NCI DRAFT SOW _ Sources Sought Notice.pdf

NCI DRAFT STATEMENT OF WORK (SOW)

1.0 TITLE

webMethods OneData MDM Bundle and Integration Platform Software Licenses and Remote

Mission Critical Support

2.0 BACKGROUND

The U.S. Department of Health and Human Services, National Institutes of Health, National Cancer

Institute (NCI), Center for Biomedical Informatics and Information Technology (CBIIT) mission is to provide and advocate for the appropriate use of data science, informatics, and information technology (IT) to support and accelerate the NCI Mission to prevent cancer, treat cancer, and improve cancer outcomes. An important role of the NCI Semantic Infrastructure (SI) is to support the

NCI research mission through community definition and collection of metadata. Data that have well defined linked metadata can improve the use, interpretation, and reuse of data and the extraction of information and knowledge from these data.

A metadata registry to supporting both human readable and machine-readable definitions has been an important component of supporting standardized clinical trial data since 2000 and is part of the NCI

CBIIT Semantic Infrastructure. These general metadata characteristics are also among the key principles for ensuring data meet principles of findability, accessibility, interoperability, and reusability (FAIR), for data citation and are noted to enable data access, verifiability, mapping, and discoverability. The metadata repository created by CBIIT is called NCI Cancer Data Standards

Registry (caDSR) which is currently utilized by the NCI and stakeholder community and will continue to be used for the foreseeable future.

The primary features enhancements are:

• Creation of data standards using the ISO/IEC 11179 Metadata Registry standard as

Common Data Element (CDEs). These are used to create Case Report Forms (CRFs) and

Data Models for harmonization, data validation, and mapping and transformation.

• Simplified and streamlined creation, curation, maintenance, discovery, and reuse.

• Support for content harmonization leveraging automated means for identification of overlapping content;

• Support semantics interoperability and integration of data across data collection initiatives and data models; and

• Support knowledge extraction.

NCI staff and contractors implemented webMethods products to modernize and replace the underlying 22-year-old legacy infrastructure of the caDSR, renamed caDSR II. This modernized infrastructure was put into production in May 2022 forming the basis for all the NCI CBIIT metadata content and services that extend to other NIH institutes and centers.

2.1 OBJECTIVE

To support ongoing operation of the NCI caDSR, NCI seeks to renew licenses and support for continued use of the brand name products. This renewal will enable continued enhancement of functionality to meet mission critical requirements. Data Science initiatives demand higher quality and quantity of data that can be used in novel ways including machine learning. These licenses will also support development of new services to assist NCI CRDC and other federal agencies to create and manage metadata for data elements, forms and models that are hosted in the caDSR database.

The objectives of this renewal are:

• Continued support and operation of caDSR II infrastructure.

• Uninterrupted support of the NCI Clinical Trials Network for rollout of new clinical trials, including support for standardized eligibility criteria for CTSU Open Enrollment application.

• Maintaining a system that is flexible enough to rapidly meet current and emerging requirements.

• Continue to achieve exceptionally high customer satisfaction as evidenced by caDSR II’s receipt of a 2023 NIH Director’s Award for Customer Service

3. SCOPE

The Contractor shall provide four (4) sets of webMethods One Data Multi-Domain MDM Bundles as described in the table below and associated Remote Mission Critical Support as outlined below. The software subscriptions shall include the MDR 11179 Template at no additional charge to the

Government.

3.1 webMethods OneData Multi-Domain MDM Bundle Software Subscription for four (4

Tiers):

** Each software license shall be 12 months in duration (base period, option period one, option period two, and option period three).

Item Part # Descriptio n

Quan tity

License

Metric webMethods OneData Subscription software (4 Tiers):

webMethods OneData Multi-Domain MDM

Bundle with EME Support ODEMA Production 1 Server webMethods OneData Server ODE Production 1 Server webMethods OneData Objects ODEOB Production 50 Object webMethods OneData ReadWrite User

License ODEUL Production 10

Named

User

Cumulati ve webMethods OneData ReadOnly User License ODEVL Production 10 Viewer webMethods OneData Matching Engine ODM Production 1 Server webMethods OneData Objects ODEOB Production 700 Object webMethods OneData ReadWrite User

License ODEUL Production 240

Named

Cumulati ve User

Integration Platform PIDAA Production 4 Server

Inclusive of the following components: Production

My webMethods Server MWS Production 4 Server

Integration Server PIE Production 4

Processor

Core -

Standard

Software AG Designer - unlimited users SDFUL Production 1 Each

BigMemory Max EX Edition for webMethods TABWM Production 1 Instance webMethods Adapter for JDBC JDB Production 2

Processor

Core -

Standard

Universal Messaging for Integration A/P NUMWI Production 2

Processor

Core -

Standard

Integration Platform - wM Test Suite PIDAO Production 4

Processor

Core -

Standard webMethods OneData Multi-Domain MDM

Bundle with EME Support ODEMA Test 1 Server

Inclusive of the following components: Test webMethods OneData Server ODE Test 1 Server webMethods OneData Objects ODEOB Test 50 Object webMethods OneData ReadWrite User

License ODEUL Test 10

Named

User

Cumulati ve webMethods OneData ReadOnly User License ODEVL Test 10 Viewer webMethods OneData Matching Engine ODM Test 1 Server webMethods OneData Objects ODEOB Test 700 Object webMethods OneData ReadWrite User

License ODEUL Test 40

Named

Cumulati ve User

Integration Platform PIDAA Test 4 Server

Inclusive of the following components: Test

My webMethods Server MWS Test 4 Server

Integration Server PIE Test 4

Processor

Core -

Standard

Software AG Designer - unlimited users SDFUL Test 1 Each

BigMemory Max EX Edition for webMethods TABWM Test 1 Instance webMethods Adapter for JDBC JDB Test 2

Processor

Core -

Standard

Universal Messaging for Integration A/P NUMWI Test 2

Processor

Core -

Standard

Integration Platform - wM Test Suite PIDAO Test 4

Processor

Core -

Standard webMethods OneData Multi-Domain MDM

Bundle with EME Support ODEMA Stage 1 Server

Inclusive of the following components: Stage webMethods OneData Server ODE Stage 1 Server webMethods OneData Objects ODEOB Stage 50 Object webMethods OneData ReadWrite User

License ODEUL Stage 10

Named

User

Cumulati ve webMethods OneData ReadOnly User License ODEVL Stage 10 Viewer webMethods OneData Matching Engine ODM Stage 1 Server webMethods OneData Objects ODEOB Stage 700 Object webMethods OneData ReadWrite User

License ODEUL Stage 40

Named

Cumulati ve User

Integration Platform PIDAA Stage 4 Server

Inclusive of the following components: Stage

My webMethods Server MWS Stage 4 Server

Integration Server PIE Stage 4

Processor

Core -

Standard

Software AG Designer - unlimited users SDFUL Stage 1 Each

BigMemory Max EX Edition for webMethods TABWM Stage 1 Instance webMethods Adapter for JDBC JDB Stage 4

Processor

Core -

Standard

Universal Messaging for Integration A/P NUMWI Stage 2

Processor

Core -

Standard

Integration Platform - wM Test Suite PIDAO Stage 4

Processor

Core -

Standard webMethods OneData Multi-Domain MDM

Bundle with EME Support ODEMA

Developm ent 1 Server

Inclusive of the following components:

Developm ent webMethods OneData Server ODE

Developm ent 1 Server webMethods OneData Objects ODEOB

Developm ent 50 Object webMethods OneData ReadWrite User

License ODEUL

Developm ent 10

Named

User

Cumulati ve webMethods OneData ReadOnly User License ODEVL

Developm ent 10 Viewer webMethods OneData Matching Engine ODM

Developm ent 1 Server webMethods OneData Objects ODEOB

Developm ent 700 Object webMethods OneData ReadWrite User

License ODEUL

Developm ent 40

Named

Cumulati ve User

Integration Platform PIDAA

Developm ent 4 Server

Inclusive of the following components:

Developm ent

My webMethods Server MWS

Developm ent 4 Server

Integration Server PIE

Developm ent 4

Processor

Core -

Standard

Software AG Designer - unlimited users SDFUL

Developm ent 1 Each

BigMemory Max EX Edition for webMethods TABWM

Developm ent 1 Instance webMethods Adapter for JDBC JDB

Developm ent 4

Processor

Core -

Standard

Universal Messaging for Integration A/P NUMWI

Developm ent 2

Processor

Integration Platform - wM Test Suite PIDAO

Developm ent 4

Processor

3.2 Remote Mission Critical Support

Remote Mission Critical Support be coordinated with the NCI Contracting Officer’s Representative

(COR) and provided by an Original Equipment Manufacturer (OEM)–certified representative.

Remote Mission Critical Support services shall be provided during regular business hours (9am –

5pm EST), Monday through Friday, excluding Federal holidays found at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=2020.

Item Part # Description Quantity Metric

Mission Critical Support RMCS4 Remote 12 Months

3.3 Optional quantities

The scope shall include optional quantities as described in the table below:

Item Part # Quantity Metric webMethods OneData Objects - per 100 ODEOB 1 Object webMethods OneData ReadWrite User License ODEUL 20 Per Named user

Cumulative webMethods OneData ReadOnly User License ODEVL 5 Per Viewer

Integration Platform additional Processor Cores PIDAA 2 Per Processor

Core -

Standard webMethods Adapter for JDBC additional

Processor Cores

JDB 2 Per Processor

The server’s tech stack will be upgraded by the NCI Cloud Team as needed to support NCI CBIIT

Software maintenance activities every 6-9 months or as determined by NCI to remain with vendor supported version levels.

4.0 CONTRACT REQUIREMENTS/AND PERSONNEL QUALIFICATIONS

The Contractor shall perform the following tasks:

4.1 Software License Subscriptions

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=2020

4.1.2 Software License Salient Characteristics/ product features:

- Support for multiple business entities within a single MDM system.

- Caching for low latency access over the RESTful API

- Support for complex metadata relationships and hierarchies.

- Ability to import data models, specifically the ISO 11179 template.

- Ability to define rules and field level validations separated from the code to improve data quality and support changing customer needs.

- History and lineage tracking to support metadata provenance.

- Both analytical and operational modes of operation

- Support for content monitoring and governance at project or enterprise level.

4.1.3 Software License Software Maintenance Services:

The Contractor shall provide the following Standard Support service during each 12-month period of performance:

- Telephone (toll free), email, and web-based support on all issues during regular business hours (9am - 5pm EST), excluding weekends and holidays.

- 24x7 telephone support for Crisis issues

- 24-hour access to Empower support website

- Seven (7) Authorized Technical Contacts (ATCs)

- Software maintenance and new version updates

- Newsletter including info on new features, events, and customer application articles monthly or as released by the OEM.

4.1.4 End of Maintenance Extension (EME) Support Level for webmethods OneData

End of Maintenance Extension is made available by Software AG to provide extraordinary support for a version of the software that has entered End of Maintenance.

Throughout the End of Maintenance Extension period, the service includes:

− 24x7 telephone, email, and web-based support for all incidents at all severity levels

− 24x7 access to Empower, Software AG’s customer support portal

− Priority queuing over Standard Support incidents at the same severity level

− Resolution plan within four hours after receipt of Crisis incidents

− Multi-regional support

− Unlimited Authorized Technical Contacts (ATCs)

− One-on-one “Meet-the-Expert” online sessions on variety of topics (up to four sessions per year and subject to availability)

− Product updates and fixes and new product versions

− Newsletter including info on new features, events and customer application articles

*The Contractor shall receive advance approval from the Government prior to the installation of all software updates/upgrades and revisions. Defective software shall be replaced or re-installed at no additional cost to the Government.

4.2 Remote Mission Critical Support

Remote Mission Critical Support shall include:

• Dedicated Support Personnel to provide remote support, to include the following tasks:

- Assist with configuration of user interfaces to be like the existing NCI system,

- Advise on extensions to the data model as needed to support new requirements from NCI customers as they arise.

- Advise on activities related to “going-live.”

- Track support tasks in the existing Project Management plan, and schedule and track via the NCI Jira system.

- Service available via phone.

- Attend recurring status meetings (e.g. weekly, monthly as needed) and available via skype or WebEx for technical sessions.

• Upgrade Assessment & Migration Advisory/Services, to include the following tasks:

- Complete assessment of existing metadata data,

- Provide updates to data model requirements e.g. extend data model to support

CRDC metadata requirements.

- Create documentation for new data schema.

• Patch levels and upgrades support, to include the following tasks:

- Identify and provide input on opportunities for future enhancements (defined as next 6–9-month plan).

- Provide upgrades to include updated user interface, integration layer upgrades that enhance curator productivity, management reporting, or administrator support.

- Provide updates to the existing Project Management Plan.

• Health Check Support to evaluate configuration and ensure that system is performing optimally, to include the following tasks:

- Review and provide input to NCI COR on database schema, database hooks, and application programming interface (API) for best practices and optimal configuration solutions.

- Conduct one health check per 12-month period of performance to support feature enhancements (as defined in the Project Management Plan)

• Performance Optimization & Tuning (including general or incremental performance tuning across multiple components and endpoints), to include the following tasks:

- Assist with implementation of Health Check recommendations for database schema, database hooks, application programming interface or migration recommendations.

- Conduct one per 12-month period of performance (as defined in the Project

Management Plan).

• General input concerning architecture and design of solutions, to include the following tasks:

- Identify solution for leveraging the integration server or out-of-the box APIs to create solutions to meet unique NCI requirements.

• Review of plans for architecture or deployment, to include the following tasks:

• Provide review of and input on the existing NCI architecture for WebMethods

One Data infrastructure, technology stack and deployment to four (4) environments: Dev, QA, Stage and Production.

• Provide an electronic report in MS Word format to be incorporated into NCI format (e.g. run book etc.) that may be submitted by NCI development team to

Change Management and Operations and Maintenance teams for deployment.

• Capacity or performance planning

• Debugging of custom-authored configurations (e.g. Flow services, Java services), to include the following task:

• Debug database or system hooks, application programming interfaces to support NCI specific configuration or workflows.

• Support for consulting tools, to include the following task:

• Aid with curator or administrator tools to aid in data migration, troubleshooting, or reporting.

• Support for implementation of the webMethods OneData Multi-Domain MDM Bundle, Integration Platform, MDR 11179 Template and JDBC Adapter, to include the following tasks:

- Complete the installation and base environment setup for remaining tiers, according to the project plan.

- Set up users and access controls.

- Modify and implement data model extensions and modifications.

- Modify and implement configuration changes including data migration, rules, validations, integrations, workflows, and forms; and

- Provide guidance and recommendations for NCI developed user training and

User Acceptance Testing (UAT)

• Project Management Plan support, to include the following tasks:

- The Contractor shall update the existing Project Management Plan that covers the scope of the project tasks related to Remote Mission Critical Support. The Project

Management Plan shall describe the development and implementation of the requirements provided through these services including dependencies and timing.

The project plan shall be updated in coordination with the NCI COR and presented during weekly virtual status meetings, highlighting any issues or risks to the project schedule.

5.0 TYPE OF ORDER

This is a firm fixed price purchase order.

6.0 PERIOD OF PERFORMANCE

The period of performance shall consist of one (1) 12-month base period, plus three (3), 12-month option periods as follows:

BASE PERIOD: 09/19/2024 – 09/18/2025

OPTION PERIOD ONE: 09/19/2025 – 09/18/2026

OPTION PERIOD TWO: 09/19/2026 – 09/18/2027

OPTION PERIOD THREE: 09/19/2027 – 09/18/2028

7.0 PLACE OF PERFORMANCE

All services shall be performed at the Contractor’s facility.

8.0 REPORT(S)/DELIVERABLES AND DELIVERY SCHEDULE

Deliverable

DELIVERABLE DESCRIPTION /

FORMAT REQUIREMENTS

DUE DATE

Software Licenses For 4 tiers as described in Error!

Reference source not found.

Access shall be provided on the first day of each

12-month POP

(e.g. Base

Period:

September 19, 2024)

Remote Mission Critical Support See Section 3.2

Ongoing throughout the contract period as need

Weekly meeting Attendance via web meeting

Weekly; to be coordinated with the COR

Development meetings Attendance via web meeting

Daily, to be coordinated with the COR

Updated Project Management Plan

Updates provided under Remote

Mission Critical Support, submitted in

Word or PDF format

October 19, 2024; revisions as needed to be coordinated with

COR.

Updated Configuration

Updates to the NCI configuration provided under RMCS and implemented directly in the software.

Monthly; to be coordinated with the COR

Technical Documentation

The Data and Conceptual Objects definition tables and within the system will be updated with distinct descriptions of each.

Ongoing; to be coordinated with the COR.

Documentation

All documentation related to support or design work will be provided electronically/remotely to NCI COR, including NCI specific Data Model

Extensions, Table Mappings, Updated

Weekly Project Plan, Presentations, and any customer materials prepared for

NCI

Ongoing; to be coordinated with the COR.

Pursuant to FAR clause 52.212-4, all work described in the SOW to be delivered under this task order is subject to final inspection and acceptance by an authorized representative of the

Government. The authorized representative of the Government is the NCI Contracting Officer’s

Representative (COR), who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

Regardless of format, all digital content or communications materials produced as a deliverable under this purchase order, shall conform to applicable Section 508 Standards to allow Federal employees and members of the public with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by Federal employees or by members of the public who are not individuals with disabilities. Remediation of any materials that do not comply with the applicable Section 508 requirements as set forth below, shall be the responsibility of the Contractor.

HHS guidance regarding accessibility of documents can be found at:

http://www.hhs.gov/web/section-508/making-files-accessible/index.html;

Federal Government-wide guidance regarding accessibility of documents can be found at:

https://www.section508.gov/best-practices, including the documents describing the preferred method of authoring and testing documents produced in Microsoft Word 2013 or later, Microsoft Excel, and files formatted as PDF.

http://www.hhs.gov/web/section-508/making-files-accessible/index.html https://www.section508.gov/best-practices