DRY_CLEANING_SOW_(2).docx

LAUNDRING/DRY CLEANING SERVICES STATEMENT OF WORK

Background

The National Institutes of Health (NIH) is the steward of medical and behavioral research for the Nation. Its mission is science in pursuit of fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to extend healthy life and reduce the burdens of illness and disability. NIH has more than 75 buildings in a campus-like environment, with over 300 acres. Some research is performed on campus in state-of-the-art laboratory facilities, although more than 80% of research activities are conducted by scientists working in every state and around the world. NIH employs over 18,000 people approximately a third of whom are health professionals or research scientists engaged in cutting-edge clinical and basic science research.

The Office of Research Services (ORS) provides a portfolio of services to the NIH Community that support its mission of uncovering new knowledge about the prevention, detection, diagnosis, identification and treatment of disease and disability. Those services range from providing animal care and facilities, to library and conference services, to services related to security and safety. ORS supports all 27 Institutes and Centers (ICs) that operate in multiple locations, including the primary location on the Bethesda campus.

Mission

It is the mission of DP to protect the NIH research community, and further to ensure that the mission of NIH is not impeded by personal attacks, loss of assets, criminal activity or acts of terrorism.

Vision

The vision of DP is to provide our services in the most professional and least intrusive manner through the application and use of state of the art methods and technology. We are making continuous improvements to our operations and procedures to ensure that this vision will be realized and we have solicited the assistance of ORS and NIH Senior management, other Agencies, consultants, as well as our own employees, to accomplish the needed tasks.

The primary function of DP is to protect all Government property and employees and visitors. Duties may include, but not limited to:

· controlling entry/egress

· screening visitors entering NIH facilities

· screening packages and hand held bags, briefcases, purses etc.

· operating the visitor badging system at visitor entrances on and off campus

· monitoring on-site security equipment, cameras and alarms

· guarding selected buildings and screening visitors as well as reporting fire/safety/security hazards to the appropriate office as necessary (fires, leaks, floods, thefts, accidents, or property damage, etc.).

In order to meet its mission DP must provide its police officers the equipment and uniforms they need. As part of this commitment and per the Union Agreement with FOP, the DP agrees to provide dry cleaning services for the police officers.

Scope of Work

The contractor shall provide professional laundry/dry cleaning, pressing, repairs and alteration of uniforms for DP located at the National Institutes of Health in Bethesda, MD.

Tasks/Services

The Contractor shall provide:

1. Laundering of shirts, and other garments based on industry standards.

2. Dry Cleaning of garments based on industry standards.

3. Repairing or altering garments to include, but not limited to, replacing buttons, broken belt loops, patches, pockets or zippers, mending any tears or rips, and hemming.

4. Tag and inspect each garment prior to cleaning, notifying the department within the same business day as pick up, of any services that cannot be completed.

a. Notification can be made through a phone call or email.

b. Notification must include identification of customer, item in question, and reason for denial of service.

c. Date and time of notification should be recorded along with name and title of representative informed by contractor.

5. Professional Finishing, to include at minimum:

a. Pressing:

i. Shirts should be pressed with crease down the middle of sleeve.

ii. Trousers should be pressed with crease in middle of pant leg.

b. Garments returned on hangers and placed in clear poly garment bags.

6. Demonstrate that contractor has system to track pickups and deliveries

7. Have the vehicles required to pickup and deliver three days a week on Monday, Wednesday and Friday, no later than 10:00 A.M, at the Division of Police, located on the campus of the National Institutes of Health at 31 Center Drive, Building 31C, Room B3B17, Bethesda, MD 20892.

8. Have the proper insurance to cover any losses experienced by DP.

Deliverables

The Contractor shall provide through term of contract:

1. How the tasks/services listed above will be completed.

2. Reusable garment bags for each member of DP, to place soiled garments in. Minimum of 25 bags to start.

3. Blank 3 part Speedvoices, for employees to enter name and garment information for garments that are to be cleaned.

4. Provide a specific schedule for pickup/delivery to include day of the week and time; Provide copy of receipt to be used to for each pickup/delivery.

5. Invoices twice a month, within 5 business days or less, of the 15th and end of each month. Each invoices should cover either:

a. Days 1-15

b. Days 16- end of month

6. Copy of liability insurance policy

7. List of References to include the person to contact and a telephone number;

Performance Requirements

The Contractor shall have the capability to ensure the following:

1. Quality Control:

a. Staff, facility, equipment and material that are professionally and environmentally responsible.

b. Knowledge of laundry, dry cleaning, soil and stain removal, and professional finishing procedures

c. Proper use or combination of detergents, chemical solvents and water.

d. Garments are returned fresh and clean.

2. Satisfaction Guarantee:

a. In the event that DP is not satisfied with the cleanliness of a garment(s) or service provided, the Contractor shall provide the same service(s) again at no charge.

b. In the event that any garment of piece of garment is damaged, the Contractor shall provide a credit on the invoice in the amount based on the value of the garment’s remaining life expectancy. Based on attached document, the International Fair Claims Guide for Consumer Textile Products.

Period of Performance

12 Month Base Year, plus (4) Option Years

Contract Type

Fixed Price

Place of Performance

Contractor shall have the capability to perform services at their facility and access to the appropriate equipment to complete the required tasks/services. This includes the delivery dates and times as identified in No. 7 of Tasks and Services.

Holidays and Inclement Weather

There is limited access to the NIH during federal holidays and inclement weather. Contract services are not required on the actual days observed or in the event of the closure of federal government facilities. In the event that scheduled services fall on a holiday, or closure, the contractor shall pickup/deliver on the next business day.

Federal holidays include but are not limited to: New Year’s Day, Martin Luther King, Jr Day, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. Specific holiday dates are identified in accordance to section 6103(a) of title 5 of the United States Code.

Specific holiday dates can be viewed at https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/

In the event of closure, the operating status can be viewed at https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/current-status/.