NB686080-26-00568 Statement of Work.pdf
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- Attached to
- Notice of Intent to Sole Source Hyperfine Swoop MRI System Software and Maintenance Federal contract opportunity
- Solicitation number
- NB686080-26-00568
About this file
This is a Statement of Work (SOW) for software support and preventative maintenance services for a Hyperfine Swoop Portable MRI system owned by the National Institute of Standards and Technology (NIST). The contractor, Hyperfine Operations, Inc., is responsible for maintaining the system at NIST's Boulder Laboratories facility (Building 81, 325 Broadway, Boulder, CO 80305) during regular business hours (Monday-Friday, 8:00 am to 5:00 pm Mountain Time, excluding federal holidays). The contract consists of a base period from March 1, 2026 through February 28, 2027, with four option years of identical one-year service periods extending through February 28, 2031.
The contractor must provide annual cloud-based image reconstruction platform licensing, software operation and DICOM format image output, all available software updates, and NIST IT security-compliant software patches. Preventative maintenance requires two scheduled visits per year, each including verification of magnetic field homogeneity, gradient coil and RF chain testing and calibration, mechanical inspection of bridge and motor systems, electromagnetic interference cancellation validation, replacement of high-wear items per OEM specifications, and bridge and motor checks. For corrective maintenance, the contractor must provide phone and remote support within 4 business hours and on-site repair services within 48-72 hours of service calls, using only new OEM-certified parts compatible with the system. Coverage includes maintenance and repair of the 8-channel Head Coil and specialized NIST-purchased coils. Deliverables include service reports with before-and-after calibration values and software release notes documenting updates and security patches, both due within 30 days of work completion. Contractor personnel must comply with NIST safety regulations, campus security requirements, and wear identification badges provided by NIST Security Office. Payment is annual upon receipt of proper invoices.
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STATEMENT OF WORK
HYPERFINE SWOOP MRI SOFTWARE SUPPORT & PREVENTATIVE MAINTENANCE
NB686080-26-00568
I. BACKGROUND INFORMATION
NIST currently utilizes the Hyperfine Swoop MRI system for Physical Measurements Laboratory, Magnetic Imaging Group. The system is used for imaging of reference objects (phantoms) and people to understand system variability and conduct research on human subjects.
II. PURPOSE
The Contractor (Hyperfine Operations, Inc.) shall provide all labor, materials, and proprietary software licenses necessary to maintain the NIST-owned Hyperfine Swoop Portable MRI system in accordance with OEM specifications. This includes preventive maintenance, corrective maintenance (repairs), and continuous software/firmware support.
This procurement is for a base contract with 4 option years. The deliverables and service plan items remain the same for each contract period.
PLACE OF PERFORMANCE
The maintenance and support will be performed in the NIST facilities on the DOC Boulder Laboratories site.
Building 81, 325 Broadway, Boulder, CO 80305.
Regular Business Hours Regular business hours are Monday through Friday, 8:00 am to 5:00 pm Mountain Time, excluding Federal holidays and NIST closures.
PERIOD OF PERFORMANCE
Base Period of Performance is March 01, 2026 – February 28, 2027.
Option 1 period: 1 year of service (March 01, 2027 – February 29, 2028) Option 2 period: 1 year of service (March 01, 2028 – February 28, 2029) Option 3 period: 1 year of service (March 01, 2029 – February 28, 2030) Option 4 period: 1 year of service (March 01, 2030 – February 28, 2031)
III. TECHNICAL REQUIREMENTS
Software & Firmware Support
• Licensing: Provide annual access to the Hyperfine cloud-based image reconstruction platform.
• Software: Operate system and obtain images in DICOM format.
• Updates: Deploy all software updates as available.
• Security: Ensure all software patches comply with NIST IT security requirements for networked laboratory equipment.
Preventative Maintenance
The Contractor shall perform two (2) scheduled PM visits per year. Each visit must include, at a minimum:
• Verification of the static magnetic field homogeneity.
• Testing and calibration of the Gradient Coils and RF chains.
• Mechanical inspection of the bridge, motor drives, and caster locking systems.
• Validation of the internal "Self-Shielding" electromagnetic interference (EMI) cancellation system.
• Replacement of high-wear items as defined by the OEM service manual.
• Bridge and Motor check.
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Corrective Maintenance (Repairs)
• Response Time: The Contractor shall provide phone/remote support within 4 business hours and on-site repair services within 48–72 hours of a service call.
• Parts: All replacement parts must be new, OEM-certified, and compatible with the Swoop MRI architecture.
• Coil Support: Maintenance and repair/replacement coverage for the 8-channel Head Coil and any specialized NIST-purchased coils.
IV. GENERAL REQUIREMENTS
REQUIREMENTS FOR CONTRACTOR PERSONNEL
Safety: The Contractor employee must be responsible for knowing and complying with all installation and maintenance safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.
Security: NIST is a restricted campus. An identification badge is required for access to entry into buildings and is shown to the armed Security Police when entering the campus.
Identification Badges: Contractor employees must comply with NIST identification and access requirements. Each Contractor employee must wear a visible identification badge provided by the NIST Security Office.
V. SCHEDULE OF DELIVERABLES
DELIVERABLE
NUMBER DESCRIPTION DUE DATE
Service Reports: Detailed documentation of all work performed, including "Before and After" calibration values.
Within 30 days of work
2 Software Release Notes: Documentation of new features or security patches applied during updates. Within 30 days of work
Standards of Acceptance: If work is required on the Hyperfine Swoop MRI system, the completed work will be physically inspected.
VI. PAYMENT SCHEDULE
The Contractor will be paid annually for the base period and any option years awarded, in accordance with the payments clause in the contract and as otherwise noted in this document, upon receipt of a proper invoice.
| Software & Firmware Support |
| Preventative Maintenance |
| Corrective Maintenance (Repairs) |
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