16-T-0246_RFQ_Amend.docx
DOCX document 43 KB Posted
- Attached to
- Telephone operator services Federal contract opportunity
- Solicitation number
- N6893616T0246
About this file
16-T-0246 RFQ Amendment
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Wage_Determination_2015-5604.docx | DOCX document | |
| 16-T-0246_RFQ.docx | DOCX document | |
| CDRL's_(final).pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
N68936-16-T-0246
SECTION SF 30 BLOCK 14 CONTINUATION PAGE
The following items are applicable to this modification:
SUMMARY OF CHANGES
SUMMARY OF CHANGES
SECTION A - SOLICITATION/CONTRACT FORM
The following have been added by full text:
Questions and Answers
| Q.1. | Is the requirement for 3 or 4 full-time telephone operators? And one person a part-time? |
| A.1. | See Performance Work Statement (PSW) paragraph 3.1 and 4.0; the Government will provide one seat (Computer), one Northern Telecom Meridian Attendant Console. The hours are 07:00 AM to 05:00 PM PST, with lunch hours covered by another employee. |
| Q.2. | Are there existing personnel performing these functions, either for the Government or through a contractor? |
| A.2. | Yes, there are incumbent personnel, through the contractor, R&D Training & Technical Services, Inc. |
| Q.3. | On Page 13 last paragraph it states that “Contractor requiring access to the Naval Air Warfare Center Weapons Division China Lake are required to enroll with RAPIDCAGE or obtain a day pass from the Pass and ID Office” Will the Government bare provide the RAPIDGate badges or we will bare the cost? |
| A.3. | The awardee will be provided CAC cards for the employees working under the contract, which will allow employee’s access to NAWCWD China Lake. Contractor owners, employees who do not access the NMCI seats (Computer) will be required to either obtain RAPIDGate, at contractor’s expense or, if only requesting access to NAWCWD China Lake a few times a year, can request a day pass. |
| Q.4. | How important is past performance in this evaluation? |
| A.4. | Please see Section M, FAR Clause 52.212-2(a). |
| Q.5. | Who is the incumbent? |
| A.5. | R&D Training & Technical Services, Inc. |
| Q.6. | What is the current contract number and value? |
| A.6. | N68936-11-P-0600 and $265,020.06. |
| Q.7. | Is this work performed by 1 operator or 2? |
| A.7. | See answer A.1. above. |
| Q.8. | What needs to be included in an offerors Technical Response? |
| A.8. | Please see Section L, FAR Clause 52.212-1 and 52.212-1(b) Addenda. |
| Q.9. | Is this a new contract? |
| A.9. | See answer A.5. above. |
| Q.10. | If not, can you please let me know the incumbent vendor and the original award amount? |
| A.10. | See answers A.5. and A.6. above. |
| Q.11. | If so, what is the contract number? |
| A.11. | See answer A.6. above. |
| Q.12. | Is the incumbent eligible to prime this solicitation? |
| A.12. | Any qualified HUBZone contractor is eligible to propose as prime. |
| Q.13. | Will these services need to be performed on site or is the Government allowing these services to be done from the Contractor’s facility? |
| A.13. | All services are to be performed on site at NAWCWD China Lake, CA. |
| Q.14. | What department/building are the positions located in? |
| A.14. | Code 72, building 00033. |
| Q.15. | What equipment or materials are expected to be furnished by the Contractor? |
| A.15. | Per PWS paragraph 4.0 states what the Government is providing; if a contractor determines additional materials/equipment are required, then it is at contractor expense. |
| Q.16. | Is personnel/facility clearances required? |
| A.16. | See Performance Work Statement paragraph 3.4 SECURITY. |
| Q.17. | Are there people currently on-site supporting this requirement? |
| A.17. | Yes. |
| Q.18. | If so, are these Contractor personnel? |
| A.18. | See answer A.5. above. |
| Q.18. | Ref. PWS Sect. 3.2 et al, does the USG consider this a one-deep position/coverage requirement? |
| A.18. | There will be no overtime authorized under this contract and in accordance with PWS 3.2 the coverage is 07:00 to 17:00, which are 10 hours and 9 hours on non-flex Fridays. |
| Q.19. | If not, how many personnel does USG require for this requirement? |
| A.19. | The Government requires coverage in accordance with PWS 3.2 and it is the contractor’s decision on how many employees they determine they need to provide that coverage. |
| Q.20. | Is it possible to get the information on the employees currently supporting this contract to discuss their position and if they would be interested in coming on board? |
| A.10. | Yes, if a contractor wants this information, they need to email sue.casey@nayv.mil and that information will be provided. |
| Q.21. | Is this a new contract or is there an incumbent company already providing the services? |
| A.21. | See answer A.5. above. |
| Q.22. | If so, what was the previous dollar amount and contract number? |
| A.22. | See answer A.6. above. |
| Q23. | Are the employees already in place that the customer is happy with and would most likely continue with a new contractor? |
| A.23. | Please see FAR Clause 52.222-17. |
| Q24. | If so, what is their rime on this contract so I can get their benefits quoted accurately? |
| A.24. | See answer A.20. above and FAR Clause 52.222-17. |
| Q.25. | Is this a follow-on requirement? |
| A.25. | Yes |
| Q.26. | If so, could you please provide the incumbent contract number for this opportunity? |
| A.26. | See answer A.6. Above. |
| Q.27. | If not, is this a new requirement? |
| A.27. | No. |
| Q.28. | Is there an incumbent contract or contractor associated to the requirement? If any, please provide the contractor’s name and contract number. |
| A.28. | See answers A.5. and A.6. above. |
| Q.29. | Volume: do they have a monthly volume or an annual? |
| A.29. | See PWS paragraph 3.1. |
| Q.30. | Average Handle Time, high level call type? |
| A.30. | See PWS paragraph 3.1. |
| Q.31. | Who is the incumbent? |
| A.31. | See answer A.5. above. |
| Q.32. | What was the award amount? |
| A.34. | See answer A.6. above. |
| Q.35. | Is near shore an option (Jamaica) or shore only? |
| A.35. | See answer A.13. above. |
SECTION C - DESCRIPTIONS AND SPECIFICATIONS
The following have been added by full text (changes are in “red”):
BASE TELEPHONE OPERATOR SERVICES
PERFORMANCE WORK STATEMENT
9 May 2016 Revised 28 June 2016
1.0 SCOPE
The base telephone operator at the Naval Air Warfare Center Weapons Division (NAWCWD) and Naval Air Warfare station (NAWS), China Lake, CA provides telephone assistance to customers with a number of tasks, including but not limited to telephone directory assistance, telephone numbers, extensions, and locations of individuals and organizations, using a government-owned, contractor-operated Northern Telecom Meridian attendant console and Government-provided NMCI Workstation (seat). The place of performance is Naval Air Warfare Center, Weapons Division (NAWCWD), Code 724000D, Building 0002, China Lake, CA. China Lake site is located adjacent to the city of Ridgecrest, approximately 150 miles Northeast of Los Angeles in Southern California's Mojave Desert.
It is anticipated that a new telephone operator console and/or systems may be installed, upgraded or the telephone network environment expanded during the period of performance. Also, as new technologies emerge, the boundaries between telecommunications network and data network communications are expected to become more overlapping. Consequently, the Contractor may be expected to participate in on-site, no-cost Government provided training and to ensure that the installation of future upgrades and their implementation are completed in an efficient and effective manner. Development of revised or additional operating procedures may also be required as a result of the installation or upgrade. When transitioning to new telephone operator console equipment and/or systems as the new telephone equipment/systems are installed or upgraded, the service provider shall ensure, to the extent possible, that the transition is accomplished in a manner that minimizes disruptions to the customer services normally provided by the base telephone operator. Transition activities may include participation in planning and technical meetings or discussions that, in addition to the Contractor’s work force, may include both Government personnel and other Contractors. Participate, as used herein, means to actively contribute to discussions by providing recommendations regarding base telephone operators’ operational considerations of the equipment/systems. Efforts on the part of the Contractors may also include involvement in test and evaluation of the installed or upgraded equipment/systems, and participation in Government-provided training. Test scenarios or valuations may, for example, include using the new equipment/systems to perform typical telephone operator tasks.
2.0 APPLICABLE DOCUMENTS
The base telephone operator shall use a variety of Government on-line and hard copy directories such as the DoD Directories, DSN Directories, Military and Civilian Rosters, individual code-generated telephone listings of personnel, code directories, commercial telephone directories, and other Government-provided sources of information.
In addition to the requirements stated in 3.0, the base telephone operator shall perform the requirements as stated in:
a. Operator Desktop Procedures
b. Telephone Attendant/Operator Console User Guide
3.0 PERFORMANCE REQUIREMENTS
3.1 TELEPHONE OPERATOR REQUIREMENTS
In accordance with the documents in Section 2, the base telephone operator shall receive incoming calls, provide directory assistance to a call volume of approximately 100/300 callers per day. Utilize and operate a six-line Meridian attendant console with call waiting queue. Assist customers with inquires, transfer customer’s telephone calls to base extension and local area telephone exchanges. Assist callers with long-distance, DSN and overseas calls. Update and maintain Operators Desktop Procedures as changes in phone numbers or processes change. It is anticipated that the services will required approximately 2,500 hours per year.
3.2 HOURS OF OPERATION: Normal hours of operation by the base telephone operator are 0700 to 1700 (PST) Monday through Thursday, except Government holidays. The normal hours for non-flex Fridays are 0700 – 1600 (PST). During these hours, the base telephone operator shall continuously man the operator console without using overtime.
3.3 CONTRACTOR WORK FORCE SKILLS: The Contractor’s work force shall possess strong interpersonal and telephone skills, as they are required to interface with all organizational levels of NAWCWD, NAWS China Lake, tenant activities, and contractors on a daily basis.
The Contractor shall maintain a work force that is cross-trained in all aspects of directory assistance/telephone operation assistance, window based computer systems and proficient with the Microsoft software suite (e.g. word & excel)
3.4 SECURITY: All contractor personnel shall obtain a secret clearance within 30 days of contract award. If personnel do not have secret clearance at time of award, they shall have at a minimum an “interim” secret clearance until they obtain their secret clearance.
3.5 MAINTENANCE: The Contractor shall notify the Technical Point of Contract (TPOC) of any base telephone operator workspace facility/equipment maintenance or repair that is needed. The Contractor shall not be responsible for actual maintenance of the attendant console, but shall be responsible for notifying the appropriate support center by dialing 611 to have a technician dispatched when problems are detected.
4.0 EQUIPMENT/FACILITY: The Government will provide to the Contractor one each of the following.
a. Government Workstation (seat)
b. Northern Telecom Meridian Attendant Console
c. Office Space
d. Basic office supplies, i.e. pens, pencils, paper, etc.
These equipments/facilities are government-owned contractor-operated. Ownership of this equipment will remain with the Government.
5.0 REPORTS/STATISTICAL INFORMATION: In accordance with the Operator Desktop Procedures the Contractor shall generate statistical information that includes a log of daily call volume in the Monthly and Annual Statistics Report (A001 and A002).
5.1 Deliverables:
| CDRL # |
| PWS Paragraph |
| Title |
| A001 |
| 5.0 |
| Monthly Statistic Report |
| A002 |
| 5.0 |
| Annual Statistic Report |
The following have been deleted:
PWS
SECTION M - EVALUATION FACTORS FOR AWARD
The following have been modified (changes are in “red”):
| 52.212-2 | EVALUATION -- COMMERCIAL ITEMS (OCT 2014) |
| (a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. Per paragraph (d) of the Addenda to 52.212-1(b) in Section L, the following factors shall be used to evaluate offerors: |
| 1. | Technical |
| 2. | Past Performance |
| 3. | Price |
Technical is more important than past performance, and technical and past performance, when combined, are significantly more important than price.
| (b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). |
| (c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award. |
(End of Summary of Changes) image1.wmf
File details come from the government source that posted it. Updated .