N6893624R0022 Requirements from SOW.docx

CONTRACT LINE ITEMS (CLINs) CLIN 0001 Standard Per-Incident Repair Keysight Standard Repair (STREP) services are firm, fixed price services for the repair of an instrument model listed in the Keysight Equipment Pricing List (KEPL), but which is not covered by a Maintenance and Support Agreement (MSA). STREP services are not available for equipment damaged through abuse or neglect and are limited by the Keysight Statement of Service (KSS) associated with this contract. STREP services are procured and performed according to procedures and standards in this statement of work. STREP services always include a standard calibration of the instrument. Prior to return of the equipment, Keysight shall provide a report of what was repaired and the cause, if it can be ascertained.

CLIN 0002 Standard Per-Incident Calibration Keysight Standard Calibration (STCAL) services are firm, fixed price services for the calibration of an instrument model listed in the KEPL, but which is not covered by an MSA. STCAL services restore an out-of-tolerance (OOT) instrument to performance tolerances published in Keysight datasheets.

STCAL Services are only available for instruments that pass unit’s standard built-in test (BIT). When an instrument cannot be restored to published tolerances without repair, Keysight shall report such to the requesting Technical Point of Contact (TPOC) and the overall Contracting Officer’s Representative (COR). The government may elect to have the equipment returned or execute a bilateral task order modification for CLIN 0001 STREP services for the unit. In the case of a bilateral task order, Keysight shall invoice only for CLIN 0001. STCAL services are procured and performed according to procedures and standards outlined in this statement of work.

CLIN 0003 Non-Standard Repairs For instruments not listed in the KEPL or repairs outside of the KSS, non-standard repair services may be procured and are performed using procedures and standards outlined in this statement of work. Repairs shall be invoiced in accordance with Section 5.10. Non-standard repair services always include a standard calibration of the instrument.

CLIN 0004 Maintenance and Support Agreement Purchase Maintenance and Support Agreements (MSA) include the maintenance, repair, and calibration of a covered instrument, restoring it to full functionality and performance with tolerances published in Keysight datasheets for the instrument. Maintenance includes any hardware, firmware, or software updates and fixes that are published during the period of the MSA.

MSAs procured during the month of April will be considered “on-cycle” MSAs. Each on-cycle MSA shall cover repair and calibration services for a single unit for a period starting on May 1 of the procurement year and continuing for a period of twelve (12) calendar months, through April 30 of the subsequent year. On-cycle MSAs shall be priced according to the KEPL.

MSAs may be procured outside the month of April and will be considered “off-cycle” MSAs. Each off-cycle MSA shall cover repair and calibration services for a single instrument for a period starting at procurement award and continuing until the next thirtieth day of April. Off-cycle procurement prices shall be pro-rated, based on the on-cycle price, from the date of award to the next thirtieth day of April.

For equipment that has not been covered by a maintenance and support agreement within the previous six months, in order to be eligible for a support agreement, the unit must be demonstrated to be in good working order, as evidenced by the equipment passing all aspects of the unit’s built-in test (BIT) with no errors.

Procedures and standards for the repair and/or calibration of an instrument covered under an MSA are described hereafter in this statement of work.

CLIN 0005 Remote Technical Support Remote Technical Support services include all technical services offered by Keysight, priced hourly, excluding those services that fall within the scope of an MSA. Remote technical services shall be performed by a Keysight product or system expert at a Keysight location, with results, recommendations, or other resulting products delivered via phone, email, video teleconference, or shipping. Support files, firmware, scripts, etc., may be delivered via Keysight information technology systems. Remote Technical Support services will be procured in twenty-hour increments according to the Keysight Services Rate List (KSRL). The 24-hour increment is for invoicing efficiency. Hours that are unused after completion of technical support may be applied to the next technical support request.

CLIN 0006 Onsite Technical Support Onsite technical support will be performed by one or more technicians or engineers traveling to the government location to support repair, calibration, set up, troubleshooting, integration, and other tasks related to Keysight products. Within three days of receipt of a request for onsite technical support, Keysight shall provide a quote covering travel to and from the government location and the requested number of workdays (in eight-hour increments) for an appropriate level technician, engineer, or product expert. Onsite technical support is used when Keysight supports in situ calibration using government-owned calibration equipment. Hourly rates for onsite technical support shall be set according to the KSRL.

CLIN 0007 On-site in Situ Calibration Using Keysight Equipment Onsite in situ calibration is when Keysight technicians bring Keysight-owned calibration tools or equipment to the government facility in order calibrate government-owned instruments and systems. Within three days of receipt of a request for onsite in situ calibration, Keysight shall provide a quote covering travel to and from the government location, calibration equipment rental costs, costs associated with security requirements that may require data storage devices or computers to be left with the government, and labor required to complete the desired calibrations. The government retains the option to provide alternatives and obtain a quote that has been revised accordingly. Onsite in situ calibration shall be conducted, to the maximum extent possible, with the same equipment and processes used during calibration at Keysight’s facility.

CLIN 0008 Software Maintenance and Licensing Agreements Some government owned Keysight equipment requires software maintenance and licensing agreements (SMLAs), paid annually. SMLAs procured (or renewed) in the month of April shall be considered “on-cycle” licenses, with agreements extending from May 1 of the procurement year to April 30 of the subsequent year. SMLAs entitle the government to software support, software upgrades and enhancements, and software patches for calibration equipment owned by the government and listed in the KEPL.

SMLAs may be procured outside the month of April and will be considered “off-cycle” SMLAs. Off-cycle SMLAs entitle the government to the same support as an on-cycle SMLA for a period starting at procurement award and continuing until the next thirtieth day of April. Off-cycle procurement prices shall be pro-rated, based on the on-cycle price, from the date of award to the next thirtieth day of April.

CLIN 0009 Equipment Purchases The government shall be entitled to purchase individual instruments, replacement parts, and other equipment that Keysight agrees to make available at prices fixed annually and listed in the KEPL. Equipment purchases under this contract and this contract line item shall normally be limited to total of no more than $500,000 in each year from contract award. Exceptions shall be granted in writing by the Director of the government Technical Program Office (TPO) that needs to exceed the cap. Procurements under this CLIN must be a minimum of $10,000.

CLIN 0010 Online Training This item includes Keysight standard blended learning packages focused on RF and microwave as listed in the Keysight Training Catalog (KTC). Learning packages shall be valid from activation by an approved user for a period of one year.

CLIN 0011 Equipment Rental Keysight shall provide rental of equipment according to the KEPL. Rented equipment shall be functional and calibrated prior to shipment to the government. Upon expiration of a rental agreement for an instrument, the government will perform a factory-reset on the instrument and remove any hard drive or other non-volatile storage as required to sanitize the equipment.

CLIN 0012 On-site Training Keysight shall provide subject matter experts to provide on-site training. This training may be held at government or Keysight facilities as appropriate. The government shall initiate such training by providing a list of subjects to cover and the number of students. This may include, but not be limited to, equipment, software, and procedures. Keysight will provide a recommended venue, duration, and cost.

REQUIREMENTS & SERVICE STANDARDS

Technical Points of Contact (TPOCs) Keysight and the government Contracting Officer’s Representative (COR) will maintain a list of TPOCs with responsibility for government owned Keysight equipment. TPOCs are responsible for informing the COR and Keysight of any changes to the TPOC’s shipping address or the TPOC’s responsibility for a particular instrument or program.

Service Conditions and Limitations Keysight is not required to guarantee continuation of Service for End of Support (EOS) products, End of Life (EOL) products, products for which Service is not commercially available, or products for which Keysight no longer has capability to repair or support. At least one year prior to EOS or EOL of an instrument, Keysight shall inform both the Contracting Officer’s Representative (COR) and all Technical Points of Contact (TPOC) of a) End of Service (EOS) or End of Life (EOL) dates for covered equipment, b) when repair and service capabilities for covered equipment are planned to be retired or reduced in scope, and 3) a recommended form, fit, and function replacement for the EOS or EOL product.

Pricing Updates Prior to contract award, Keysight shall provide a Keysight Equipment Price List (KEPL), Keysight Services Rate List (KSRL), and Keysight Training Catalog (KTC), each with prices for equipment, services, and training to be valid through contract award year and subsequent government fiscal year. Thereafter, Keysight shall provide updated pricing annually (no later than the first day of September for prices to apply for the following fiscal year) for equipment, services, and training. Updated KEPLs, KSRLs, and KTCs shall be agreed via bilateral contract modification.

Keysight shall notify the COR and all TPOCs of its intent to remove any equipment, services, or training from the respective KEPL, KSRL, or KTC no later than six months prior to the removal.

Keysight Equipment Price List (KEPL) The KEPL shall include a list of firm-fixed prices for the repair and calibration of instruments and equipment provided by Keysight. Repair and calibration prices may differ for each piece of equipment. The KEPL shall describe limits to repair and calibration services covered under standard per-incident repairs.

Keysight Services Rate List (KSRL) The KSRL shall include hourly rates for onsite and remote services.

Keysight Training Catalog (KTC) The KTC shall include pricing, per student and per learning package (or class), for at least the following classes or topics, and including other topics and classes offered commercially.

a) T6501A Option 100 RF/uW Fundamentals eLearning

b) T6506A Option 100 VNA eLearning

c) O-RAN Fronthaul Technology and Testing eLearning Program

d) 5G NR Systems and Fundamentals eLearning Program

e) 5G NR Signaling Parameters and the Applications in UXM eLearning Program

f) RF & Microwave Fundamentals eLearning

g) Vector Network Analyzer (VNA) Product Training eLearning

h) FieldFox Product Training eLearning

i) 89600 VSA Software Product Training eLearning Program

j) Test Automation Platform (TAP) User eLearning

k) Battery Fundamentals eLearning Receipt and Inspection of Shipped Equipment In any case where Keysight receives equipment for repair or calibration, Keysight shall perform an incoming inspection within seven (7) days of receipt of the shipping container and use photographs to document any damage to the container prior to opening it. Keysight shall submit photographic evidence of any shipping damage to the COR and respective TPOC. (CDRL A001 – Technical Report, Study/Service) Return Shipment Keysight shall provide return transport for all equipment requiring service, at no charge, from Keysight Service Centers to the government location indicated on the order by the TPOC. Equipment shall be returned to the government location by a commercial shipping provider, Free On-Board Destination (FOB Destination). Keysight shall package the equipment in accordance with ASTM D3951-10, except when equipment is shipped to Keysight in padded, molded plastic containers (e.g., Pelican brand cases). In such cases, Keysight shall use the same packaging to return ship the item(s) back to the Government. All shipments will be shipped to an address associated with a contract TPOC.

Inspection and Acceptance Upon return, each piece of equipment, including both repairs and calibrations, will be inspected by the government, to including the following:

· Verification of calibration

· Inspection for equipment damage

· Verification of proper packaging Keysight shall be responsible for repair or replacement of equipment return shipped from Keysight to the government and which becomes lost or damaged during transit.

Inventory Validation.

On a regular basis, government TPOCs will reconcile inventory records with Keysight’s repair tracking portal. The purpose of these reviews is to maintain an on-going accounting of the equipment being serviced on this contract.

Calibration Standards Calibration consists of comparing the performance of a system against standards of known accuracy. If needed, adjustments to bring the equipment within specification shall be attempted based on available procedures. Equipment that cannot be adjusted to meet specifications will require repair under repair procedures outlined in this SOW.

Keysight shall provide the following calibration type(s) as appropriate:

· Keysight Calibration

· ISO 17025 accredited calibration If an accredited calibration is not available, Keysight will provide OEM level calibration (Keysight calibration). Measurements are to be traceable to the International System of Units of Units through the National Institute of Standards and Technology (NIST). Statements of conformance are determined by applying the relevant decision rule.

Preventive maintenance shall be performed in conjunction with the calibration of equipment. Equipment, including any filter if so equipped, shall be cleaned externally. This maintenance will be performed according to procedures recommended by the manufacturer, as applicable, and/or according to accepted industry practice.

During calibration, Keysight shall ensure that the existing proprietary software version and coefficients for each instrument remain intact unless an updated version is authorized in writing by the responsible TPOC.

Upon completion of each equipment calibration, a calibration certificate (CDRL A002 – Calibration Certificate) will be generated and supplied to the TPOC electronically using Keysight’s Infoline system. Calibration certificates shall include the following information:

· Manufacturer model and serial number

· NAWCWD Calibration ID of the equipment

· Environmental conditions at the date and time of calibration

· Standards used during calibration and certification number

· Out of Tolerance (OOT) conditions existing at time of calibration

· Comments regarding how the OOT condition was resolved A calibration measurement report (CDRL A003 – Acceptance Test Report) will be provided with each calibration. This report shall include the following information:

· A pre-data and post-data measurement report stating measured equipment’s performance as received (before any adjustment) and if an adjustment is made, as shipped, will be provided as defined by calibration type

· Point-by-point measurement uncertainty or Test Uncertainty Ratio (TUR) is provided for calibration types that include uncertainties If an OOT condition is found, a report will be provided, stating the measured equipment’s performance as it is returned to the government. For OOT equipment not requiring repair, the calibration measurement report will reflect the measured equipment’s performance data after the adjustment has been made. If a repair need is identified and performed, the calibration measurement report will reflect the measured equipment’s performance data before and after the repair, as well as any subsequent adjustments that were made.

A calibration label indicating the calibration date, calibration due date, and calibration job reference will be affixed to each calibrated piece of equipment. Calibration documentation and labels will indicate calibration intervals specified by the TPOC. If no calibration interval is specified by the government, documentation and labels will indicate the OEM-recommended cycle, in months.

Tamper-resistant "Calibration Void" seals will be placed over cover screws to limit undetected access to internal adjustments.

Calibration certificates and data generated in accordance with selected calibration type shall be retained by Keysight per Keysight’s Data Retention Policy. The retention period begins upon the record creation date.

If a Keysight calibration standard is found to have an out of tolerance (OOT) condition with potential impact to government equipment, Keysight will notify the COR and all TPOCs of the equipment serial numbers and affected equipment parameters that were calibrated with that standard. However, if the calibration deliverable was for “OOT Data Only,” then no such notification will be issued.

Repair Standards and Processes Repair consists of diagnosis and correction of equipment malfunctions and failures, including re-calibration to ensure the equipment meets published specifications. Keysight will provide all labor, genuine factory replacement parts, and materials necessary to return equipment to good operating condition. Keysight is not required to accept government-supplied parts for use in repair, buy may agree to do so via bilateral Task Order Modification.

Use of refurbished replacement parts in a repair is not authorized, unless agreed via bilateral Task Order Modification.

Parts replaced during repairs or upgrades will be returned to the government. Engineering improvement modifications may be installed at the time of repair, if approved by the requesting TPOC. Procedures designed to minimize equipment failure and extend useful product life, such as cleaning, adjusting, lubricating, inspecting, and testing, may also be performed at the time of repair.

Ordering Procedures To initiate any repair or calibration, the government will request a Work Order for repair or calibration from Keysight via Email to usa_orders@keysight.com or via phone (1-800-829-4444). At the time of the request, the government provides the following details:

· Contract number

· Model number

· Serial number

· Description of failure condition

· Technical Point of Contact

· Shipping Address

In return, Keysight shall generate a Work Order within 24 hours confirming the following details:

· Work Order number

· Details of service to be provided

· Logistics information (ship to address of service center)

The government will then ship the equipment to the address provided, referencing the Work Order number on the package.

For standard repairs or covered repairs on equipment under an MSA, Keysight shall repair and calibrate the device as required and then return ship to the TPOC’s shipping address.

For non-standard repairs, Keysight shall evaluate the equipment and provide the government with a quote for repair services, valid for sixty (60) days. The government shall have sixty (60) days to respond and fund the repair via task order modification. If the government is unable to proceed on the repair quote within response period, the government may request either that the equipment be returned or that a new quote, valid for sixty (60) days, be generated. If the government is unable to proceed on the new repair quote, Keysight shall return ship the equipment to the government. If unrepaired equipment is returned to the government in either case, Keysight may invoice a fixed fee for evaluation and return shipment of the equipment.