DRAFT_SOW.pdf

DRAFT-STATEMENT OF WORK

TITLE: Preventive and Software Maintenance Service Contract for the NIST NSI X50 X-ray Tomograph Scanner

LAB REQUESTING SERVICE: Material Measurement Laboratory, Applied Chemicals and Materials Division

I. BACKGROUND INFORMATION:

The Applied Chemicals and Materials Division at the National Institute of Standards and Technology (NIST) has acquired, in 2017 via GSA Excess, a North Star Imaging Inc. X50 X-ray computed tomograph scanner. To keep this equipment (worth more than $500K new) in top and safe operating condition, preventive maintenance must be carried out twice per year. The complex operating and reconstruction software for this instrument, which is run by high-performance computers, can also require maintenance and support. The most cost-effective way of securing this preventive and software maintenance is to have a preventive and software maintenance service contract for this instrument. This preventive maintenance agreement shall entitle NIST to unlimited phone support for equipment and software. The X50 instrument is necessary for NIST’s metal fracture and fatigue research, since NIST’s other X-ray tomography instruments cannot image the larger metal specimens that the X50 can image.

II. SCOPE OF WORK:

Two site visits per year for equipment and software preventive maintenance will be accomplished under this service agreement/contract.

III. SPECIFICATIONS:

The Contractor shall provide a preventive and software maintenance that meets the following minimum technical requirements:

12 Point Inspection System Maintenance Including:

• Clean, inspect X-Ray Tubes, replace o-rings and adjust to manufacturers specs.

• Clean, inspect, reapply dielectric grease to HV cables and set compression.

• Clean, inspect and lubricate manipulator.

• Clean cooler and test flow and temperature switches.

• Clean/verify adjustments on HT generators to prolong tube filament life.

• Test and adjust Safety Interlocks and Safety Lamps.

• Test power supplies and adjust to factory specifications.

• Test and adjust shutter.

• Service vacuum system.

• Inspect for proper cable drape.

• Verify emergency stop operation

• Perform a Radiation Safety Survey with documentation.

Upon completion of the 12 Point Inspection and Preventive Maintenance the assigned technician/imaging specialist will provide documentation of findings and recommendations.

Service Labor:

Non-scheduled emergency service and scheduled onsite service visits performed

Service Parts:

Excludes X-Ray Tubes, and Imaging devices. Replacement parts carry a 90-day warranty.

Unlimited telephone and remote technical support:

Technical staff are available Monday – Friday, 8:00 AM – 5:00 PM (CST) for telephone and remote access support. On-call service staff are available 24/7 via voicemail or support email Overnight/Weekend/Holiday calls will be returned within 24 business hours.

Software Maintenance:

• During the term of agreement, receive unlimited software update via download link within the one-year agreement period. The software updates include service packs at no charge for all major and minor updates.

• Unlimited Phone/Remote Support

IV. PERIOD OF PERFORMANCE:

The period of performance shall be one (1) year from award of this requirement, with an option to renew the service contract for the 2nd and 3rd years.

V. PLACE OF PERFORMANCE:

All work shall be completed at the Contractor’s facility. Installation of the instrument and training shall be accomplished at NIST, Boulder, Colorado. Normal duty hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. with the exception of Federal holidays.

VI. DELIVERABLES:

Description Quantity Due Date

Preventive and software maintenance Two site visits per year

To be scheduled by NIST

VII. ACCEPTANCE CRITERIA:

The Contractor shall demonstrate that all performance specifications are met.

VIII. GENERAL INFORMATION:

Safety: The Contractor employee shall be responsible for knowing and complying with commercial installation safety prevention regulations. Such regulations include, but are not limited to, general safety, fire prevention, and waste disposal.

Security: NIST is a restricted campus. An identification badge is required for access for entry into buildings and also is shown to the armed Security Police when entering the campus.

Identification Badges: Contractor employees shall comply with NIST identification and access requirements. The Contractor shall provide the name and citizenship information of employees for on-site visits to the NIST Technical Point of Contact (TPOC) prior to arrival. The TPOC will submit the name(s) and citizenship information to the NIST Office of Security in order for a given Contractor employee to enter the NIST campus. The Contractor employee is responsible for absences due to missing or expired identification and access documents. Each Contractor employee shall wear a visible identification badge provided by the NIST Security Office.

Vehicle Registration: All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID (which in most cases can be a valid driver's license), proof of insurance and current registration must be presented to the NIST Security Office.