reason, the Contractor must provide the TPOC with a notification stating the reason and estimated delivery timeframe immediately upon identification of delivery delay.

SOFTWARE UPDATES/SERVICE

The Contractor shall provide software service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The Contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Software service shall include all major software versions, upgrades, updates and Mandatory Safety Releases, installing the most recent version of the covered software. Software service shall include all maintenance release/service pack updates. Defective software shall be replaced at no additional cost to the Government.

Deliverable:

The Contractor shall provide an electronic report to the TPOC within three (3) business days after successful performance of software update services. This report shall also include the reason for the release, and any effect it may have on the operation of the Discovery MI DR PET/CT scanner system.

Remote Connection Application The Contractor shall provide the direct remote network connection application GE InSite, for remote diagnostics, to remotely resolve performance issues, forecast maintenance needs, generate error logs, and decrease downtime of the Discovery MI DR PET/CT scanner, at no additional cost to the Government.

Asset Management Application The Contractor shall provide access to the GE iCenter cloud-based asset maintenance and management software application for diagnosing with service and maintenance histories for the Discovery MI DR PET/CT scanner, to support workflow management and improved patient outcomes, at no additional cost to the Government.

TECHNICAL SUPPORT SERVICES

Technical support services shall be provided by certified service engineers or technically qualified factory-trained personnel.

Technical Phone Support Services The Contractor shall provide at no additional cost to the Government unlimited clinical technical telephone support, 24 hrs/day, 7 days/week, for troubleshooting for the Discovery MI DR PET/CT scanner and clinical application support.

Remote Support Services The Contractor shall provide unlimited remote technical support to the end-user at no additional cost to the Government. Technical support shall include diagnosis of the issue encountered by the end-user. If the

75N91024NOI6789151 Page 4 of 5 issue can be corrected remotely, the Contractor shall perform remote corrective maintenance or walk the end-user through any simple adjustments and corrections necessary to resolve the issue.

iLINQ Support Services The Contractor shall provide access to technical and clinical application support via the console of the Discovery MI DR PET/CT scanner within 30 minutes at no additional cost to the Government.

Online Training Resources At no additional cost to the Government, the Contractor shall provide access to the GE Healthcare online imaging product training resource GE Training in Partnership (TiP-Ed) through the GE Healthcare Learning System portal. This shall include access to the TiP training answer line.

SERVICE EXCLUSIONS

The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire, or water.

PERSONNEL QUALIFICATIONS

Only technically qualified factory-trained personnel shall perform service on the Discovery MI DR PET/CT scanner at NIH, as covered by this purchase order. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered under this purchase order.

PLACE OF PERFORMANCE

Onsite services shall be performed at the following location:

NIH, NCI, Molecular Imaging Branch 10 Center Dr, Bldg 10, Room B3B301 Bethesda, MD 20892

Note that access to the NIH campus is restricted. As such, all contractor personnel will be required to access campus via designated entrances where they are subject to security screening.

Also, due to the current COVI-19 Pandemic there may be additional access restrictions. Please refer to the NIH Security and Access site for more details: (www.nih.gov/about-nih/visitor-information/campus-access-security).

REPORTS/DELIVERABLES

All deliverables shall be sent electronically (MS Word, MS Excel, or Adobe PDF, unless approved by the TPOC) per the following deliverable schedule:

Section Deliverable Due Date

4.1 Preventive Maintenance Service Report; electronic

report or email to be provided to the TPOC

Within three (3) business days after successful performance

4.2 Emergency Maintenance Service Report; electronic

report or email to be provided to the TPOC

Within three (3) business days after successful performance

4.3 Delayed Delivery Notification; electronic report or

email to be provided to the TPOC

Immediately upon identification of delivery delay

4.5 Software Updates/Services Report; electronic report or

email to be provided to the TPOC

Within three (3) business days after successful performance https://www.nih.gov/about-nih/visitor-information/campus-access-security https://www.nih.gov/about-nih/visitor-information/campus-access-security

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INSPECTION AND ACCEPTANCE

Pursuant to FAR clause 52.212-4, all work described in the SOW to be delivered under this purchase order is subject to final inspection and acceptance by an authorized representative of the Government. The authorized representative of the Government is the NCI Technical Point of Contact (TPOC) who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

Regardless of format, all digital content or communications materials produced as a deliverable under this purchase order, shall conform to applicable Section 508 Standards to allow Federal employees and members of the public with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by Federal employees or by members of the public who are not individuals with disabilities. Remediation of any materials that do not comply with the applicable Section 508 requirements as set forth below, shall be the responsibility of the Contractor.

HHS guidance regarding accessibility of documents can be found at:

https://www.hhs.gov/web/section-508/making-files-accessible/create-accessiblepdfs/index.html.

Federal Government-wide guidance regarding accessibility of documents can be found at https://www.section508.gov/, including the documents describing the preferred method of authoring and testing documents produced in Microsoft Word 2013 or later, Microsoft Excel, and files formatted as

PDF.

TECHNICAL POINT OF CONTACT

The Technical Point of Contact (TPOC) is responsible for inspection and acceptance of all work in relation to this requirement and will serve as the Governments primary point of contact throughout the duration of the requirement. All efforts must be coordinated with this individual.

Note: The TPOC has limited authority as defined within this Statement of Work. They do not have the authority to commit or obligate Government funds or make changes to the terms and conditions of the purchase order. As such, any changes to the purchase order must be performed by a warranted Government Contracting Officer with appropriate delegated authority to do so.