18-01288_Performance_Work_Statment.pdf

UNITED STATES DEPARTMENT OF COMMERCE

National Institute of Standards and Technology

Acquisition Management Division

325 Broadway

Boulder, CO 80305-3328

Performance Work Statement

Annual Preventive Maintenance Service

February 22, 2018

Background: The National Institute of Standards and Technology (NIST) possess a Stereo-Lithographic

Apparatus (SLA) 3D printer from Rapid Prototyping (RP) Support America. This machine must be maintained and optimized to operate at 100% efficiency. Due to its intricately engineered components, it is in the government’s best interest that experienced, skilled technicians who have the knowledge and expertise necessary to perform proper maintenance shall provide this annual preventive maintenance.

Purpose: To provide Annual comprehensive preventative maintenance, in accordance with the

Performance Work Statement (PWS).

Specific Task(s): The Contractor shall provide all support for project oversight, administration and technical execution of this annual preventive maintenance. The Contractor is responsible for maintaining accurate records of maintenance and repair activities.

The Contractor shall provide the following:

• Task 1.: Two preventative maintenance visits per year.

• Task 2.: Unlimited phone and email technical support.

• Task 3.: Unlimited software support.

• Task 4.: Priority scheduling as an agreement customer.

Period of Performance From Through

Base Year 03/22/2018 03/21/2019

Option Year I 03/22/2019 03/21/2020

Option Year II 03/22/2020 03/21/2021

Option Year III 03/22/2021 03/21/2022

Option Year IV 03/22/2022 03/21/2023

Place of Performance: The work must be accomplished at NIST, Boulder, Colorado 80305, between the hours of 6:00 a.m. to 6:00 p.m. Monday through Friday except for Federal holidays and when the NIST

Boulder campus is closed due to weather or unforeseen circumstances. Lab access during non-NIST duty hours must be precoordinated with the Contracting Officer Representative (COR). Reference:

https://www.opm.gov/ for a list of Federal Holidays’.

Government Furnished Property / Information: In accordance with and under the guidance of Federal

Acquisition Regulation (FAR) 52.245-1, Government Property. All property, data and information provided by the Government in the performance of this contract remains the property of the Government and shall be surrendered to the Government upon completion or termination of this contract. All property, data and information generated under this contract by the Contractor shall remain the property of the

Government.

Deliverables: The Contractor shall provide a service report for each preventative maintenance visit summarizing their work no later than the 5 days from service performed. The report shall be submitted to the COR, and the TPOC in electronic format.

https://www.opm.gov/

Service report shall at a minimum include the following:

• Description of services performed.

• Narrative summary demonstrating the results of work performed on tasks 1 through 4 including any explanation of where quality standards were not met or were exceeded.

• Copies of reports or presentations related to tasks 1 through 4.

• Any comments and/or recommendations.

• Signature of Contractor.

• Requesting email confirmation from NIST personnel accepting the services rendered.

Performance Requirements Summary:

Desired Output Required Service

Quality Standard Monitoring Method

Maintain, optimize, repair the Viper SLA

Two preventative maintenance visits

Professionalism, quality, timeliness, and customer service are consistent with industry standards for the services provided. Services are timely and appropriate to required service.

Successful production of

3D objects

Answers to questions given over phone or by email

Phone and email technical support

Responsiveness, dissemination of information.

Successful production of parts

Full use of software Software support Responsiveness, dissemination of information.

Successful production of parts

Reserve desired dates

Priority scheduling Professionalism and timeliness. (BLANK)

Travel: Arrangements for and costs of all travel, transportation, meals, lodging, and incidentals are the responsibility of the contractor. Travel costs, including lodging and meals, shall be incurred and billed under the guidance of FAR Part 31.205-46, Travel Costs. Costs for these expenses will be reviewed, certified, and approved by the COR and the Contracting Officer (CO). All travel and transportation shall utilize commercial sources and carriers. The Government will not pay for business class or first-class travel.

Travel shall be funded on a Not to Exceed (NTE) contract line item which the contractor exceeds at its own risk.

The contractor shall not be reimbursed for any travel costs incurred more than the NTE funded amount.

The Contractor shall make reasonable effort to book known travel as early as possible to secure the most advantageous rate possible. Any invoices including travel expenses shall include a detailed breakdown of the travel costs and shall be accompanied with sufficient supporting documentation to easily verify all costs incurred are in accordance with https://www.gsa.gov/travel/plan-book/per-diem-rates. Invoices that do not meet the minimum requirements shall be rejected.

General Information: This work does not involve confidential or proprietary data. The certification and accreditation requirements of CAR Clause 1352.239-73, Foreign national visitor and guest access to departmental resources do not apply and a security accreditation package is not required.

Estimate level of effort: The estimated level of effort to complete the tasks described herein is one

Contractor working a full-time work schedule of 8 hours per day for the duration of the service visit not to exceed 3 days.

Safety: The Contractor shall be responsible for knowing and complying with all installation safety prevention regulations. Such regulations include, but is not limited to, general safety, fire prevention, and waste disposal.

Security: NIST is a restricted campus. An identification badge is required for access for entry into buildings and is shown to the armed Security Police when entering the campus.

https://www.gsa.gov/travel/plan-book/per-diem-rates

Identification Badges: The Contractor shall comply with NIST Boulder identification and access requirements. The Contractor shall wear a visible identification badge provided by the NIST Security

Office. The following is a link to the NIST Boulder Visitor Information page and REAL ID Act of 2005 requirements. http://www.nist.gov/public_affairs/visitor/boulder-visitor-info.cfm.

Vehicle Registration: The Contractor shall register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the NIST Security Office, at which time, a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.

http://www.nist.gov/public_affairs/visitor/boulder-visitor-info.cfm