New OPs Center Janitorial SOW 12_2_20 final CM.docx

MOAB INTERAGENCY FIRE OPERATIONS CENTER JANITORIAL

STATEMENT OF WORK

C.1 GENERAL INTENTION. The is a firm fixed priced contract for janitorial services for the Bureau of Land Management, Moab Interagency Fire Operation Center (Fire Ops Center).

C.2 GENERAL REQUIREMENTS. The Contractor shall provide all labor, supplies, supervision, tools, materials, equipment and transportation (except Government-furnished property listed below) necessary to provide janitorial services in accordance with the statement of work, clauses, and DOL wage determinations contained in the contract. The janitorial service applies to Moab Interagency Fire Operation Center located at 90 E Fire Center Drive, Moab, Utah. This includes, but is not limited to, all designated spaces, entrance ways, work areas, walkways, two restrooms-two shower rooms, four offices, one training room, storage areas, one break room.

Moab Fire Operations Center is to be cleaned two times a week March 1st through November 15th and one time per week November 16th through February 29th.

The floor area consists of approximately 2900 square feet. Moab Fire Operations Center is divided into 4 offices, hallway common area with printers and copiers, one meeting/training room, one breakroom with refrigerator and microwave oven, and two bathrooms with showers. There are two exterior entrances.

C.3 DEFINITIONS - TECHNICAL. As used throughout this contract, the following terms shall have the meaning set forth below.

a. Where "as shown", or words of similar import are used, it shall be understood that reference is made to this specification unless stated otherwise.

b. Where "approval", "acceptance", or words of similar import are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

c. Contracting Officer. The Contracting Officer (CO) is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

d. Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

e. Contracting Officer's Representative (COR). The COR is an employee designated for the purpose of administering the technical aspects of this procurement. The COR is authorized to clarify technical requirements and to review and approve work which is clearly within the scope of work. He/she is NOT authorized to issue changes pursuant to the changes clause or to in any other way modify the scope of work. If this contract contains a technical direction clause, the COR is designated as the official authorized to issue that technical direction.

f. Project Inspector (PI) – The PI is an employee designated for the purpose of inspecting and monitoring performance of this requirement. The PI is authorized to clarify technical requirements. He/she is NOT authorized to issue changes pursuant to the changes clause or in any other way modify the scope of work.

g. Clean. "Clean" shall be defined as free of dirt, dust, spots, streaks, stains, smudges, litter, debris and other residue.

h. Disinfect. Cleaning in order to destroy any harmful microorganisms by application of an approved chemical agent.

i. Facility. An establishment or structure.

j. Frequency of Service.

(1) Annual - Services performed once during the 12-month period of the contract.

(2) Semi-Annual - Services performed twice during the 12-month period of the contract at intervals of 160 to 200 calendar days.

(3) Quarterly – Services performed four times during the 12-month period of the contract at intervals of 80 to 100 calendar days.

(4) Monthly - Services performed 12 times during the 12-month period of the contract at intervals of 28 to 31 calendar days.

(5) Two Weekly - Services performed two times each week, one weekend day and one midweek day.

(6) Weekly -Services performed once each week.

k. Hours of Work. Required services shall be performed after 6:00 p.m. and completed before 6:00 a.m. on weekdays, and/or anytime on weekends or holidays agreed to by Contractor and Government.

l. Space. A space is an area to receive custodial services, which may or may not be considered a room by common definition. Examples of spaces are definable sections of hallways, offices, bathrooms, closets, and entrances.

m. Waste Containers. Waste containers are defined as trash receptacles, wastebaskets, trashcans, wastepaper baskets, ashtrays, or any container holding trash, paper, or refuse of any type.

C.4 GOVERNMENT-FURNISHED PROPERTY AND SERVICES. In accordance with the Government Furnished Property clause, the Government will provide the Contractor the following for use only in connection with this contract. The use of Government-furnished property and services for other purposes is prohibited. All such facilities will be provided in "as is" condition.

a. Government-Furnished Facilities. The Contractor shall provide custodial services for Government-furnished facilities. The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. The Government will furnish or make available to the Contractor one utility closet used for storing cleaners, mops, disinfectants, paper towel, toilet tissue, soap, brooms, mops, vacuums, etc.. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent floods or fire hazards, odors, and vermin. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse on his/her part, or on the part of his/her employees.

b. Availability of Utilities. The Government will furnish the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, fresh water, sewage service, and refuse collection (from existing collection points). Information concerning the location of existing outlets may be obtained from the Contracting Officer’s Representative or Project Inspector. Utilities specified above will be furnished at no cost to the Contractor.

c. Keys to facility shall be signed out and returned upon completion of the contract.

C.5 CONTRACTOR-FURNISHED ITEMS. The Contractor shall provide all equipment, materials, supplies, and services to perform the requirements of this contract. Materials, equipment, and supplies provided shall meet the requirements below. Items not listed shall be of acceptable commercial grade and quality.

a. Material/Supply Requirements: Custodial supplies, materials and equipment shall meet all “green” purchasing requirements to include: non-hazardous cleaners and disinfectants, and recycled content in all paper products as well as meet the requirements specified herein.

Restroom Supplies:

Liquid soap for dispensers use shall be mildly scented, approximately 15% concentrate.

Paper Towels and Toilet Paper/Tissue:

Paper products shall fit the existing dispensers/holders.

Paper towels shall be highly absorbent, wet strength type.

Factory reject type paper shall not be used in this contract.

Toilet paper/tissue shall be medium soft and 2 ply.

Waste Container Liners:

Waste container liners shall be of proper size to fit the containers.

b. Safety: A minimum two week supply of restroom supplies shall be kept on site. No flammable liquids shall be stored in the building. The Contractor shall obtain and have on file a Material Safety Data Sheet (MSDS) for all hazardous materials used and stored by the Contractor. The Contractor shall organize all MSDS’s and place them to ensure that they are available to janitorial staff and Government personnel.

c. Equipment Requirements: All power driven equipment (i.e. for floor scrubbing, polishing, shampooing, and vacuuming) shall be of an industrial type, mechanically sound, safe to operate, and in a condition that will not harm or excessively wear existing finishes and floor coverings.

C.6 MANAGEMENT. The Contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate, timely and safe completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate work force to complete work in accordance with the time and quality standards specified herein.

a. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports shall be provided when requested by the Contracting Officer.

b. Work Schedule. The Contractor's initial work schedule shall indicate the hours of the day that twice weekly services will be performed and the day of the week weekly services will be performed. The schedule shall list the type of work to be performed and the areas to be worked. When scheduled services performed twice weekly or less frequently fall on a holiday, alternate dates may be specified. The initial work schedule shall be submitted to the Contracting Officer for approval within 15 days after award. Once approved, all work shall be performed in strict compliance with the work schedule to facilitate the Government's inspection of the work. Changes to the work schedule shall be submitted for the Contracting Officer's approval at least 3 working days prior to performance.

c. Interference with Government Business. The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc..

d. Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces from materials not intended. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement if necessary, and without cost to the Government. Damaged items should be reported to the CO for determination. Cloths, mops or brushes contain a residue of combustible material subject to spontaneous ignition shall be disposed of or stored outside the facility.

e. Building Security and Energy Conservation. Upon completion of the scheduled work in the facility, the Contractor shall ensure that all lights are off (unless otherwise instructed) and that all windows and entrance doors are locked upon leaving the building. The Contractor shall not disturb papers on desks or bulletin board, open drawers or cabinets, or use telephones provided for Government use, except for emergency calls to the CO, police, or fire department.

C.7 CUSTODIAL SERVICES REQUIREMENTS. The Contractor shall provide the custodial services described herein. An inventory and description of the areas to receive custodial services is included in the Inventory of Facilities.

Basic Services. Basic services shall be performed at the locations outlined in the Inventory of Facilities and to the frequencies shown in C.10 Services, Performance of Measurement and Frequency and shall consist of the services listed for the specified spaces. Furniture or other equipment (including waste containers) moved while performing basic services shall be returned to their original position. Performance requirements for these services include the following:

(1) Space Cleaning: Space cleaning shall consist of the following services each time a space is cleaned.

(a) Sweeping/Mopping. Hard flooring shall be swept and/or mopped so as to remove all loose dirt, dust, and debris.

(b) Vacuuming Carpets and Rugs. Carpeted areas and rugs shall be vacuumed free of all loose soil and debris.

(c) Emptying Waste Containers. All waste containers in office areas shall be emptied and plastic liners replaced. Any plastic liner with food wastes or that is soiled or leaking shall be replaced with a new plastic liner. Waste containers shall be washed as needed inside and outside utilizing a disinfectant and shall be free of odors. After washing, containers shall be wiped dry and new plastic liners installed. Boxes, cans, bottles, and other items placed adjacent to waste containers and marked "TRASH" shall also be removed and disposed of. All waste collected shall be disposed of in the nearest outside trash collection point. Waste that falls on the floor and outside grounds during the waste removal shall be picked up and disposed of by the Contractor.

(d) Low Dusting/Cleaning. All furniture, partitions, equipment, horizontal ledges, and sills shall be dusted. Walls, doors, and partitions shall be wiped clean (including glass in partitions and doors) to a height of 7'-0" above the floor level. Corridor and entrance walls and doors shall be cleaned. Miscellaneous hardware and bright metal work shall be wiped clean. Drinking fountain shall be cleaned and disinfected. All surfaces of drinking fountain shall be free of stains, smudges, and scale.

(e) High Dusting/Cleaning. High cleaning includes cleaning horizontal and vertical surfaces above 7' from floor level including all overhead piping and ceiling areas. All dust, lint, litter, and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

(f) Cleaning Walk Mats. Each time floors are swept/dust mopped or vacuumed, walk off mats in that area shall be cleaned. Soil and moisture underneath mats shall be removed and the floor shall be cleaned as appropriate along with the rest of the floor. The mats shall be returned to their original locations afterwards. The Contractor shall report, in writing to the Contracting Officer, all walk mats that are work out to the point of being ineffective.

(2) Floor Care. Floor care shall be performed in the spaces as shown on the "Schedule of Services" and shall consist of the following services.

(a) Damp Mopping. Prior to damp mopping, floors shall be swept/dust mopped. Floors shall be damp mopped with an approved cleaning solution to remove dirt, streaks, smears, and stains.

(3) Restroom Services. Restroom services shall consist of the following each time services are performed.

(a) Cleaning Restrooms. Restroom fixtures, including water closets, urinals, lavatories, showers, and sinks shall be washed inside and outside utilizing a disinfectant, and shall be free of stains and odors. Pumice sticks and an approved toilet bowl cleaner shall be used to remove stains from urinals and water closets. Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including water closets, urinals, walls, floors, and partitions) shall not be used to clean lavatories or sinks. Floors shall be swept/dust mopped free of dirt and mopped with a disinfectant. Floor drains shall be cleaned and flushed with a disinfectant. Partitions, walls, and doors shall be cleaned free of dirt, stains, and graffiti. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned. Waste containers shall be emptied, disinfected, and plastic liners replaced.

(b) Servicing Restrooms. Servicing restrooms shall include inspecting, replenishing, and cleaning supply dispensers. Restroom supplies shall include, but are not limited to, paper towels, toilet tissue, air freshener, and soap. The Contractor shall stock restrooms with sufficient supplies to ensure that the supplies will last until the next scheduled service.

(4) Cleaning Interior Glass. The Contractor shall thoroughly clean all interior glass surfaces and associated window frames, sills, and sashes. All glass surfaces shall be cleaned and left free of streaks and stains, and all adjacent surfaces wiped dry. All paint, putty, film, and foreign matter found on glass surfaces shall be removed.

(5) Cleaning Light Fixtures, Globes, reflectors, covers, diffusers, and plastic side panels shall be removed and washed. After cleaning and reassembling, light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

(6) Cleaning Venetian Blinds. Venetian blinds, including mini-blinds, shall be removed and cleaned free of all dust and embedded dirt and hung in working order. Once removed for cleaning, the blinds shall be rehung by the Contractor within 3 working days.

(7) Shampooing Carpets and rugs. Prior to shampooing, carpets and rugs shall be vacuumed free of all loose soil and debris. Carpets and rugs shall have a bright uniform color. Shampooing shall be done by the water extraction method. After drying, furniture or other equipment moved for shampooing shall be returned to their original positions.

C.8 INVENTORY OF FACILITY

The following are to receive custodial services as specified in this contract:

C.9 CONTRACTOR PERSONNEL SECURITY AND SUITABILITY REQUIREMENTS

Performance of this contract requires Contractor personnel to have a Federal Government-issued personal identification card before being allowed unsupervised access to the BLM facility. The Contracting Officer's Representative (COR) will be the sponsoring official, and will make the arrangements for personal identity verification and card issuance. As a requirement of this contract, the Contractor shall identify all Contractor and subcontractor personnel who will be required to have physical access for performance of work under this contract at least two weeks before the start of contract performance. The Contractor must make their personnel available at the place and time specified by the COR in order to initiate screening and background investigations. The following forms, or their equivalent, will be used to initiate the credentialing process:

* OPM Standard Form 85 or 85P

* OF 306

* Fingerprint card (the COR may require the fingerprinting to be done at a police station; in this case, any charges are to be borne by the Government).

* Release to Obtain Credit Information

* PIV card application (web-based); www.doi.gov/ocio/privacy

Contractor employees are required to give, and to authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitable determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government personnel may contact Contractor personnel being screened or investigated in person, by telephone or in writing, and the Contractor agrees to make them available for such contact.

Alternatively, if an individual has already been credentialed by another agency through OPM, and that credential has not yet expired, further investigation may not be necessary. The Contractor must provide the COR with documentation that supports the individual's status.

During performance of the contract, the Contractor shall keep the COR apprised of changes in personnel to ensure that performance is not delayed by compliance with credentialing process. Cards that have been lost, damaged, or stolen must be reported to the COR and Issuing Office within 24 hours. Replacement will be at the Contractor's expense. If reissuance of expired credentials is needed, it will be coordinated through the COR or PI.

At the end of contract performance, or when a contract employee is no longer working under this contract, the Contractor will ensure that all identification cards are returned to the COR. Before starting work under this contract, a National Agency Check (NAC) will be conducted to verify the identity of the individual applying for clearance. Upon successful completion of the NAC process, an identification card will be issued and access granted.

Simultaneously, a NAC with Inquires (NACI) will be initiated to determine the individual's suitability for the position. If the NACI adjudication is favorable, nothing more needs to be done. If the adjudication is unfavorable, the credentials will be revoked. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, DOI shall have the right of final determination.

This requirement must be incorporated into any subcontracts that require subcontractor personnel to have regular and routine unsupervised access to a Federally-controlled facility for more than 180 calendar days or any unsupervised access to a Federally-controlled Level 3 or 4 information system.

CONTRACTOR MUST COMPLY WITH THE ABOVE REQUIREMENTS WITHIN A MINIMUM OF 10 WORKING DAYS FROM CONTRACT AWARD. IN THE EVENT THE CONTRACTOR DOES NOT COMPLY, THE CONTRACT MAY BE TERMINATED FOR THE CONVENIENCE OF THE GOVERNMENT AND AWARD MADE TO AN ALTERNATIVE QUOTER WHOSE OFFER IS MOST ADVANTAGEOUS TO THE GOVERNMENT.

C.10 INSPECTION AND ACCEPTANCE QUALITY ASSURANCE SURVEILLANCE PLAN

The Inspection form (See Quality Assurance Inspection Report) will be used to determine satisfactory performance.

Acceptable Quality Level: The requirements outlined in the Scheduled Services are to be performed in accordance with Section C, Description/Specifications/Work Statement, the Frequency Schedule, and to the quality level outlined in the Performance Standards.

Scheduled services will be randomly sampled on a by either the Contracting Officer, COR, or PI to assure their satisfactory completion. If one or more of the services are not completed in compliance with the contract requirements (non-performed or unsatisfactorily performed) the Contractor shall be subject to payment deductions. If the work is of unacceptable quality, the Government will have the choice of either requiring the Contractor to perform the work or let it go until the next scheduled occurrence.

Payment will be made monthly for the janitorial services that have been satisfactorily provided during the month.

Minimum Acceptable Standards: Contractor shall meet the following minimum performance standards:

a. Carpets – All carpets and rugs shall have been thoroughly vacuumed and all dirt and debris removed from under furniture, in tight corners, edges, and crevices. Following shampooing, all clean areas shall be free from dust, stains, etc. Baseboards shall be free of watermarks, scars, or marks from cleaning equipment striking or splashing surfaces.

b. Horizontal and Vertical Surfaces – The following conditions shall exist after cleaning: 1) there shall be no dust streaks; 2) surfaces, corners, crevices, molding, and ledges shall be free of dust; 3) there shall be no oils, spots, or smudges on dusted surfaces; and 4) exterior surfaces of shelves/cabinets shall be free of dust, oil, spots or smudges.

c. Wastebaskets and Trash Containers – The inside and outside surfaces shall have been washed or damp wiped and odor free.

d. Mirrors and Glass – Mirrors shall have a clean and bright appearance. Glass shall be clean and completely free of dirt, dust, oxidation buildup, and spots, resulting from irrigation and any other foreign matter. Glass shall be completely clean along edges and in corners.

e. Non-Carpeted Floors

(1) Cleaning – All floors shall be clean and free of dirt streaks. No dirt shall be left in corners, behind pillars, under furniture, behind doors, on stair landings, or left in entryway or hall. Sidewalks and entrances shall be clean of all dirt and trash. No dirt shall be left where sweepings were picked up. There shall be no dirt, dust, or any foreign matter under desks, tables, or chairs.

(2) Mopping and Scrubbing – The floors shall be clean and free of dirt, water streaks, mop marks, strings, etc., to present an overall appearance of cleanliness. All surfaces shall be dry and corners and cracks clean.

f. Restrooms – All porcelain surfaces shall be free of calcium buildup, odors, dirt, or stains in corners or underside of sinks and toilets. All metal surfaces shall be clean and bright with a polished appearance. All stall partitions, walls, etc. shall be free of dirt, dust, splatters, and cobwebs. All surfaces shall be clean with no water or cleaner streaks evident. Fixtures shall be clean and bright. There shall be no dust, spots, stains, rust, green encrustations, or excess moisture. Toilets, urinals, sinks, partitions and trash containers shall be odor free.

g. Miscellaneous Surfaces

C.11 SERVICE, PERFORMANCE MEASUREMENT AND FREQUENCY

DESCRIPTION OF SERVICE PERFORMANCE MEASUREMENT FREQUENCY

Janitorial services for all areas are required to be performed after 6:00 p.m. and completed before 6:00 a.m. on weekdays, and/or anytime on weekends and holidays agreed to by Contractor and Government.

and shall not be cloudy.

14. Shampoo all carpets once a year. Annual

RESTROOMS

closets, urinals, toilet stalls, and shall be free of splashing, streaks, washbasins, mirrors, waste gum, smudges, spots, and hard water receptacles, floor baseboards, buildup. Surfaces shall be shinny and dispensers and wall surfaces, clear.

utilizing a germicide cleaner-disinfectant.

and sanitary napkin receptacles. With

Special Requirements