NNG15SD00B 36C10B26F0011.pdf

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

NNG15SD00B 36C10B26F0011

10/1/2025

36C10B25Q0351 9/10/2025

Dominic Tanglao 848-377-5213

Department of Veterans Affairs

Technology Acquisition Center

23 Christopher Way

Eatontown NJ 07724

541519

$34 Million

X

N/A

See Delivery Schedule

0CL10

BLUE TECH INC.

4025 HANCOCK ST

STE 100

SAN DIEGO CA 92110-5167

MDC5LDZKQAM4

Financial Services Center

PO Box 149971

Austin TX 78714-8971

See Continuation Page

$2,589,471.14

F363151-26-000000008 x x x 36C10B26F0011 9/24/2025

Matthew Newell

Contracting Officer

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT:

B.3 CONTRACT ADMINISTRATION DATA

5.11 OPTIONAL TASK 4 - IMPLEMENTATION OF EDRM AT

ORACLE/ORACLE HEALTH SITES

SECTION C - CONTRACT CLAUSES

C.1 NASA SEWP V RFQ INTRODUCTORY LANGUAGE

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.3 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR

INFORMATION SYSTEMS (NOV 2021)

C.5 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO

IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (JAN 2025)

C.6 52.217-7 OPTION FOR INCREASED QUANTITY-SEPARATELY PRICED

LINE ITEM (MAR 1989)

C.7 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR

2000)

C.8 VAAR 852.211-76 LIQUIDATED DAMAGES—REIMBURSEMENT FOR

DATA BREACH COSTS (FEB 2023)

C.9 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT

REQUESTS (NOV 2018)

C.10 VAAR 852.239-70 SECURITY REQUIREMENTS FOR INFORMATION

TECHNOLOGY RESOURCES (FEB 2023)

C.11 VAAR 852.239-76 INFORMATION AND COMMUNICATION

TECHNOLOGY ACCESSIBILITY (FEB 2023)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

36C10B25Q0351-Dental Records Manager (DRM) Plus Software & eDRM Support/Maintenance

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. § 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S.

Department of Justice (DOJ) in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT:

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “Contractor” is the party identified in Block 17a on the SF1449. If the Contractor is a reseller and not the Licensor, the Contractor remains responsible for performance under this Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements, or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3). Software Maintenance and/or Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this Contract/Order, the Government will issue a separate contract or order for maintenance and support.

Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description. However, prolonged delay (exceeding two business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.cpars.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4). Disabling Software Code.

The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out, or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications.

Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this Contract/Order at no cost.

B.3 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Matthew Newell-Contracting Officer Department of Veterans Affairs Technology Acquisition Center

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award

Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon acceptance of Deliverables IAW B.4 Price

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

A0001 Extend quote date and modify the

RFQ

9/10

A0002 Answer Questions 9/12

A0003 Extend due date 9/16

A0004 Revise PWS and extend due date 9/17

A0005 Revise PWS and Section B and extend due date

9/18

B.4 PRICE SCHEDULE

Base Period

The period of performance for this effort shall be 12 months in accordance with (IAW) the Product

Description (PD). The Period of Performance (PoP) is October 1, 2025–September 30, 2026. All

Deliverables Electronic submission to: VA PM, COR, CO Inspection/Acceptance Destination

Item

No.

Product Description QTY Unit

Unit Price Total Price

Project Management

In Accordance With (IAW) PWS Section 5.1

Inclusive of the deliverables in (0001AA-

0001AB)

12 MO $26,420.15 $317,041.80

0001AA

Contractor Project Management Plan

IAW PWS 5.1.1

Due Thirty (30) days after contract (DAC) and updated monthly thereafter.

12 MO NSP NSP

0001AB

Monthly Progress Report

IAW PWS 5.1.2; 5.3.1; 5.3.2; 5.3.3; 5.3.4; 5.3.5

Due the tenth day of each month throughout the period of performance (PoP).

0001AC

Weekly Meeting Minutes

IAW PWS 5.1.3

Due on the fifth business day after each meeting throughout the period of performance

(PoP).

0001AD Contractor Staff Roster 12 MO NSP NSP

Base Period

The period of performance for this effort shall be 12 months in accordance with (IAW) the Product

Description (PD). The Period of Performance (PoP) is October 1, 2025–September 30, 2026. All

Deliverables Electronic submission to: VA PM, COR, CO Inspection/Acceptance Destination

Item

No.

Product Description QTY Unit

Unit Price Total Price

IAW PWS 6.22

Due 3 days after award and updated based on staffing change.

DRM PLUS Maintenance/ eDRM Licensing

Maintenance

DSS-DRM PLUS-VA-PLAM

IAW PWS Section 5.2

140 LOT $15,610.46 $2,185,464.40

0002AA

eDRM Licensing Maintenance

IAW PWS Section 5.2

SLIN 0002AA and 0002AB will allocate funding from CLIN 0002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN

0002 will then become NSP and SLINS

0002AA and 0002AB will be priced.

1 LOT NSP NSP

0002AB

DSS Remote Installation Services Per Day

IAW PWS Section 5.2

DSS-INST-R

1 LO $2,624.47 $2,624.47

0002AC

DRM PLUS Licensing Maintenance

IAW PWS Section 5.2

SLIN 0002AA and 0002AB will allocate funding from CLIN 0002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN

0002 will then become NSP and SLINS

0002AA and 0002AB will be priced.

1 LOT NSP NSP

The period of performance for this effort shall be 12 months in accordance with (IAW) the Product

Description (PD). The Period of Performance (PoP) is October 1, 2025–September 30, 2026. All

Deliverables Electronic submission to: VA PM, COR, CO Inspection/Acceptance Destination

Item

No.

Product Description QTY Unit

Unit Price Total Price

0002AD

DSS eDRM Oracle Health Integration Annual

Support Services - Per Live

EDRMOHSUP

Oracle Health Site IAW PWS Section 5.2

6 LO $2,106.71 $12,640.26

Software Maintenance and Support and

Implementation of EDRM at Oracle/Oracle

Health Sites

IAW PWS 5.3-5.4 inclusive of all subparagraphs.

The cost of this CLIN shall be included and allocated to CLIN 0002

12 MO NSP NSP

0003AA

Monthly Report

IAW PWS 5.3.1

Due the tenth day of each month throughout the period of performance (PoP), 1 LOT NSP NSP

Training IAW PWS Section 5.5

IAW PWS Section 5.5

1 LOT $20,485.78 $20,485.78

0004AA

DRM Plus Training Materials (webinar) and updated Frequently Asked Questions

IAW PWS Section 5.5

Due ten days prior to training

The period of performance for this effort shall be 12 months in accordance with (IAW) the Product

Description (PD). The Period of Performance (PoP) is October 1, 2025–September 30, 2026. All

Deliverables Electronic submission to: VA PM, COR, CO Inspection/Acceptance Destination

Item

No.

Product Description QTY Unit

Unit Price Total Price

User Manuals

IAW PWS Section 5.6

The cost of this CLIN shall be included and allocated to CLIN 0003

1 LOT NSP NSP

0005AA

DRM Plus and eDRM User Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT $51,214.43 $51,214.43

0005AB

DRM Plus and eDRM Administrative Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT NSP NSP

Optional Task 4: Additional Training In-Person

Additional in person conference training class to be exercised up to 10 times

IAW PWS 5.10

10 EA $5,104.14 $51,041.40

0006AA

Optional Task 4: Additional Training Webinar

Additional webinar conference training class to be exercised up to 10 times

In-person training to be exercised one time each annually

IAW PWS 5.10

10 EA $24,292.81 $242,928.10

Base Period Total $2,883,440.64

Option Period One

This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the base period.

The Period of Performance is October 1, 2026–September 30, 2027, unless otherwise noted in the

Description block in the table below.

Item

No.

Product Description QTY Unit Unit Price Item No.

Project Management

In Accordance With (IAW) PWS Section 5.1

Inclusive of the deliverables in (1001AA-

1001AB)

12 MO 27,741.15 $332,893.80

1001AA

Contractor Project Management Plan

IAW PWS 5.1.1

Due Thirty (30) days after contract (DAC) and updated monthly thereafter.

1001AB

Monthly Progress Report

IAW PWS 5.1.2; 5.3.1; 5.3.2; 5.3.3; 5.3.4;

5.3.5

1001AC

Weekly Meeting Minutes

IAW PWS 5.1.3

Due on the fifth business day after each meeting throughout the period of performance (PoP).

140 LOT $15,433.96 $2,160,754.40

1002AA

eDRM Licensing Maintenance

IAW PWS Section 5.2

SLIN 1002AA and 1002AB will allocate funding from CLIN 0002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 0002 will then become NSP and SLINS 0002AA and 0002AB will be priced.

1 LOT NSP NSP

1002AB

DRM PLUS Licensing Maintenance

IAW PWS Section 5.2

SLIN 1002AA and 1002AB will allocate funding from CLIN 1002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 1002 will then become NSP and SLINS 1002AA and 1002AB will be priced.

1 LOT NSP NSP

1002AD

DSS eDRM Oracle Health Integration

Annual Support Services - Per Live

Oracle Health SiteIAW PWS Section 5.2

6 LO $2,212.05 $13,272.30

Software Maintenance and Support and

Implementation of EDRM at Oracle/Oracle

Health Sites allocated to CLIN 1002

1003AA

Monthly Report

IAW PWS 5.3.1

Due the tenth day of each month throughout the period of performance (PoP), 1 LOT NSP NSP

1 LOT $21,510.07 $21,510.07

1004AA

DRM Plus Training Materials (webinar) and updated Frequently Asked Questions

IAW PWS Section 5.5

Due ten days prior to training

1 LOT NSP NSP

User Manuals

IAW PWS Section 5.6

The cost of this CLIN shall be included and allocated to CLIN 1003

1 LOT NSP NSP

1005AA

DRM Plus and eDRM User Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT $53,775.15 $53,775.15

1005AB

DRM Plus and eDRM Administrative Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT NSP NSP

Optional Task 4: Additional Training In-

Person

Additional in person conference training class to be exercised up to 10 times

10 EA $5,359.35 $53,593.50

IAW PWS 5.10

1006AA

Optional Task 4: Additional Training Webinar

Additional webinar conference training class to be exercised up to 10 times

In-person training to be exercised one time each annually

IAW PWS 5.10

10 EA $24,640.67 $246,406.70

Option Period One Total $2,882,205.92

Option Period Two

This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the previous option period. The Period of Performance is October 1, 2027–September 30, 2028 unless otherwise noted in the Description block in the table below.

Product Description QTY Unit Unit Price Item No.

Project Management

In Accordance With (IAW) PWS Section 5.1

Inclusive of the deliverables in (2001AA-

2001AB)

12 MO $29,128.21 $349,538.52

2001AA

Contractor Project Management Plan

IAW PWS 5.1.1

2001AB

Monthly Progress Report

IAW PWS 5.1.2; 5.3.1; 5.3.2; 5.3.3; 5.3.4;

5.3.5

2001AC

Weekly Meeting Minutes

IAW PWS 5.1.3

Due on the fifth business day after each meeting throughout the period of performance

(PoP).

12 MO NSP NSP

140 LOT $16,205.65 $2,268,791.00

2002AA

eDRM Licensing Maintenance

IAW PWS Section 5.2

SLIN 2002AA and 2002AB will allocate funding from CLIN 0002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 0002 will then become NSP and SLINS 0002AA and 0002AB will be priced.

1 LOT NSP NSP

2002AB

DRM PLUS Licensing Maintenance

IAW PWS Section 5.2

SLIN 2002AA and 2002AB will allocate funding from CLIN 2002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 2002 will then become NSP and SLINS 2002AA and 2002AB will be priced.

2002AD

6 LO $2,322.65 $13,935.90

Software Maintenance and Support and

Implementation of EDRM at Oracle/Oracle

Health Sites allocated to CLIN 2002

12 MO NSP NSP

2003AA

Monthly Report

IAW PWS 5.3.1

Due the tenth day of each month throughout the period of performance (PoP), 1 LOT NSP NSP

1 LOT $22,585.57 $22,585.57

2004AA

DRM Plus Training Materials (webinar) and updated Frequently Asked Questions

IAW PWS Section 5.5

Due ten days prior to training

1 LOT NSP NSP

User Manuals

IAW PWS Section 5.6

The cost of this CLIN shall be included and allocated to CLIN 2003

1 LOT NSP NSP

2005AA

DRM Plus and eDRM User Manual

IAW PWS 5.6

1 LOT $56,463.91 $56,463.91

Due 10 days prior to implementation

2005AB

DRM Plus and eDRM Administrative Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT NSP NSP

Optional Task 4: Additional Training In-Person

Additional in person conference training class to be exercised up to 10 times

IAW PWS 5.10

10 EA $5,627.32 $56,273.20

2006AA

Optional Task 4: Additional Training Webinar

Additional webinar conference training class to be exercised up to 10 times

In-person training to be exercised one time each annually

IAW PWS 5.10

10 EA $25,005.94 $250,059.40

Option Period Two Total $3,017,647.50

Option Period Three

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the previous option period. The Period of Performance is October 1, 2028–September 30, 2029, unless otherwise

Product Description QTY Unit Unit Price Item No.

Project Management

In Accordance With (IAW) PWS Section 5.1

Inclusive of the deliverables in (3001AA-

3001AB)

12 MO $30,584.62 $367,015.44

3001AA

Contractor Project Management Plan

IAW PWS 5.1.1

3001AB

Monthly Progress Report

IAW PWS 5.1.2; 5.3.1; 5.3.2; 5.3.3; 5.3.4;

5.3.5

3001AC

Weekly Meeting Minutes

IAW PWS 5.1.3

Due on the fifth business day after each meeting throughout the period of performance

(PoP).

12 MO NSP NSP

140 LOT $17,015.94 $2,382,231.60

3002AA

eDRM Licensing Maintenance

IAW PWS Section 5.2

SLIN 3002AA and 3002AB will allocate funding from CLIN 3002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 3002 will then become NSP and

SLINS 3002AA and 3002AB will be priced.

3002AB

DRM PLUS Licensing Maintenance

IAW PWS Section 5.2

SLIN 3002AA and 3002AB will allocate funding from CLIN 3002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 3002 will then become NSP and

SLINS 3002AA and 3002AB will be priced.

1 LOT NSP NSP

3002AD

6 LO $2,438.77 $14,632.62

Software Maintenance and Support and

Implementation of EDRM at Oracle/Oracle

Health Sites allocated to CLIN 3002

12 MO NSP NSP

3003AA

Monthly Report

IAW PWS 5.3.1

Due the tenth day of each month throughout the period of performance (PoP), 1 LOT NSP NSP

1 LOT $23,714.85 $23,714.85

3004AA

DRM Plus Training Materials (webinar) and updated Frequently Asked Questions

Due ten days prior to training

User Manuals

IAW PWS Section 5.6

The cost of this CLIN shall be included and allocated to CLIN 3003

1 LOT NSP NSP

3005AA

DRM Plus and eDRM User Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT $59,287.11 $59,287.11

3005AB

DRM Plus and eDRM Administrative Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT NSP NSP

Optional Task 4: Additional Training In-Person

Additional in person conference training class to be exercised up to 10 times

IAW PWS 5.10

10 EA $5,908.67 $59,086.70

3006AA

Optional Task 4: Additional Training Webinar

Additional webinar conference training class to be exercised up to 10 times

In-person training to be exercised one time each annually

IAW PWS 5.10

10 EA $25,389.47 $253,894.70

Option Period Three Total $3,159,863.02

Option Period Four

Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the previous option period. The Period of Performance is October 1, 2029–September 30, 2030 unless otherwise

Product Description QTY Unit Unit Price Item No.

Project Management

In Accordance With (IAW) PWS Section 5.1

Inclusive of the deliverables in (4001AA-

4001AB)

12 MO $32,113.85 $385,366.20

4001AA

Contractor Project Management Plan

IAW PWS 5.1.1

Due Thirty (30) days after contract (DAC) and updated monthly thereafter.

4001AB

Monthly Progress Report

IAW PWS 5.1.2; 5.3.1; 5.3.2; 5.3.3; 5.3.4;

5.3.5

4001AC

Weekly Meeting Minutes

IAW PWS 5.1.3

Due on the fifth business day after each meeting throughout the period of performance (PoP).

12 MO NSP NSP

140 LOT $17,866.73 $2,501,342.20

IAW PWS Section 5.2

4002AA

eDRM Licensing Maintenance

IAW PWS Section 5.2

SLIN 4002AA and 4002AB will allocate funding from CLIN 4002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 4002 will then become NSP and SLINS 4002AA and 4002AB will be priced.

1 LOT NSP NSP

4002AB

DRM PLUS Licensing Maintenance

IAW PWS Section 5.2

SLIN 4002AA and 4002AB will allocate funding from CLIN 0002 time of award to represent the eDRM/DRM Plus licensing at the time. CLIN 4002 will then become NSP and SLINS 4002AA and 4002AB will be priced.

1 LOT NSP NSP

4002AD

DSS eDRM Oracle Health Integration Annual

Support Services - Per Live

6 LO $2,560.72 $15,364.32

Software Maintenance and Support and

Implementation of EDRM at Oracle/Oracle

Health Sites allocated to CLIN 4002

4003AA

Monthly Report

IAW PWS 5.3.1

Due the tenth day of each month throughout the period of performance (PoP), 1 LOT NSP NSP

Training IAW PWS Section 5.5

IAW PWS Section 5.5 1 LOT $24,900.59 $24,900.59

4004AA

DRM Plus Training Materials (webinar) and updated Frequently Asked Questions

IAW PWS Section 5.5

Due ten days prior to training

1 LOT NSP NSP

User Manuals

IAW PWS Section 5.6

The cost of this CLIN shall be included and allocated to CLIN 4003

1 LOT NSP NSP

4005AA

DRM Plus and eDRM User Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT $62,251.46 $62,251.46

4005AB

DRM Plus and eDRM Administrative Manual

IAW PWS 5.6

Due 10 days prior to implementation

1 LOT NSP NSP

Optional Task 4: Additional Training In-

Person

Additional in person conference training class to be exercised up to 10 times

IAW PWS 5.10

10 EA $6,204.12 $62,041.20

4006AA

Optional Task 4: Additional Training Webinar

Additional webinar conference training class to be exercised up to 10 times

In-person training to be exercised one time each annually

IAW PWS 5.10

10 EA $25,792.17 $257,921.70

Option Period Four Total $3,309,187.67

Base and Options Total $53,012,085.54

Optional Tasks 1-3

Optional Tasks 1-3 may be exercised one time at any time throughout the period of performance in accordance with the Terms and Conditions of FAR 52.217-7, up to the total quantity listed in the quantity.

Item

No.

Product Description QTY Unit Unit Price Item No.

Optional Task-Completed Cloud-Based

Solution (web version)

VAEC Cloud Transition of Licensed

Solution

IAW PWS Section 5.8

Due no later than 24 months after option exercise.

1 LOT $88,368.68 $88,368.68

5001AA

Optional Task-Completed Cloud-Based

Solution (web version) renewal and maintenance for all sites

DSS Dental Record Manager Web VAEC

Hosted

IAW PWS Section 5.8

Shall include maintenance for 12-month increments per exercise starting at the time of exercise.

140 EA $35,155.07 $4,921,709.80

5001AB

Completed Cloud-Based Solution

Due no later than 24 months after option exercise.

1 LOT NSP NSP

5001AC

Training Manual

Due 30 days prior to Redesigned User

Interface release

1 LOT NSP NSP

5001AD

Trending Analysis Report

IAW PWS Section 5.8

Due the fifth day of each month throughout the PoP.

1 LOT NSP NSP

5001AE

VAEC Solution Architecture Diagram and a

Solution Design

IAW PWS Section 5.8.2

Due 30 days after exercise of option and updated monthly thereafter

1 LOT NSP NSP

5001AF

VAEC Implementation Plan

IAW PWS Section 5.8.2

Due 30 days after exercise of option and updated monthly thereafter

5001AG

VAEC Implementation Summary Report

IAW PWS Section 5.8.2

Due 30 days after exercise of option and updated monthly thereafter

1 LOT NSP NSP

5001AH

VAEC Implementation Summary Report

IAW PWS Section 5.8.3

Due 10 days after implementation

1 LOT NSP NSP

5001AJ

Monthly Utilization Report

IAW PWS Section 5.8.3

Due the fifth day of each month.

1 LOT NSP NSP

Optional Task-Community Care

Management Module

IAW PWS Section 5.9

DSS Dental Record Manager Plus Non VA

Care Module, Annual Limited

License

Community Care Management Module is due no later than 12 months after exercise, and shall be supported for 12-months after each subsequent

139 EA $1,192.33 $165,733.87

5002AA

Community Care Management Module

IAW PWS Section 5.9

Community Care Management Module is due no later than 12 months after exercise

1 LOT NSP NSP

Localized Implementation Support

IAW PWS Section 5.11

133 EA $181,247.74 $24,105,949.42

5003AA

Localized Implementation Support

IAW PWS Section 5.11

DSS eDRM Oracle Health Integration

Annual Support Services - Per Live

EDRMOHSUP

133 EA $2,328.18 $309,647.94

5003AB

Implementation Plan

IAW PWS Section 5.11

Due one week prior to implementation

1 LO NSP NSP

5003Ac

Documented Test Results

IAW PWS Section 5.11

Due 3 days after test

1 LO NSP NSP

5003AD

Final Deployment Report

IAW PWS Section 5.11

Due 3 days after test

1 LO NSP NSP

DSS Dental Record Manager Web VAEC

Hosted

IAW PWS Section 5.8

140 EA $33,481.03 $4,687,344.20

DSS Remote Installation Services Per Day

Optional Task

Per PWS Section 5.2

1 EA $2,624.47 $2,624.47

DSS Training for DRMWeb per PWS

Section 5.8

139 EA $25,024.19 $3,478,362.41

TOTAL Optional Tasks 1-3 $37,759,740.79

Total Base+ All Options $53,012,085.54

B.5 PRODUCT DESCRIPTION

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology

DRM Plus and eDRM Support and Maintenance

Date: 8/22/2025

VA-26-00000202

1.0 BACKGROUND

The Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Enterprise Program Management Office (EPMO) strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ dental care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals.

The Veterans Health Administration (VHA) Office of Dentistry implemented the Document Storage Systems, Inc. (DSS) Dental Record Manager (DRM) software product throughout VA in 2001. In 2003/2004, DRM was significantly enhanced and thus renamed Dental Record Manager Plus (DRM Plus). At that time, it was reclassified as a Veterans Health Information Systems & Technology Architecture (VistA) Class I software product. DRM Plus, as currently deployed throughout VA, utilizes the graphical charting component of the Discus Dental Clinical Vision commercial off-the-shelf (COTS) software (now owned by Henry Schein Practice Solutions) but has been highly customized and extended for use in the VA healthcare environment. It is installed at all VHA sites hosting dental facilities and used in over 7,000 dental outpatient encounters daily.

DRM Plus does not replace the Computerized Patient Record System (CPRS) but serves as an adjunctive graphical user interface application to collect and maintain dental specific information over and above that collected through CPRS, information that is critical to the care of VA dental patients. It purposely does not duplicate functions already existing in the suite of VistA/CPRS applications but exposes these functions in a manner to most efficiently support the dental encounter workflow. Through the use of standardized VistA integration agreements, DRM Plus provides input into the multiple VistA Dental files, as well as VistA Patient Care Encounter (PCE), VistA Text Integration Utility, and VistA CPRS Problem List packages.

The principal objective of DRM Plus is to provide staff with the ability to electronically capture meaningful data for dental patient encounters as part of the normal encounter workflow. VistA/CPRS functions are exposed within the DRM Plus application where workflow improvements can be realized. This “single-entry” process simultaneously records dental diagnostic data and dental treatment planning data and feeds both the VistA PCE and VA Corporate Data Warehouse (CDW) databases, thereby eliminating duplicate entries into multiple systems. This in turn creates a more accurate, inclusive, efficient, and less costly data storage process.

Since it is fully integrated with the regional VistA host system, DRM Plus files data to the DENT VistA files, and the VA Office of Dentistry determines the specific data elements to be transferred to the CDW for national aggregation. This process utilizes standardized VistA extraction routines managed by the VA, ensuring alignment with national data reporting requirements. The aggregated data supports a second-tier data warehouse within the CDW Dental domain, serving as the business intelligence repository for the VA Dental Reporting and Analytics System.

As a mandated, fully deployed, and essential clinical application at all sites, proper maintenance of DRM Plus is critical to VA clinical patient care and national dental operations. As changes are made to VistA/CPRS, and as data structures are modified to support CPRS and ancillary VistA packages, the DRM Plus product must be synchronized with these changes. The VA Office of Dentistry, in coordination with OIT, shall ensure that DSS is notified of any planned changes impacting DRM Plus via established Integration Control Registrations (ICRs).

Notifications shall be provided to DSS no later than 30 days before the implementation of planned changes to VistA/CPRS that may affect DRM Plus functionality. For unplanned or emergency changes, DSS shall be notified as soon as reasonably possible, with follow-up documentation outlining the nature of the change, its expected impact, and any required actions.

Additionally, VA and DSS shall conduct a quarterly review to assess any integration issues, identify missed notifications, and refine the change notification process as needed.

On June 5, 2017, the VA announced its decision to replace the legacy VistA Electronic Health Records (EHR) with the Oracle/Oracle Millennium EHR solution to align with the Department of Defense (DoD) Military Health System GENESIS EHR. This strategy aims to create a single, accurate, lifetime health record that will facilitate the seamless transition of Active Duty service members to Veteran status and promote meaningful sharing of health data with community partners.

On June 5, 2017, the Department of Veterans Affairs (VA) announced its decision to replace the legacy VistA Electronic Health Record (EHR) system with the Oracle Health Millennium EHR solution to align with the Department of Defense (DoD) Military Health System GENESIS EHR. This strategy aims to create a single, accurate, lifetime health record that facilitates the seamless transition of Active Duty service members to Veteran status and promotes meaningful sharing of health data with community partners.

On August 5, 2025, following a comprehensive cost and requirements analysis, the Veterans Health Administration (VHA) and the Electronic Health Record Modernization Integration Office (EHRM-IO) formally adopted the enhanced Dental Record Manager Plus (eDRM) as the long-term electronic dental record (EDR) solution for VA Dentistry.

This decision was based on eDRM’s ability to meet 100% of VHA’s 407 “must-have” dental requirements, in contrast to the Dentrix Enterprise solution, which met only 25%.

The eDRM solution, already deployed at initial EHRM sites, will continue to be implemented across all future VA EHRM deployments. VHA will be responsible for funding, maintaining, and supporting eDRM, while EHRM-IO will maintain the interface between eDRM and the Oracle Health Millennium EHR using Fast Healthcare Interoperability Resources (FHIR) standards. This approach ensures continuity of care, minimizes risk to Veteran dental services, and supports the Department’s goal of increased standardization. This will require continued support and implementation for all EHRM sites VA wide.

2.0 APPLICABLE DOCUMENTS

VA shall ensure the Contractor has appropriate access to these documents and will notify the Contractor of any updates or modifications that impact the work. The Contractor is responsible for reviewing any provided updates and ensuring continued compliance. A designated VA point of contact shall be established for addressing Contractor inquiries regarding these documents. In the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following:

1. 44 U.S.C. § 3541-3549, “Federal Information Security Management Act (FISMA) of 2002”

2. “Federal Information Security Modernization Act of 2014”

3. Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements for Cryptographic Modules”

4. FIPS Pub 199. “Standards for Security Categorization of Federal Information and Information Systems,” February 2004

5. FIPS Pub 200, “Minimum Security Requirements for Federal Information and

Information Systems,” March 2006

6. FIPS Pub 201-2, “Personal Identity Verification of Federal Employees and

Contractors,” August 2013

7. 10 U.S.C. § 2224, "Defense Information Assurance Program"

8. 5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”

9. Public Law 109-461, Veterans Benefits, Health Care, and Information

Technology Act of 2006, Title IX, Information Security Matters

10. 42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”

11. VA Directive 0710, “Personnel Security and Suitability Program,” June 4, 2010, https://www.va.gov/vapubs/index.cfm

12. VA Handbook 0710, “Personnel Security and Suitability Program,” May 2, 2016, https://www.va.gov/vapubs/index.cfm

13. VA Directive and Handbook 6102, “Internet/Intranet Services,” August 5,

14. 36 C.F.R. Part 1194 “Information and Communication Technology Standards and Guidelines,” January 18, 2017

15. Office of Management and Budget (OMB) Circular A-130, “Managing Federal

Information as a Strategic Resource,” July 28, 2016

16. 32 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed

Services (CHAMPUS)”

17. NIST SP 800-66 Rev. 1, “An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule,” October 2008

18. Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended, January 18, 2017

19. Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004

20. VA Directive 6500, “VA Cybersecurity Program,” February 24, 2021

21. VA Handbook 6500, “Risk Management Framework for VA Information

Systems VA Information Security Program,” February 24, 2021

22. VA Handbook 6500.2, “Management of Breaches Involving Sensitive

Personal Information (SPI),” March 12, 2019

23. VA Handbook 6500.5, “Incorporating Security and Privacy into the System

Development Lifecycle,” March 22, 2010 https://www.va.gov/vapubs/index.cfm https://www.va.gov/vapubs/index.cfm http://www.va.gov/vapubs http://www.va.gov/vapubs

24. VA Handbook 6500.6, “Contract Security,” March 12, 2010

25. VA Handbook 6500.8, “Information System Contingency Planning,” April 6,

26. VA Handbook 6500.10, “Mobile Device Security Policy,” February 15, 2018

27. VA Handbook 6500.11, “VA Firewall Configuration,” August 22, 2017

28. OIT Process Asset Library (PAL), https://www.va.gov/process/ . Reference

Process Maps at https://www.va.gov/process/maps.asp and Artifact templates at https://www.va.gov/process/artifacts.asp

29. One-VA Technical Reference Model (TRM) (reference at https://www.va.gov/trm/TRMHomePage.aspx)

30. VA Directive 6508, “Implementation of Privacy Threshold Analysis and Privacy Impact Assessment,” October 15, 2014

31. VA Handbook 6508.1, “Procedures for Privacy Threshold Analysis and Privacy Impact Assessment,” July 30, 2015

32. VA Handbook 6510, “VA Identity and Access Management,” January 15,

33. VA Directive and Handbook 6513, “Secure External Connections,” October 12, 2017

34. VA Directive 6300, “Records and Information Management,” September 21,

35. VA Handbook, 6300.1, “Records Management Procedures, “March 24, 2010

36. NIST SP 800-37 Rev 2, “Risk Management Framework for Information

Systems and Organizations: A System Life Cycle Approach for Security and Privacy,” December 2018

37. NIST SP 800-53 Rev. 5, “Security and Privacy Controls for Federal Information Systems and Organizations,” September 23, 2020 (includes updates as of 12/10/2020)

38. VA Directive 0735, “Homeland Security Presidential Directive 12 (HSPD-12) Program,” October 26, 2015

39. VA Handbook 0735, “Homeland Security Presidential Directive 12 (HSPD-

12) Program,” March 24, 2014

40. OMB Memorandum 05-24, “Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors,” August 5, 2005

41. OMB Memorandum M-19-17, “Enabling Mission Delivery Through Improved Identity, Credential, and Access Management,” May 21, 2019

42. OMB Memorandum, “Guidance for Homeland Security Presidential Directive (HSPD) 12 Implementation,” May 23, 2008

43. Federal Identity, Credential, and Access Management (FICAM) Roadmap and Implementation Guidance, December 2, 2011, (NOTE: Part A of the FICAM Roadmap and Implementation Guidance, v2.0, was replaced in 2015 with an updated Architecture (https://arch.idmanagement.gov/#what-is-the-ficam-architecture)

44. NIST SP 800-116 Rev 1, “Guidelines for the Use of Personal Identity Verification (PIV) Credentials in Facility Access,“ June 2018

45. NIST SP 800-63-3, 800-63A, 800-63B, 800-63C, “Digital Identity Guidelines,” updated March 02, 2020

46. NIST SP 800-157, “Guidelines for Derived PIV Credentials,” December 2014 https://www.va.gov/process/ https://www.va.gov/process/maps.asp https://www.va.gov/process/artifacts.asp https://www.va.gov/trm/TRMHomePage.aspx https://arch.idmanagement.gov/#what-is-the-ficam-architecture https://arch.idmanagement.gov/#what-is-the-ficam-architecture

47. NIST SP 800-164, “Guidelines on Hardware-Rooted Security in Mobile Devices (Draft),” October 2012

48. Draft National Institute of Standards and Technology Interagency Report (NISTIR) 7981, “Mobile, PIV, and Authentication,” March 2014

49. VA Memorandum, VAIQ #7100147, “Continued Implementation of Homeland Security Presidential Directive 12 (HSPD-12),” April 29, 2011 (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

50. IAM Identity Management Business Requirements Guidance document, May 2013, (reference Enterprise Architecture Section, PIV/IAM (reference https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514)

51. VA Memorandum “Personal Identity Verification (PIV) Logical Access Policy Clarification,” July 17, 2019, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896

52. Trusted Internet Connections (TIC) 3.0 Core Guidance Documents, https://www.cisa.gov/publication/tic-30-core-guidance-documents

53. OMB Memorandum M-19-26, “Update to the Trusted Internet Connections (TIC) Initiative,” September 12, 2019

54. OMB Memorandum M-08-23, “Securing the Federal Government’s Domain Name System Infrastructure,” August 22, 2008

55. Sections 524 and 525 of the Energy Independence and Security Act of 2007, (Public Law 110–140), December 19, 2007

56. Section 104 of the Energy Policy Act of 2005, (Public Law 109–58), August 8, 2005

57. Executive Order 13834, “Efficient Federal Operations,” dated May 17, 2018

58. Executive Order 13221, “Energy-Efficient Standby Power Devices,” August

2, 2001

59. VA Directive 0058, “VA Green Purchasing Program,” July 19, 2013

60. VA Handbook 0058, “VA Green Purchasing Program,” July 19, 2013

61. Office of Information Security (OIS) VAIQ #7424808 Memorandum, “Remote

Access,” January 15, 2014, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

62. Clinger-Cohen Act of 1996, 40 U.S.C. §11101 and §11103

63. “Veteran Focused Integration Process (VIP) Guide 4.0,” January 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371

64. VA Memorandum “Proper Use of Email and Other Messaging Services,”

January 2, 2018, https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28

65. “DevSecOps Product Line Management Playbook” version 2.0, May 2021, https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

66. NIST SP 500-267B Revision 1, “USGv6 Profile,” November 2020

67. OMB Memorandum M-21-07, “Completing the Transition to Internet Protocol

Version 6 (IPv6),” November 19, 2020

68. Social Security Number (SSN) Fraud Prevention Act of 2017

69. Section 240 of the Consolidated Appropriations Act (CAA) 2018, March 23,

70. EHRM Joint Master Test Plan (JMTP)

3.0 SCOPE OF WORK

https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/documentlistpublic.aspx?NodeID=514 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4896 https://www.cisa.gov/publication/tic-30-core-guidance-documents https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 https://www.voa.va.gov/DocumentListPublic.aspx?NodeId=28 https://www.voa.va.gov/DocumentView.aspx?DocumentID=4946

The Contractor shall provide all resources necessary to accomplish the deliverables described in the performance work statement (PWS), except as may otherwise be specified. The Contractor shall provide DRMPlus and eDRM software maintenance, updates, and optimization of DRM Plus/eDRM to ensure compatibility with the VA’s Veterans Health Information Systems and Technology Architecture (VistA) and VA Electronic Health Record Modernization (EHRM) evolving data structures; Deliver technical support to VA IT professionals and end-users, ensuring rapid resolution of incidents and enhancement requests; Enhance interoperability between DRM Plus/eDRM and external systems, including VistA Imaging and the Oracle/Oracle Millennium EHR, to support VA’s electronic medical/dental record modernization efforts;

Develop and update training materials and conduct user training sessions to ensure efficient use of DRM Plus/eDRM; Perform periodic updates to DRM Plus/eDRM User and Administrative Manuals to reflect changes in software functionalities; Provide continuous monitoring and reporting of software performance, including resolution of data inaccuracies, interface optimizations, and integration issues.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The Period of Performance (POP) shall be a 12-month base period from date of award, with four 12-month Optional Periods and five Optional Tasks. The overall POP shall not exceed 60 months.

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five are set by date:

New Year's Day January 1 Juneteenth June 19 Independence Day July 4 Veterans Day November 11 Christmas Day December 25

If any of the above falls on a Saturday, then Friday shall be observed as a holiday.

Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November

4.2 PLACE OF PERFORMANCE

Tasks under this PWS shall be performed at Contractor facilities using virtual communication tools to coordinate with VA staff and end-users as necessary.

Oracle/Oracle sites may require on-site support during implementation. The Contractor shall identify the Contractor’s place of performance in their proposal submission.

4.3 TRAVEL

The Government anticipates travel to perform the…