SOW__.docx

STATEMENT OF WORK (SOW)

Service Contract for the QX200 Auto DG Droplet Digital PCR (ddPCR) system, manufactured by Bio-Rad Laboratories, Inc.

SCOPE

Under this task order, the contractor will independently provide repair and preventative maintenance (PM) services to satisfy the overall operational objectives of the Laboratory of Molecular Genetics. The primary objective is to provide a service contract with PM services for the droplet digital PCR system.

ORGANIZATION

Laboratory of Molecular Genetics (LMG) Section on Human Genetics (SHG) National Institute of Deafness and Other Communication Disorders (NIDCD) National Institutes of Health (NIH) 35A Convent Drive, room 1F-141 Bethesda, MD 20892

Mission:

The Laboratory of Molecular Genetics, Section on Human Genetics, performs basic biological research on hearing disorders and competes against other labs throughout the world in the field of audiology. The research results are published in scientific journals and are subjected to strict peer review. In order for the lab to remain competitive, the equipment used for experiments must be kept in top working condition so that errors are not introduced into the data and downtime from broken instrumentation is kept to a minimum.

TASKS/ SERVICES. The contractor shall:

· Perform a PM service once per year, which includes cleaning, calibration, inspection, lubrication, adjustments and a function test of the instrument.

· Perform any remedial or emergency service in the event of malfunction required to keep the instrument running to the manufacturer’s specifications.

· Perform unlimited repairs during business hours (8:30 am-5:30 pm M-F). The repair call should cover all labor, all components of the instrument including the QX200 digital PCR reader , QX200 automated droplet generator, PX1 plate sealer, non-consumable parts, travel time, software upgrades, and re-configuration of the PC after software upgrades/repairs with no extra charge.

· Cover all costs needed, with no further negotiations, to repair the instrument within five days.

· Update the instrument with any new software designed by the manufacture to improve performance of the instrument, to add new features or to correct obvious or subtle problems.

· Use only parts supplied by the manufacturer and after completion of the work, the service technician shall remove from the lab the old parts that were replaced.

· Arrange for parts to be shipped overnight to the site during the on-site routine or emergency maintenance visits.

· Provide a loaner instrument in cases where the customer’s instrument has been sent to an off-site location for repairs.

· Adhere to all laws regarding contracting with the Federal Government, Intellectual Property Rights, and Copyrights.

· Not subcontract work on the instrument out to a third party.

Quality Assurance

The contractor must develop its own Quality Assurance Plan (QASP) as part of its proposal for a performance-based effort. The contractor’s QASP must be meet the minimum criteria established below. The contractor must strive to meet past performance levels that were acceptable and improve on those that were less than optimal.

Evaluation criteria for managing the ongoing maintenance of the instrument is given below. This criteria includes:

a. Many manufacturers upgrade the software for their instruments periodically. The contractor must be able to provide the lab with the latest software upgrades at no extra charge, regardless of whether or not the instrument is being repaired. The contractor also must be able to provide the lab with any necessary training on the upgraded software.

b. The internal HEPA filter, internal tubing, and pumps are a main part of the system. The contractor must repair and replace them when necessary.

c. Most manufacturers require a re-instatement visit and charge for instruments that have a lapse in service contract coverage. The contractor must pay any re-instatement fee charged by the manufacturer should the lab decide not to use the contractor at any time and go back to using the manufacturer directly.

d. Should the contractor cease to be able to fulfill its obligation to the lab during the contracting period, there must be a smooth transition without a lapse in coverage on the instrument between the contractor and the manufacturer. The contractor would be responsible for any re-instatement fees and completing any necessary paperwork required for the transition.

CERTIFICATIONS, LICENSE, PHYSICAL REQUIREMENTS OR OTHER EXPERTISE REQUIRED.

The contractor must have:

· Experience working within an NIH research laboratory.

· Training directly from Bio-Rad for the Auto DG QX200 system

· Current certification and authority from Bio-Rad to work on the Auto DG QX200 workstation (QX200 digital PCR reader, Automated droplet generator, ddPCR plate sealer)

PERIOD OF PERFORMANCE.

Base period: 09/15/2019 09/14/2020 Option year 01: 09/15/2020 09/14/2021 Option year 02: 09/15/2021 09/14/2022 Option year 03: 09/15/2022 09/14/2023 Option year 04: 09/15/2023 09/14/2024

PLACE OF PERFORMANCE.

The work will be performed in the NIH-NIDCD-LMG-SHG, located on the NIH campus in Building 35A, Room 1F-210, Bethesda, MD 20892-3729

OPERATIONAL HOURS.

Work will be performed up to 40 hours per week during normal business hours, Monday-Friday, excluding Federal and public holidays. Occasionally after-hours emergency work might be required.

SAFETY ISSUES.

The contractor is required to adhere to all rules governing laboratory safety at the NIH for BSL I level labs, including wearing PPE, understanding chemical hazard labels and Safety Data Sheets (SDS), and not eating, drinking, or smoking in the laboratory.

GOVERNMENT- FURNISHED EQUIPMENT, BADGE, KEYS AND/OR FACILITIES PROVIDED.

The lab provides a land-line phone for the service technician to make calls related to the repair or PM and any reagents or consumables needed to run the instrument. The lab will also make sure that there are no safety related hazards posted during the visit and will provide the technician with disposable nitrile gloves and a lab coat to use during the visit if he or she requests.

SECURITY CLEARANCE/ POLICE CHECK/ DRIVING RECORD CHECK.

Work under this task order is __x_ UNCLASSIFIED

____ SCREET

____ TOP SECRET

The contractor shall comply with all applicable Department of Health and Human Services (DHHS) security regulations and procedures during the performance of this task order. The contractor shall safeguard any data files that are on the instrument.

NON-PERSONAL SERVICE STATEMENT.

Contractor employees performing services under this order will be controlled, directed and supervised at all times by management personnel of the contractor. Contractor employees will perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government overseeing the work of Federal employees, providing direct personnel services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7 .5 and 37 .1 of the Federal Acquisitions Regulations (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.