2013_Shuttle_Services_Pre-Proposal_Presentation-011613.pdf

NIH Shuttle Services

Division of Amenities and Transportation Services

Office of Research Services

National Institutes of Health

January 16, 2013

Please note that this presentation is designed as an overview of the shuttle services requirement.

This presentation is not all inclusive. For the complete requirements see Request for Proposal

(RFP), NIHOD2012386.

• Sheryn Etti, Contract Specialist

• Susan Cook, Director, Division of Amenities and

Transportation Services

• Joe Cox, Branch Chief Transportation

• Louise Davis, Transportation Program Specialist

• Michelle Mejia, Quality Assurance Specialist

Pre-Proposal Conference Logistics

• Please don’t forget to sign in.

• Conference Rules:

• No audio or video recording of this Pre-Proposal

Conference is permitted.

• Please turn off or silence cell phones.

• No oral questions will be taken during the presentation. Please write questions on the provided index cards or email questions to sheryn.etti@nih.gov. Questions and answers will be posted on FedBizOpps.

• Today’s briefing slides will also be posted on FedBizOpps.

The Office of Research Services (ORS), which includes the Division of Amenities and Transportation

Services (DATS) provides numerous services to the

NIH Community.

ORS supports all 27 Institutes and Centers (ICs) that operate in multiple locations, including the primary location on the Bethesda campus.

ORS provides shuttle services to transport employees and patients throughout the NIH campus and to several locations off-campus. In addition, patient shuttle services include transportation to and from regional airports, medical/recreational trips and other select locations.

Annual ridership is approximately 1 million employees and 240,000 patients and family members.

Employee Shuttle

• Provide continuous employee service from the hours of 6:00 AM to 9:30 PM

• Transport employees around the NIH campus, to and from several locations on

Executive Boulevard, Montrose and the

Rockledge area.

Employee Shuttle

• All shuttles must be accessible for persons with disabilities.

• Shuttle Route Signage should be clearly visible from all points on the outside of buses.

• Shuttle website:

http://www.ors.od.nih.gov/pes/dats/transport ation/NIHShuttleServices/Pages/shuttle.

aspx http://www.ors.od.nih.gov/pes/dats/transportation/NIHShuttleServices/Pages/shuttle http://www.ors.od.nih.gov/pes/dats/transportation/NIHShuttleServices/Pages/shuttle

Patient Shuttles

• Services to and from local airports.

• Services to and from local hotels.

• Recreational therapy shuttle services for patients and family members to various points of interest.

• After-hours shuttle to and from the Clinical Center

(Building 10) to the Metro and parking lots on the NIH campus.

• Transport Children Inn’s patients on campus.

• Transport CC patients and courier items (e.g., medical records, medications, etc.).

• Para-Transit Vehicle for ADA Transports

Patient Transportation Desk

• Located in Clinical Center (Building 10)

• Hours of Operation

• Sunday through Friday and Holidays

• 7 a.m. through 7 p.m.

• Provides Employees/Patients Shuttle Information

• Arranges taxi services under the taxi contract

Employee Training – for staff assigned to

Clinical Center

• New Employee Orientation

• Hospital Infection Control

• Patient Confidentiality

• Sexual Harassment

• Diversity (EEO)

• Other training courses not specifically listed

• Employee Conduct - The Government requires a favorable image and considers it a major asset to be both professional in conduct and appearance.

• Uniforms – All persons required to wear a uniform under this contract shall wear a standard uniform while on duty.

• Shuttle Bus Technology Requirements

• NextBus or similar technology

• “Real-time shuttle arrival” Mobile Phone and

Computer Website

• Video Cameras

• Bicycle racks

• Employee and Patient Shuttle Reports

(Contractor Reporting Requirements)

• Monthly Ridership Reports for each Route/Data gathered daily by day and hour

• Motor Vehicle Accident Reports

• Driver Assignment Reports (Quarterly record)

• Maintain Patient Shuttle Log

• Other adhoc reports not specifically listed

Quarterly Measurables

• Reliability of Shuttle Runs

• Shuttle Customer Service

• Accessibility of Shuttles for Employees/Patients with

Disabilities

• Contract Management/Other Forms of Customer

Complaints/Compliments

• Receipt of Reports and Complaints to the Project

Officer

Fuel Surcharge

• Offerors may propose a monthly firm fixed price fuel surcharge that is subject to a quarterly economic price adjustment (EPA)

• The EPA may shift upward or downward by ten percent

• In proposal, Offeror must state why proposing or not proposing Fuel Surcharge and rationale for fuel index.

Evaluation Criteria

Offerors will be evaluated on their:

• Past Performance/Experience

• Technical Approach to Performance Requirements

• Corporate and Human Resources

• Quality Control Program

• Relevant Past Performance

Mandatory Criteria

The below are mandatory criteria and will have to be met prior to award of the contract:

• Personnel assigned must be trained for compliance with the American with Disabilities Act (ADA) requirements and bidder must own or lease all of the equipment needed to comply with ADA requirements of the contract.

Mandatory Criteria (cont.)

• All drivers assigned to the NIH contract must have a valid Commercial Driver’s License (CDL), excellent driving records and must have experience driving similar vehicles under conditions similar at the NIH.

• Insurance policy coverage to meet the minimums outlined in the Performance Work Statement.

• Insurance coverage shall be in the following minimum amounts:

1) Liability Insurance with bodily injury of at least

$200,000 per person, and $500,000 per occurrence.

2) Property Damage of $20,000 per occurrence.

3) Policies covering automobiles operated in the

United States shall provide coverage of at least

$200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage. The amount of liability coverage on other policies shall be commensurate with any legal requirements of the locality and sufficient to meet normal and customary claims.

• All shuttles must be licensed with the Department of

Transportation (DOT) and the Washington

Metropolitan Area Transit Commission (WMATC) for at least 20 passengers buses.

• The Contractor shall have and maintain all required permits and registrations to operate shuttle vehicles within the District of Columbia Metro area as well as between the Baltimore Washington International

Thurgood Marshall Airport, Reagan National, and

Dulles International Airport.

Rating Structure

Technical proposals will be scored out of a possible

100 points as follows:

• A. Past Performance/Experience 30 points

Past Performance 15 points

Experience 15 points

B. Technical Approach to 25 points

Performance Requirements

• a) Scope and Purpose 15 points

b) Hours of Operation 5 points

c) Shuttle Equipment 5 points

Rating Structure (cont.)

• C. Corporate and Human Resources 30 points

a) Corporate 5 points

b) Management Plan 5 points

c) Logistics 5 points

d) Staffing Plan 5 points

e) Training Plan 5 points

f) Criteria for Selecting Staff 5 points

• D. Quality Control Program 15 points

a) Quality Assurance Plan 10 Points

b) Quality Assurance Checklists 5 Points