NEW_FY_27_Bowling_Center_Solicitation_PWS_draft_1.pdf

PERFORMANCE WORK STATEMENT

Bowling Center Maintenance

1. Background. The Armed Forces Retirement Home (AFRH-G) is a Continuing Care Retirement Community (CCRC), dating back to 1851 when it was established as the United States Soldiers Home. In 1991, the AFRH-G became an independent Federal agency and is the only agency that does not receive appropriated (tax payer) funds for its operation. The Agency’s income flows from enlisted men and women serving in the U.S. Armed Forces and in a trust fund that has operated since the Home’s beginning.

This modern retirement community offers Residential Living, Assisted Living, Long Term Care and Memory Support to our Nation’s Veterans. The campus is located at 1800 Beach Boulevard, Gulfport, Mississippi.

In 2005, the Katrina Hurricane severely damaged the Gulfport, Mississippi Campus of the Armed Forces Retirement Home, resulting in its closing and many of the residents were moved to the Washington Campus. In October 2010, the doors opened and a new and impressive home in Gulfport, MS was unveiled. The new retirement community (CCRC) will be home to approximately 600 residents.

Both campuses make up the Armed Forces Retirement Home which has the high honor of providing exceptional care to our Nation’s defenders.

2. Purpose. This performance work statement (PWS) sets forth requirements for Bowling Center Maintenance at the Armed Forces Retirement Home in Gulfport, Mississippi (AFRH-G).

The Contractor shall provide management, supervision, quality control, inspections, supplies, and equipment (except as otherwise provided), necessary to perform services on bowling center equipment as defined herein.

3. Scope. Perform all preventive maintenance, repairs, and factory settings for the proper operation of the following bowling center equipment associated with the Qubica AMF - four (4) Lane Center installed at AFRH-G in Gulfport, MS:

Qubica AMF – 8290XLI Machines – 4 Total SPL Lanes – 4 Total Profile Ball Returns – 2 Total Quest Furniture – 12 Chairs, 4 Tables, 3 Bowling Ball Stands/Holders Durable Bumpers – 8 Total Radaray XLI Foul Detector – 4 Total Qubica BES Standard – Scoring Center – 4 Total Conqueror Pro – For Back Office – 1 Total 32" LCD Monitors – 4 Total

4. Specific Tasks. The Contractor shall supply supervision, labor, and tools for all repairs, adjustments, and maintenance to the bowling equipment listed in this Performance Work Statement (PWS). The Contractor shall inform the Contracting Officer Representative (COR) and the CO prior to ordering /replacing any repair parts.

4.1 Basic Maintenance and Repairs. The Contractor shall provide preventive maintenance and repairs to meet the requirements of the PWS. This shall be performed weekly.

4.1.1 Maintenance. All repairs, adjustments, and maintenance are to be done in accordance with the manufacturer’s specifications and recommendations. The Contractor shall be responsible for, but not limited to, ball return maintenance, pinsetters maintenance, oiling of lanes and stripping lanes as needed.

4.1.2 Inspection. The Contractor shall be responsible for making any adjustments and repairs to the bowling equipment listed in this PWS that are discovered as a result of the annual United States Bowling Congress Lane Inspection. AFRH-G will notify the Contractor of inspection dates and the Contractor shall be present at the site as the inspections occur. All repairs as a result of the inspection are to be completed within 24 hours.

4.2 Repair Parts. All repair parts used shall be replaced with the original equipment manufacturer replacement parts if available. The AFRH-G has an inventory of parts on hand.

The Contractor shall be required to use these parts prior to purchasing additional repair parts.

4.2.1 Parts Supply. The Contractor shall be responsible for maintaining an adequate supply of parts in the on-hand inventory. The parts may be replaced at the discretion of the COR. The Contractor shall coordinate the ordering of parts with the COR to insure that an adequate supply is on hand to handle emergency requirements.

4.2.2 Purchase of Parts. All parts not covered by warranty shall be ordered on an as needed basis and be billed at cost to the AFRH-G. All parts ordered shall be approved by the COR prior to ordering. Proof of costs for all parts ordered shall be submitted with invoice.

4.3.1. Storage of Supplies. All solvents, oils lubricants and chemicals shall be provided by Contractor, and shall not be stored on the AFRH-G site.

4.4 On-Site Coverage. The Contractor shall provide preventative maintenance and repairs to bowling equipment weekly.

4.4.1. Equipment and Software Training. The training dates for each training session will be coordinated between the COR and Contractor after contract award.

4.4.2. Special Event Coverage. The Contractor shall also be responsible for providing preventative maintenance and repairs during special bowling events. The Contractor will be notified at least 24 hours in advance of scheduled bowling events.

4.4.3. Coverage Substitution. If, for any reason, the Contractor is unable to arrive on time for any regularly scheduled work, the Contractor shall supply substitute manpower to perform the scheduled tasks.

4.4.4. Management of Services. The Contractor shall manage the total work effort associated with the services required herein to ensure fully adequate and timely completion of these services, and permit tracking of work in progress. Such management includes, but is not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide staff with the necessary management expertise to assure the performance of the required work.

4.4.5. Records and Report. The Contractor shall be responsible for submission of all required maintenance forms in accordance with manufacturer's specifications. One (1) copy shall be submitted with monthly invoice.

5. Period of Performance. The contract term will include one (1) 12-month base period and four (4) 12-month option periods as follows:

Base Period: 9 December 2026 through 8 December 2027 Option Period I: 9 December 2027 through 8 December 2028 Option Period II: 9 December 2028 through 8 December 2029 Option Period III: 9 December 2029 through 8 December 2030 Option Period IV: 9 December 2030 through 8 December 2031

6. Government Personnel. The Contracting Officer (CO) has the overall responsibility for contract administration. The CO is the only Government representative authorized to amend, modify or deviate from the contract. The Contracting Officer’s Technical Representative (COTR) will be designated in writing at the time of award to assist the CO in the day-to-day on-site administration of this contract. The COR responsibilities include: determining the compliance and adequacy of performance by the Contractor, in accordance with the terms and conditions of this contract; requesting removal of unsuitable contractor employees; approving schedule and Quality Control Plan changes; ordering re-performance of unacceptable work or performance by other means, etc. In addition, a Recreational Designee will be authorized to accompany the Contractor while on Campus. (The Supervisor Recreation Specialist or The Recreation Assistant)

7. Business Hours. The Contractor shall arrange work so as not to cause interference with normal occurrence of Government business. AFRH-G business hours are 7:30 am to 4:00 pm, Monday through Friday, excluding Federal holidays: New Years Day, Martin Luther King, Jr.

Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day and Inauguration Day (Washington, DC only). Any deviations to the above schedule will require advance coordination and approval with the

COTR.

8. Performance Evaluation. Contract is subject to a performance evaluation to be placed in contract file upon performance completion.

9. Place of Performance. Work shall be performed on-site at the AFRH-G.

10. Government Furnished Equipment (GFE). The Government will provide the following GFE:

• One Express Lane Machine (to oil and clean bowling lanes).

• Bowling Balls and Bowling Shoes

11. Management. The Contractor shall manage the total work effort associated with the services required herein to ensure fully adequate and timely completion of these services, and permit tracking of work in progress. Such management includes, but is not limited to, planning, scheduling, cost accounting, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide staff with the necessary management expertise to assure the performance of the required work.

Contractor Personnel Access. Contractor personnel shall be accompanied by COR or Recreational Designee while at AFRH-G.

12. Employee Conduct. All Contractor employees shall comply with Executive Order 11222, May 8, 1965, Prescribing Standards of Ethical Conduct for Government Officers and Employees. No Contractor employee and/or family member shall accept money or gifts from Residents. Contractor employees and/or his/her family members are prohibited from entering the occupied rooms of residents, without the prior approval of the COR. Any violation of the above will result in immediate removal of the employee by AFRH-G security.

13. Pass and Identification Items. Pass and identification items are required for all Contractor personnel and non-Government owned vehicles entering AFRH-G. The Contractor pass and identification request shall be made to the COR on company letterhead and shall include:

Contractor employee names, social security numbers, birth dates and work and home phone numbers.

14. Employee Badges/Parking. Contractor personnel shall visibly display Government furnished identification badges on their person in accordance with the AFRH-G procedures. All Contractor personnel shall comply with parking procedures published for the AFRH-G.

Contractor employees shall return all AFRH-G issued identification badges and parking/vehicle IDs to the attending AFRH-G security officer stationed at the AFRH-G Security Gatehouse immediately upon exiting AFRH-G.

15. Safety. While performing the requirements of the contract, the Contractor shall ensure the protection of employees, health and safety of AFRH-G residents, staff, and visitors, while preventing damage to property, materials, supplies, equipment, and work interruptions. The Contractor shall:

• Comply with all OSHA and the AFRH-G Safety Regulations.

• Ensure that any additional safety measures will be incorporated when it is deemed necessary by the Contracting Officer (CO).

• Ensure resident safety and shall report safety concerns to the AFRH-G Safety Officer.

16. Alcohol and Drug Use. The Contractor shall not allow any employee to perform work when the employee is under the influence of alcohol, illegal drugs or prescription drugs which can adversely affect the employee's ability to perform their duties in a safe manner. Employees found to be under the influence of alcohol or illegal drugs will be immediately removed from AFRH-G. The threshold for being under the influence of alcohol or illegal drugs is the same as that established by current laws for vehicle operation. The Contractor is responsible for establishing the method(s) by which employees will be determined to be under the influence of alcohol or illegal drugs. The Government reserves the right to require any Contractor employee that is displaying errant or unexplained behavior to be removed from AFRH-G and immediately tested.

17. Motor Vehicle/Traffic Regulations. Contractor employees operating motor vehicles at AFRH-G shall possess a valid driver's license. Driver and vehicle permits, licenses, registrations and proof of insurance shall be maintained in the vehicle at all times and made available upon request. Contractor employees shall comply with AFRH-G laws requiring seat belts be worn at all times. Contractor employees shall adhere to the posted speed limits. Speed limits on AFRH-G grounds are 15 mph unless otherwise posted. Only 5 mph is permitted when AFRH-G residents are present. Contractor personnel driving a motor vehicle on AFRH-G cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device.

18. Replacement of Contractor Employee for Security Reasons. The Government retains the right to request removal of the Contractor’s employees, regardless of prior clearance or Background Investigation (BI) adjudication status, whose actions clearly conflict with the interests of the Government. Upon the determination by the CO that a Contractor employee should be removed, the Contractor must remove the Contractor’s employee immediately after notification and shall provide replacement within 5 working days.

19. Non-Payment for Additional Work. Any additional services or a change to work specified which may be performed by the Contractor, either at its own volition or at the request of an individual other than a duly appointed CO, except as may be explicitly authorized in the contract, will be done at the financial risk of the Contractor. Only a duly appointed CO is authorized to bind the Government to a change in the specifications, terms, or conditions of this contract.

20. Indemnification. The Contractor shall indemnify and hold harmless the Government and its officers, agents, representatives, and employees from all claims, loss, damage, actions, causes of action, expense, and/or liability resulting from, brought for, or on account of any personal injury or property damage received or sustained by any person or property growing out of or attributable to any work performed under or related to the contract, regardless of whether such claims, losses, damages, actions, expenses, and/or liability may be attributable to the fault, failure, or negligence of the contractor.

21. Environmental Compliance. The Contractor shall be responsible for compliance with all AFRH-G, local, state and federal environmental policies and mandates. Penalty charges resulting from Contractor's failure to comply with environmental policies and mandates will be borne by the Contractor only. The Contractor shall take any corrective actions as directed by such agencies with no additional cost to the Government.

22. Performance Meetings. The Government and Contractor Representatives shall meet as often as necessary to ensure satisfactory performance in accordance with the PWS.

23. Performance Requirements Summary. The Contractor service requirements are summarized into performance objectives that relate directly to contract success. The performance standards briefly describe the minimum acceptable levels of service for each objective. These standards are critical to successful contract completion.

PWS

REFERENC

E

PWS TASK

REQUIREMENT

PERFORMANCE

STANDARD

METHOD OF

SURVEILLANCE

INCENTIVE/DISINCENTIV

E

Section 4 Perform repair and Performed at COR Performance Evaluation maintenance of the

Bowling Center 100% compliance.

Acceptance

Equipments in accordance with the requirements identified in the

PWS.

24. Quality Control Plan. The Contractor shall establish and maintain a Quality Control Program (QCP) to ensure the work performed conforms to contract requirements, and submit the QCP as part of their proposal package.

25. Quality Assurance. The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The purpose of the QASP is to ensure that all PWS requirements are complete and acceptable. The plan will ensure reliable continued service and preclude unnecessary complaints as a result of unacceptable performance. The Government’s QASP includes the following elements:

• COR acceptance of performance objectives

• Periodic surveillance of contractors work.

• Performance meetings with the contractor.

27. Periodic Surveillance. This method employs a “spot check” style of evaluation and may be adjusted, based on quality trends. The PRS contains only those items considered most important for contract accomplishment. The Government retains the right to inspect all PWS requirements.

The Contractor shall correct the unacceptable performance within 24 hours. If the Contractor does not correct the unacceptable performance within 24 hours, the COR will notify the CO who will take appropriate administrative action.