Statement_of_Work.pdf

STATEMENT OF WORK

1. Scope: Contractor to provide all labor, material and equipment to provide preventive maintenance for Government-owned JEOL JEM 1010 electron microscope. All maintenance services shall be performed in accordance with the original equipment manufacturer (OEM) standard commercial maintenance practices.

2. Preventive Maintenance: Contractor shall perform two preventive maintenance inspections during the contract period Service shall be performed by technically qualified factory trained personnel. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, lubrication and testing of all equipment in accordance with OEM latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of me preventive maintenance inspection to assure optimum and efficient performance.

3. Emergency Service: Emergency repair services shall be provided on a unlimited basis during the term of this contract at no additional cost to the government Emergency service shall be provided during normal work hours Monday thru Friday except Federal holidays or as specified in the contract. Upon receipt of notice that any part of the equipment is not functioning properly the Contractor shall within 24 hrs furnish a factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall NOT replace the necessity for scheduled PMI's.

4. Replacement Parts: The contractor shall furnish all parts required to be replaced at no additional cost to the government with the exception of consumable parts such as batteries.

Parts shall be new or remanufactured to original equipment specifications.

5. Software Updates: The Contractor shall provide software service in accordance with the manufacturer's latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The Contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the Government. .

6. Service Exclusions: The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this contract.

7. Period of Performance:

Base Year: 02/01/2017 – 01/31/2018 Option Year 1: 02/01/2018 – 01/31/2019 Option Year 2: 02/01/2019 – 01/31/2020 Option Year 3: 02/01/2020 – 01/31/2021

8. Personnel Qualifications: Personnel shall have a minimum of (1) one year factory training and experience servicing the equipment covered under this contract. All primary service personnel shall have at least one back-up support person with at least one (1) year of experience on the equipment covered by this contract.

9. Place of Performance: Service shall be performed at the following location:

National Institutes of Health National Eye Institute 9000 Rockville Pike Building10 Room 10N110 Bethesda, MD 20892

10. Payment: Payment shall be made per quarter of the contract year.

11. Acquisition Contact Eric D. Chapman Contract Specialist 301-435-3910 eric.chapman@nih.gov mailto:eric.chapman@nih.gov