ANNEX A PWS AMEND 3.1.1.docx

ANNEX A

STATEMENT OF WORK FOR TECHNICAL SUPPORT

AT

NAVAL COMPUTER AND TELECOMMUNICATIONS AREA MASTER STATION ATLANTIC DETACHMENT GUANTANAMO BAY, CUBA (NCTAMS LANT DET GTMO)

1.0 INTRODUCTION: NCTAMS LANT command mission is to provide classified and unclassified voice, messaging, data, and video to ships, submarines, aircraft and ground forces operating worldwide in support of Naval and Joint missions

2.0 BACKGROUND: NCTAMS LANT has a requirement for follow on maintenance for the DMX equipment to support operational mission of transport circuits throughout Naval Station Guantanamo Bay, Cuba.

3.0 SCOPE OF WORK:

3.1 The Contractor shall provide 24/7 (24 hours a day, 7 days a week) call in technical support for maintenance and outage restoral on 10 Lucent 1665 Data Multiplex (DMX) Synchronous Optical Network (OC48) equipment that supplies trunking over a fiber backbone for the telephone switching and data networks.

3.1.1 The Contractor shall provide support in upgrading the DMX software currently 7.1.2 to a version that can support the maintenance of the contract.

3.2 NCTAMS LANT DET GTMO Base Communications Office (N609) and the three additional telephone exchanges (Buildings 68, 583, and AT-28).

3.3 The Contractor shall provide support to the BCO and must have the ability to escalate the issues or problems if the contractor is unable to resolve in a timely manner to manufacturer (Lucent).

Proposed Period of Performance shall be as follows:

Base Period 16 April 2024 – 15 April 2025 Option Year 1 16 April 2025 – 15 April 2026 Option Year 2 16 April 2026 – 15 April 2027 Option Year 3 16 April 2027 – 15 April 2028 Option Year 4 16 April 2028 – 15 April 2029 FAR 52.217-8 (if exercised) 16 April 2029 – 15 October 2029

3.4 Site submits a trouble ticket with contractor.

Technician contacts site within 2 hours if there is a total failure and 24 hours for a configuration issue.

If technician is unable to correct casualty within 24hours from the contact period. The ticket is escalated to Original Equipment Manufacturer (OEM) (lucent).

3.5 The Contractor shall communicate via direct dialing for voice and data connections to GTMO. Coordination of dial-in connections for access to equipment will be coordinated with the BCO.

3.6 The required support is to provide technical support to perform assistance for troubleshooting and repair of all lucent equipment and software options on the Lucent DMX equipment.

4.0 QUALITY CONTROL SURVEILLANCE PLAN (QASP)

4.1 Government Quality Assurance; Contractor will be evaluated on response times outlined in section 3.0 of the Scope of Work.

4.2 Conditions Found:

4.2.1 If while performing services there are conditions found that require repair/replacement and directly tie to this scope of work, the contractor shall submit a Condition Found Report to the COR and the Contracting Officer. Condition Found Report shall identify the conditions with a statement identifying the discrepancy and proposed remedy along with a full price quote of required additional service. No additional service shall take place prior to Contracting Officer approval.

4.2.2 If COR or Contracting Officer determines the Condition Found does not warrant additional services, contractor shall continue with original scope of work.

5.0 POINTS OF CONTACT: TBD