Statement_of_Work.pdf

STATEMENT OF WORK

AB Sciex 5800 MALDI TOF/TOF System, Serial No. BA21111207, Preventive Maintenance

Scope of Work Contractor to provide all labor, parts, and travel for remedial repair and planned maintenance for government-owned AB Sciex 5800 MALDI TOF/TOF System, Serial No.

BA21111207. The number of planned maintenance visits during the period of performance is one (1).

Period of Performance Base Year: 07/20/2016 – 07/19/2017 Option Year 1: 07/20/2017 – 07/19/2018 Option Year 2: 07/20/2018 – 07/19/2019 Option Year 3: 07/20/2019 – 07/19/2020 Option Year 4: 07/20/2020 – 07/19/2021

Performance Requirements AB Sciex Assurance Plan. Scheduled Planned Maintenance Visit(s) to ensure optimal performance of your mass spec instruments. Contractor shall perform one (1) preventive maintenance inspection during the contract period. A certified factory trained service engineer shall perform service. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, lubrication and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested in accordance with the manufacturers Preventive Maintenance procedures and checklist for the instrument being serviced at the end of the preventive maintenance inspection to assure optimum and efficient performance. No charge for planned maintenance visits.

Expert repair coverage for equipment problems and failures. Maintenance Kit, all parts, labor and travel fees are included for repairs and scheduled planned maintenance. Only AB SCIEX service engineers are current on the latest from AB SCIEX technology and techniques. AB SCIEX trained engineers are able to diagnose instrument problems and repair the instrument with Original Equipment Manufacturers (OEMs) parts. Replacement parts are sourced from Original Equipment Manufacturers (OEMs) and are approved to AB SCIEX specifications. AB SCIEX has regional support centers to enable delivery a part within 24 hours on a next day delivery service.

Factory-trained and Certified Engineers - Only AB SCIEX service engineers receive continuous and ongoing factory training and certification from AB SCIEX. AB SCIEX engineers are certified to the instrumentation and software, which is renewed every two years. Although third parties may offer service for the 5800 MALDI TOF/TOF, third party service providers are not trained or authorized by AB SCIEX to perform complete end to end system maintenance or repair on this instrument.

Only AB SCIEX service engineers have full and exclusive access to AB SCIEX's latest technical developments, repair procedures, instrument schematics, software application updates and planned maintenance procedures. Note: AB SCIEX does not train or authorize any third party service provider to perform complete end-to-end system maintenance or repair on this instrument.

Guaranteed Priority Response - Service engineer will arrive on-site within 2 business days from receipt of a service call.

The contractor shall provide Software Service in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and trouble-shooting of the operating systems, at no additional cost to the Government.

Copyrighted and Proprietary Advanced Service Diagnostics - Only AB SCIEX service engineers have full and exclusive access to AB SCIEX instrument diagnostics software.

Only AB SCIEX service engineers have access to AB SCIEX’s confidential and proprietary tools that enable our engineers to efficiently diagnose and service across the entire product portfolio, as well as optimize instrument performance. AB SCIEX’s proprietary diagnostic tools ensure that AB SCIEX’s service engineers have the maximum level of certainty when troubleshooting complex technical issues.

AB SCIEX full coverage plans are backed by our Fix or Replace Commitment - with AB SCIEX Services we ensure you have an instrument that performs to OEM specifications - if we can't fix it we'll replace it. In addition, guaranteed response times are available under certain full coverage plans in most regions.

Only customers with a SCIEX service contract have phone and e-mail access to our Global Technical Assistance Center (TAC) and Global Applications Technical Support (ATS) teams.

TAC is staffed by senior engineers with the expertise to efficiently troubleshoot the entire product portfolio. ATS is staffed by experienced scientists with the proficiency to resolve both software and applications issues through complete workflows. The unique skillsets of the TAC and ATS teams helps to speed call resolution and assists customers in maximizing productivity.

Performance Location National Institutes of Health National Eye Institute Laboratory of Retinal Cell and Molecular Biology 9000 Rockville Pike Building 6, Room 128 Bethesda, MD 20892

Acquisition Contact Eric D. Chapman, Contract Specialist 301-435-3910 eric.chapman@nih.gov mailto:eric.chapman@nih.gov