NAFIB3-17-R-0004.pdf

NAFIB3-17-R-0004

SOLICITATION, OFFER AND AWARD

(Nonappropriated Funds)

4. SOLICITATION TYPE2. CONTRACT NO. 3. SOLICITATION NUMBER

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder"

NEGOTIATED BID (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. No appropriated funds of the United States shall become due or paid the contractor by reason of this solicitation / award

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C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL

CAUTION: LATE Submissions, Modifications and Withdrawals: See Section L. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTR., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

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J

K

L

M SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICE/COST

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

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SEC. DESCRIPTION PAGE(S) (X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Prompt Payment Provisions)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ______________ calendar days (60 calendar days unless a different period is inserted

NOTE: Item 12 does not apply if the solicitation includes the provisions at Section L., Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on DA Form 4071, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. Nonappropriated Fund Instrumentality

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE

24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

21. ACCOUNTING DATA20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by NAFI)

CODE

IB3

Department of the Army IMCOM G9 NAF Contracting (Korea Office supporting ID/Pacific) On Behalf Of Enterprise Fund Unit # 15742

APO AP 96205-5742

1700 LT 02/08/2017

Miok Yi 82-2 miok.yi.ln@mail.mil

7918-5445

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PAGE(S)

Anthony J. Gray

DA FORM 4069, NOV 04

For use of this form see AR 215-4;

the proponent agency is OACSIM

Concessionaire for Commercial Leisure Travel Ticketing Service Osan & Kunsan AB

INVITED CONTRACTOR STATUS IS NOT AVAILABLE FOR THIS REQUIREMENT

All sources may submit a proposal or quote as applicable. However, the Republic of Korea (ROK)-United States (U.S.) Status of Forces Agreement (SOFA), precludes the U.S. Government from granting Invited Contractor or Technical Representative status to any offeror, for this requirement. All sources submitting a proposal or quote, as applicable, including U.S. sources, must already have, or obtain the requisite business licenses directly from the ROK Government, and conduct business in accordance with all applicable ROK laws, including but not limited to, rules and policies regarding labor, taxation, and immigration. Any contractor not already doing business in Korea as a local source, must submit adequate verification in its initial proposal or quote, that it has the requisite authorization and capacity to compete for the requirement as a local source, and to perform the contract as a local source. If an initial proposal does not fully demonstrate this authorization and capacity, it will not be further considered for award. Whether an offeror qualifies as a local source shall be determined by the Contracting Officer.

NOTE: SUPPLIES MUST BE MANUFACTURED IN ACCORDANCE WITH THE APPLICABEL STANDARD

IN THE SPECIFICATION.

Buyer Information Yi, Mi Ok , Tel: 02-7918-5445, Fax: 02-7918-5446 Email: miok.yi.ln@mail.mil

Osan & Kunsan AB

PART I - THE SCHEDULE

SECTION B. SUPPLIES OR SERVICES AND PRICES/COSTS

B-1. Basic Period: 1 April 2017 thru 31 March 2018

Item No. Description Percentage of Fees paid to NAFI Per Monthly Total Amount

0001 Concession Fee for Non-Appropriated Funds (NAF) Commercial Leisure Travel Ticketing Service thru Management and Operation of Commercial Travel Offices at locations identified at Attachment J-1. in Section J.

0001A Percentage of Ceiling Fee Charged Per Sale, % Combination of commission and/or Transaction Fee Less Taxes, Surcharges, and Refunds.

0001B Percentage of concession fee on Gross Sales, % Less Taxes, Surcharges, and Refunds.

B-2. First Option Period: 1 April 2018 thru 31 March 2019

Item No. Description Percentage of Fees paid to NAFI Per Monthly Total Amount

1001 Concession Fee for Non-Appropriated Funds (NAF) Commercial Leisure Travel Ticketing Service

1001A Percentage of Ceiling Fee Charged Per Sale, %

Less Taxes, Surcharges, and Refunds.

1001B Percentage of concession fee on Gross Sales, % Less Taxes, Surcharges, and Refunds.

B-3. Second Option Period: 1 April 2019 thru 31 March 2020

Item No. Description Percentage of Fees paid to NAFI Per Monthly Total Amount

2001 Concession Fee for Non-Appropriated Funds (NAF) Commercial Leisure Travel Ticketing Service

2001A Percentage of Ceiling Fee Charged Per Sale, %

Less Taxes, Surcharges, and Refunds.

2001B Percentage of concession fee on Gross Sales, %

B-4. Third Option Period: 1 April 2020 thru 31 March 2021

Per Monthly Total Amount

3001 Concession Fee for Non-Appropriated Funds (NAF) Commercial Leisure Travel Ticketing Service

3001A Percentage of Ceiling Fee Charged Per Sale, %

Less Taxes, Surcharges, and Refunds.

3001B Percentage of concession fee on Gross Sales, %

B-5. Fourth Option Period: 1 April 2021 thru 31 March 2022

Per Monthly Total Amount

4001 Concession Fee for Non-Appropriated Funds (NAF) Commercial Leisure Travel Ticketing Service

4001A Percentage of Ceiling Fee Charged Per Sale, %

Less Taxes, Surcharges, and Refunds.

4001B Percentage of concession fee on Gross Sales, %

SECTION C. DESCRIPTIONN AND SPECIFICATIONS

1. SCOPE OF WORK: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items or services necessary to perform the management and operation of a Commercial Travel Office (CTO), as defined in this Statement of Work (SOW) except as specified in Section C-3. NAFI Furnished Property and Services. The Non Appropriated Fund Instrumentality’s (NAFI’s) estimated quantities of work are listed in Section J-4, leisure sales summary; however, the NAFI neither warrants nor guarantees any specific volume of travel services.

1.1. OBJECTIVES OF LEISURE TRAVEL SERVICES: The objective of commercial leisure travel services is to provide state-of-the-art travel services at the lowest price available. The NAFI expects the Contractor to consistently achieve the highest standards in delivering quality services to customers. The Contractor is required to develop an effective approach to marketing its services. The NAFI expects the Contractor to retain and, where possible, expand the customer base by offering the most economical and convenient services available.

1.1.1. GENERAL: Due to projected base closures and realignments, the NAFI cannot forecast how the revenues for leisure travel will be affected. As site(s) are identified for addition or deletion, the Contracting Officer (KO) shall issue a “no cost” modification to the contract.

Osan & Kunsan AB

1.1.2. At installations where an office is established solely to provide leisure services, leisure travel shall not be sold from the official travel office except in instances where a traveler is purchasing leisure services in conjunction with Government-paid travel.

1.2 KEY PERSONNEL:

1.2.1. The Contractor shall provide a Contract Manager (CM) who shall be responsible for the performance of work at all sites covered by this contract. The name of this person and an alternate(s), who shall act for the Contractor when the CM is absent, shall be designated in writing to the Contracting Officer upon contract award. The CM or alternate(s) shall have full authority to act for the Contractor on all contract matters relating to the daily operations under the contract. The CM shall possess demonstrated managerial experience in the travel industry for high volume Government/NAFI or commercial accounts. The Alternate Contract Manager (ACM) shall also possess demonstrated travel industry managerial experience of high level. An individual shall be appointed as responsible for marketing leisure services, dedicated to this account within the Republic of Korea (ROK). The leisure marketing specialist/manager shall have demonstrated experience in marketing travel services to a diverse market of similar size and scope to this contract. The CM and ACM shall be located within ROK and dedicated exclusively to the performance of this contract.

1.2.2. The Contractor shall provide appropriate management staff at each location, responsible for conduct of leisure sales at the installation. After normal duty hours, the Leisure Manager (LM) or designee(s) shall be available, by phone, within thirty (30)-minutes and can be called on site if required by the Contracting Officer Representative (COR) or the Contracting Officer to provide Emergency Travel Services. Individuals appointed as the principal official for leisure operations at the installation shall have, as a minimum, two (2) years of demonstrated experience in directing and managing the operations for high volume Government or commercial accounts.

1.2.3. The Contractor shall coordinate the removal and/or replacement of key personnel with the Contracting Officer thirty (30) days in advance. The NAFI reserves the right to disapprove unqualified replacements.

1.2.4. The Contract Manager and Alternate(s) shall be able to read, write, speak, and understand English.

1.2.4.1. The Contract Manager and Alternate(s) shall have at least five years prior experience in the travel industry and least two years’ experience in travel management position.

1.2.4.2. EMPLOYEES: Employees shall be capable and qualified in the field of Commercial Travel and be able to read, write, speak and understand English.

1.2.5. Contractor personnel shall present a clean, neat appearance. Contractor shall make their employees easily recognizable, by their wearing either distinctive clothing bearing the name of the company or appropriate badges which state the company name, employee’s name, and the words “Commercial Travel Office”. This identification badge must be worn above the waist or on the shoulder where the customer can easily see it.

1.2.6. The Contractor shall not employ any person who is an employee of the United States Government, if the employment of that person would create a conflict of interest, nor shall the Contractor employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seek and receives approval in accordance with DODD5500-7 and each service department’s regulations as applicable. Prior to hiring any US Government employee, the Contractor shall present to the COR or the KO written approval by the employee’s commander/supervisor.

1.2.7. The Contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station (PCS), temporary duty assignments (TDY) out of the area, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor’s ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.3. SECURITY:

Osan & Kunsan AB

1.3.1. SECURITY REQUIREMENTS: Contractor shall submit to the Contracting Officer, at the pre-performance conference, a written list of all Contractor personnel requiring entry into Bldg 924, Osan Air Base and Bldg #1027, Kunsan AB. The list shall state each individual’s full name, aliases, social security account number, Korean ID numbers, and home address. Contractor shall update the list as changes occur. Contractor shall give a copy of the updated listing shall be given to the COR no later than two (2) working days after the change(s) occur. Prompt submission of the list and any updates is essential to minimizing delay and inconvenience experienced by the Contractor and its employees in performance of the contract.

1.3.2. The Contractor shall obtain pass, badge, and identification items. During the pre-performance, the contracting officer or COR will advise Contractor of procedures to follow in accomplishing this requirement.

1.3.3. The Contractor shall control and account for all passes and identification (ID) badges for the initial issue and all NAFI-required reissues (at no charge to the Contractor). The Contractor promptly shall recover and return to the Security Police all passes or ID badges of terminated employees, of all employees upon contract expiration, and otherwise as required by the COR.

1.4. EMPLOYEE TRAINING:

1.4.1. The Contractor shall ensure that all persons providing unofficial travel support are properly trained in Government travel procedures and regulations, and are aware of all special rates, discounts, and/or other benefits available to Government employees and their dependents.

1.4.2. The Contractor shall maintain documented records of the training its personnel have received in the operation of automated reservation and ticketing equipment used in performance of this agreement.

1.5. QUALITY CONTROL: In accordance with the Inspection of Service clause of this contract, the Contractor shall establish, implement, and maintain a complete Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified.

1.5.1. The Contractor’s Quality Control Plan shall be provided to the Contracting Officer as part of the contractor’s proposal. The plan must be made completely acceptable to the Contracting Officer prior to the contract start date.

1.5.2. The plan shall include, as a minimum, the following:

1.5.2.1. An inspection system covering all the services must specify the areas to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, or the title of the individual (s) who will perform the inspection.

1.5.2.2. The methods for identifying and preventing defects, in the quality of service performed, before the level of performance becomes unacceptable.

1.5.2.3. The procedures for maintaining on-site records of all inspections conducted by the Contractor and necessary corrective action taken. Upon request this documentation shall be made available to the Contracting Officer and the Functional Area Chief (FAC) or designated representative during the term of the contract.

1.5.2.4. KEY CONTROL: The methods of ensuring that all keys issued to the contractor are controlled in accordance with paragraph 1.7.1. of this contract.

1.5.2.5. LOCK COMBINATIONS: The method of ensuring, when combination locks are used, that no lock combinations are revealed to unauthorized persons.

1.6. QUALITY ASSURANCE: The NAFI will record all surveillance observations on the proper COR document.

When an observation indicates defective performance, the COR will request the Contractor’s representative to initial the observation.

1.6.1. PERFORMANCE EVALUATION MEETINGS: The Contract Manager shall meet at least weekly with the Contracting Officer and the COR during the first month of the contract. Meetings will occur as often as will be

Osan & Kunsan AB held whenever a Contract Discrepancy Report (CDR) is issued. The written minutes of these meetings shall be signed by the Contractor’s Program Manager (or Alternate), Contracting Officer, Functional Area Chief and COR.

Should the Contractor not concur with the minutes, the Contractor shall specify the areas of nonoccurrence, in writing, to the contracting office, within ten (10) calendar days after receipt of the signed minutes.

1.6.2. The Contractor shall provide a complete, proactive Quality Control Plan (QCP) to provide the specified requirements of the contract. The QCP shall be included as part of the proposal.

1.6.3. The QCP shall include, as a minimum, the following items:

1.6.3.1. An inspection system covering all services required in the SOW, to include those listed in the Performance Requirements Summary (PRS) at Attachments J-3, in Section J. The QCP shall specify the areas to be inspected on both a scheduled or unscheduled basis, how often inspections shall be accomplished, and the title of the personnel who shall be responsible for performing the inspection(s); and monitoring corrective action(s).

1.6.3.2. The methods for identifying and preventing defects in the quality of service(s) performed before the level of performance becomes unacceptable.

1.6.3.3. The methods/procedures, through continuous process improvement or Total Quality Management (TQM) principles, to ensure a high level of quality and timely responsive service.

1.6.3.4. Plan for a pre-ticket audit system or process and a plan to provide low cost fare guarantees for leisure travel.

1.6.4. RECORDS: The Contractor shall maintain separate records of all leisure travel arrangements made pursuant to the contract. This documentation shall be made available, upon request by the KO, COR, or other authorized representative, within 2 working days during the term of the contract.

1.6.5. CUSTOMER COMPLAINT PROGRAM:

1.6.5.1. The Contractor shall provide a customer complaint program for customers to report complaints, deficiencies, and noncompliance with the terms and conditions of the contract. The Contractor shall provide adequate publicity about the customer complaint program so the customer may readily contact the Contractor. The Contractor shall provide feedback to the NAFI on the Customer Complaint Program.

1.6.5.2. The Contractor shall attempt to resolve all customer complaints and claims associated with services provided under the contract. The Contractor shall make available to each traveler a comment/complaint form that is already postage paid and pre-addressed to the Contractor. The Contractor shall develop their own method and submit as part of their proposal.

1.7. PHYSICAL SECURITY: The Contractor shall safeguard all NAFI property provided for Contractor use. At the close of each work period, NAFI facilities, equipment and materials shall be secured.

1.7.1. KEY CONTROL: The Contractor shall establish and implement key control procedures, to include ensuring that no keys issued to the Contractor by the NAFI are used by unauthorized persons, duplicated, lost or misplaced.

1.7.1.1. The Contractor shall report the occurrence of all lost keys to the Contracting Officer within 24 hours.

1.7.1.2. In the event keys are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the NAFI, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the next invoice the Contractor submits for payment.

1.7.1.3. The Contractor shall prohibit the use of keys issued by the NAFI by any persons other than the Contractor’s employees.

1.8. HOURS OF OPERATION.

1.8.1. NORMAL HOURS: The Contractor shall provide a full range of travel services as described in Section C-5, paragraph 5.3.1. for unofficial travel. Hours of operation are described in Section J-1.

1.8.2. RECOGNIZED HOLIDAYS: Except for work categorized as emergency, the Contractor is not required to provide service on the following federal holidays: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, Christmas Day, Lunar New Year (1 Jan on the Lunar Calendar), and Chu-Sok (15 Aug on the Lunar Calendar).

1.9. CONSERVATION OF UTILITIES: The Contractor shall instruct all employees in utilities conservation practices and shall preclude the waste of utilities, taking measures which include but are not limited to:

1.9.1. Light shall be used only in areas where and when work is actually being performed. Fire and safety lights are exceptions.

1.9.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the Contractor personnel.

1.9.3. Water faucets or valves shall be turned off after the required usage has been accomplished.

1.10. SAFETY Contractor shall adhere to Air Force and Base regulations governing safety and fire prevention. (AF Occupational Safety and Health Program, AFI 91-301, AFI 91-302, and AFI 91-501)

1.11. SMOKING POLICY All Contractor employees must comply with the installation smoking policy at each installation where work is to be performed.

1.12. GATE CONTROL Some travel service locations will have limited access to installations/bases, with controlled gate openings and closures. Unscheduled gate closures by the Security Police may occur at any time and personnel entering or exiting the installation may experience a delay. Privately owned vehicles of Contractor’s personnel are subject to being searched pursuant to applicable regulations. The award of this contract does not create a right to have access to any military installation. Any violation of an installation regulation or of a federal or state regulation may result in the termination of the privilege to enter one or more military installations.

1.13. CONTRACTOR CHANGEOVER The NAFI reserves the right to conduct site visits in all NAFI-owned Contractor-operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event the follow-on contract is awarded to a Contractor other than the incumbent, the successor Contractor must, during the transition period, obtain from the incumbent Contractor all information necessary to permit a smooth transition without interruption of services. The incumbent Contractor shall cooperate to effectuate an orderly changeover to the replacement Contractor. The incumbent Contractor shall enable and shall not restrict or interfere with the replacement Contractor’s gaining access to incumbent Contractor’s non-management employees, including posting recruitment notices in facility.

1.13.1. The Contractor shall provide phase-in and phase-out of travel operations, to include base closures, realignments, facility closures, down-sizing, termination or normal expiration of the contract. The Contractor shall take all actions necessary for a smooth transition of the contracted operations at locations identified at Attachment J- 1, in Section J. The Contractor transition operations shall not interfere with ongoing performance of services.

Problems encountered in coordinating transition of travel services with the predecessor or successor Contractor shall be immediately reported to the COR. Customers making arrangements in which reservations, deposits, payments, and pickup of tickets may bridge a transition period between the Contractor and a successor Contractor shall be informed of any special requirements such as delivery/pickup procedures. The COR shall be provided these procedures prior to notifying the customer. The Contractor shall have in place a transition plan to assure an efficient and thorough transfer of data to/from successor or predecessor Contractor.

1.13.2. For leisure travel, the Contractor shall book all requests received prior to expiration of the contract, regardless of the date of commencement of travel. Tickets for travel commencing after the expiration of the contract shall be delivered to the customer before close of business on the last workday of the contract. If tickets have not been paid for, or if, for any reason, tickets cannot be delivered to the customer, the Contractor shall provide an

Osan & Kunsan AB option to the customer for full refund prior to the expiration of the contract. The Contractor remains liable to pay monies for any reservations made by customers, during the performance period of the contract. The Contractor’s obligation to pay the monies LEISURE TRAVEL CONCESSION FEES, to the MWR Fund extends until final customer payment is made, even if payment is made after the expiration date of the contract, when initial arrangements were made while the contract was in force. Applicable payments shall be based on the total price paid by the customer (less taxes and refunds), to include any commissions subsequently paid to the Contractor as a result of such arrangements.

1.13.3. All Passenger Name Records (PNR), associated with the contract, shall be retained in the incumbent Contractor's Commercial Reservation System (CRS) for conversion by the successor Contractor to its CRS. During transition, the incumbent Contractor shall provide any assistance and necessary authority for the release of data to the successor Contractor.

1.13.4. The incumbent Contractor shall allow the successor Contractor access to existing Commercial Travel Office (CTO) not less than 60 days prior to contract expiration for purposes such as taking measurements, locating electric outlets, and taking photographs of facilities. These visits, by the successor Contractor, shall be scheduled in advance with the KO so as not to interfere with normal operations.

1.13.5. The departing Contractor shall cease operations and vacate all facilities by 12:00 midnight on the last day of contract performance unless other mutually agreeable arrangements have been made in advance with the KO.

Facilities shall be left in good order, as coordinated with the COR, to include removing all Contractor materials and trash. The successor Contractor shall have access to assigned facilities beginning at 12:01 a.m. on the morning of the first day following the termination of the Contractor's performance at the designated site(s).

1.13.6. The Contractor shall provide an orderly and timely transfer of responsibilities in support of leisure travel services from the incumbent Contractor to the successor Contractor.

1.13.7. Telephone numbers used by the Contractor at on-base travel offices shall not be transferred to off-base locations upon expiration of the contract. Any telephone numbers used for off-base service centers, such as a regional reservation center, and which are promoted to the military community under the contract, shall be terminated upon expiration of the contract. Telephone number(s) shall not be reactivated without specific approval by the KO.

1.14. INTERNAL CONTROL PROCEDURES FOR LEISURE TRAVEL:

1.14.1. The Contractor shall maintain a complete, current and accurate accounting of all transactions for leisure travel.

1.14.2. The Contractor shall keep leisure customer transactions confidential and not disclose any information pertaining to the customer without their permission, except information required by management information reports, audits, surveillance of services rendered, prices charged, and commissions paid.

1.15. SUBCONTRACTING: If the Contractor cannot guarantee that point-to-point travel arrangements made through its offices are at the lowest price, the Contractor shall take initiative to provide personnel access to the lowest available price. If necessary, the Contractor shall make arrangements with other sellers of travel services to ensure leisure services available on the installation are not sold at a higher price than the same service could be obtained off the installation.

1.15.1. If the Contractor develops a sub-contractual relationship with more than one General Sales Agency or other travel service suppliers, Contractor shall ensure customers are referred directly to the single source which shall most economically meet the traveler’s needs.

1.15.2. When travel arrangements are made through a subcontractor, and if ticket is not immediately available, the Contractor shall ensure ticket is delivered to the on-site CTO within 24 hours; alternatively, customer shall be offered option to pick-up ticket from an office off the installation, or for mail delivery to living quarters or military unit, within 24 hours of reservation being made.

Osan & Kunsan AB

1.15.3. The CM shall ensure that service levels provided by subcontractors meet the same standards as those of the Prime Contractor.

1.16. TAX LIABILITY: The Contractor shall assume complete liability for all taxes applicable to its property and income in connection with performance of the contract. See local clause Section H-3 Tax Exemption, Customs, Republic of Korea, Section H-4 Tax Exemption, Special Exercise Tax, Republic of Korea, Section H-5 Tax Exemption, Value Added Tax, Republic of Korea, and Section H-6 Tax Exemption, POL Products, Republic of Korea in Section H of Solicitation.

1.17. FINANCIAL CAPABILITY: The Contractor shall have the financial capability to perform all the requirements of this contract.

2.1. STANDARD DEFINITIONS.

2.1.1. CONTRACTING OFFICER (KO): A duty appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

2.1.2. DEFECTIVE SERVICE: A service output that does not meet the standard of performance specified in the contract for that service,

2.1.3. LOT The total number of potential service outputs in a surveillance period.

2.1.4. PERFORMANCE REQUIREMENT: The point that divides acceptable and unacceptable performance of a task according to the performance requirement summary and the Inspection of Services clause. It is the number of defectives of maximum percent defective in the lot that is deemed acceptable. Any further defectives will require the Government to affect the price computation system.

2.1.5. PERFORMANCE REQUIREMENT SUMMARY: A listing of the service outputs that are to be evaluated by the QAE on a regular basis, the surveillance method to be used for these outputs, and the performance requirement of the listed outputs.

2.1.6. QUALITY ASSURANCE: Those actions taken by the Government to assure services meet the requirements of the Statement of Work (SOW).

2.1.7. QUALITY ASSUARANCE EVALUATOR (QAE): A functionally qualified person who performs quality assurance functions for a contracted service.

2.1.8. QUALITY ASSURANCE SUVEILLANCE PLAN(QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.9. QUALITY CONTROL: Those actions taken by a Contractor to control the performance of services to ensure that they meet the requirement of the SOW.

2.1.10. SAMPLE: One or more service outputs drawn from a lot. The output or outputs are used in quality assurance surveillance.

2.1.11. STANDARD: An exact value, a physical entity, or an abstract concept, established and defined by authority, custom, or common consent to serve as a reference, model, or rule in measuring quantities or qualities, establishing practices or procedure, or evaluating results. A fixed quantity or quality. (Join Pub 1-02) For purposes of this instruction, a defined measure of comparison.

2.2. TECHNICAL DEFINITIONS/ABBREVIATIOS PECULIAR TO THIS SOW.

2.2.1. AFMWRF Air Force Morale, Welfare and Recreation Fund.

2.2.2. AFMWRB Air Force Morale, Welfare and Recreation Board.

Osan & Kunsan AB

2.2.3. AMC Air Mobility Command. A major Air Force component with single-manager responsibilities for DOD airlift.

2.2.4. Base Fare The ticketed fare (excluding tax).

2.2.5. CDW Collision Damage Waiver.

2.2.6. CONUS Continental United States. Includes only the 48 contiguous states and the District of Columbia.

2.2.7. CRS Commercial Reservation System. This term is synonymous with Electronic Reservation and Ticketing System.

2.2.8. CTO Commercial Travel Office. Activity providing the full range of commercial travel reservation and ticketing services for a DOD activity under a contract or other document reflecting the agreement of the parties.

2.2.9. OFFICIAL: Up-front reductions by the Contractor on the base fare of cash individual official commissionable airline ticket. The discount fee will be computed on tickets and ticket refunds so that any fractional part of one cent of a given dollar field is rounded up to the next higher cent in recording the individual CTO discount fee (e.g. $13.515 rounds to $13.52). Discounts do not apply to either cancellations, voids, completely unused tickets, or the unused portions of partially unused tickets.

2.2.10 NAFI OFFICIAL: Discount fees and procedures of NAFI official travel are identical to those of official except that in lieu of an up-front reduction, payment of the discount fee is made by check (see paragraph C 5.2.4).

2.2.11. DOD Department of Defense. Includes Departments of the Army, Navy, Air Force, Marine Corps, National Guard Bureau, and all other offices and agencies of the DOD.

2.2.12. ELECTRONIC RESERVATION AND TICKETING SYSTEM (ERTS): On-line, real-time reservation and ticketing equipment with access to computer-based carrier reservation systems capable of providing lowest cost fare evaluations, reservations, ticketing, and related travel and accessorial services.

2.2.13. FAC Functional Area Chief.

2.2.14. FSO Financial Services Office

2.2.15. GROSS UNOFFICIAL TRAVEL SALES: The total dollars paid by the customers for all services rendered or goods sold, whether paid to Contractor of paid to the actual service provider or retailer based upon arrangements made by the Contractor. Fees payable to the AFMWRF shall be based on gross unofficial travel sales.

2.2.16. GSA: General Services Administration.

2.2.17. LEISURE TRAVEL: Synonymous with unofficial travel.

2.2.18. LOPA Local Payment Procedures.

2.2.19. MODE Method of travel including air, rail, auto, bus, or water.

2.2.20. MTMC Military Traffic Management Command. A USRRANSCPM component.

2.2.21. MWR Morale, Welfare and Recreation.

2.2.22. NAFI OFFICIAL TRAVEL Nonappropriated Fund Instrumentality (NAFI) travel authorized in connection with nonappropriated fund business and paid for from nonappropriated fund. Such NAFI travel is authorized under all Government travel fares, and other GSA negotiated tariffs.

2.2.23. NET TICKETED FARE The ticketed fare after the Contractor discount is applied.

Osan & Kunsan AB

2.2.24. OFFICIAL TRAVEL Travel authorized in connection with Government business and paid for from appropriated funds.

2.2.25. PNR Passenger Name Record.

2.2.26. PRIMARY LOCATION A base or other installation identified in Attachment J, Section J-3 with one or more outlets staffed by Contractor personnel that provide a full range of travel services for unofficial travel. It shall include walk-in reservation and ticketing capability on a “while-waiting” basis. Each primary location shall be considered as a separate entity for all provisions of the SOW. This applies specifically to Contractor manning, Contractor-furnished items and services, billing, and management information system reporting.

2.2.27.PCS Permanent Change of Station. The assignment, detail, or transfer of a member or unit to a different permanent duty station under competent orders which neither specify the duty as temporary, nor provide for further assignment to a new permanent duty station, or directed return to the old permanent duty station.

2.2.28. SATELLITE LOCATION A location, which is geographically separate from a primary location, and which is supported by a primary location for unofficial travel services. Contractor’s travel outlet shall provide the level of service required by paragraph C 5.2.1. Any full-service outlet shall provide the traveler with the same level of service required of outlets at primary locations. Contractor shall perform billing and management information system reporting as directed by the FAC(s) of the primary location which supports the Satellite Location.

2.2.29. STANDARD COACH FARE The “Y” class fare, including tax.

2.2.30. TDY/TAD Temporary Duty/Temporary Additional Duty. Official travel to one or more locations away from a permanent duty station to perform duties for a temporary period of time.

2.2.31. TICKETED FARE The fare at time of ticket issuance, including tax, before the Contractor discount is applied.

2.2.32. TMF Traffic Management Flight Chief. The person appointed by the commander of the military activity to perform traffic management functions. The term may be used interchangeably to describe all or a portion of the office which is headed by the TMF.

2.2.33. TMO Traffic Management Office.

2.2.34. TRAVEL AUTHORIZATION GTR, PNR, or substitute approved by the TMO FAC.

2.2.35. UNIFORMED SERVICES(S) Army/Air Force/Navy/Marine Corps/Coast Guard/Public Health Services

(PHS).

2.2.36. UNOFFICIAL TRAVEL Leave, furlough, vacation, and leisure travel. Paid for from personal funds of the traveler for personal use.

3. NAFI FURNISHED PROPERTY AND SERVICES:

3.1. GENERAL: The NAFI shall provide, without cost, the facilities, materials and services listed below.

3.2. PROPERTY:

3.2.1. FACILITIES: The NAFI shall furnish of make available facilities described in Section J, Section J-1.

3.2.1.1. Facilities have been inspected for compliance with the Occupational Safety and Health Act (OSHA). No hazards have been identified for which workarounds have been established. The NAFI corrects OSHA hazards in accordance with base-wide NAFI-developed plans of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. The fact that no such conditions have been identified does not warrant or guarantee that on possible hazard exists, or that workaround procedures will not be necessary or that the facilities, as furnished, will be

Osan & Kunsan AB adequate to meet the responsibilities of the Contractor. Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor, and the Government will assume no liability of responsibility for the Contractor’s compliance or noncompliance with such responsibilities, with the exception of the aforementioned responsibility to make corrections in accordance with plans of abatement subject to base-wide priorities.

3.2.1.2. Before the Contractor modifies the facilities in any way, the Contractor must notify the Contracting Officer and provide documentation describing in detail the modification requested. Contractor shall not alter the facilities without specific written permission from the Contracting Officer; however, in the case of alterations necessary of OSHA compliance and occupant medical necessary, such permission shall not be unreasonably withheld.

3.2.1.3. The Contractor shall return the facilities to the NAFI in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall be for performance of the contract only.

3.2.2. MATERRIALS: The NAFI will furnish forms listed on an “as-required” basis.

3.3. SERVICES:

3.3.1. UTILITIES: The NAFI will provide water, electrical and gas required in NAFI facilities described in Attachment J, Section J-1 where the Contractor’s personnel are working. Contractor shall use those utilities only for work performed IAW requirements of this contract.

3.3.2. POSTAL/INSTALLATION DISTRIBUTION SERVICES: The Contractor may use the BITS (Base Information Transfer System) for mail distribution on base. Other postage costs shall be at the Contractor’s expense.

3.3.3. TELEPHONE: The NAFI will furnish Local Class “C” Telephone Services (on-base calls only). Phone use is strictly limited to contract-related business. All other telephone requirements shall be at the Contractor’s expense.

The number of Class “C” lines made available will be determined by the FAC.

3.3.4. CUSTODIAL SERVICES: The NAFI will provide to Contractor-utilized facilities the same level of custodial care provided other NAFI offices in the same building.

3.3.5. REFUSE- COLLETION: The NAFI will furnish refuse pick-up and disposal services at existing, established pick-up locations for on-base facilities.

3.3.6. INSECT AND REDENT CONTROL: The NAFI will provide insect and rodent control services for on-base facilities.

3.3.7. SECURITY POLICE AND FIRE PROTECTION: The Government will provide Security Police and Fire Protection services for on-base facilities. The base Security Police and Fire Department telephone numbers will be provided to the Contractor at the pre-performance conference.

4. CONTRACTOR FURNISHED ITEMS AND SERVICES:

4.1. GENERAL Except for those items or services specifically stated in Section C-3 to be NAFI-furnished, the Contractor shall furnish everything required to perform this statement of work.

4.2. COMMERCIAL RESERVATION SYSTEM (CRS) The Contractor shall provide total and direct access to at least one CRS operated for or by a major U.S. air carrier. The lease between the Contractor and the CRS Company will cover the entire period of agreement between the Contractor and the NAFI. The CRS vendor must have at least 5 years experience offering a complete range of travel services (an exception will be made if CRS systems, both meeting the criteria outlined, have combined systems in a joint venture). The contractor shall provide a sufficient number of reservation/ticketing sets and personnel so a walk-in customer will not have to wait more than 15 minutes under normal circumstances.

Osan & Kunsan AB

4.2.1. The CRS shall be capable of providing lowest-cost fare evaluations, reservations, ticketing and related travel and accessorial services. The CRS shall also be capable of providing a “shoppers quote” of fares by category (GSA, city-pair, Category Z, military furlough, etc.). The contractor shall provide upon request, the written specifications of the CRS, to determine whether the submitted system meets the mandatory NAFI requirements, The Contractor shall employ a software program of computer system with the capability to audit reservations, as soon as they are booked, for the lowest cost routing and will be reconfirmed periodically up to the time of ticketing.

4.2.2. The Contractor shall provide the necessary computer software and hardware required to implement the reservation, ticketing, and management report requirements contained in this SOW. Contractor shall provide an automation software package which interfaces with the CRS, to generate accounting and reporting programs for the Accounting Finance Office. The successor Contractor shall obtain all information necessary to allow system changeover from the incumbent contract, to include information about the type of hardware and software currently being used, the successor Contractor shall use this information to transfer reservation data from the incumbent Contractor’s system to the system the successor Contractor will use.

4.2.3. GTS TRAINING The Commercial Travel Office (CTO) Contractor shall provide an overview of its functions and responsibilities in GTS process at Government-sponsored training sessions arranged by the Contractor at its locations at Osan AB / Kunsan AB.

4.2.4. The Contractor shall provide not less than four-part carbon-treated paper for printing the Passenger Name Record (PNR) data.

4.3. TELEPHONE EQUIPMENT The Contractor shall provide sufficient commercial telephone lines and instruments to maintain the levels of service required by this SOW.

4.3.1. The Contractor shall bear all costs for communication lines required to provide travel services under this contract. The Contractor shall, as determined by the COR and based on the local situation, either provide commercially procured telephone lines or lease available NAFI provided lines at the standard rates. Any costs associated with maintenance, activation, or deactivation of lines in connection with services required of the Contractor shall be borne by the Contractor.

4.3.2. The Contractor shall provide a local multi-line, automatic-switching, call-holding telephone service with taped information indicating all agents are busy and caller will be served as soon as someone is available. This system shall be capable of tracking and providing average service levels. Available data shall include, at a minimum, the average duration of a call and the average talk time during a call.

4.4. SIGNS The Contractor shall provide a sufficient number of signs clearly identifying each service provided (i.e.

reservation, ticketing, etc.). These signs shall be located in the Contractor’s service offices(s) where they can be clearly seen by the traveler. Signs will be consistent with local installation policies on size, placement, etc.

4.5. EQUIPMENT MAINTENANCE: The Contractor alone is responsible for all maintenance and security on Contractor-furnished equipment (CFE).

4.6. WORLD WIDE WEB The Contractor may be required to develop, maintain, and update/keep current a dedicated world wide web (www) page to sell leisure travel, with a redirection link back to the originating leisure travel main page (Note; Web page shall be in English Language). The Contractor's page should be hosted and edited by the Contractor, but shall not be linked to the Contractor's main page. The Contractor shall provide the exact URL address for the linked pages. At the option of the Service Department and the COR, the Contractor's web site may be linked to one or more military MWR or U.S. Government web sites.

4.6.1. The Contractor shall structure its web site to inform browsers of notable price savings and travel services that are currently available. The Contractor shall provide descriptions and post prices, if allowed by suppliers, for available cruises and other vacation packages. Payment process via commercial credit card shall be secure.

4.6.2. All presentations to be linked with military MWR or other U.S. Government web sites shall be approved by the COR or Service Department before they are made available via the electronic links. The Contractor shall not

Osan & Kunsan AB represent in any manner, expressly or by implication that the products and services provided under this agreement and via the web site are endorsed by any element of the United States Government or any DOD NAFI.

4.6.3. The Contractor shall report all "hits" to its web site from links to MWR web sites, and shall report all sales, including those, which result from such referrals. A fee shall be paid on all sales made through the web site.

Reports shall be forwarded in accordance with contract requirements.

4.6.4. The Contractor shall establish a process to review development and applications of emerging technologies for sales and services related to leisure travel, (web sites, self service via kiosks or direct link via CD Rom and dedicated computer, toll-free reservation centers, etc.). The Contractor shall confer at least once per year, or sooner if requested by the Contracting Officer, with leisure representatives of the Service Departments to discuss and plan for transition to the new technologies when such changes shall improve and enhance leisure services.

5. SPECIFIC TASKS:

5.1. GENERAL: The Contractor shall provide personnel, equipment, tools, materials, supervision and other items and services necessary to perform the management and operation of a commercial travel office as defined in the SOW and this section, except as specified in Section C-3, NAFI-Furnished Property and Services. The Contractor shall perform within the standards of the contract.

5.1.1. EXCLUSIVITY: The Contractor shall also be the exclusive provider for unofficial travel except for providing local tours (see paragraph 5.3.2.3.), certain hour/vacation packages (see paragraph 5.3.2.4).

5.1.2. CONTRACTOR WORK AREAS: The Contractor shall ensure that any Government facilities it occupies are maintained in a clean and orderly manner consistent with building standards. The Contractor shall maintain all Government facilities to be in compliance with OSHA and other applicable laws and regulations to include modifications of the facility performed by the Contractor or as well as to preclude damage to the facility. Custodial service is not included in this requirement.

5.2. UNOFFICIAL TRAVEL Contractor shall provide unofficial travel service only to personnel authorized pursuant to AFI 34-262, from the locations designated under this contract. Additional unofficial travel service locations may be added after start of the contract, by mutual consent of the Government (Contracting Officer and MWR) and the Contractor. The Government will not bear any responsibility for any unofficial travel service expenditures.

5.2.1. CUSTOMER SERVICE: Except for the holidays, the Contractor shall provide a full range of travel services Monday through Friday, 10 am to 6 pm, Saturday, 10 am to 4 pm, Sunday, 10 am to 2…