SOW.docx

PERFORMANCE WORK STATEMENT

Contractor shall provide maintenance and repair services for all items listed in the Schedule. Services shall include on-site corrective repairs during normal working hour coverage from (8:00 A.M. to 4:30 P.M. Monday through Friday excluding Federal holidays), 24-hour emergency service, installation of software or engineering updates (if required) ZEISS MEDITEC preventive maintenance services as recommended by the ORIGINAL EQUIPMENT MANUFACTURER (OEM), ZEISS MEDITEC is, to clean, test and maintain the equipment and/or system in accordance OEM operating standards, specified in the Schedule. Maintenance and repair services shall include all systems, subsystem components, and assemblies, the contractor shall be responsible for total maintenance of the entire system. All maintenance provisions, and/or services shall apply to hardware, firmware, and software, as appropriate, unless otherwise stated. All replacement and/or repair parts shall be OEM certified replacement parts. Substituted replacement and repair parts ARE NOT acceptable.

1. General

1.1. The Contractor shall comply with Federal, State, and Local Laws, plus any Federal Regulations as applicable to the performance of this contract.

1.2. The Contractor shall not accept any instructions issued by any person employed by the U. S. Government, other than the Contracting Officer (KO) or designated representative acting within the limits of their authority.

1.3. The Contractor’s technician shall be fully qualified in the repair of all equipment listed in the schedule. Contractor’s technician shall maintain current qualifications throughout the entire contract period of performance. Qualification includes the certification of all repair technicians and repair facilities by the OEM, training on the equipment specified in the Schedule, continuous hands-on repair experience with the equipment specified in Schedule.

2. Scope of Work

2.1. The Contractor shall provide trained, experienced, personnel, labor, tools, diagnostic equipment, software, test phantoms, material, supplies, transportation, parts and equipment necessary to perform Preventive Maintenance (PM), Calibration (CAL), Safety testing (ST) and corrective maintenance.

2.2. The Contractor shall provide telephonic communications with the Government to discuss technical matters relating to the performance of this contract. A systems operator will be made available to answer technical questions regarding system operations and applications.

2.3. Equipment listed in this contract will be maintained to meet and retain the original equipment manufacturer specifications / equipment certification.

2.4. Equipment and associated components shall be serviced as listed in the Schedule.

2.5. The Contractor Point of Contact (POC). The Contractor shall provide in writing the name and telephone number of a primary and alternate individual to act as their representative for the scheduling and coordination of service calls, and to be responsible for the coordination of the contract with the Government.

3. Government furnished property, Materials and Services.

3.1. The Contractor representative at each site is encouraged to request a pre-maintenance inspection prior to the onset of the contract. As all apparent discrepancies must be identified upon submittal of quote, any and all claims must be received within 30 days of contract award or prior to contract start date, whichever occurs first. All non-apparent / hidden discrepancies must be identified no later than the first scheduled preventative maintenance cycle. Any claims resulting from hidden defects must be provided to the contracting officer within 30 days of inspection period. Any equipment found to be inoperable during this pre-maintenance inspection must be reported to the contracting officer and repair pricing negotiated with the contracting office and repaired under separate purchase order. The government certifies that the equipment to be maintained under this contract will be in good operating condition on the effective date of this contract. For the purpose of this contract, the clause, “good operating condition” means the conditions necessary for the equipment to function as intended without corrective maintenance. The Contractor agrees to leave the equipment in good operating condition at the expiration of this contract. During the final week of this contract, the Government will make final inspection of the equipment. Any correction of deficiencies noted during this inspection shall be resolved prior to contract end. The Government reserves the right to request the repair (at no additional cost to the Government) of items identified with latten defects after contract termination, when it has been determined that defects either are a result of contractor’s performance or should have been discovered during normal performance of work under this contract.

3.2. The government will be responsible for maintaining the proper environment, including utilities and site requirements necessary for the system to function properly as specified by the OEM.

3.3. The Government will operate the system in accordance with the instruction manual provided by the OEM.

3.4. The Government will not be responsible for the damage or loss due to fire, theft, accident, or other disaster of Contractor supplies, materials, or for the personal belongings brought onto Government property by Contractor’s personnel.

4. Contractor Furnished Property and Material.

4.1. The Contractor shall provide all service literature, reference publications, laptop computers and diagnostic software to be used by the contractor service technicians and as required for the completion of the services in accordance with this contract.

5. Replacement Parts.

5.1. The Contractor shall have ready access to unique, obsolete and/or consumable replacement parts. All parts supplied shall be compatible with the existing system. In the event that replacements parts are required to be shipped. Shipping shall be performed in the fastest traceable means possible (i.e., next day air) at no additional cost to the Government.

5.2. The Contractor shall, at their expense, replace all worn or defective parts necessary to restore the equipment to 100% operational condition as specified by the OEM.

5.3. Contractor installed replacement parts shall become the property of the Government. Replaced items shall be properly disposed of at no additional cost to the Government (contractor to pay all “environmental fees” where required).

5.4. Freight, postage, and storage charges associated with shipment and receipt of replacement parts, and the return of parts shall be the responsibility of the Contractor.

5.5. All replacement parts shall be new and certified as OEM replacement parts. In the event that new parts are not available, rebuilt parts and sub-assemblies are allowed provided that they are warranted to be free of defects for a period of time that meets or exceeds warranties of similar replacement parts. The contractor shall specifically annotate on the Field Service Report the use and identification of rebuilt parts and the period of warranty. When discrepancies occur, the Government will make the final determination on whether a replacement part is of equal or better quality.

5.6. The Contractor must include software revisions and upgrades (field service changes), which are required due to FDA, or manufacturer announced safety-hazard recall, to include FDA Year 2000 Compliance Directive, as part of the contract at no additional cost to the Government. Upgrades shall be performed as soon as possible after release, but no later than the first scheduled Preventative Maintenance Inspection after release. For any updates that have been identified as critical, or required for the proper operation of equipment by the OEM, contractor shall provide installation within 30 days of release regardless of Preventative Maintenance Schedules.

Specific Tasks.

6. Contractor Report Requirements.

6.1. During normal duty hours, Contracted Field Service Technicians shall check-in with the authorized government’s representative upon arrival at the Government site and again prior to departure. The Contractor FSEs shall personally notify the contracting officer of problems that result in the equipment being left disabled upon their departure.

7. Contractor Responsibility.

8. Preventive Maintenance Services.

8.1. In accordance with Naval Medical Logistics Command (NAVMEDLOGCOM) Risk Assessment Criteria, preventive maintenance shall be performed in accordance with the Original Equipment Manufacturers (OEM) recommendations.

8.2. Preventive maintenance visits shall be performed as specified in Schedule or as mutually agreed upon between the Government and the Contractor. The Contractor shall schedule and complete preventive maintenance services prior to the 15th of the selected month.

9. Corrective Maintenance

9.1. Normal Working Hour Maintenance Coverage Maintenance Coverage will be Monday through Friday, between 8:00 A.M. to 4:30 P.M. A contractor Service Tech shall respond via telephone within 2 hours after receipt of trouble call, and provide on-site service no later than the close of business (4:30 pm) on the next business day. Equipment shall be operational within 48 hours.

9.2. In the event that emergency service outside the normal working hours are required by the Government, additional work shall be billable to the Government at published commercial rates, and negotiated and approved by a Contracting Officer prior to services rendered.

9.3. Government request for corrective maintenance will be placed by the government’s representative to the Contractor’s POC. Corrective Maintenance shall be completed during the hours specified in the contract.

9.4. The Contractor shall assign a unique Log/Reference Number to each Government request for corrective Maintenance.

9.5. Contractor’s response to requests for service may include telephone consultation with the equipment user/operator and a Contractor Technician. Telephone consultation shall: 1) provide instruction in determining operator error; 2) to determine the most likely cause of the problem; 3) to determine if resolution of the problem requires the dispatch of a Technician; and 4) to identify replacement parts likely to be required in order to return the equipment to 100% operational condition as specified by the OEM.

9.6. Contractor’s pricing shall be inclusive of all cost including parts, labor, travel and shipping (of required parts), unless otherwise indicated. Any/all exclusions are listed as follows:

No Exclusions

9.7. The Contractor shall have his/her own service manuals, specifications, schematic diagrams, and parts lists to assist in the evaluation/repair of all equipment included in this contract.

10. Removal of Government Property

10.1. Whenever the repair of equipment cannot be performed at the Government site as determined by the Contractor, the Contractor shall notify the government’s representative who will make arrangements for the Contractor to move the item (i.e. obtain property pass for material) to the Contractor’s designated site. The Contractor may be required to sign a Government form accepting responsibility for the Government equipment. The Contractor shall provide a detailed description of removed items. For associated items / accessories, contractor to provide a detailed description and quantities of items to be removed. Description to include as a minimum manufacturers serial numbers and equipment control number (ECN) of all equipment / items removed. In the event that items / sub-assemblies / accessories are repaired via “Repair by Replacement” a detailed description of replaced items is to be included upon return of repaired components.

10.2. All charges resulting from a Contractor determined requirement to transport Government owned property, covered by this contract, to and from an alternate repair location shall be the responsibility of the Contractor.

11. Equipment Modification Upgrades

11.1. The Contractor shall only incorporate OEM specified modifications, alterations and upgrades. Approval shall be obtained from BME prior to the Contractor installation of any modification, alteration, or upgrades.

11.2. The Contractor shall maintain contact with the OEM to determine the requirement for field modifications and to ensure accomplishment of these modifications in accordance with the time schedule set forth by the OEM.

11.3. The Government shall not alter the system without prior notification to the Contractor.

11.4. The contractor at no additional cost shall provide software upgrade to the Government. Installation of upgrades will be left to the discretion of the Government. All supplied software is to be warranted current and free of defects such as viruses.

12. Service Beyond the Scope of the Contract

12.1. The Contractor shall immediately, but not later than 24 consecutive hours after discovery, notify the contracting officer, in writing, of the existence or the development of any defects in, or repair required to the scheduled equipment, which the Contractor considers they are not responsible for under the terms of this contract.

12.2. At the same time of the notification, the Contractor shall furnish BME with written estimate of the cost to make the necessary repairs. Repairs considered by the Contracting Officer to be outside the scope of this contract shall not be covered under this contract, but shall be ordered under a separate purchase order.