Statement_of_Work.pdf

Statement of Work

Technical and Consulting Support for

NOAA National Ocean Service’s

Office of Response and Restoration

Overview:

The Department of Commerce (DOC), National Oceanic Atmospheric Administration (NOAA), National

Ocean Service (NOS), Office of Response and Restoration (OR&R) has a requirement for a range of scientific, technical and programmatic consulting support for critical functions to fully meet OR&R mission goals and statutory mandates. This requirement may be used for other NOS offices as well.

Background:

The Office of Response and Restoration (OR&R) is responsible for preventing and mitigating risks to coastal habitats and resources from oil and hazardous materials releases and provide the primary scientific support to the lead cleanup organization entity. OR&R provides training, prepares and tests contingency plans, and conducts research to improve the nation’s capabilities to respond more effectively to spill events.

OR&R has been delegated trustee responsibilities by the Secretary of Commerce under the Clean Water

Act, the Comprehensive Environmental Response, Compensation and Liability Act (CERCLA/Superfund), the Oil Pollution Act (OPA) of 1990, and implementing Executive Orders and regulations. In support of these responsibilities, OR&R ensures that NOAA’s resources are protected and restored following releases of oil or hazardous substances. OR&R collects data, conducts studies, and performs analyses needed to determine whether coastal resources have sustained injury from oil or hazardous substances releases, how to restore injured resources, and what are the appropriate damages to accomplish restoration. OR&R is comprised of three divisions: Emergency Response, Assessment and Restoration, and Marine Debris.

Collectively, OR&R provides comprehensive solutions to environmental hazards caused by oil, chemicals, and marine debris.

Scope:

This Statement of Work (SOW) and the activities listed below reflect internal support of the Office of

Response and Restoration. These activities will be done alongside Federal staff and will include coordinating with other agencies. This requirement is a portion of everyday response activities and a large portion of emergency response activities. At least half of this requirement is field work. Site visits regularly require more hours than expected due to unforeseen conditions because work is based on environmental incidents and cases that are unpredictable. This is a response requirement with surge needs and capabilities. This requirement needs resources and includes value assessments and impacted area visits.

ACTIVITY 1: PREVENTION AND PREPAREDNESS

Reduce risks to coastal habitats and resources from oil spills, hazardous material releases, and other activities that could degrade environmental quality.

1. Coordinate scientific input and provide expertise to establish and maintain elements of contingency plans and drills that identify the most beneficial actions during emergency response activities.

2. Assist at regional, state and local levels in identifying and characterizing risks to marine and coastal resources and improving prevention, preparedness, and response through public-private partnerships and a cross-NOAA regional approach.

3. Provide administrative support for OR&R non-emergency events that affect marine and coastal environmental quality (for example, coastal storms, energy-development activities, and port infrastructure development and maintenance activities).

4. Maintain capabilities and adapt the OR&R organization to accomplish its mission within the changing political environment.

5. Maintain the administrative operations of OR&R organization to accomplish its mission.

ACTIVITY 2: PROTECTION AND RESPONSE

Protect coastal habitats and other resources from oil spills, hazardous material releases, and other activities that affect coastal environmental quality.

1. Provide scientific support for operational decisions during oil spills, hazardous material releases, and other emergencies with a highly trained and experienced cadre of technical experts.

2. Identify, characterize and prioritize potential harm to marine habitats and coastal resources from releases from hazardous waste sites and other contaminant problems.

3. Establish and maintain collaborative actions that protect and enhance recovery of marine and coastal natural resources.

4. Work with partners (Coast Guard, State Trustees, and Environmental Groups) to promote actions to protect marine and coastal natural resources from releases of hazardous materials.

5. Assist in developing and promoting long-term monitoring strategies that evaluate the effectiveness of cleanup and mitigation actions in protecting marine habitats and coastal resources.

ACTIVITY 3: RESTORATION

Restore coastal habitats and resources harmed by releases of oil, hazardous materials, and other activities that affect coastal environmental quality.

1. Assist in the efforts to achieve cooperative settlements with responsible parties that protect and restore marine habitats and coastal resources.

2. Establish and maintain natural resource damage assessments so that those responsible for oil spills and hazardous material releases fund restoration of NOAA trust resources where cooperative settlements are not feasible.

3. Provide administrative support to assist with improving the effectiveness of restoration activities and expand the scale of restoration planning and implementation.

4. Establish and maintain regional restoration planning to maximize the benefits of restoration on a broader scale.

5. Assist in the improvement activities for restoration of marine and coastal resources as part of dredging and port development.

6. Assist in developing, implementing, and monitoring projects to restore degraded marine and coastal natural resources under CERCLA, CWA, and OPA authorities.

7. Establish and maintain links to emergency response, assessment, and restoration activities so that responses anticipate and support more effective, less costly, longer-term recovery.

ACTIVITY 4: RESEARCH AND DEVELOPMENT

Use research and development to improve response to oil spills, hazardous materials releases, and other activities that degrade coastal environmental quality.

1. Assist with research and monitoring projects to investigate the environmental consequences of mitigation techniques, spill countermeasures, and remedial activities at spills and waste sites.

2. Assist in developing and evaluating environmental investigation strategies and bio-assessment techniques to better characterize potential injuries to coastal resources and marine habitats.

3. Improve theoretical and field techniques to predict, obtain, and evaluate data on physical, biological, and chemical processes related to pollutant distribution and behavior.

4. Conduct monitoring and research to improve restoration projects, with special emphasis on defining recovery of salt marsh, mudflat, and sea grass habitat.

ACTIVITY 5: MARINE DEBRIS

Investigate and solve the problems that stem from marine debris through research, prevention, and reduction activities, in order to protect and conserve our nation’s marine environment and ensure navigation safety.

1. Facilitate, support, and conduct research and assessment of marine debris.

2. Prevent and reduce the occurrence and impacts of marine debris.

3. Provide support for the Marine Debris Program.

4. Provide support for the education and outreach needs of the Marine Debris Program.

Key Personnel:

Program Manager:

The contractor shall designate an on-site Program Manager (PM) who shall be responsible for supervision of all contractor employees. The PM shall be the contractor’s primary administrative representative having full authority to act on matters pertaining to the performance of the services required under this contract.

The PM will be responsible for all aspects of performance (i.e., technical, contractual, administrative, and financial). The PM will provide overall supervision of on-site contractor personnel, act as primary interface between Government and contractor personnel, and review and monitor contractor technical work for overall quality, efficiency, and timeliness. The PM shall coordinate these activities with the Contracting

Officer (CO) and the Contracting Officer’s Representative (COR). The PM will have oversight of employees at all OR&R locations where staff is located.

The contractor shall provide a resume and references to the Government for the Program Manager, and shall advise the Government, in advance, of any replacement of this individual. The contractor shall obtain

Government approval of the proposed replacement.

The Program Manager shall have a bachelor’s degree from an accredited college or university and shall have had progressively responsible experience in managing employees at more than one geographic location in a scientific environment requiring strict adherence to safety procedures.

Specifically, the Program Manager shall perform the following (this list is not inclusive):

Provide monthly and quarterly reports of progress toward products.

Accept and process changes to individual positions, fill new requirements.

Communicate with COR on any unusual situations.

Meet monthly, at a minimum, with COR to review invoices.

Carry out orientation on new contract staff, providing COR all background/security information required for processing.

Manage a system for reporting time and attendance, and processing leave requests.

Be the point-of-contact for staff to call in when they are going to be absent and provide notification to work group.

Provide performance reviews for contract staff.

Respond to contract staff payroll, benefits, training and travel questions.

Communicate contractor policies to contract staff.

Provide miscellaneous administrative reports to COR as requested.

The Program Manager, or alternate, shall be available by telephone within normal duty hours to discuss problems or other issues with the COR, and other Government personnel, Normal duty hours for the

Program Manager are 8:00 a.m. through 4:30 p.m. Eastern Standard Time (EST). If the program needs vary, the duty hours may be changed; however, any change must be approved by the COR in writing (email is acceptable).

When planning to be off-site for a period of over four work hours during normal duty hours, the Program

Manager shall notify the COR in writing and in advance (email is acceptable) and shall name the alternate and expected return date.

Other Personnel:

The contractor shall provide personnel with the appropriate skills and experience necessary to perform the tasks described in the contract. The contractor shall ensure that all staff participates in facility and safety orientation, including Information Technology (IT), Building Security, Environmental Management System

(EMS), and Lab Safety briefings prior to starting assignment.

Deliverables:

The contractor shall provide electronic monthly reports to the Contracting Officer Representative (COR) that clearly and concisely correlate the costs incurred and the level of effort expended during the reporting period, along with the specific activity the effort supported and accomplishments. The contractor will also provide the number of hours that are associated with each task and/or deliverable.

Performance measures shall include, but are not limited to, routine elements such as specific project deliverables and all objectives and desired outcomes above. As the complexity of activities may vary, the contractor shall provide the requested services within the COR established deadline.

Contract Discrepancy Meetings:

The Government will issue a written Contract Discrepancy Report when the contractor’s performance is found to be unacceptable for any contract service. The COR will, within two work days of discovery of a discrepancy, call a meeting between the Program Manager, and any others, as appropriate, to address the unacceptable performance. The Government will, within two work days of the meeting, prepare a

Discrepancy Report that explains the problem and documents the meeting discussion. This report will be sent to the Program Manager and to the Contracting Officer.

Within three work days of receipt of the Discrepancy Report, the contractor shall provide, to the COR and the Contracting Officer, a written statement of the planned corrective action. The contractor shall take corrective action within two work days after providing the written statement of corrective action.

If the contractor disagrees with the Discrepancy Report, the contractor shall explain, in writing, areas of disagreement to the COR and Contracting Officer within three work days of Discrepancy Report receipt.

Upon receipt of the contractor’s written disagreement, the Contracting Officer will recommend action.

Travel Requirements:

1. The contractor may be required to travel to local or other domestic destinations and will only conduct travel with prior COR approval. The purpose of the travel may be for reporting task progress, coordinating research efforts, making site visits, participating in a response/damage assessment team, or participating in workshops or meetings. Travel will vary depending on the incident or case and the contractor is expected to be able to respond accordingly. The contractor shall be responsible for arrangements such as airline, hotel, and car rental reservations, and arranging for passports if required. The contractor shall be required to invoice in accordance with Federal Travel Regulations (FTR).

2. All travel requests shall be submitted to the COR five (5) business days prior to the departure date and shall include:

a. The purpose of the trip

b. The destination

c. The duration (and times of initial departure and return)

d. The number of personnel traveling, and their respective names and titles

e. The estimated cost per person, including a breakdown of the costs for transportation (airfare, car rental, parking) and Meals and Incidental Expenses (M&IE).

Training Requirements:

Some of the requirements of the contract can only be met after completing training provided/paid for by NOAA. Travel may be required for these trainings, and such travel for training shall be approved by the COR.

Training Description Required For Duration Format

Helicopter Egress Training Helicopter Safety 2-5 days In person, location TBD

Hazwoper Training On-Scene Response 1-5 days In person or online, location TBD

Science of Oil Spills Training Mission Familiarity 5 days In person, location TBD

Habitat Equivalency Analysis

Training

Assessment and Restoration 2 days In person, location TBD

NOS/OR&R specific IT

Systems and Software

Training

Computer Access 1 day Online

NOAA IT Security Training Computer Access 1 day Online

* Should additional training requirements become mandatory because of NOAA policy or procedure changes, that information will be communicated on a case by case basis.

** Individuals that access NOS computer systems are required to safeguard user identifications and passwords.

Other Requirements:

Internal support of data collection, response, assessment, and/or restoration activities may require work at hazardous materials sites, helicopter travel, trailering and operation of boats, and diving. The contractor shall be responsible for ensuring that relevant employees are available and also adequately covered by insurance to perform these tasks.

IT Security Requirements and Government-Furnished Property (GFP):

The Assessment and Authorization (A&A) requirements of Clause 48 CFR 1352.239-72 Security requirements for Information Technology resources do not apply, and a Security Accreditation Package is not required.

The contractor is required to meet the DOC IT Security Program Policy (ITSPP) and Commerce

Information Technology Requirements (CITRs) (available at:

https://connection.commerce.gov/policy/20140528/it-security-program-policy-and-commerce-information-technology-requirements).

The government will provide the necessary computer equipment and information to perform this contract.

All work must be performed upon government furnished equipment and if additional hardware and/or software is/are needed, the contractor must request the additional requirements from the Contracting Officer

Representative (COR). It is a mandatory requirement for every NOAA IT user (Government, contractor, associate, or temporary personnel) to complete the NOAA Information Technology Security Awareness

Course every year. Temporary personnel include visitors, guest workers, etc. who plans to work at a NOAA site and use NOAA IT resources. Both new and temporary employees must take the course within three days after initial issuance of NOAA IT equipment and annually.

The contractor must use government furnished equipment (GFE), which is currently covered by an existing government Assessment and Authorization (A&A) package. The contractor is required to ensure the GFE is connected to either National Ocean Service (NOS) internal networks or the Internet, at a minimum of once every two weeks and be operated for approximately 2 hours while connected to allow for the Government to perform the necessary configuration management and vulnerability management of the GFE.

Contractor developed [mobile/web] application/ database/ network operating systems must ensure secure management of user credentials (storing, transmitting, authenticating of user password must be encrypted).

If the contractor solutions is using a contractor developed or government furnished [mobile/web] application/ database/ network operating systems, the contractor must:

The DOC ITSPP and DOC CITRs may not specifically identify [mobile/web] application/ database/ network operating systems, may be applicable and will require contractor to compliance with these requirements. The DOC policies will be provided to the contractor at the start of the project. DOC policies are controlled unclassified information (CUI) and are restricted to only authorized personnel.

All software and hardware updates must undergo vulnerability scanning, secure baseline compliance scanning and mitigation of vulnerabilities and provide the appropriate documentation to the government for each update demonstrating this requirement has been met.

The contractor must provide all supporting documentation or a reference to obtain the necessary material which describes the security capabilities, the design and development processes and the testing and evaluation procedures and operations used by the product or services being provided for this acquisition.

The contractor must consider IT Security controls throughout the lifecycle of this contract as outlined in

NIST Special Publication 800-64 (http://csrc.nist.gov/publications/nistpubs/800-64-Rev2/SP800-64-

Revision2.pdf).

https://connection.commerce.gov/policy/20140528/it-security-program-policy-and-commerce-information-technology-requirements https://connection.commerce.gov/policy/20140528/it-security-program-policy-and-commerce-information-technology-requirements http://csrc.nist.gov/publications/nistpubs/800-64-Rev2/SP800-64-Revision2.pdf http://csrc.nist.gov/publications/nistpubs/800-64-Rev2/SP800-64-Revision2.pdf

OR&R’s Information System Security Officer (ISSO) will provide guidance to the contractor for identifying security controls, documenting security controls and ongoing continuous monitoring of security controls.

The contractor must provide their security controls implementation including applicable architecture, database architecture, database schema, diagrams, documentation, standard operating procedures and secure baselines supporting the development and operation of their solution. This documentation will be incorporated by the ISSO into appropriate Federal Information Security Modernization Act

(FISMA) system security boundary.

All database development, mobile application, web application and/or software product development updates must undergo at least quarterly vulnerability scanning, secure baseline compliance scanning and mitigation of vulnerabilities with the appropriate documentation provided to the government for each update demonstrating this requirement has been met.

The solutions being custom developed must ensure the solution doesn’t contain any spyware, malicious software, coding flaws or programming backdoors to circumvent the application functionality or the security of the application as described by the government. The solution must not access data stored on the device or request end user information without following all government (including OMB) requirements. The solution must not transmit stored data from the installed device without clearly notifying, fully describing the required data being transmitted and receiving the government’s approval.

All electronic provided information by the contractor must undergo malicious software scanning using a commercial anti-virus and anti-spyware software to ensure the information is free of known malicious software. The contractor must work with the COR prior to sending the information to establish a secure method for transfer. . The contractor must encrypt any sensitive information that will be sent electronically

(i.e., email), sensitive information includes but not limited to:

All information describing the implementation, configuration, settings, etc. for solution being developed;

The source code and database schema;

The vulnerability scanning, secure baselines scanning, mitigation results;

The secure baseline deviations;

Internet Protocol, subnet mask and similar identification;

System or component inventory information (hostname, IP address, MAC address, location, operating system, etc.); and

Personally identifiable information (PII) and/or Business-identifiable information (BII).

The contractor must include the necessary product support and supporting documentation for the hardware and/or software that allows the sanitization (following NIST Special Publications 800-88 Guidelines for

Media Sanitization, http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf) of the hardware and/or software upon the disposal of the product. )

If the vendor proposes the use of cloud services, NOS requires an integrated technical solution which meets the security requirements below. For any cloud services being used by the contractor to support this acquisition, the following conditions must be met:

o Comply with DOC and NOAA Information Technology Security Policies;

o Must use Cloud Services that are covered under the Federal Risk Authorization Management Program (FedRAMP; http://www.fedramp.gov/);

http://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-88r1.pdf) http://www.fedramp.gov/)%3B o NOS IT Security Program and Program Office Information System Security Officer (ISSO) must review appropriate FedRAMP package(s) and conduct a risk assessment of the appropriate FedRAMP package(s) and associated cloud services;

o The use of the cloud services must have either received an NOS or NOAA Authorization to Operate (ATO) or have a NOAA or NOS approved risk acceptance for the pending ATO;

o The contractor must provide the necessary information to support the documentation of the security posture (NIST Special Publications 800-53 Security and Privacy Controls for Federal Information Systems and Organizations) covering the contractor’s solution (the solution can consist of [mobile/web] application/ database/ network operating systems (aka, virtual machines));

o The contractor must ensure all NOAA information and contractor solution resides within the United States;

o Must be able to integrate into DOC, NOAA and NOS enterprise solutions for systems management and incident management systems. Systems management and incident management examples include Enterprise Continuous Monitoring Operations (IBM Bigfix), enterprise logging/analysis (Arcsight), enterprise incident management, enterprise vulnerability management (Tenable Security Center), enterprise systems management

(Microsoft Systems Center Configuration Manager/Redhat Satellite/JAMF Software Casper Suite), and enterprise endpoint anti-virus/anti-malware management (Intel McAfee ePolicy

Orchestrator). If integration is not possible, vendor working with the government-identified Information System Security Officer must obtain a risk acceptance from Authorizing Official and Co-Authorizing Official; and o Provide Government with full administrative control to the master account or its equivalent.

A master account is defined as a highest (or root) level access mechanism to Government's information technology resources resident within the contractor's cloud infrastructure.

The contractor is required to comply with the Department of Commerce’s Commerce Acquisition Manual’s

(CAM) 1337.70 Personnel Security Requirements http://www.osec.doc.gov/oam/acquistion_management/policy/commerce_acquisition_manual_cam/docume nts/CAM%201337.70%20-%20Personnel%20Security%20Requirements%20(October%202015).pdf.

The contractor shall guarantee strict confidentiality of the information/data that it is provided by the

Government during the performance of the task order. The Government has determined that the information/data that the contractor will be provided during the performance of the task order is of a sensitive nature.

Disclosure of the information/data, in whole or in part, by the contractor can only be made after the contractor receives prior written approval from the Contracting Officer. Whenever the contractor is uncertain with regard to the proper handling of information/data under the contract, the contractor shall obtain a written determination from the Contracting Officer.

All services provided under this contract shall be provided using GFE. GFE will include but is not limited to a workstation and, if the position warrants it, a smart phone or PDA. The contractor will also be provided software and other material, access to documentation, systems, and information needed for the performance of the work. This section also applies to computer and landline telephone equipment used to perform or support on-site activities.

Contractor staff needing to perform work off-site using GFE shall sign all appropriate agreements and http://www.osec.doc.gov/oam/acquistion_management/policy/commerce_acquisition_manual_cam/documents/CAM%201337.70%20-%20Personnel%20Security%20Requirements%20(October%202015).pdf http://www.osec.doc.gov/oam/acquistion_management/policy/commerce_acquisition_manual_cam/documents/CAM%201337.70%20-%20Personnel%20Security%20Requirements%20(October%202015).pdf follow all appropriate regulations per NOS, NOAA, and DOC policies including NOAA and NOS property regulations. The contractor shall comply with the Help Desk and/or property requests to make the GFE available upon request to meet organizational property requirement and/or to maintain the GFE in accordance with the organization-defined security posture. All users who have been issued a Government furnished client endpoint computing device shall be accountable for the integrity and security of that device. The contractor shall comply with existing and new NOS policies and memorandums specifically covering issued GFE.

The Government has established time frames for addressing configuration management, vulnerability management, vulnerability remediation and inventory reconciliation activities. The contractor will be notified of any changes to established schedule and shall work with the Help Desk in meeting the schedule changes. The current Government established timeframes include: Configuration management (normal updates and patching) occurs every Monday and Wednesday night at 10 pm.

Vulnerability Management and Remediation (vulnerability scanning and apply missing updates/patches) occurs every Wednesday and Thursday from 9am to 2pm every week for both on site and VPN connected devices. Vulnerability Scanning only occurs when the GFE is directly connected to the NOS network or connected to the Government provided VPN service using Common Access Card authentication.

Inventory reconciliation/management occurs annually between February and March. Ad-Hoc inventory activities occur if new equipment is issued, lost or stolen.

Safe Guard

The contractor shall safeguard GFE assigned for the duration of the contractor unless returned to the

Government prior to the end of the contract. Lost, misplaced, or stolen GFE issued to the contractor through this contract shall be reported to the COR within 4 hours of detection. The contractor shall assist with any security incident report filed related to the loss of the GFE and shall report to the Help Desk the GFE loss within 24 hours of detection. The contractor or contractor staff assigned the GFE can be held accountable to reimburse the Government for cost of the GFE depending on the circumstance that resulted in the GFE loss.

The contractor shall comply with the NOAA Chief Administrative Officer’s Memorandum “What to Do

When a Laptop Is Identified as Missing” issued January 27, 2009 and DOC Personally Identifiable

Information (PII) and Business Identifiable Information (BII), and Privacy Act Breach Response and

Notification Plan issued July 2013. The contractor may be required to participate in completing the above requirements.

IT Asset Management and Information Management Support

The contractor shall comply with Department of Commence (DOC) Property Bulletin #003 dated

08/09/2013 policy while performing non-inherently governmental property-related services supporting the

Federal Property Custodian, such as maintaining property records and assisting in performing annual physical inventories.

Confidentiality, Security, and Privacy

In accordance with Federal Acquisitions Regulations (FAR) clause 52.239-1 ‘Privacy or Security

Safeguards’ (https://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113650, the contractor shall be responsible for the following privacy and security safeguards:

(a) The Offer shall not publish or disclose in any manner, without the Contracting Officer's written consent, the details of any safeguards either designed or developed by the Provider under the resulting contract or otherwise provided by or for the Government.

http://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113650 http://www.acquisition.gov/sites/default/files/current/far/html/52_233_240.html#wp1113650

(b) For the purposes of inspection to safeguard against threats and hazards to the security, integrity, and confidentiality of any non-public Government data collected and stored by the contractor, the contractor shall afford the Government access to facilities, installations, technical capabilities, operations, documentation, records, and databases.

Physical Security

The contractor shall safeguard all Government property provided for contractor use. All end users shall ensure their GFE is kept locked while at their workstation.

Key and Badge Control

The contractor shall ensure that no badges issued to the contractor by the Government are lost and/or used by unauthorized persons. Badges shall not be duplicated. The contractor shall reimburse the Government for replacement or rekeying of locks as a result of contractor loss or mishandling of keys. The reimbursement shall be in the form of credit on the monthly contractor invoice.

The contractor shall report the occurrence of a lost badge or key to the COR within 2 hours of detection, and follow the reporting and replacement process defined by the NOAA Office of Security.

The contractor shall not open secured areas to permit entrance of persons other than authorized contract employees engaged in the performance of assigned work.

Place of Performance:

Work will be performed at multiple OR&R locations, including:

Address

1 1305 East West Highway, Silver Spring, MD 20910

2 7600 Sand Point Way NE, Seattle, WA 98115

3 1 Andover Circle, Madison, WI 53717

4 1845 Wasp Boulevard, Building 176, Honolulu, HI 96818

5 2234 South Hobson Avenue, Charleston, SC 29405

6 501 West Ocean Boulevard, Long Beach, CA 29405

7 263 13 th

Avenue South, St. Petersburg, FL 33701

8 4840 South State Road, Ann Arbor, MI 48108

9 Coast Guard Island, Building 50-8, Alameda, CA 94501

10 240 West Lake Street, Unit C, Oak Harbor, OH 43449

11 55 Great Republic Drive, Gloucester, MA 09130

Hours of Operation:

The anticipated hours of operations based on the scope of the requirements are 8am – 4:30pm local time band. The Government reserves the right to adjust the hours of operation with changes in the requirement, as well as to address the significant amount of emergency work that this contract handles.

Telework:

In performing the work, telework may be appropriate on an ad hoc basis for tasks that are portable, performed effectively outside the primary place of performance and that can be clearly identified, measured, and are project oriented.

The contractor must have a Telework Agreement Policy in place for its personnel. It is the sole responsibility of the contractor to ensure its employees have the resources necessary to provide the required support and services while teleworking. Requests for reimbursement of expenses related to home offices

(e.g. phone, internet, electricity) will not be authorized.

The contractor must notify the COR at least 24 hours in advance if any of its personnel telework.

Notification shall include the name of the individual and the activity/support tasking service to be performed while teleworking. At the end of the telework day, a summary of work completed shall be provided to the

COR.

Contractor Phase-In/Phase-Out PHASE-IN: The contractor shall provide personnel for a phase-in period up to 30 days. During the phase-in period, the contractor shall become familiar with the tasks to be performed, applicable supplies, operation of equipment, procedures, and programs. The current contractor will provide phase-in assistance during this period and will continue to be responsible until the end of the phase-in period for performance of work under the current contract.

The Government and the current contractor will have sufficient staff members available during the phase-in period to provide administrative and technical orientation to new contractor personnel, assist in contractor familiarization with tasks and facilities, and provide other guidance and assistance that the Government determines is needed.

The selected contractor shall be ready to assume full responsibility after the phase-in period. Phase-in costs are considered separate as to performance of the SOW, and thus, shall be separately priced and paid.

PHASE-OUT: At the conclusion of the contract period, the functions performed under this contract may revert to an in-house Government operation or be awarded to another contractor. In either case, the contractor shall fully cooperate with the Government and the new contractor in this transition. The contractor shall assist in the phase-in of the follow-on personnel while being responsible for all work requirements under the contract. The follow-on phase-in will be for a minimum of 30 days but no more than 60 days.

Phase-out costs are considered part and parcel to this contract and the performance of this SOW.