PWS.docx

PERFORMANCE BASED SERVICE CONTRACT-JANITORIAL

This solicitation contains a work statement for a performance based service. This means that the Government has described WHAT is to be accomplished, not HOW to accomplish it, and states a basis for determining whether finished work meets the Government quality requirements. It does not state detailed procedures for accomplishing the requirement unless there are safety, security or communication requirements.

It is the responsibility of the contractor to ensure that they build into their price the necessary hours that it will take to meet the performance standards specified.

The contractor will be required to maintain a quality control program to ensure that the requirements of this contract are met. This program shall be created for identifying and correcting deficiencies in the quality before performance becomes unacceptable.

Performance Work Statement (PWS)

1. SCOPE OF WORK

a. Place of Performance will be as follows:

Stellwagen Bank National Marine Sanctuary 175 Edward Foster Road Scituate, MA 02066

b. All cleaning under this contract is required to meet the quality and performance standards as identified. While under Eastern Standard Time the majority of the cleaning shall be accomplished between the hours of4:00 p.m. and 12:00 a.m., Monday through Saturday, Federal holidays included, unless specifically approved by the Designated Government Official. The areas to be cleaned is approximately 6,724 square feet for the main building with a ceiling height of approximately 10 feet, and 2,430 square feet for the annex.

c. Itemized services, specific rooms, areas requiring a different cleaning schedule, and services covered under a separate rate will be furnished under Exhibit Number l, "Itemized Services Requirement Sheet" and updated by the Designated Government Official as needed.

2. SUPPLIES, MATERIALS, EQUIPMENT AND UTILITIES

a. Government Furnished:

i. Space in building, for the storage of supplies and equipment, will be provided for use in the performance of work under this contract. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment.

ii. Paper supplies such as toilet paper, paper towels, soap (liquid and bar), sanitary products and plastic trash can liners, C-fold towels, and light bulbs.

iii. Electrical power will be provided at existing outlets for the Contractor to operate such equipment, as necessary, in the performance of this contract.

iv. Hot and cold water will be made available, as necessary, for cleaning purposes.

b. Contractor Furnished:

i. The Contractor shall furnish all supplies, materials, and employee training necessary to achieve the quality performance standards of the work in this contract, unless otherwise specified herein. Such materials shall be environmentally safe and biodegradable.

1. Consumable Materials: Consumable materials required for the execution of the contract include cleaning chemicals and solutions, rubber gloves, respirators, Consumables in place, other than back-up supplies, remaining at the conclusion of !he contract period will become the property of the Government.

2. Training shall include all applicable OSHA and other related standards. The Contractor shall submit all Material Safety Data Sheets (MSDS) for any materials used under this contract containing "dangerous" or "warning" labels to the Designated Government Official and within 10 days after contract award date. A copy of the MSDS shall also be maintained at the site.

ii. The Contractor shall furnish all equipment necessary to accomplish the work under this contract. All equipment must meet all applicable OSHA standards (1910 and 1926) and/or any local and state laws. Contractor shall not use any unsafe equipment nor any equipment in need of repair.

3. CONTRACTOR PERSONNEL

a. Five days prior to the contract start date, the Contractor shall submit, in writing, the name of the Site Manager and an alternate to the Contracting Officer. The Contractor shall supply telephone, cell phone, and/or pager numbers to the Designated Government Official for use in contacting the Site Manager. The Site Manager shall conduct overall management coordination and shall be the central point of contact with the Government for performance of all work under this contract. The Site Manager shall be authorized to receive any notices of deficiency in contract performance. The notices may include, but not be limited to, the following: non performance of work, deficiencies in work performed and notices of proposed payment deductions due to the above, The Site Manager shall be available weekdays, between the hours of 8:00 a.m. and 3:00 p.m., within 60 minutes to meet at the facility to discuss problem areas.

b. All personnel employed by the Contractor shall be experienced in the type of work involved and familiar with the specifications of this contract.

c. The Contractor is required to provide necessary customer service training for its employees.

4. SCHEDULING WORK AND REPORTING REQUIREMENTS

a. Five work days prior to the contract starting date, and annually thereafter for renewal periods, the Contractor shall submit to the Designated Government Official annual schedules and plans of all periodic cleaning. (Periodic cleaning is defined as janitorial and related services performed that are not on a daily or weekly basis).

5. QUALITY CONTROL PROGRAM

a. The Contractor shall establish a complete, written Quality Control Program (QCP) to ensure that the requirements of the contract are provided as specified. The written QCP shall be submitted to the Designated Government Official five days prior to start date of work.

b. The QCP's purpose is to provide a plan for meeting all requirements of this contract. The QCP is intended to identify and correct deficiencies before contract performance becomes unacceptable. The QCP should include, but not be limited to, the following:

i. An inspection of the building which covers all services stated in Exhibit 2, "Performance Standards and Guideline Requirements", and Attachment I, "Itemized Services Requirement Sheet" of this contract.

ii. A system to ensure that the Contractor's employees, or subcontractor's employees, are notified of all deficiencies in their area of responsibility. A system and plan to retrain employees to ensure that deficiencies do not reoccur.

iii. A plan for monitoring and correcting customer complaints. A record of customer complaints and the corrective action taken must be kept on file at the site and available for review by the Contracting Officer or his/her representative, at any time.

c. The QCP must be kept current, reflecting the pertinent contract modifications and building changes or conditions. The Contractor shall review the plan with his onsite personnel to ensure complete understanding. A copy of the most current QCP must be kept on file at the worksite where the tasks are being accomplished.

d. If performance or quality measures are not being met by the Contractor, the Government retains the right to review the QCP and related documents. Upon review of the plan and related documents, the Government will take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

EXHIBIT 1

ITEMIZED SERVICES REQUIREMENTS SHEET

Weekly Tasks:

1. Main Building:

a. Kitchen

i. Wash and sanitize table, counters, sink, wipe down cabinets

ii. Clean Stove, microwave, refrigerator surfaces

iii. Wash down conference table

iv. Vacuum Carpeting

v. Perform high and low dusting

b. All Rest Rooms located on 1st, 2nd, and 3rd floors

i. Clean and sanitize (disinfect) toilets, urinals, sinks, dispensers, plumbing fixtures, partitions, doors, walls, trash receptacles and other such surfaces, using a germicidal detergent;

ii. Restock Toilet Paper, soap, and paper tower dispensers;

iii. Sweep/vacuum and wash floor

c. All Offices located on 1st, 2nd, and 3rd floors

i. Empty Trash and recyclables

ii. Perform high and low dusting and vacuum carpets

d. Copy Room

i. Empty Trash and recyclables

ii. Sweep/vacuum and wash floor

iii. Perform high and low dusting

e. Front Foyer

i. Perform high and low dusting

ii. Sweep/vacuum and wash tile flooring

iii. Windex front door window (inside and out)

iv. Windex display units

f. Steps

i. Sweep and wash all steps leading to all floors, including the basement steps, both front and back stairwells.

2. ANNEX Building:

a. Conference Room

i. Wash down all tables

ii. Empty trash and recyclables

iii. Vacuum Carpeting

iv. Perform high and low dusting

b. Foyer

i. Perform high and low dusting

ii. Sweep/vacuum and wash tile flooring

iii. Empty trash and recycling containers

3. All Buildings (including the Main Office Bldg, the Annex Bldg and the Boat House):

a. Contractor shall visually check to see if any interior or exterior light bulbs need replacement and then replace all burnt out or missing light bulbs. This includes all exterior security lighting around the facility, including the boat house and pier. If needed light bulb is not available, the contractor shall notify the Designated Government Official and provide a description of the type of light bulb that needs replacing so that the government can obtain it and have it available for the following week.

Monthly Tasks:

Main Building:

1. Sweep/ vacuum

a. Concrete floor in basement

b. Hallway in center of building

c. Diver shower room and locker room;

d. Two front storage rooms facing Sunset Road

2. Clean and sanitize (disinfect) shower fixtures and surfaces located in:

a. Basement in diver changing room

b. Third floor restroom

3. Eradicate weeds around front porch at Main Building Semi-Annual Tasks:

· Strip, Seal and Re-wax all vinyl floors located in both the Annex and Main buildings As Deemed Necessary:

1. Clean 2nd floor of Annex Building Perform high/low dusting Vacuum carpeting Sweep/wash steps leading to second floor of Annex

2. Change Light Bulbs Yearly Tasks:

1. Window washing and brushing of screens

2. Pressure hose washing of exterior of both buildings

3. Carpet cleaning (shampooing)

4. Cleaning of all office/conference chairs.

5. Repaint yellow markings on exterior sidewalk and stairs.

EXHIBIT 2

PERFORMACE STANDARDS AND GUIDLINE REQUIREMENTS

NOTE: All cleaning under this contract is required to meet the quality and performance standards as identified. The majority of the cleaning at this location shall be accomplished between the hours of 4:00 p.m. and 12:00 a.m., Monday through Saturday, Federal l1olidays included, unless specifically approved by the Designated Government Official.

1. The Contractor shall ensure that the buildings listed herein meets all quality and performance standards under this contract and presents an overall appearance of cleanliness. The Contractor shall provide sufficient supplies, materials, and equipment to adequately maintain the premises at an acceptable level of cleaning which is consistent with comparable industry standards for this type of contract.

a. The following guidelines describe what is considered to be the normal industry quality and performance standards for intended services under this type of contract.

b. The Contractor, through innovation, technology, or other means, shall perform the required cleaning services in order to meet the quality and performance standards.

2. The following guidelines are for reference only and final results will be the determining factor for the success or failure of this contract. The definition of clean will be to remove dirt, water streaks, gum, grease, tar or any other extraneous matter from all surfaces or objects in order to present an overall appearance of cleanliness.

a. Glass/Mirror surfaces and coverings shall be clean and free of obvious dirt, dust streaks and smudges.

b. Furniture and all surfaces under 70 inches shall be free of obvious dust and dirt. Contractor shall move furniture as needed.

c. All carpets shall be clean and free of dirt, debris and obvious spots and stains. Carpet spotting and complete shampooing should be accomplished as needed.

i. CARPET NOTES:

1. Carpet spotting shall be accomplished as needed to meet the quality standard.

2. A bonnet type shampoo cleaner, hot water extraction or other acceptable methods shall be used to accomplish performance standards.

d. Resilient flooring shall be maintained at a high level of luster, free of all types of marks. (Buffing, stripping and waxing are included in the cost of this contract).

e. All other flooring shall be free of dirt, debris and foreign material and maintain a high level of luster. (Buffing, stripping and waxing are included in the cost of this contract)

f. Information Technology Room flooring shall be free of dirt, debris and foreign matter, and damp mopped as the only method of wet cleaning.

g. Drinking fountains shall be cleaned and free of water marks and any other debris or encrustation. Drinking fountains shall be maintained at a high level of sanitation.

h. All trash shall be collected from work areas and removed to the outside dumpster daily. Recycling shall be collected from work areas and transferred to the recycle areas in the basement daily. Cardboard shall be reduced to no larger than 4 foot by 4 foot. Paper shall be collected separately and placed in forge blue bins in basement. Deposit bottles/cans shall be placed in plastic bags and set aside for SBNMS use. All other recycled materials will be placed in appropriate bins. Trash and recycling containers shall be lined and kept relatively free of di1t, stains, and debris. Contractor shall not move dumpsters or other items that may create a hazardous condition to employees or electronics.

i. Restrooms shall be cleaned and disinfected to maintain all fixtures at a high level of shine and cleanliness. Floors shall be sanitized and maintained to ensure that there is not a buildup of dirt, debris, or bacteria. Partitions and walls shall be free of obvious dirt, graffiti, dust or any other extraneous matter. Toilet supplies shall be replenished as needed to maintain an adequate supply at all times. Trash and sanitary napkins shall be collected and disposed of at a location designated by the P/OC. NOTE: Due to the health implications and requirement for restrooms to be sanitized, restrooms shall be cleaned and sanitized each cleaning day.

j. Sanitary napkin machines shall be filled and shall be maintained in working condition at all times. The Government is responsible for repair and replacement of machines and will provide the sanitary napkin products.

k. Food and service break areas shall be cleaned.

l. Metal and wood surfaces shall be cleaned to protect the wood or metal.

m. Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas shall be free of obvious dirt, dust, stains, debris and other extraneous matter.

n. Windows and glass (includes all interior/exterior building windows, interior building lights, glass) shall be clean, free of obvious dirt, grime, streaks, cloudiness and water spots. Surrounding areas shall be free of standing water, drips or watermarks.

o. Venetian blinds or coverings shall have cords and both sides of blind slats free of obvious dust, dirt, grime and water spots.

p. High cleaning surfaces above 70 inches shall be free of obvious dust, cobwebs, or any other extraneous matter (Interior only).

q. Elevator surfaces and tracks shall be clean and free of obvious finger marks, dirt, dust, smudges, grime and other extraneous matter.

r. All other space not specifically mentioned and covered by this contract shall be free of obvious dirt, debris, and present an overall appearance of cleanliness.

s. Draperies and fabric blinds or coverings shall be free of obvious dust, dirt, stains and odor.

t. Paper products shall be replaced/replenished to the following minimum standards: Toilet paper rolls next to each commode shall be kept at least half full, and each commode shall have a least one full back-up roll on the appropriate type of holder. All paper towel dispensers shall be replenisl1ed at least three quarters full with appropriately sized paper towels.

u. Kitchen area shall be clean and sanitized, including counter tops, table, sinks, and appliances, including outside and shelving inside refrigerator.

v. Security - It shall be the responsibility of the Contractor to protect and secure all government facilities, buildings, and equipment. If something occurs the Contractor shall contact the Designated Government Official immediately. In addition, the Contractor shall immediately contact the local Fire Department if there is a fire and/or local Police Department if the Contractor feels threatened or some type of larceny or break-in occurs.

EXHIBIT 3

PERFORMACE OBJECTIVE AND THRESHOLDS

General:

The contractor service requirements are summarized into performance objectives that relate directly to essential services. The stated performance thresholds are the minimum acceptable levels of service for each stated requirement. All aspects of the contractor performance are subject to Government surveil1ance, and absence of any contract requirement from the Performance Objectives are identified below shall not detract from its enforceability nor limit the rights or remedies of the Government under contract clauses.

Performance Objective

Performance Threshold

Perform all services in accordance with the SOW once per week.

Not to exceed 1 valid complaint of unsatisfactory service per month

The preferred method of resolving deficiencies is to allow re-performance to correct the deficiencies. The Contractor shall be provided with the opportunity to correct substandard performance within one business day. When substandard performance is not corrected within the specified timeframe or the Contractor refuses to re perform the service, the unsatisfactory service is logged as a deficiency. Deductions for deficiencies shall be calculated as 1/30th of unit price for each day that the Contractor fails to correct.

SCHEDULE OF DELIVERABLES