Attachment_II_-_Quality_Assurance_Surveillance_Plan_-_Beckman_Equipment_.pdf

ATTACHMENT II – QUALITY ASSURANCE SURVEILLANCE PLAN

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Quality Assurance Surveillance Plan

Preventive Maintenance and Repairs of Government-Owned

Beckman Equipment

I. Objective: To provide a quality surveillance plan for the preventive maintenance and repair of government owned Beckman instruments. This plan provides a basis for the

Contracting Officer Representative (COR) to evaluate the quality of the Contractor’s performance. The oversight provided for in the contract and in this plan will help to ensure that service levels are reached and maintained at the required levels throughout the contract term. Further, this plan provides the COR and Alternate COR (ACOR) with a proactive way to avoid unacceptable or deficient performance, and provides verifiable input for the required annual past performance evaluation.

II. Performance Standards:

A. Quality Level: by monitoring the Contractor, the CORs will determine whether the performance levels set forth in the contract have been attained. Quality standards (i.e.

performance standards) for all tasks are specified in the Performance Work

Statement.

B. Frequency: Prior to contract award, the CORs will evaluate the current levels of performance, according to the standards set forth in this contract. During the performance of this contract, the CORs will take periodic measurements (i.e. conduct surveillance) as specified, and will analyze whether the negotiated frequency of measurement is appropriate for the work being performed. Adjustments may only be made by a modification to the contract.

C. Management Responsiveness: The CORs will determine whether the Contractor has managed the contract effectively and efficiently as specified in the quality standards set forth in the PWS. The CORs will confirm whether the Contractor has satisfactorily met all reporting requirements.

III. Evaluation Methods:

The CORs will conduct performance evaluations based upon the required performance levels set forth in the contract. The following techniques will be used to perform surveillance:

A. Maintenance Performance Report: The CORs will review service reports to ensure that the required preventive maintenance, emergency maintenance, and repair have been provided. Problems, resolutions, etc. shall be noted as stated in the contract.

Results shall be shared with the Contracting Officer.

B. Service Level Monitoring: The Contractor is required to perform preventive maintenance and emergency repairs quickly. Customer feedback will be sought and service request logs shall be reviewed to ensure that reported problems are resolved as quickly and efficiently as possible.

C. Inspections: Health and Safety Branch will conduct 100% inspections of any removals of radioactive materials.

Beckman Maintenance

Performance Based Objectives

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Desired Outputs

Required Service

Performance

Indicator

Acceptable Quality

Level

Monitoring Method

Equipment in optimum working condition

Preventative Maintenance completion of semiannual inspections

95% Conformance

Random Project Officer Inspection and Customer Concerns

Prompt restoration of critical failed equipment

Providing emergency Repair Maintenance

24 hour response and 48 hour restoration

Timely restoration of failed equipment

Providing Routine repair Service

24 hour response and 72 hour restoration

Timely replacement of failed repair parts

Furnishing of OEM approved replacement Parts

Installation of EOM approved repair parts with minimum delays

Equipment in the desired locations

Relocation and Reinstallation

Complete relocation ans reinstallation within 24 hours of notification

Current Status of equipment condition

Providing Service

Reports

Prompt and accurate

Service Reports

Receipt of correspondence by Project Officer, Alternate Project Officer, and Contracting

Officer

Quality Maintenance

Adherence to the QCP

Exemplary Equipment Performance

Customer Concerns

Evidence of maintenance frequency completion and frequency

Affixing Servicing Stickers when maintenance/repairs have been completed

The application of current Servicing Stickers

100% Conformance