NCI SON_75N91025Q00047_DRAFT.docx

STATEMENT OF NEED (SON)

1.0 TITLE

iLab Solutions Subscription Renewal

2.0 BACKGROUND

The CCR core facilities under the Office of Science Technology Resource (OSTR) in the Center for Cancer Research (CCR) at the National Cancer Institute (NCI) require the renewal of its iLab Operations Software. This modular, web-based, asset management software supports the operation of 5 cores in addition to other shared resources.

3.0 TECHNICAL REQUIREMENTS

3.1 PRODUCT FEATURES/SALIENT CHARACTERISTICS

The following product features/characteristics are required for this requirement:

· Software shall be modular, web-based with functionality to include Core facilities management, instrument access and control, sample processing management and publication tracking

· Sample processing management must allow for the creation of customized processor types, request forms, and associated services to support many technologies, instrumentation, and workflows across multiple Core types.

· Sample processing module must have the ability to generate customizable sample sheets (Sanger, Nanostring nCounter, ddPCR) for upload into instrument software to preserve current Core workflows

· Lab management software shall be capable of integrating with our institutional financial systems (Business Management Systems [BMS]) providing unified and streamlined billing and invoicing process across multiple core facilities.

· The software must have an intuitive billing platform to ensure accurate accounting and timely compensation with the billing and invoicing module

· Must have usage tracking kiosk interface to provide real-time equipment usage tracking to allow for more efficient confirmation and billing process.

· Software must have the ability to manually block users from using individual pieces of equipment that require verification of training before the equipment may be used.

3.2 SPECIAL ORDER REQUIREMENTS

The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.

4.0 WARRANTY

The Contractor shall warrant all supplies furnished under this award against any defects in design, material, or manufacture for a period of at least 12-months from date of installation. The Contractor shall also warrant and imply that all items delivered as a result of this order are merchantable and fit for use for the particular purpose described in the order in accordance with FAR 52.212-4(o).

If a defect results in lost or decreased performance of supplies or services furnished under this order, the Contractor shall cover all parts, materials, labor, and/or travel expenses required to repair or replace the supplies at no cost to the Government.

Supplies which are repaired or replaced shall be warranted for the remainder of the initial warranty period or for 90-days – whichever is greater.