New Bldg Phon Contract PWS.docx

PERFORMANCE WORK STATEMENT

Fleet Human Resources Office Norfolk VoIP Hosted Phone System

STATEMENT OF WORK

1.0 PURPOSE

The Contractor shall provide materials, equipment, labor, supervision, and management to manage the VoIP hosted phone system for employees to conduct daily business. Additional telephone lines and equipment may be added via contract modification as personnel manning increases at a later date.

2.0 REQUIREMENTS/DELIVERABLES

The vendor shall:

a. Be responsible for maintaining currently installed equipment and ensure high availability of the system.

b. Ensure immediate response to outages and upgrade equipment on a regular basis.

c. Manage the current VoIP IP hosted phone system which includes 78 phones, 4 conference phones and 2 fax lines.

d. Provide a customer portal and user administrative rights so that we will have the ability to make changes to the system.

e. Provide enterprise level, 24/7 365 technical support.

f. Repair or replace any failed equipment at no additional charge.

3.0 GENERAL INFORMATION

3.1 Government Furnished Property: All cables and wall plates have been installed.

3.2 Delivery Instructions

3.2.1 Installation work shall be scheduled Monday through Friday between 8:00am and 3:30pm

3.3 Billing:

3.3.1 Invoice in accordance with purchase order with the below information included:

a. Date, time, and location service(s) were provided

b. Invoice Number

c. Contract and Obligation Number

d. Total charge(s) detailed and outlined

3.4 Delivery Address:

Fleet Human Resources Office Norfolk 1151 Azalea Garden RD Second Floor Norfolk, VA 23502, 2nd FL

3.5 Delivery Date:

Base (FY 23): June 1, 2023 – May 31, 2024 Option 1 (FY 24): June 1, 2024 – May 31, 2025 Option II (FY 25): June 1, 2025 – May 31, 2026 Option III (FY 26): June 1, 2026 – May 31, 2027 Option IV: June 1, 2027 – May 31, 2028

4.0 POINT OF CONTACT

Bela Sebestyen, Support Services Specialist/ACTR Business Phone: (757) 357-6001 Email: bela.sebestyen.civ@us.navy.mil

NOTE: In the event the Contractor makes any changes at the direction of any other person, other than the Contracting Officer (CO), the change shall be considered to have been made without authority and the Contractor performs at its own risk. All questions concerning this contract shall be directed to the CO.