Boeing_CETS_Draft_SOW.doc

N68936-18-R-0043

STATEMENT OF WORK

FOR

NAVAL AIR TECHNICAL DATA AND ENGINEERING SERVICE CENTER (NATEC)

CONTRACTOR ENGINEERING TECHNICAL SERVICES (CETS)

2/13/2018

1.0 SCOPE

1.1 BACKGROUND: The Integrated Warfighter Support Services (IWSS) Division of the Naval Air Technical Data and Engineering Service Center (NATEC) provides Engineering Technical Services (ETS) in support of Naval Aviation weapons systems throughout their sustainment life-cycle. In addition to aircraft programs, NATEC is responsible for ETS services in support of all associated systems and equipment. The objective of ETS is to develop the technical skills and abilities of Navy and Marine Corps military, civilian personnel, and Foreign Military Sales (FMS) personnel who are responsible for the operation and maintenance of their assigned aviation weapon system/program. Weapon system maintenance, along with maintenance on associated support equipment, is essential for its successful performance in a military role and is therefore indispensable for both current deployments and national security. It is essential that aircraft be mission-ready and able to perform their military tasking with the minimum possible failures or faults. Insufficiently trained military or civilian personnel exist within the Government to perform the necessary tasks, particularly those on new or modified systems.

1.2 SCOPE: NATEC, San Diego, CA requires Contractor Engineering Technical Services (CETS) Contractor Field Services (CFS) to be provided to various Fleet shore activities for the purpose of informing, instructing, and training Navy, Marine Corps military and civilian personnel to be proficient in the installation, operation, and maintenance to include technical guidance and advice to resolve unusually complex technical problems. CFS technical expertise is categorized by Aviation Core Disciplines. This acquisition is for CFS type of Engineering Technical Services (ETS) in support of the AV-8B, EA-18G, F/A-18, C40 and P-8 aircrafts Avionics, Airframes, and Electrical systems and associated support equipment listed in paragraph 3.2.3 of the PWS. This acquisition also includes the Logistics Service Representatives (LSR) Core Discipline.

2.0 APPLICABLE DOCUMENTS.

The following documents are applicable to this PWS to the extent specified herein. Additional documents may be applicable and will be identified at the task order level.

NATECINST 12339.1B dtd 17 Oct 16 (or current series) – Navy Civilian Technical Specialist (NCTS) Qualifications and Examination Procedure NATECINST 5400.1B dtd 21 Jun 16 (or current series) – ETS Administrative Management Manual

DoDINST 3020.41 dtd 3 Oct 05 (or current series) – Contractor Personnel Authorized to Accompany the U.S. Armed Forces

CNAFINST 4790.2 C dtd 15 Jan 17 – Naval Aviation Maintenance Program

3.0 REQUIREMENTS.

3.1 GENERAL REQUIREMENTS

3.1.1 Support Overview: The Contractor shall provide on-site and on-call technical and logistics support to Department of Defense (DoD) personnel and FMS personnel relating to analysis and recommendations for changes and improvements to equipment installation, operation, modification, maintenance, training, and failure mode analysis for weapon systems/equipment. (CDRL A003)

3.1.2 Support Locations: The Contractor shall be assigned to a Permanent Duty Station (PDS) identified by Task Numbers in order to support local activities on a daily basis. PDS locations may include: Yuma, AZ; Miramar, CA; New Orleans, LA; Cherry Point, NC; Beaufort, SC; Fort Worth, TX; NAS Jacksonville, FL; Pensacola, FL (Blue Angels); Lemoore, CA; Oceana, VA; Whidbey Island, WA;; NAS North Island, CA; Japan; and Kuwait (FMS). The Contractor may be required to temporarily travel to other activities within the following Navy and Marine Corps commands/organizations; all Naval Air Stations (NAS) and Marine Corps Air Stations (MCAS) and Facilities, Naval Air Systems Command Headquarters and activities, Navy and Marine Corps Type Command activities ashore and afloat, and Navy and Marine Corps forward deployed units and activities, which may include CONUS and OCONUS locations, as well as FMS Government locations. Contractors supporting FMS program(s) may be required to temporarily travel to other activities as necessitated by the country supported, in accordance with the established Letter of Offer and Acceptance (LOA). Temporary Duty (TDY) from an assigned (permanent) duty station may be extensive and will be dependent upon the aircraft/systems supported by the Task Number work site. All TDY Travel shall be approved in writing via the Navy Technical Designation (NTD) letter and endorsement as a part of the NATEC Detachment Site Lead process in accordance with NATECINST 5400.1. Occasionally, the Government support requirement will necessitate relocating a Task from one PDS to another. Specific Task Numbers and their locations will be called out in each specific Task Order issued under the contract.

3.1.3 Security: The Contractor will perform work classified up to and including the SECRET level in the performance of this contract. Security clearance requirements will be identified by Task Number on page 4 of the Addendum to the Department of Defense Contract Security Classification Specification, DD Form 254.

The Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of controlled unclassified and classified information and to control distribution of controlled unclassified and classified information in accordance with the National Industrial Security Program Operating Manual (NISPOM) and DoDM 5200.01, Information Security Program Manual. The DoD Contract Security Classification Specification, DD Form 254 defines specific security requirements. All controlled unclassified technical information shall be appropriately identified and marked as For Official Use Only in accordance with DoDM 5200.01 (Information Security Program Manual) (Volume 4) and DoD 5400.7-R (Freedom of Information Act Regulation) (Chapter 3). All Contractor facilities shall provide an appropriate means of storage for controlled unclassified and classified documents, equipment, and materials in accordance with Operational Security (OPSEC) requirements.

For Official Use Only information generated and/or provided under this contract shall be marked and safeguarded as specified in DoDM 5200.01, Information Security Program Manual (Volume 4) available at http://www.dtic.mil/whs/directives/corres/pdf/520001_vol4.pdf and DoD 5400.7-R, Freedom of Information Program Chapter 3 (pages 31-42) available at http://www.dtic.mil/whs/directives/corres/pdf/540007r.pdf.

All controlled unclassified technical information shall be appropriately identified and marked with the following distribution statement:

Distribution Statement E: Distribution authorized to the DoD components only, Administrative or Operational Use, 3 December 2012. Other requests shall be referred to NATEC, Code 67541, NAS North Island, San Diego, CA 92135.

All technical documents that are determined to contain export-controlled technical data shall additionally be marked with the export controlled warning statement in accordance with the SECNAV Manual 5510.36.

3.1.4 Maintenance Level: The maintenance level supported by CETS under this contract is Organizational (O) and Intermediate (I).

3.1.5 Objective: The objective of CFS is to develop the technical skills and abilities of military and civilian personnel of the Department of Defense and FMS personnel responsible for the operation and maintenance of the system/equipment to the level of self-sufficiency.

3.1.6 Safety: The contractor shall emphasize safety precautions to be taken in all training and support provided. The Contractor shall comply with all established Naval Aviation Safety Rules and Regulations at all times.

3.1.7 Contractor Personnel: The Contractor shall provide qualified, skilled, and knowledgeable personnel to support all of the PWS tasks.

3.2 SUPPORTED PROGRAMS, DISCIPLINES, AND SYSTEM/SUBSYSTEMS

3.2.1 Programs Supported: The Contractor shall be required to provide CETS for the aviation programs, systems and equipment listed in paragraph 3.2.3.

3.2.2 Disciplines Supported: Support as defined in paragraph 1.2 shall be provided to the aircraft systems, sub-systems and associated systems and equipment, and in the disciplines specified in paragraph 3.2.3.

3.2.3 Systems/Subsystems Supported: Add C-40 and P-8 requirementsWhile not all inclusive, the following is a list of the systems and subsystems common to the aircraft platforms and associated support equipment sustained under this contract. The systems/subsystems to be supported by each task will be selected from this list and identified in the specific Task Order. Systems and equipment (as applicable to the aircraft configuration) may include:

3.3 TECHNICAL TRAINING

3.3.1 The Contractor shall provide technical training and briefings as stated in the following PWS sub-paragraphs. (CDRL A002)

3.3.1.1 The Contractor shall provide system-specific technical briefings to Navy, Marine Corps, and civilian personnel, and as applicable, to FMS personnel for tasks supporting the FMS program(s).

3.3.1.2 The Contractor shall provide on-site academic instruction and on-equipment proficiency training to Navy and Marine Corps personnel, Navy Engineering and Technical Services (NETS) Specialists, and other Government employees, and FMS personnel for tasks supporting the FMS program(s), on the installation, maintenance, troubleshooting techniques, and operation pertaining to the Built in Test, routine maintenance, inspection, adjustment and repair of the prime systems and equipment.

3.3.1.3 The Contractor shall assist, train, and demonstrate the best methods of installations, modifications and use of retrofit kits, with heavy emphasis on safety precautions.

3.3.1.4 The Contractor shall provide advice on supply support problems, which require manufacturer and/or cross-reference of manufacturer-to-Navy part numbers.

3.3.1.5 The Contractor shall assist the NATEC Technical Coordinator (TC) or the NATEC Product Support Lead (PSL), and FMS personnel for tasks supporting the FMS programs, in developing training plans and identifying training programs for assigned systems, which will ensure Navy and Marine Corps personnel, NETS, and FMS personnel are trained to operate and maintain systems in accordance with Navy Technical Data and the learning objectives derived from the Navy Mission Essential Task Lists (NMETL).

3.3.1.6 The Contractor shall utilize the Commander Naval Air Technical Training (CNATT) curricula, lessons and performance testing criteria when identified by the TC to provide training. The Contractor shall provide training completion feedback to the NATEC TC or the NATEC PSL. Feedback shall include class rosters, test scores if applicable, and student course critiques. All training provided shall meet or exceed the Learning Objectives established by Navy Training System Plans (NTSPs) and CNATT. The Contractor shall participate in reviews of CNATT course material. The Contractor shall input the information in the Electronic Local Assist Request (ELAR) application within the Customer Response Management (CRM) database. This requirement does not apply to FMS tasks.

3.3.1.7 The Contractor shall provide prepared training materials to the Government in support of training required under this PWS to the program TC or PSL, or to FMS personnel for FMS tasks. The contractor shall provide digital copies of training materials for use by other ETS. The Contractor shall also supply necessary materials such as lesson guides, course outlines (curricula), training aids (handouts, drawings, PowerPoint slides, etc.), and tests (written and practical).

3.4 TECHNICAL ADVICE/SUPPORT

3.4.1 The Contractor shall provide technical assistance, advice, research and analysis as stated in the following PWS sub-paragraphs. Daily work will be documented in the CRM system. Documentation of deficiencies identified in any of the following tasks will be documented according to the current CNAFINST 4790.2 C series dtd 15 Jan 17 Naval Aviation Maintenance Discrepancy Reporting Program (NAMDRP).

3.4.1.1 The Contractor shall provide advice on the identification of, and instruction on the use of special tools, handling equipment, and test equipment associated with and related to the primary equipment/systems.

3.4.1.2 The Contractor shall provide advice to the NATEC TC or the NATEC PSL, or to the appropriate PMA office for FMS tasks, on problems requiring a quick response from the Fleet Support Team (FST), Fleet Readiness Center (FRC), Depot or Original Equipment Manufacturer (OEM) engineering activity (also known as reach back support).

3.4.1.3 Reserved

3.4.1.4 The Contractor shall provide technical advice and assistance in accident investigations, failure data reports, and material deficiency reports.

3.4.1.5 The Contractor shall provide operational and maintenance information available on FST approved modifications to the operations and maintenance personnel.

3.4.1.6 The Contractor shall provide Service Bulletin updates that relate to maintenance and/or operational problems usually obtained from the manufacturer’s plant or found in field information bulletins. The Contractor shall provide bulletin information to Military and Civilian Operations and Maintenance personnel for their use and inclusion in Navy Technical Manuals, as appropriate.

3.4.1.7 The Contractor shall participate at Integrated Logistics Support (ILS) and Technical Working Group (TWG) meetings convened by the Government to provide technical expertise and consultation services, to submit Fleet recommendations for changes to weapon systems/equipment.

3.4.1.8 The Contractor shall identify and analyze weapon systems/equipment deficiencies. (CDRL A003)

3.4.1.9 The Contractor shall provide on-site technical support to operating units, commands and shore-based industrial activities to analyze and identify weapon systems/equipment discrepancies in the operation and maintenance procedures contained in the most current versions of technical manuals (TMs) for weapon systems/equipment; compare performance of actual weapon systems/equipment operation and maintenance procedures against the operation and maintenance procedures documented in these weapon systems/equipment TMs. The contractor shall, when required, evaluate and review Government Furnished Equipment (GFI) technical source data for weapon systems/equipment, such as engineering drawings, engineering change proposals (ECPs), technical data packages (TDPs), maintenance plans, logistics support plans, Interim Manual Change Releases (IMCRs), and Interim Rapid Action Changes (IRACs), for technical accuracy and adequacy for incorporation into the applicable weapon systems/equipment operation and maintenance TMs. (CDRL A003)

3.4.1.10 The Contractor shall provide recommended changes to existing weapon systems/equipment operation and maintenance TMs in technical reports for use by the Government in preparing Technical Publications Deficiency Reports (TPDR). Technical Reports are entered into the ELAR application within the CRM database. (CDRL A003)

3.4.1.11 The Contractor shall perform evaluation of operational and maintenance occurrences to the criteria identified in the weapon systems/equipment TMs to ensure conformance with weapon systems/equipment maintenance objectives; determine the cause of weapon systems/equipment handling damage and other related problems and recommend corrective actions to the Government. (CDRL A003)

3.4.1.12 The Contractor shall perform on-site analysis of weapon systems/equipment deficiencies/failures, such as mechanical, electrical, or operator caused, in accordance with the requirements of appropriate TMs and provides advice on the development of resolutions. (CDRL A003)

3.4.1.13 The Contractor shall provide troubleshooting assistance to Government personnel during repair of malfunctioning equipment.

3.4.1.14 The Contractor may be required to work or travel to sites which could include environments that are located at or near weapons magazine areas, flight decks, flight-line ramps, aircraft spots, combat zones, and weapon ready-service areas. The Contractor may be required to travel to activities within the following Navy and Marine Corps organizations/commands; all Naval Air Stations (NAS) and Marine Corps Air Stations (MCAS) and Facilities, Naval Air Systems Command Headquarters and activities, Navy and Marine Corps Type Command activities ashore and afloat, and Navy and Marine Corps forward deployed units. As for FMS tasks, contractors may be required to temporarily travel to other activities as necessitated by the country supported, in accordance with the established LOA. Travel is for the purpose of training, evaluating and inspecting weapon systems/equipment that have malfunctioned or require troubleshooting assistance during emergency repair of the malfunctioning equipment.

3.5 SPECIAL REQUIREMENTS

3.5.1 Ready for Tasking. The Contractor shall maintain an employee at each assigned Task PDS who is Ready For Tasking (RFT) to any worldwide location including hazardous duty and combat zone locations. RFT includes the following: an active passport with greater than 90 days until expiration, medically qualified to deploy using the medical standards contained in NATECINST 12339.1B dtd 17 Oct 16 as guidance; the financial means to deploy; family care plan as appropriate; and individual qualifications for encumbering the assigned task. The contractor is required to participate either directly or indirectly through a local NATEC Detachment Site Lead in data collection using the NATEC online management information system as the means to document RFT.

3.5.2 Documentation in Customer Relationship Management (CRM) The contractor employee, with the exception of FMS, is required to capture and maintain CRM data in the NATEC ELAR system. In order to meet both of these requirements, the contractor employee is required to hold an active account on the NATEC Web Site and maintain a current account on the ELAR Remedy server. The NATEC CRM, Web Site, and ELAR/Remedy are accessed with the assistance of NATEC detachment personnel.

3.5.3 Government Issued Credentials. The Contractor shall ensure employees return to the local or the assigned NATEC Detachment Site Lead, all Government issued credentials, such as Common Access Cards (CAC) and/or other ID cards, NTD letters and all endorsements thereto upon exiting task.

3.5.4 Daily Action Reporting. The Contractor shall report completion of daily support actions using the NATEC ELAR or other CRM application currently in use by the Government within 10 days of the event, trip, end-of-month, or project completion. (Note: Completion of ELAR tickets associated with daily local activities shall be completed daily.)

3.5.5 Certificate of Service (COS). The Contractor shall forward a signed copy of a completed Certificate of Service (COS) for each Task PDS to the Technical Assistant (TA) (Detachment Site Lead) for their review and signature within three workdays after the end of each month. The TA shall forward the signed COS to the COR. A copy of the COS form is provided in Attachment 1 (CSP) of the contract.

3.5.6. Shared Equipment. The Contractor may need to utilize Government assets in order to access specific databases to complete required tasking. The Contractor may utilize the equipment only to access databases and other information that is not available on the Contractor’s own systems. This equipment includes Government computers approved for use by the Government supervisor at that facility, at any of the tasking locations as available, to be utilized only on an as needed basis. This should not be construed as Government Furnished Property (GFP).

3.5.6 Progress/Status/Cost Report.

3.5.6.1 The Contractor shall prepare and submit a monthly Performance and Cost Report to the COR and the Contracting Officer. (CDRL A001)

3.5.6.2 The Contractor shall provide information on travel in accordance with the contract’s Clause 5252.232-9529 and CDRL A004 including: dates, names of individuals traveling, destination, purpose, and total cost shall be outlined along with copies of the travel vouchers and accompanying receipts upon request.

3.5.6.3 Incurred Cost and Progress Reporting. In order to support invoice reviews as part of proper surveillance, the contractor shall report incurred cost and progress in accordance with NAVAIR clause 5252.232-9529, “Incurred Cost and Progress Reporting for Services,” CDRL A004, and contract attachment 3.

4.0 REPORTS AND DELIVERABLES

4.1 The Contractor shall provide the following Contract Data Requirement Lists (CDRLs) in accordance with the PWS and CDRL requirements:

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